Customer Experience Supervisor

Posted 21 days ago

United States

$58000 - $62000 per year

2-5 years experience

Tailor your resume to this job

One click makes a copy of your resume for this role, scores it against the posting, and proposes edits line by line. Your default resume is never changed.

Job match score for this posting

Edits you accept or skip, no invented facts

Download it when it reads right: TXT free, PDF with Premium

Create a cover letter for this job

Upload your resume and we draft a letter for this exact role, tailored to what it asks for.

Tailored to this role

Based on your resume

Fully editable

Job Title: Customer Experience Supervisor
Supervisor-level, 40 hours/week
Classification: exempt under FLSA
Location: 100% Remote

About
CleanChoice Energy, a national renewable energy company that empowers people and businesses to cut emissions and live cleaner, healthier lives, is seeking a Customer Experience Supervisor to join the Customer Experience team. This is a unique opportunity to join a mission driven organization transforming the U.S. electricity market by switching homes and businesses to 100% clean, pollution-free energy.

Job Description
This role will be focused on ensuring the delivery of outstanding customer service through effective leadership, coaching, and supervision of the customer service team. We are looking for someone who has strong communication, interpersonal, and conflict-resolution skills. In this role, you will be responsible for overseeing day-to-day operations, resolve escalated issues, and implement strategies to enhance the overall customer service experience. The ideal candidate must have proven experience in a customer service supervisory or leadership role within a call center environment. This person will report to the Call Center Manager and will have direct reports.
Responsibilities

Supervise and lead a team of customer service representatives in a fast-paced call center environment.
Monitor and manage daily operations to meet or exceed performance targets and service level agreements.
Provide ongoing coaching, training, and feedback to customer experience specialists to enhance their skills and performance.
Handle escalated customer issues, demonstrating a commitment to problem resolution and customer satisfaction.
Collaborate with other departments to address customer concerns and improve overall service delivery.
Analyze performance metrics, generate reports, and implement continuous improvement initiatives.
Ensure compliance with company policies, procedures, and quality standards.
Foster a positive and inclusive work environment that encourages teamwork and professional development.
Stay informed about industry trends, customer preferences, and best practices to drive innovation in customer service operations.
Perform other duties as assigned to support the overall success of the Customer Support department.

Qualifications and Skills

Bachelor's degree or equivalent work experience in customer service or a related field.
Proven experience in a customer service supervisory or leadership role within a call center environment.
Strong communication, interpersonal, and conflict-resolution skills.
Ability to analyze data and make informed decisions to improve team performance.
Proficient in using Salesforce (CRM) software and call center technology.
Demonstrated ability to handle stressful situations with composure and professionalism.
Flexibility to work shifts, including evenings and weekends, as needed.

Travel

100% remote position

Work Environment

100% remote position

Compensation
This position offers compensation range of $58,000 – $62,000 commensurate with experience and skills and a robust benefits package.

How to Apply
CleanChoice Energy is an Equal Opportunity Employer. Our staff's diverse, multidisciplinary background drives our success, and we are committed to ensuring that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law. To apply, please submit a resume and cover letter via www.cleanchoicenergy.com/careers.

About CleanChoice Energy
Our mission is to transform the U.S. electricity market by switching homes and businesses to 100% clean, pollution-free energy. We are working toward a world free of catastrophic climate change with pure, clean air and abundant renewable energy by providing renewable energy to everyone everywhere.

CleanChoice Energy

Employees 51-200 employees Industry Renewable Energy Power Generation

View More Jobs From CleanChoice Energy

CleanChoice Energy

Customer Experience Supervisor

Tailor your resume to this job

Create a cover letter for this job

Automatically Apply to the Best Remote Jobs

Similar Jobs

Elavon Software Technical Support Tier 2 - Escalation Support

Associate Customer Experience Agent - Personal Lines (Midwest)

Customer Service Advocate I

Business Support, Facilities Support

Customer Service Advocate I

Agent au soutien/Support Agent

CleanChoice Energy

Customer Experience Supervisor

Tailor your resume to this job

Create a cover letter for this job

Automatically Apply to the Best Remote Jobs

Similar Jobs

Elavon Software Technical Support Tier 2 - Escalation Support

Associate Customer Experience Agent - Personal Lines (Midwest)

Customer Service Advocate I

Business Support, Facilities Support

Customer Service Advocate I

Agent au soutien/Support Agent

Personalize your Remote Job Search in 3 Easy Steps!