Remote Support Jobs in Gambia
Find remote support jobs as a Support Technician, Support Engineer, Customer Support Representative, Technical Support Manager, and more. We curate the best remote support jobs to match your area of expertise. Customer support deals with clearly communicating with the customers in troubleshooting, maintenance, installation of a product, and so much more. Remote Support jobs where people telecommute (work remotely) are on the rise. Stay ahead of the curve and find a remote job on the world's biggest remote job marketplace.
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Respond to customer queries via email, chat, and phone while troubleshooting complex issues. Document repetitive problems and create informational materials to improve the overall customer experience.
You will provide professional support to players by resolving complex payment and account issues while coordinating with internal teams. Additionally, you will monitor trends to identify recurring issues and contribute to the improvement of support processes and automation.
Provide written customer support via Freshdesk, email, and chat while resolving inbound and outbound requests. Handle escalated cases from AI agents, manage refund requests, and perform basic technical troubleshooting.
The agent will handle inbound and outbound calls to assist patients with PAP therapy supplies and education. They are responsible for creating sales orders, confirming patient demographics, and ensuring accurate service delivery.
The Welfare Support Officer will assist customers with applications for Discretionary Housing Payments and Local Welfare Assistance. The role involves processing these applications within a resilience-focused environment.
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Identify and connect with clients to address support needs and resolve issues through phone and video sessions. Execute inside support strategies while maintaining professional relationships and leveraging referral programs.
The role involves providing Level 1 and 2 technical support, managing tickets via Zoho Desk, and maintaining WordPress sites and AWS infrastructure. Additionally, the specialist will create technical documentation and ensure service level agreements are met.
The role involves serving as the primary contact for travelers before departure, managing communications, and ensuring all travel documents and arrangements are accurate. Additionally, the specialist will address passenger emergencies and utilize AI tools to improve operational efficiency.
You will communicate with clients via email, chat, and phone to provide timely assistance and help finalize service details. Additionally, you will collaborate with internal teams to resolve complex situations and ensure a smooth client experience.
Provide customer support in French and English across multiple channels including phone, email, and live chat. Coordinate with external partners to resolve order, delivery, and fulfillment issues while maintaining professional communication.
Provide technical customer support by troubleshooting wallet functionality, payment systems, and backend services while performing technical triage. Monitor system performance, assist in incident response, and collaborate with engineering teams to improve system reliability.
The Alliance Support professional will manage partner relationships, alliance operations, and governance while coordinating GTM activities across sales, delivery, and marketing teams. They are responsible for maintaining internal dashboards, tracking alliance KPIs, and managing partner portal registrations and documentation.
The Virtual Assistant will manage social media content distribution, lead generation, and networking activities for a coaching business. They will also handle email marketing administration and maintain client databases using provided content.
The Customer Care Advocate will respond to incoming customer inquiries regarding pharmacy benefits and prescription order status with professionalism and compassion. They are responsible for navigating multiple systems to process orders and resolve customer issues while maintaining high service standards.
Provide responsive, human-centered technical support for a cloud-based AI platform during overnight Pacific Time hours. Investigate and troubleshoot software issues while maintaining clear communication with customers and the daytime team.
The role involves serving as the primary point of contact for customer queries and providing product guidance. You will also be responsible for building customer relationships, resolving issues, and maintaining accurate records in CRM tools.
Handle inbound calls, chats, and assigned tasks from insurance clients and agents, answering policy, coverage, billing, and payment questions and processing policy changes, endorsements, cancellations, and documentation requests. Maintain accurate, timely service while meeting performance standards, complying with procedures and regulations, and collaborating with teammates to improve workflows and the client experience.
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You will analyze business and system requirements while designing integration solutions for the contact center ecosystem. Additionally, you will coordinate end-to-end integrations with partners and act as the primary point of contact for IT teams.
Provide first-level technical support to clients via incoming calls to troubleshoot GoHighLevel issues. Document unresolved technical problems and escalate them to the back-end support team.
Manage lead administration, client onboarding and PDMR coordination, CRM and IT support, refunds and transfers, installment payments, invoices, and employee referral tracking. Maintain accurate operational records, respond to Sales team requests, escalate issues, and support process improvements.
The RPA Production Support Analyst will ensure the stable operation of RPA bots by managing incidents, troubleshooting issues, and implementing corrective actions. They will also collaborate with teams to drive process improvements and support the L1/L2 support staff.
Provide technical support and facilitate communication between the IT department and international clients. Manage and update information in the CRM while ensuring project deadlines and documentation are maintained.
Provide prompt and effective customer support to Japanese-speaking players while acting as an official representative within the game community. Monitor in-game transactions for fraudulent activity and collaborate with internal teams to resolve technical issues and report community trends.
The Customer Support Specialist acts as the primary point of contact for a SaaS clinical trial platform, managing inbound tickets and ensuring timely resolution within SLAs. They are responsible for documenting interactions in Salesforce, conducting user training, and maintaining HIPAA compliance while supporting clinical research workflows.
Manage high-volume inbound customer calls while providing technical and administrative support for healthcare technology products. Accurately document all interactions in Salesforce and assist new clients with the onboarding process.
The specialist will communicate with customers across multiple channels including phone, email, and live chat to provide accurate product information. They are responsible for handling order inquiries, resolving after-sales requests, and ensuring a high-quality customer experience.
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Manage diverse customer inquiries via email and phone, including order handling, returns, and delivery coordination. Communicate essential customer feedback to internal departments such as Logistics and Category Management.
The role involves managing recruitment campaigns from setup to completion, including candidate communication and documentation. You will also provide administrative support to the recruitment team and maintain accurate candidate records.
You will act as the primary point of contact for customers and partners, managing requests through Zendesk and ensuring high-quality service. Additionally, you will handle operational tasks such as order management, data analysis, and process optimization to improve product and service delivery.
Responsible for the support and evolution of the ServiceNow environment, including the analysis and resolution of incidents and problems. Develops and configures platform features, workflows, and integrations with corporate systems like SAP and DocuSign.
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