Customer Service Representative | WFH | Morning Shift

This is a remote position.

Customer Support Representative

Full Time | 40 hours per week

Remote

$9AUD per hour (₱60k++ per month)

We are seeking a professional, customer-focused, and highly organized Customer Service Representative to serve as the first point of contact for our clients. The successful candidate will be responsible for managing both inbound and outbound calls via VoIP, responding to email inquiries, and proactively reaching out to customers to initiate communication using provided scripts. The ideal candidate has excellent spoken and written English skills, a strong administrative ability, and experience handling customer inquiries in a fast-paced business environment.

Customer Interaction & Communication

·        Call Management: Answer incoming calls and perform outbound calls using VoIP technology.

·        Outreach: Conduct initial communication with customers by strictly adhering to company-provided scripts to ensure consistent messaging.

·        Email Management: Monitor shared inboxes and respond promptly to customer inquiries, ensuring all communications are accurate and professional.

·        Support: Act as the primary point of contact for customers, identifying needs, resolving issues, and escalating complex matters to the appropriate team member when necessary.

Administrative Support

·        Record Keeping: Accurately record customer interactions, maintain contact details, and update project information in the CRM or internal systems.

·        Process Adherence: Follow established business processes, workflows, and communication standards.

·        Scheduling: Assist with scheduling or confirming customer calls and meetings as required.

·        Experience: Previous experience in a customer service, support, or reception role (minimum 1 year with AU support preferred).

·        Communication: Excellent verbal and written English communication skills are essential.

·        Technical Proficiency: Comfortable using VoIP systems, email platforms, and CRM/internal databases.

·        Soft Skills: High attention to detail, strong problem-solving abilities, professional phone etiquette, and the ability to work independently.