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Serve as the primary point of contact for customer support via email, phone, and live chat to resolve inquiries and issues. Maintain accurate support documentation and route customer feedback to facilitate internal improvements.
Connect with company-provided clients via phone and Zoom to deliver personalized insurance solutions. Train and mentor new associates while building lasting client relationships with integrity.
The Customer Service Specialist will assist clients with benefit solutions, enrollment, and account inquiries via phone, video, and email. They are also responsible for maintaining accurate records and handling confidential information with professionalism.
The Benefits Specialist will assist clients with account inquiries, product guidance, and benefits enrollment via phone and online platforms. They are also responsible for maintaining accurate documentation and collaborating with internal teams to improve service delivery.
Connect with company-provided clients via phone and Zoom to deliver personalized insurance solutions. Train and mentor new associates while building lasting client relationships with integrity.
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The associate will assist clients with account inquiries, product guidance, and benefits enrollment via phone and online platforms. They are also responsible for maintaining accurate documentation and collaborating with internal teams to resolve service issues.
Connect virtually with company-provided clients to deliver customized benefit solutions for union and association members. Mentor and train new associates while modeling a leadership mindset.
Provide professional customer service via phone, video, and email while assisting clients with benefits enrollment. Maintain accurate records and handle confidential client information with care.
Provide outstanding customer service via phone, video, and email while assisting clients with benefits enrollment. Maintain accurate records and handle confidential information with professionalism.
Provide outstanding customer service via phone, video, and email while assisting clients with benefits enrollment and account questions. Maintain accurate records and handle confidential information with professionalism.
The Insurance Advisor will provide customer support via phone, video, and email while assisting clients with benefits enrollment. They are also responsible for maintaining accurate records and handling confidential client information with professionalism.
Serve as the primary point of contact for customer support via email, phone, and live chat to resolve issues and assist with services. Maintain accurate support documentation and collect customer feedback to drive internal improvements.
The Assisted Living Surveyor conducts onsite regulatory inspections of adult care homes and assisted living facilities to ensure compliance with state statutes. The role involves analyzing survey findings, providing technical assistance to providers, and documenting results in a legally defensible format.
The associate will assist clients with account inquiries, product guidance, and benefits enrollment via phone and online platforms. They will also collaborate with internal teams to resolve issues and maintain accurate documentation.
Build meaningful relationships with clients to understand their unique financial needs and goals. Provide personalized solutions to help families protect their financial future while delivering exceptional ongoing service.
The Nurse Reviewer conducts provider compliance reviews to ensure adherence to state regulations and quality standards through onsite visits and documentation evaluation. They exercise independent judgment to identify deficiencies, recommend improvements, and maintain accurate records of findings.
The consultant will serve as a technical leader and trusted advisor, driving customer engagements from initial meetings through design and proof of concept. They are responsible for shaping customer decisions regarding hybrid cloud solutions and providing strategic feedback to engineering and sales teams.
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Conduct high-level technical evaluations and loss analysis for prospective and existing policyholders. Develop and deliver service strategies while collaborating with underwriting and agency partners to manage exposures.
The Implementation Consultant manages the end-to-end delivery of the Patient Intake Automation tool by leading cross-functional teams through design, build, and training phases. They are responsible for providing workflow recommendations, ensuring HIPAA compliance, and maintaining high levels of customer satisfaction throughout the implementation process.
The Associate Manager will lead the Production Coding and Charge Entry departments by supervising staff and ensuring operational efficiency. They are responsible for meeting national coding KPI benchmarks and maintaining compliance with billing regulations and HIPAA standards.
The Compensation Manager designs and administers compensation programs, including base pay, incentives, and salary structures to ensure market competitiveness and internal equity. They also partner with HR and leadership to provide data-driven insights, ensure regulatory compliance, and manage job leveling and career frameworks.
The Customer Service Representative responds to inquiries from health plan members and providers while documenting interactions in internal systems. They are responsible for resolving issues related to benefits, enrollment, and claims while maintaining high standards of service.
The Product Owner serves as the primary liaison between business stakeholders and the Data & Analytics team to define and prioritize data product backlogs. They are responsible for translating business needs into actionable user stories and ensuring the successful delivery of reporting and analytics solutions.
The Loss Prevention & Compliance Administrator manages the operational integrity of physical security systems including CCTV, card access, and alarm platforms. They also conduct audits, manage incident reporting, and ensure adherence to company policies and regulatory requirements across all retail locations.
The Accounts Payable Specialist manages high-volume invoice processing, vendor communications, and payment execution to ensure financial integrity. They are responsible for reconciling statements, resolving discrepancies, and supporting month-end close and audit activities.
The Patient Health Benefits Counselor determines patient qualification for financial programs and verifies insurance coverage for scheduled procedures. They act as a liaison between patients, medical staff, and billing entities to ensure accurate documentation and payment collection.
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The Referral Supervisor manages a team of Navigator Coordinators, overseeing daily operations, performance, and process flow. They provide coaching, resolve complex patient escalations, and ensure departmental quality standards are consistently met.
The Sales Enablement Manager will lead sales enablement strategies, Salesforce operations, and business projects to drive product adoption and team productivity. They are responsible for managing a remote team, delivering training programs, and ensuring seamless collaboration across departments.
The representative will handle inbound and outbound calls to resolve member inquiries regarding pharmacy benefits, health plans, and care coordination. They are responsible for investigating issues, documenting interactions, and utilizing internal resources to ensure first-call resolution.
The Customer Service Representative acts as the primary liaison between patients and providers, managing communications and resolving issues. They are responsible for recording care in the Electronic Medical Record and performing various clerical duties as assigned.
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