Remote Support Jobs in Dominican Republic (142)

Haitian Creole Speaking Interpreter

Head of Support

The Head of Support is responsible for the operational management of the customer support team in an e-commerce environment. Key tasks include coordinating staff, optimizing support processes, and handling complex customer inquiries and warranty claims.

Bilingual Customer Service Representative

The representative will respond to customer inquiries across phone, email, and chat while resolving complaints and troubleshooting issues. They are also responsible for maintaining accurate customer records and documenting all interactions within the company system.

Social Media Marketing & Community Support Specialist

The specialist will manage the brand's social media presence by creating engaging short-form video content and executing a consistent content calendar. Additionally, they will act as the primary point of contact for community engagement and provide attentive customer support across all social platforms.

Technical Support Advocate I

Support members and expert users with technical issues involving mobile and web apps, login and eligibility, and the company’s proprietary application through calls, emails, and live chats. Track and resolve tickets, escalate urgent issues to engineers, and meet service, productivity, and quality targets.

Customer Support Agent

Act as the primary point of contact for users, managing inquiries via email, chat, and eventually phone. Deeply understand the product to identify service improvements and ensure high-quality customer experiences.

RMS Batch Support

The role involves providing production support and triaging system failures while understanding critical paths. You will also be responsible for updating runbooks and knowledge base articles while recommending improvements to the engineering team.

Technical Support Manager - LATAM

The Technical Support Manager will lead the regional support function, overseeing technical onboarding, training, and post-deployment ticketing for partners and customers. They will also manage a regional team, develop support documentation, and collaborate cross-functionally to drive product improvements and customer success.

Remote Customer Experience Representative

Respond to customer inquiries via phone, email, or chat while providing accurate product and service information. Document all interactions in the system and assist with basic troubleshooting to ensure a positive customer experience.

Product Support Specialist - Adapt (LATAM & Caribbean)

You will act as the technical bridge between support and engineering, diagnosing complex pricing and sync issues by analyzing logs, data, and code. Additionally, you will create documentation and SOPs to improve support processes and ensure long-term resolutions for host issues.

Help Desk Specialist – Entry

The role involves troubleshooting and resolving escalated IT issues while managing hardware and software deployments for end-users. You will also document all technical interactions in ticketing systems and provide clear communication to non-technical staff.

Customer Support Sr Manager

Lead and manage the customer support team while fostering a customer-centric culture and ensuring high satisfaction. Develop and execute strategic plans to enhance support operations and align them with overall business goals.

Medical Call Center Representative/assistant

The role involves managing inbound and outbound patient communications, scheduling appointments, and maintaining accurate Electronic Medical Record documentation. Additionally, the representative provides executive administrative support by managing calendars, organizing schedules, and drafting professional correspondence.

Customer Support & Success — Talent Pool (Remote, LATAM) 23 applicants

The role involves managing customer inquiries via email and chat while resolving tickets and escalating complex issues. Additionally, the professional will handle customer onboarding, maintain knowledge base articles, and provide feedback to improve service quality.

VIP Support Manager

Build long-term relationships with a dedicated portfolio of premium users, handling routine requests, complex cases, and retention situations through email, chat, and phone. Use AI and automation to reduce routine work, and share customer insights with the product team to improve the user experience.

Operations Manager, Member Services (Knowledge Management)

Own the Member Services knowledge base, including its governance, accuracy, organization, reporting, and readiness for human and AI support. Document and map the end-to-end member journey, then use journey data and operational insights to identify and validate product improvements.

Customer Service Representative

Respond to customer inquiries about employer-sponsored savings and retirement plans, assist with transactions, resolve complaints, and refer clients to specialists when needed. Maintain client relationships through follow-up, comply with policies and information security requirements, and identify service improvements.

Technical Support Representative | SaaS Industry | 100% remote

Provide technical support and platform guidance to construction contractors via phone and digital channels. Investigate and troubleshoot software issues while maintaining accurate documentation and identifying opportunities for process improvement.

Insurance Customer Service Representative (Applied Epic Expert)

You will support an insurance team by handling routine administrative requests and navigating multiple insurance portals to process service requests. You are responsible for maintaining accurate records and ensuring standard insurance servicing workflows are completed with high attention to detail.

Customer Service Representative | WFH | Morning Shift

The representative will manage inbound and outbound calls via VoIP and respond to customer email inquiries. They are also responsible for maintaining CRM records and adhering to company scripts for consistent communication.

Customer Service/Success Representative

The representative will provide dedicated customer support, manage client accounts, and process orders through Shopify. They are also responsible for maintaining accurate records in HubSpot CRM and utilizing various communication tools to ensure client satisfaction.

Service Desk Coordinator

The Service Desk Coordinator manages daily IT support operations, including ticket flow, technician scheduling, and service level monitoring. They act as the primary point of contact for users to ensure timely resolution of technical requests.

IT Help Desk Associate (Level 1/2)

Provide Level 1 and Level 2 technical support to attorneys and administrative staff by troubleshooting hardware, software, and connectivity issues. Manage incoming support requests through ticketing systems while ensuring accurate documentation and timely resolution.

SUPPORT ANALYST - SERVICENOW

The Support Analyst will provide first and second-level support for ServiceNow and related enterprise applications. Responsibilities include managing incidents, resolving service requests, and collaborating with technical teams to ensure system stability.

Remote Event Support Assistant

The role involves coordinating client-facing activities such as scheduling, communications, and event-related support. You will maintain accurate records and collaborate with internal teams to ensure a professional client experience.

Remote Customer Support Assistant

The role involves coordinating client-facing activities such as scheduling, communications, and event-related support. You will maintain accurate records and collaborate with internal teams to ensure a positive client experience.

Seasonal Customer Support Specialist - Dominican Republic

Provide outstanding customer service via phone, email, and chat to resolve inquiries and process orders. Identify customer issues, provide effective solutions, and maintain accurate records of all interactions.

HR Senior Officer - Navigation and Support

The Senior Officer provides critical support and guidance to personnel regarding sensitive matters such as misconduct, crisis, and victim support. They facilitate case management, monitor reporting trends, and build organizational capacity for survivor-centered approaches.

Customer Service Agent

The Customer Service Agent will handle complex escalations, investigate customer issues, and act as a liaison between customers, carriers, and internal teams. They will also support B2B administrative processes and contribute to the improvement of customer service procedures.

Technical Support Specialist

The Technical Support Specialist will resolve customer inquiries and troubleshoot product issues through effective communication and collaboration. They will also maintain documentation, assist with manual testing, and provide feedback to internal teams to improve product functionality.