Support Engineer (Remote)

Investigate and resolve complex technical issues for enterprise customers by analyzing logs and system behavior. Actively utilize AI tools to streamline investigation workflows and contribute to internal knowledge bases.

Senior Technical Support Engineer

Provide enterprise-level technical support to customers by diagnosing and resolving complex issues across various communication channels. Document solutions in the knowledge base and participate in real-time forums to ensure high-quality customer feedback and issue resolution.

Senior Technical Support Engineer

You will manage advanced technical support inquiries and guide customers through the deployment of malware protection agents across various hosting environments. Additionally, you will own the AI support tooling and maintain comprehensive documentation to improve customer self-service and internal efficiency.

Senior IT Support Engineer

You will resolve complex employee technology issues by combining hands-on troubleshooting with AI-driven automation and improved support workflows. Additionally, you will participate in support queue rotations while building playbooks and measuring the impact of service improvements.

Cloud Support Engineer

Senior Engineering Support Engineer

The Senior Engineering Support Engineer acts as a primary escalation point for complex customer issues, investigating and resolving technical problems within the Dragos platform. They also collaborate with engineering teams to improve observability, mentor support staff, and maintain technical documentation.

Support Engineer - VA

The Support Engineer is responsible for deploying, managing, and supporting customer production systems, including SaaS and legacy on-premises environments. They will also monitor logging systems, troubleshoot hardware and software issues, and provide technical assistance to customers and internal teams.

Support Engineer - MA

The Support Engineer is responsible for deploying, managing, and supporting customer production systems, including legacy on-premises and SaaS offerings. They will also respond to customer support requests, monitor system reliability, and assist engineering teams with testing and troubleshooting.

Support Engineer - AZ

The Support Engineer is responsible for deploying, managing, and supporting production systems for both legacy on-premises and SaaS product offerings. This role involves responding to customer support requests, monitoring system reliability, and performing hardware and software installations.

Customer Support Engineer

You will troubleshoot complex technical issues for customers while acting as a subject matter expert for internal teams. You will also collaborate with product and engineering departments to drive product improvements and resolve customer needs.

Sr. Product Support Engineer

The Senior Product Support Engineer will provide technical support for commercial and clinical procedures while troubleshooting complex device issues in the field. They will lead engineering efforts in customer-facing activities and collaborate with cross-functional teams to ensure successful product launches and ongoing support.

Technical Support Engineer (Tier 2) - Payments Team

The role involves providing Tier 2 technical support for payment processing and CRM workflows while acting as an escalation point for complex customer issues. You will collaborate with Engineering and Customer Success teams to diagnose defects, manage gateway integrations, and ensure accurate transaction reconciliation.

Equipment Support Engineer

The role involves supporting sales and marketing teams through equipment installation, maintenance, case management, and inventory processing. You will lead complex projects and provide technical support at clinical events while ensuring compliance with GxP regulations.

Technical Support Engineer

Senior Support Engineer- Dental

The Senior Support Engineer is responsible for supporting and enhancing software applications within the Cotiviti product suite. They will analyze complex business problems, resolve technical issues, and mentor team members while ensuring project deliverables meet quality and budget standards.

Technical Support Engineer - Deliverability

The Technical Support Engineer will serve as an internal escalation point for complex issues and collaborate with Engineering to resolve bugs and improve internal tools. They will also analyze support trends and develop automation scripts to enhance operational efficiency.

Product Support Engineer

The Product Support Engineer will provide technical support for commercial and clinical equipment in the field while collaborating with cross-functional teams to resolve product issues. They will also develop troubleshooting guides and training materials to ensure successful product launches and ongoing customer support.

Application Admin/Data Support Engineer

The role involves administering and supporting enterprise data platforms including Microsoft Fabric, Snowflake, and Power BI. Responsibilities include managing platform incidents, performing root cause analysis, and executing infrastructure modernization and release management tasks.

Senior Technical Support Engineer

The Senior Technical Support Engineer is responsible for resolving complex customer issues in mission-critical production environments and collaborating with internal teams to drive issue resolution. This role also involves mentoring team members, improving support processes, and maintaining high customer satisfaction through technical leadership.

Technical Support Engineer (TSE)

You will own the support queue, triage and resolve technical issues, and act as the first responder for customers. Additionally, you will collaborate with product and engineering teams to improve documentation and shape the product roadmap based on customer feedback.

Senior Technical Support Engineer - Elite

You will serve as a dedicated engineer for premium customers, managing troubleshooting sessions and ensuring service level agreements are met. Additionally, you will contribute to the knowledge base and support other engineers through onboarding and knowledge sharing.

Expert ACH Support Engineer

The Expert ACH Support Engineer provides advanced functional and technical support for Finastra's payment platforms, focusing on NACHA and FGPP flows. They own complex customer issues end-to-end, mentor junior staff, and collaborate with cross-functional teams to improve resolution quality and operational efficiency.

AI Tool Support Engineer

The AI Tool Support Engineer will manage model services, configure IAM policies, and provide T1/T2 helpdesk support for an AI-powered coding assistant. The role also involves white-glove application services, including architecture design help and application change management.

AI Tool Support Engineer

The AI Tool Support Engineer will manage model services, configure IAM policies, and provide T1/T2 helpdesk support for AI-powered coding tools. They will also handle white-glove application services, including architecture design help and change management.

Technical Support Representative I (Technical Support Engineer I) - REMOTE

The Technical Support Representative is responsible for providing end-user support for software applications by troubleshooting, diagnosing, and resolving client issues. They must document support cases, manage escalations to engineering teams, and maintain clear communication with clients regarding their inquiries.

SAP Commerce Cloud Production Support Engineer

The engineer is responsible for the day-to-day stability, performance, and reliability of a high-scale SAP Commerce Cloud eCommerce platform. They will troubleshoot complex production incidents, perform root cause analysis, and support production releases and operational readiness.

Junior IT Support Engineer 16 applicants

Provide responsive technical support for hardware, software, and cloud applications while managing employee onboarding and device provisioning. Maintain accurate asset inventory and assist with identity management, security compliance, and process automation.

IT Support Engineer 12 applicants

The IT Support Engineer will manage day-to-day technical support, including employee onboarding, device provisioning, and access management. They will also maintain IT infrastructure, ensure system security, and implement workflow automations to improve operational efficiency.

Technical Support Engineer (TSE)

Technical Support Engineer

The Technical Support Engineer provides advanced technical support and acts as an escalation resource for internal and external customers using Merge Healthcare products. Responsibilities include resolving complex technical issues, documenting troubleshooting steps in CRM, and performing preventative maintenance and remote software upgrades.