Healthcare Customer Service Representative

Our client is looking for a dedicated and empathetic Full-Time Customer Service Representative to join their team. They are a recognized leader in the healthcare technology sector, having demonstrated significant growth and a commitment to innovative patient solutions in recent years.

Responsibilities:

• Manage a high volume of inbound customer calls with a patient and friendly demeanor.
  

• Provide comprehensive support to clients, addressing issues related to hardware tech support, administrative updates, replacements, and claims inquiries.
  

• Accurately document all customer interactions and details in their Salesforce CRM system.
  

• Efficiently problem-solve in real-time while conversing with customers and taking notes.
  

• Escalate complex issues to the appropriate internal teams when necessary.
  

• Assist new clients with the onboarding and setup process.
  

• Answer frequently asked questions and guide customers to relevant resources.
  

• Prior experience in an inbound customer service role (phone-based).
  

• High proficiency in both spoken and written English.
  

• Demonstrated ability to multitask effectively, including typing and navigating systems during calls.
  

• A patient, empathetic, and confident communication style.
  

Qualifications:

• Experience in a healthcare, Medicare, or medical device setting is highly preferred.
  

• Familiarity with supporting elderly or Medicaid patient populations is a significant advantage.