The GTM Strategy Program Manager will own the commercial segment end-to-end, defining strategy and identifying cross-functional gaps. They will synthesize complex datasets to provide performance insights and present data-backed updates to senior leadership.
The Chief Architect will define and drive the next generation of the platform's architecture by embedding AI capabilities into core systems. They will serve as a strategic technical leader, mentor engineering teams, and conduct competitive analysis to ensure the platform remains innovative.
The Technical Writer will lead and optimize product and developer documentation using Docs-as-Code workflows and AI-assisted tools. They will collaborate with engineering and product teams to create accurate, user-focused content while managing continuous product releases.
The Manager of Professional Services will lead a distributed team to deliver high-quality implementation and consulting services for JumpCloud customers. This role involves strategic oversight of service delivery, process improvement, and cross-functional collaboration to drive product adoption and customer success.
Provide world-class technical support and troubleshooting for customers via various channels including email, phone, and chat. Manage high-priority support tickets while collaborating with engineering and product teams to resolve defects and improve customer education.
Provide world-class technical support and troubleshooting for customers via email, phone, chat, and remote sessions. Manage high-priority support tickets while collaborating with engineering and product teams to resolve defects and improve customer education.
You will define the multi-year experience vision for the platform, overseeing the admin console, end-user workflows, and AI-driven agent experiences. You will partner with Product and Engineering leadership to ensure consistent, intuitive, and secure workflows while building and mentoring a high-performing design team.
Lead product marketing strategy, including pricing and packaging, competitive positioning, and sales enablement for JumpCloud’s platform. Build market narratives, deliver technical demonstrations, represent the company as an external thought leader, and develop AI-enabled marketing and sales processes.
Provide technical support and troubleshooting for customers via various channels while managing a queue of high-priority tickets. Collaborate with internal teams to ensure product success and contribute to the internal knowledge base.
The analyst will manage renewals, deal structuring, and quoting while collaborating with cross-functional teams to ensure efficient deal governance. They will also track opportunities in the CRM and provide strategic insights to the Customer Revenue team based on data analysis.
The Chief of Staff will partner with the CTO to align cross-functional technical teams, drive operational cadence, and manage key strategic initiatives. This role involves facilitating communication across the organization, managing M&A operations, and ensuring accountability for critical business deliverables.
The Senior Manager will lead a team of Account Executives to drive new logo acquisition and expand market footprint within the commercial segment. They are responsible for building a high-velocity outbound pipeline, coaching the team using AI-driven workflows, and ensuring consistent quarterly ARR target achievement.
Provide technical support and issue resolution for customers via various communication channels while managing a queue of high-priority tickets. Collaborate with internal teams to maintain product knowledge, develop documentation, and ensure successful customer transitions.
The Director will lead product strategy and operations by managing portfolio planning, product prioritization, and executive reporting. They will also partner with finance and GTM teams to optimize pricing, packaging, and monetization while implementing AI-driven workflows to improve operational efficiency.
The Senior Solutions Architect guides enterprise customers through complex migrations from legacy identity architectures to the JumpCloud Open Directory Platform. This role involves facilitating technical discovery, executing directory cutovers, and serving as a trusted technical authority to drive platform adoption.
The Sales Engineer will act as a technical trusted advisor to provide consultative support and product demonstrations for organizations across the South East Asia region. They will also assist prospects with trial configurations and support sales teams through technical enablement and co-selling activities.
The Solutions Architect will lead technical discovery sessions and manage customer migrations from legacy identity systems to the JumpCloud platform. They will partner with Customer Success Managers to drive platform adoption, provide technical guidance, and ensure successful implementation milestones.
You will identify and qualify high-potential business opportunities through consistent outbound outreach across the North American market. You will also partner with Account Executives to manage the sales pipeline and ensure smooth lead handoffs.
The Sales Engineer acts as a technical advisor to provide consultative support and tailored product demonstrations to organizations evaluating the JumpCloud platform. They also support sales teams with technical expertise, assist with trial configurations, and help drive revenue growth through partner enablement.
The Executive Program Manager will partner with the CEO and executive team to align, action, and measure key corporate initiatives. Responsibilities include managing cross-functional programs, driving communication cadences, and facilitating leadership reviews and board meeting preparations.
The role involves designing, deploying, and maintaining the reliability and performance of critical systems across AWS and GCP. You will also manage production Kubernetes clusters, implement observability, and participate in incident response to ensure high availability.
You will architect, scale, and improve the reliability and performance of multi-region microservices and authentication infrastructure. Additionally, you will lead disaster recovery strategies, manage Kubernetes clusters, and drive observability to ensure high availability.
You will lead the EDA, ESE, and Machine Learning engineering teams in India to build end-to-end data pipelines and operationalize ML models. Additionally, you will partner with cross-functional stakeholders to define data architecture, enforce governance standards, and drive product strategy.
Perform in-depth troubleshooting for internal and external customers while developing internal SaaS applications to support various teams. Serve as an incident manager to facilitate quick issue resolution and participate in an on-call rotation.
The Implementation Consultant will guide customers through scalable onboarding project plans and platform rollouts. They will resolve technical integration issues and ensure high customer satisfaction through effective project management.
The Director will lead product strategy and operations by managing portfolio planning, product prioritization, and executive reporting. They will also implement AI-driven workflows to automate reporting and improve product performance analysis.
The role involves leading the architectural evolution and engineering execution of core platform microservices while integrating enterprise-grade Privileged Access Management solutions. You will also champion AI-assisted engineering practices and ensure platform resilience through robust automated delivery and testing pipelines.
The Staff Software Engineer will define macro-architectural strategy and anchor engineering teams in executing scalable, highly secure microservices. They will also lead technical pitches, establish engineering standards, and contribute to incident management and AI-driven development frameworks.
Architect and deliver high-performance native mobile features for security applications including authentication and password management. Collaborate with backend teams to implement secure system integrations and maintain robust release pipelines.
The role involves leading the architectural evolution and engineering execution of core platform microservices while integrating enterprise-grade Privileged Access Management solutions. You will also champion AI-assisted engineering practices and ensure platform resilience through robust testing and observability.
The Senior Software Engineer will develop, test, and deploy scalable, secure services while ensuring high performance and maintainability. They will also partner with cross-functional teams to refine requirements and leverage automated tools to accelerate development cycles.
The Account Executive will lead the full sales cycle for the Cloud Directory Platform, focusing on new logo acquisition within the enterprise segment. They will act as a strategic advisor to C-level executives and collaborate with cross-functional teams to ensure technical alignment and successful deal closure.
You will serve as a senior technical point of contact for executive stakeholders, managing high-complexity identity and directory integration escalations. Additionally, you will perform deep technical troubleshooting using evidence-based methodologies to resolve enterprise-level infrastructure issues.
This role focuses on designing, building, and operationalizing agentic outbound systems to improve pipeline generation efficiency and seller productivity. You will integrate AI workflows across various GTM platforms to automate account sourcing, contact acquisition, and engagement orchestration.
The Channel Manager will build and manage relationships with channel partners in the UK&I and Fr/Benelux territories to drive revenue growth. They will also design go-to-market strategies, manage deal registrations, and collaborate with cross-functional teams on marketing and training initiatives.
You will lead complex engineering projects and drive technical strategy for device management initiatives while collaborating with cross-functional teams. Additionally, you will mentor other engineers and decompose complex problems into scalable, high-quality software solutions.
You will own and lead quality efforts for significant product areas, defining comprehensive test strategies and driving execution. Additionally, you will mentor team members and partner with developers to implement 'shift left' quality practices and automated testing solutions.
You will architect and execute machine learning solutions, including the development of LLMs and AI agents to automate complex data analytics workflows. Additionally, you will lead the AI stack roadmap, establish model governance standards, and mentor team members to drive business growth.
The Director of Product Marketing will drive market presence, pricing, and packaging strategies while leading and developing a high-performing team. They will collaborate across sales and product departments to create enablement assets and elevate the company's thought leadership.
This role focuses on designing and operationalizing agentic outbound systems to improve pipeline generation efficiency and seller productivity. You will build repeatable, production-ready AI workflows that integrate across various GTM platforms and engagement tools.
Lead the end-to-end lifecycle for OEM and strategic technology partners, focusing on technical integration and operational readiness. Drive joint demand-generation campaigns and sales enablement to build a robust pipeline and expand the partner ecosystem.
