Handle inbound and outbound calls in English and Spanish to assist customers with billing, account updates, and general inquiries. Maintain detailed records of interactions and escalate complex issues to the appropriate departments.
Remote Support Jobs in Philippines (250)
Remote in = Philippines
Job category = Support
Handle inbound and outbound calls in English and German to assist customers with billing, account updates, and general inquiries. Maintain detailed records of interactions and escalate complex issues to the appropriate departments.
Operations Coordinator (After Hours Support) | Remote
JWay Group
·
Full Time
·
1 Week Ago
JWay Group
Act as the primary point of contact for U.S. daytime operations during PH night hours, triaging client inquiries and coordinating with internal teams. Maintain operational workflows through detailed handover notes and monitoring dashboards to ensure seamless continuity.
The role involves guiding new patients through the onboarding process and managing clinical administrative duties. Key tasks include handling patient communications, processing referrals, and maintaining accurate EMR records.
Provide post-purchase technical support to retailers and customers, including troubleshooting and managing repair bookings. Coordinate spare parts requests and maintain proactive communication to ensure a high-quality customer experience.
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Provide remote technical support to resolve software incidents and problems for end-users, partners, and IT integrators. Manage the full incident lifecycle, including diagnosis, documentation, and stakeholder communication to meet defined service levels.
Provide daily operational support to consultants and manage project systems setup and client compliance. Identify and drive process improvement initiatives to optimize organizational workflows.
Technical Support Agent
Genfinity Philippines, Inc.
·
Full Time
·
2 Weeks Ago
Genfinity Philippines, Inc.
The agent is responsible for diagnosing and troubleshooting wireless and Power Over Ethernet camera systems across various communication channels. They manage the customer lifecycle from installation to daily support and act as a liaison between customers and the engineering team.
Serve as the first point of contact for hospitality customers to troubleshoot VoIP and networking issues via phone, email, and chat. Manage the full lifecycle of support tickets, ensuring accurate documentation and timely escalation of complex issues.
The role focuses on providing administrative and operational support for industry partnerships and programme coordination. Key duties include managing stakeholder communications, researching potential partners, and assisting with marketing and digital campaigns.
Provide technical support for enterprise customers managing high-volume A2P SMS and WhatsApp traffic into US carrier networks. Troubleshoot delivery failures, manage carrier escalations, and ensure compliance with 10DLC and TCPA regulations.
Provide technical support for enterprise customers managing high-volume A2P SMS and WhatsApp traffic into US carrier networks. Troubleshoot delivery failures, manage carrier escalations, and ensure compliance with 10DLC and TCPA regulations.
Manage inbound and outbound calls to resolve customer concerns and build sustainable relationships. Maintain accurate records of customer interactions and follow established communication guidelines.
Customer Service Representative (Healthcare Account) - PH
Wing Assistant
·
Full Time
·
2 Weeks Ago
Wing Assistant
Manage patient intake reviews, appointment scheduling, and medication submissions for a telehealth weight loss company. Handle ongoing patient communications, FAQs, and coordinate with providers to ensure seamless treatment management.
Manage a high volume of inbound and outbound customer calls to resolve service issues and product requests. Maintain accurate customer records and documentation within internal systems to ensure a positive user experience.
![Cloud Accountant Staffing is hiring for remote Executive Assistant (Customer Care Focus) [Philippines]](/assets/6093f4c3-1179-48cf-9ab6-0a39bd47a55f.png){kind=small}
Executive Assistant (Customer Care Focus) [Philippines]
Cloud Accountant Staffing
·
Full Time
·
2 Weeks Ago
Cloud Accountant Staffing
Serve as the primary point of contact for U.S. shippers and clients, managing freight quotes, bookings, and real-time shipment tracking. Coordinate closely with drivers and internal operations to ensure timely deliveries and resolve service issues within the TMS.
Handle customer inquiries via phone, email, and live chat to resolve service issues and maintain high satisfaction levels. Collaborate with internal teams to escalate complex problems and ensure timely documentation in CRM tools.
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Owner Relations Support Specialist
Extenteam Client Roles
·
Full Time
·
2 Weeks Ago
Extenteam Client Roles
Support the Owner Relations department through maintenance coordination, inspection follow-ups, and managing owner communications. Responsibilities include updating property software systems, sourcing vendors, and preparing owner summaries and statements.
Provide exceptional customer service via phone, SMS, and email to pet parents and grooming professionals. Manage appointment bookings, rescheduling, and real-time support for field stylists to ensure seamless operations.
The role focuses on supporting the delivery, operation, and stability of Power Platform solutions across various environments. Responsibilities include managing deployments, resolving incidents, and assisting developers with platform configuration and monitoring.
Executive Assistant | Remote Role, Project Coordination & Strategic Admin Support
ClearDesk, LLC
·
Full Time
·
2 Weeks Ago
ClearDesk, LLC
Provide high-level administrative and strategic support to a senior leader, including managing complex calendars and triaging communications. Coordinate cross-functional projects involving external partners and internal teams to ensure operational efficiency.
Lead end-to-end onboarding initiatives for global strategic partners, ensuring a seamless transition from implementation to go-live. Collaborate cross-functionally to configure solutions and optimize onboarding processes for a better client experience.
Serve as the primary point of contact for customers to resolve inquiries and complaints across email and chat channels. Collaborate with cross-functional teams to identify recurring issues and drive continuous service improvements.
Lead and develop a combined onshore/offshore customer experience team while managing KPIs and operational reporting. Drive departmental growth through process automation, SOP enforcement, and cross-functional partnership to enhance the customer journey.
The role involves serving as the primary contact for customers and managing the full order lifecycle from entry to invoicing. Additionally, the coordinator manages production schedules, logistics, and shipping documentation to ensure on-time fulfillment.
Medical Virtual Assistant – (Scheduling & Outreach Support)
Virtual Rockstar
·
Full Time
·
2 Weeks Ago
Virtual Rockstar
The role focuses on conducting outbound text and phone outreach to families to fill therapist schedules and manage missed appointments. It involves coordinating with Patient Care Coordinators and maintaining accurate documentation within clinic systems.
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Serve as the primary security and compliance partner for customers and prospects to help them navigate the platform's security environment. Manage security questionnaires, vendor risk assessments, and coordinate customer-facing communications during security incidents.
The specialist is responsible for the end-to-end customer support journey, diagnosing and resolving complex computer-related issues. They must manage the ticketing queue while maintaining high CSAT and QA ratings to ensure customer satisfaction and retention.
Remote Customer Service Representative (PC Department)
Vert Environmental
·
Full Time
·
2 Weeks Ago
Vert Environmental
The Remote Customer Service Representative will manage customer interactions, coordinate projects, and ensure exceptional customer experiences. Responsibilities include answering calls, scheduling appointments, and resolving client issues.
Technical Support Representative, Tier 1 (Philippines Remote)
Turnitin, LLC
·
Full Time
·
2 Weeks Ago
Turnitin, LLC
Provide technical and non-technical support to clients primarily via email, phone, and live chat. Coordinate with Engineering and Product Management to resolve product issues and maintain technical documentation.
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