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AI Summary
This is a remote position.
We are looking for Palantir L2 Support Specialists to support enterprise Palantir environments, with a focus on operational support, incident management, and platform stability. The role is centred around supporting Palantir Foundry and Foundation environments within structured ITIL-based support processes.
This is a support and operations role rather than a development position, requiring strong troubleshooting skills, production support experience, and understanding of enterprise platform operations.
Responsibilities
• Provide Level 2 operational support for Palantir environments
• Investigate and resolve incidents and production issues
• Support problem management activities
• Analyse logs and monitoring data
• Troubleshoot application and platform issues
• Support integrations and interfaces between systems
• Work within ITIL aligned operational processes
• Escalate and coordinate issues where required
• Support platform stability and operational excellence
Requirements
• Enterprise application support experience
• Strong Level 2 support background
• ITIL process understanding
• Incident and problem management experience
• Operational troubleshooting skills
• Experience with integration and interface concepts
• Log analysis and monitoring experience
• Operational knowledge of Palantir Foundry and/or Palantir Foundation
Nice to have
• Experience within large enterprise environments
• Production support of data platforms
• Service management tooling experience
• Monitoring and observability tools
• Financial services, consulting or large corporate experience
Benefits
- Solid, competitive salary
- Work in multilingual, multinational and multicultural environment on international projects
- Comprehensive healthcare
- Long-term B2B contract with stable project pipeline
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