Customer Success Manager (Fully Remote)

Technical Customer Success Manager

The Technical Customer Success Manager will own the customer technical journey by driving adoption of T2 hardware and SaaS solutions. They will act as a technical advisor to ensure ROI, manage success plans, and serve as the voice of the customer to internal product and engineering teams.

Technical Customer Success Manager

The Technical Customer Success Manager will own the customer technical journey by driving adoption of T2 hardware and SaaS solutions to maximize ROI. They will act as a technical advisor, collaborating with internal teams and customer stakeholders to develop success plans and ensure long-term retention and growth.

Customer Experience - Executive Customer Success Manager

The Executive Customer Success Manager will act as a trusted advisor to high-engagement enterprise customers, managing relationships and driving long-term success strategies. They will lead executive business reviews, monitor health metrics, and influence internal product and go-to-market strategies.

Customer Success Manager (Germany)

The Customer Success Manager will provide support to brokers and policyholders via chat, email, and phone while educating them on insurance and cybersecurity products. They will also collaborate with internal teams to resolve issues, improve workflows, and ensure a high-quality customer experience.

Customer Success Manager - Deutschland (m/w/d)

You will serve as the primary point of contact for brokers and policyholders, providing support via chat, email, and phone. Additionally, you will collaborate with internal teams to resolve customer issues and educate clients on Coalition's insurance and cybersecurity platforms.

Customer Success Manager (EMEA)

The Customer Success Manager will own the customer onboarding journey and drive platform adoption by orchestrating integrations and enablement sessions. They will also serve as a strategic advisor to executive stakeholders, translating technical features into measurable business value.

Customer Success Manager, EMEA

You will own the post-sales journey for a book of EMEA customers, managing onboarding, adoption, renewals, and upsells. You will also serve as a technical point of contact, guiding integration teams through API documentation and troubleshooting.

Senior Customer Success Manager, Americas (Remote)

You will own the full lifecycle of enterprise customer relationships, including implementation, adoption, renewals, and expansion. You will also act as a technical point of contact, mapping customer organizations for growth and working closely with Sales to identify new opportunities.

Strategic Customer Success Manager

The Customer Success Manager will act as a strategic advisor to enterprise clients, driving platform adoption and measurable business impact through intelligent agreement management. They will orchestrate cross-functional teams to align Docusign's roadmap with customer objectives, ensuring long-term retention and expansion.

Senior Customer Success Manager

Manage a portfolio of strategic enterprise customers to drive product adoption, value realization, and long-term partnership development. Lead success planning initiatives and maintain relationships with executive stakeholders to ensure measurable business outcomes.

Senior Customer Success Manager

The Senior Customer Success Manager acts as a strategic advisor to healthcare clients, guiding them through the adoption of agentic automation to achieve measurable business outcomes. They are responsible for orchestrating cross-functional teams and managing complex transformation programs to ensure long-term platform value and growth.

Customer Success Manager - EMEA

You will serve as the primary post-sales point of contact, managing customer onboarding, implementation, and adoption. You will collaborate with internal teams to drive business value, resolve issues, and ensure customer success throughout the lifecycle.

Senior Customer Success Manager, North America

You will manage and develop a portfolio of enterprise customers while identifying patterns and synergies to drive user value. You will also collaborate closely with product, tech, and design teams to share customer insights and improve the platform.

Customer Success Manager - Freelance H/F

The Customer Success Manager will act as the primary point of contact for mentees, conducting monthly progress reviews and providing ongoing support via Slack. They are responsible for monitoring client progression through the program, coordinating with internal experts, and ensuring high levels of client satisfaction and referral generation.

Enterprise Customer Success Manager

The Enterprise Customer Success Manager will manage strategic relationships with nonprofit clients to drive product adoption, retention, and expansion. They are responsible for proactive issue resolution, managing contract renewals, and identifying upsell opportunities to support business growth.

Senior Manager, Customer Success Operations

The Senior Manager will lead the operationalization of strategic customer projects and define the tools, systems, and processes to scale the Customer Success organization. They will also manage a Senior Analyst and act as a senior escalation point for operational issues and data integrity.

Customer Success Manager (Ongoing Opportunity)

Manage a portfolio of strategic accounts by serving as a subject-matter expert and guide to drive customer success and value. Lead the creation of Joint Success Plans, own the renewal process, and conduct business reviews to ensure long-term customer satisfaction.

Manager, Customer Success Operations

The Manager, Customer Success Operations will streamline processes and develop enabling tools to improve productivity and efficiency across the Customer Success organization. They will also own core metrics definitions and act as a strategic partner to leadership to drive adoption, retention, and growth.

Customer Success Manager - Government Solutions

The Customer Success Manager will drive value realization, usage growth, and long-term client satisfaction for government accounts. They will act as a subject matter expert to guide agencies through product implementation, training, and data-driven performance optimization.

Enterprise, Customer Success Manager

The Enterprise Customer Success Manager will own the post-sale lifecycle for high-value accounts, serving as a trusted privacy advisor to drive adoption and reduce risk. They will manage renewals, lead strategic account planning, and collaborate cross-functionally to ensure long-term retention and customer success.

Senior Customer Success Manager - Agency Focused

The Senior Customer Success Manager will manage relationships with fire agency clients to ensure product adoption, retention, and value realization. They will also act as a liaison between customers and internal teams to drive product improvements and strategic growth.

Senior Customer Success Manager - Weather Focused

Manage and strengthen relationships with key clients to ensure successful product adoption, retention, and value realization. Lead strategic discussions, drive renewal efforts, and translate complex meteorological and risk data into actionable insights for operational stakeholders.

Senior Customer Success Manager, Microsegmentation

The Senior Customer Success Manager will act as the primary technical contact to drive product adoption, retention, and value realization for strategic accounts. They will also manage technical escalations, conduct business reviews, and collaborate with Sales and Engineering to support renewals and successful deployments.

Customer Success Manager (Ophthalmology) - OptymEdge

The Customer Success Manager will lead strategic account management, overseeing onboarding and value delivery for global ophthalmology clinical trial sponsors. They will also drive account growth by identifying expansion opportunities and collaborating cross-functionally to ensure operational excellence.

Technical Customer Success Manager (Central US)

The Technical Customer Success Manager will drive customer value realization by managing technical and strategic requirements while nurturing relationships with key decision-makers. They will also lead account management strategies, track product adoption, and identify opportunities for upsell and cross-sell services.

Customer Success Manager, Europe

The Customer Success Manager will drive platform adoption, value realization, and retention by managing a portfolio of customers. They will act as the primary point of contact, working cross-functionally to ensure business objectives are met and identifying growth opportunities.

Mid-Market Customer Success Manager - APAC

You will manage a portfolio of mid-market customers, acting as a strategic partner to drive adoption, retention, and growth. This involves building executive relationships, connecting platform usage to business outcomes, and collaborating cross-functionally to ensure account health.

Senior Customer Success Manager

The Senior Customer Success Manager will serve as a strategic advisor to own customer outcomes, retention, and growth across a portfolio of complex accounts. They will lead strategic customer conversations, drive product adoption, and coordinate cross-functional partners to ensure alignment with customer goals.

Customer Success Manager - US [IC2]

Manage a portfolio of enterprise and commercial accounts to drive product adoption, health, and expansion. Lead product trainings, conduct business reviews, and serve as the primary point of contact for customer success and risk mitigation.