299 Support Engineer jobs in United States available for remote work from home. Apply for positions such as Senior Technical Support Engineer, Senior Customer Support Engineer (Tier 3), Customer Escalations, Technical Support Engineer and more! Discover the best work-from-home or hybrid, full- and part-time jobs.
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Provide high-level technical support to enterprise customers via Slack, email, and meetings to resolve complex issues. Research and diagnose problems while documenting solutions in knowledge base articles and technical notes.
Own high-severity technical escalations from intake to resolution, performing deep-dive investigations and reproducing complex bugs. Partner with Product and Engineering teams to provide detailed handoff packages and translate patterns into product improvements.
Own Tier 2/3 technical escalations for payment processing and SaaS platform bugs. Design and maintain AI agents and automated workflows to improve support efficiency and reduce manual ticket volume.
The role involves supporting and maintaining AWS-based CCaaS environments to ensure high availability and system reliability. Key tasks include designing proactive monitoring capabilities, troubleshooting production issues, and performing root cause analysis.
Build internal tools, automations, and AI-assisted workflows to scale support efficiency. Ship product and developer experience improvements to reduce support ticket volume at the source.
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Provide high-quality technical support to B2B SaaS users by debugging complex platform issues and collaborating with engineering teams. Proactively identify product trends to improve the user experience and build a scalable internal knowledge base.
Provide advanced remote technical support for cloud infrastructure, focusing on restoring services and documenting root causes. Triage and resolve escalated incidents across virtualization, networking, and Microsoft ecosystem platforms.
Investigate and resolve complex technical issues related to APIs, servers, and network technologies to ensure a smooth customer experience. Collaborate with Engineering and Product teams to escalate bugs and maintain comprehensive technical documentation.
Serve as the primary technical partner for enterprise customers, managing strategic outcomes and solving complex technical issues across the NICE CXone platform. Leverage AI-driven tools to accelerate investigations and provide feedback to improve support automation capabilities.
The Systems Support Engineer provides technical support for appraisal production systems, troubleshooting application issues and maintaining system functionality. The role involves collaborating with stakeholders to improve workflows and providing training and onboarding for users.
Provide technical support for Proofpoint AI Security solutions by resolving customer tickets via phone, email, and chat. Act as a liaison between customers and product engineering to manage escalations and perform software installations or upgrades.
The role involves designing, developing, and supporting technical solutions for the Infor CloudSuite Industrial ERP ecosystem. Responsibilities include system configuration, reporting, integrations, and providing Tier 3 technical support to ensure business goals are met.
Support and maintain the Customer/1 CIS application by troubleshooting production issues in COBOL and batch jobs. Implement small enhancements and logic updates to ensure system stability and accurate billing operations for a utility company.
Design and build AI-powered tools to improve operational efficiency, incident response, and root cause analysis for the Credit trading platform. Provide high availability and stability for production environments while reducing mean time to resolution (MTTR).
Provide L2/L3 production support and maintenance for Oracle Siebel CRM applications to ensure system stability and availability. Lead Siebel upgrade activities, patching, and configuration enhancements while managing deployments across various environments.
Manage high-priority production issues to resolution by troubleshooting across multiple platforms and leading cross-functional technical bridges. Responsible for incident lifecycle management, root cause analysis, and maintaining service level agreements for partners.
The role involves transforming product support through Model Based Engineering (MBE) and Model Based Product Support (MBPS) practices. The engineer will collaborate with project teams to create training materials and implementation roadmaps for modernization portfolios.
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Provide tiered technical support for GPUaaS customers via ticketing, chat, and email channels. Resolve Tier 1 issues using runbooks and escalate complex problems to specialists while maintaining knowledge base documentation.
Provide high-level technical support for AI engineers and architects by monitoring tickets and debugging production LLM applications. Collaborate with engineering and product teams to resolve bugs and improve internal diagnostics and documentation.
Monitor, troubleshoot, and escalate real-time core network and infrastructure issues to maintain optimum network performance. Provide L3-level technical support, analyze end-to-end call traces, and coordinate fault rectification with global mobile operators.
The role focuses on providing deep technical resolution for complex product issues, owning escalated cases from Tier 1 through to resolution or Engineering escalation. It involves reproducing issues, validating workarounds, and collaborating with cross-functional teams to improve product supportability.
Serve as the primary technical support resource for PACS/RIS and healthcare IT systems, resolving escalated incidents and maintaining high service quality. Collaborate with cross-functional teams to implement technical solutions, perform system updates, and provide training to customers.
The role focuses on providing technical product development and support for aerospace and transportation engineered solutions. It involves managing customer relationships, solving technical problems, and coordinating with global teams to meet company objectives.
Act as the second line of defense for enterprise customers by resolving complex technical issues related to the edge AI platform and network infrastructure. Collaborate with Customer Success and Engineering teams to document bugs and develop internal troubleshooting guides.
Act as the final technical escalation point to resolve complex, high-severity platform issues across edge hardware, networking, and cloud infrastructure. Partner with Engineering and Product teams to drive permanent code fixes and improve platform reliability.
Responsible for planning and implementing commissioning activities for nuclear power plant systems to ensure compliance with design and regulatory standards. This includes developing test protocols, supporting acceptance testing, and resolving technical deficiencies for AP1000 projects.
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Provide 1:1 virtual coaching to members to help them achieve professional goals and improve leadership skills. Participate in ICF-certified training and contribute to the Mento coaching community by sharing tools and insights.
Monitor system alerts and contact center platforms to ensure operational stability and manage incidents using structured severity frameworks. Act as a liaison between technical and business stakeholders while leveraging AI tools to streamline documentation and communication.
Provide advanced technical assistance and troubleshooting for complex customer issues across multiple products and platforms. Collaborate with development teams to resolve critical bugs and maintain detailed technical documentation.
Support and maintain the Customer/1 CIS application for a major utility, focusing on defect resolution and batch job support. Implement small enhancements and logic updates to ensure system stability and accurate billing operations.
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