Customer Support Specialist (French)

We’re launching a new collaboration and are looking for an experienced Customer Support Representative to join the team and help deliver a high-quality customer experience.

Working schedule:

The project currently operates Monday to Friday during daytime CET hours, approximately within the 8:00 AM-8:00 PM CET.

Your individual schedule will be provided by the client once per month, approximately three weeks before the beginning of the upcoming month.

A 1-hour break is included in the schedule.

Your future responsibilities include:

• Communicating with customers via phone, email, live chat, and social media, including comments and direct messages;

• Providing customers with clear and accurate product information;

• Helping customers track their orders and answering order-related questions;

• Handling after-sales service requests and supporting customers throughout the resolution process;

• Assisting customers with account-related questions;

• Taking ownership of customer cases and ensuring customers feel heard, understood, and supported;

• Maintaining a high level of accuracy and attention to detail in every customer interaction.

Needed experience & skills:

• You have 1-3 years of experience in Customer Support or another relevant customer-facing role;

• You have French at C1 level and feel confident communicating with customers both in writing and over the phone, with clear and natural pronunciation;

• You have English at C1 level and can comfortably use it in daily communication within an international team;

• You are a strong listener and can quickly understand what a customer actually needs;

• You demonstrate a high level of empathy, patience, and emotional maturity;

• You know how to make customers feel heard and understood, including in difficult or sensitive situations;

• You are highly attentive to detail and can work accurately with customer information, instructions, and processes.

Work with EverHelp is about:

• 20+ vacation days and unlimited sick leaves,

• Ability to work fully remotely,

• A referral program with rewards for successful internal recommendations;

• A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,

• Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.

Submit your resume and join our team!