Work at Home Contact Center Agent
Handle inbound customer service, sales, and help desk calls with professionalism and empathy. Resolve customer issues, troubleshoot basic technical problems, and identify opportunities to upsell or upgrade services.
Remote Support Jobs in Canada (491)
Remote Call Center Customer Service Representative
Handle customer inquiries via phone, email, and chat while providing accurate product and policy information. Troubleshoot customer issues and maintain detailed records of all interactions to improve service delivery.
Full-Time Remote Call Center Representative
Handle inbound customer service, help desk, and back-office processing calls to resolve technical issues and manage accounts. Focus on providing a best-in-class customer experience while identifying sales opportunities to upgrade products and services.
Remote Call Center Representative
Handle inbound calls and resolve customer inquiries professionally while documenting all interactions in the CRM system. Meet performance metrics regarding call quality and customer satisfaction while escalating complex issues when necessary.
Entry Level Remote Customer Service Representative (Prince Edward Island)
Handle inbound calls to resolve customer issues and manage accounts using internal systems. Identify opportunities for service upgrades and ensure first-call resolution for commercial and public sector clients.
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Customer Care Representative (Remote)
Connect with clients via virtual appointments to present personalized benefit solutions and provide ongoing customer support. Maintain accurate digital records and build lasting professional relationships with clients.
Customer Service Rep Entry Level (WFH)
Conduct virtual client meetings via phone or video to identify needs and present personalized solutions. Build long-term client relationships while working toward individual and team performance goals.
(Remote) Entry Level Customer Service
The Benefits Representative handles inbound and outbound calls to help union members understand and apply for supplemental benefit programs. They conduct virtual appointments via phone or Zoom and assist with digital documentation.
Customer Support Specialist (German and English, 2 night shifts) 16 applicants
Provide multi-channel support to guests regarding bookings, property access, and reservations within the hospitality industry. Ensure a high-quality guest experience by resolving inquiries efficiently and escalating critical cases to internal teams.
Level 2 – IT Support Specialist & Client Support | Remote 1769 13 applicants
Provide Tier 2 technical support for macOS, Google Workspace, and SaaS platforms within an MSP environment. Manage client onboarding, device enrollment, and security remediation while maintaining high customer satisfaction.
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Customer Service/Dispatcher
Manage incoming calls and schedule appointments using field service platforms like HouseCall Pro or ServiceTitan. Handle customer inquiries, perform plumbing-related diagnostics, and coordinate technician dispatching to ensure timely arrivals.
Manager, Software Engineering Support 11 applicants
Lead the Development Support team in investigating production issues, fixing bugs, and improving platform stability. Act as the primary technical escalation point while writing high-quality code in PHP and React to reduce technical debt.
Customer Service Representative (English and Russian/Ukrainian are required) 11 applicants
The representative will handle client inquiries via phone and email, issue certificates of insurance, and process applications and claims. They are also responsible for resolving customer complaints and assisting with policy renewals and updates.
Customer Support Specialist 13 applicants
Manage global customer inquiries via chat, email, and phone while ensuring high precision and fast response times. Utilize CRM systems and AI tools to resolve cases and maintain high customer satisfaction standards.
Telehealth support assistant 12 applicants
The assistant serves as the first point of contact for patients using the Online Prescription Management Platform. Responsibilities include managing digital intake, scheduling pharmacist consultations, and helping patients navigate virtual pharmacy services.
Associate Director CX IC Global Data Strategy Lead
Lead the definition and execution of the global commercial data strategy, focusing on data sourcing, vendor management, and data inventory. Partner with enterprise data teams to ensure scalable data assets power AI-driven customer experiences and analytics.
Bilingual Claims Service Representative, *Remote work* Full-Time, *Anywhere in Canada* (Toronto, ON)
Provide immediate, customer-focused assistance to policyholders reporting insurance claims in a remote environment. Document loss details, coordinate with vendors, and determine if immediate adjuster attention is required based on protocol.
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Staff Incident Manager
Own the end-to-end major incident lifecycle, acting as the Incident Commander to coordinate responses and drive resolution for critical production issues. Establish and mature the incident management practice, including severity frameworks, on-call programs, and reliability roadmaps.
Bilingual Customer Service Representative – Luxury Retail - French-English – Work from Home
Provide high-end, personalized customer support for a global luxury retail brand across multiple channels. Responsibilities include offering product and fragrance recommendations and maintaining detailed customer records in a CRM.
Bilingual Customer Service Representative – Luxury Retail - French-English – Work from Home
Provide high-end, personalized customer support for a global luxury retail brand across multiple channels. This includes offering product and fragrance recommendations and maintaining detailed customer records in a CRM.
Level 1 Support Technician
Act as the first point of contact for client technical issues via phone, email, and alerts. Responsibilities include triaging tickets, troubleshooting Windows environments, and documenting all activities in IT Glue.
Customer Service Representative – Luxury Retail - English – Work from Home
Provide high-end, white-glove customer support for a global luxury retail brand across multiple channels. Responsibilities include offering personalized product recommendations and maintaining detailed customer records in a CRM.
Customer Service Representative – Luxury Retail - English – Work from Home
Provide high-end, personalized customer support for a global luxury retail brand across multiple channels. Deliver expert product recommendations and maintain detailed customer records using CRM tools.
Estimating Support Specialist (Remote)
The specialist will interpret complex construction blueprints to perform accurate plan takeoffs and populate estimation spreadsheets. They are also responsible for assembling proposal templates and optimizing pricing matrices using AI and manual formatting.
Client & Member Support Administrator
The role focuses on managing client and member experiences, coordinating community engagement, and providing administrative support for certifications and partnerships. It acts as a central connector between stakeholders to ensure professional and consistent operational delivery.
Customer Experience Associate 11 applicants
Provide support for client-facing activities including scheduling, communications, and event coordination. Maintain accurate client records and ensure a positive experience through proactive assistance.
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Palantir L2 Support Specialist
The Palantir L2 Support Specialist will provide Level 2 operational support for Palantir environments, focusing on incident resolution and platform stability. Responsibilities include troubleshooting application issues, supporting integrations, and working within ITIL-aligned processes.
Virtual Professional (Customer Support)
The role involves managing inbound calls and client intake for a law firm, ensuring a professional first point of contact. Responsibilities also include coordinating attorney calendars, handling legal correspondence, and organizing digital records and retainer agreements.
Customer Service Specialist
The specialist supports Community Health Workers by managing inbound and outbound calls to update member information and schedule onsite visits. They are also responsible for validating insurance and maintaining a knowledge base of community resources.
Medical Intake & CSR Assistant 94 applicants
Manage patient intake processes and handle inbound communications via phone and email. Coordinate appointment scheduling and resolve patient inquiries with empathy to ensure a seamless care experience.
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How much do remote support jobs in Canada pay?
The average salary for remote support specialists in Canada is $90,037 per year. This is based on data from 14 job openings. We use the yearly salaries in US dollars from these job postings to calculate salary expectations. Below is a breakdown of salary data by years of experience:
| Experience | Salaries counted | Average salary |
|---|---|---|
| Junior2–5 years | 7 | $70,126 |
| Senior5–10 years | 5 | $121,429 |
How much do remote support jobs in Canada pay in local currency?
The typical salary for remote support specialists in Canada is $64,000 per year. This is based on data from 52 job openings that list pay in CAD. Below is a breakdown of salary data by years of experience:
| Experience | Salaries counted | Typical salary |
|---|---|---|
| Entry-level0–2 years | 12 | $51,400 |
| Junior2–5 years | 29 | $62,500 |
| Senior5–10 years | 9 | $91,900 |
What skills do remote support jobs in Canada ask for?
We reviewed 165 job postings for remote support specialists in Canada and found these are the skills employers ask for most often:
| Skill | Share of job posts |
|---|---|
| Customer service | 58% |
| Communication | 54% |
| Problem solving | 39% |
| Time management | 38% |
| Problem-solving | 28% |
| Technical support | 27% |
| Troubleshooting | 23% |
| Attention To Detail | 21% |
| Communication skills | 20% |
| Conflict resolution | 19% |
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239
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164
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151
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135
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112
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111
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86
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74
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