Provide frontline technical support for reliability software via phone, email, and chat to diagnose and resolve customer issues. Collaborate with teammates to create documentation and participate in software testing to improve product releases.
Remote Support Jobs in Brazil (117)
Remote in = Brazil
Job category = Support
Provide Level 2 technical support for CSG products by resolving production issues and monitoring incident queues. Collaborate with development teams to determine root causes and maintain technical documentation for recurring issues.
Customer Service Associate
Entrepreneur Cooperative
·
Full Time
·
3 Weeks Ago
Entrepreneur Cooperative
The role involves delivering exceptional customer experiences by resolving inquiries and complaints across phone, email, and chat channels. It also requires documenting interactions in CRM systems and collaborating with internal teams to improve service quality.
Technical Support Representative (Trilingual: Portuguese, Spanish, English)
Seagull Software
·
Full Time
·
3 Weeks Ago
Seagull Software
Act as the first point of contact for external customers to troubleshoot and resolve technical issues regarding on-prem and SaaS solutions. Collaborate with internal teams to document issues in the Knowledge Base and suggest product improvements.
Provide frontline technical and account support to customers via email, chat, and phone. Troubleshoot product issues, document interactions, and escalate complex cases to senior team members.
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Traveller Support Agent - Bilingual French & English Speaker Brazil – Remote
OnSpot Travel Solutions
·
Full Time
·
3 Weeks Ago
OnSpot Travel Solutions
Provide real-time support to international travellers to ensure high-quality travel experiences. Manage requests and handle unexpected situations throughout the customer journey.
Provide first-line support for access management requests and incidents, including Joiner, Mover, and Leaver processes. Ensure policy compliance and maintain SLA levels while documenting all activities in ServiceNow.
The role involves supporting operational efficiency by managing client communications, coordinating schedules, and ensuring accurate document handling. The specialist will monitor workflows and support business transactional work to prevent delays.
The Product Support Specialist analyzes and resolves technical software problems and functionality questions for customers. They ensure high-quality communication and timely resolutions to meet contractual Service Level Agreements.
Provide direct support to clients by teaching them how to use the Quorum platform for grassroots campaigns and legislation tracking. Develop self-service offerings and product guides to optimize usability and improve the Help Center.
Act as the primary voice for buyers and sellers by handling orders, returns, and onboarding via chat and email. Identify patterns to improve internal processes, help content, and customer communication templates.
The role involves troubleshooting and resolving complex client and customer queries across email, chat, and phone channels. Responsibilities include managing technical API inquiries and financial transaction issues to ensure timely end-to-end resolution.
Act as the first line of defense for IT issues, managing user accounts, hardware, and meeting room technology. Responsibilities include administering DNS via GoDaddy, managing Zendesk campaigns, and supporting Dynamics 365.
Manage incoming inquiries and phone calls to convert potential clients into scheduled legal consultations. Document intake information in the CRM and guide callers through the value of legal services.
Customer Service – Gerenciamento de Pedidos
Agilent Technologies
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Full Time
·
4 Weeks Ago
Agilent Technologies
Manage the complete order cycle from quotation to delivery, including billing and returns. Act as a liaison between customers and internal departments like Sales, Logistics, and Finance to resolve complex demands.
IT Service Desk Agent ( Brasil- Sao Paulo, Rio Janeiro, Londrinas / Remoto)
GSB Solutions
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Full Time
·
5 Weeks Ago
GSB Solutions
The Service Desk Agent is responsible for providing first-level technical support to end-users via phone and chat, including troubleshooting hardware, software, and network issues. They must manage and document support tickets while coordinating with vendors and higher-level technical teams to ensure timely resolution.
Technical Support Specialist
Redtrack Technologies LTD
·
Full Time
·
6 Weeks Ago
Redtrack Technologies LTD
Provide technical support and troubleshooting for clients via email and live chat to ensure successful product usage. Document software issues and collaborate cross-functionally with Product and Sales teams to resolve customer queries.
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The Client Support Associate acts as the primary point of contact for inbound client communications across various messaging channels. They are responsible for diagnosing intent, resolving basic queries, and routing complex issues to the appropriate internal teams.
The Technical Support Specialist is responsible for providing full customer support for partner integrations and performing integration protocol testing. They will analyze technical issues to find appropriate solutions while delivering excellent customer service.
The Technical Support Analyst II provides Level 2 support, resolves production errors, and performs system monitoring and maintenance. They also manage release promotions, conduct testing, and collaborate with R&D teams to ensure service level agreements are met.
The Technical Support Analyst will implement real-time monitoring systems and provide Level 1 support to resolve critical payment incidents. They will also collaborate with backend teams on bug reproduction and standardize operational processes to improve service quality.
Act as a primary point of contact for clients, providing step-by-step guidance and troubleshooting issues within the Ninety platform. Collaborate with internal teams to resolve bugs, manage client configurations, and share feedback to improve the product experience.
IT Service Desk Agent ( Brasil- Sao Paulo, Rio Janeiro, Londrinas / Remoto)
GSB Solutions
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Full Time
·
8 Weeks Ago
GSB Solutions
The agent will provide first-level technical support to end-users via phone and chat, resolving issues related to computers, networks, and applications. They are also responsible for managing and documenting tickets while routing complex technical issues to higher-level support teams.
Respond to customer inquiries via live chat and email while maintaining a 1-minute average response time. Troubleshoot product and integration issues using tools like SQL and Postman while collaborating with internal teams.
V105 - Legal Assistant | Family Law Support Assistant 21 APPLICANTS
Job Duck
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Full Time
·
9 Weeks Ago
Job Duck
The Legal Assistant will manage documents, deadlines, and client communications, ensuring accuracy and organization. They will assist in drafting legal documents and support case management by tracking deadlines and court dates.
As a Technical Support Analyst (L2), you will provide advanced technical assistance to resolve complex issues for customers. You will communicate effectively with customers, manage escalated tickets, and collaborate with various teams to ensure customer satisfaction.
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Help Desk Support Technician ( Brasil – Remoto )
GSB Solutions
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Full Time
·
9 Weeks Ago
GSB Solutions
Responsibilities include providing customer support via phone and chat, managing pending tasks, and delivering high-level customer service by providing immediate solutions. This also involves escalating tasks to Level 2 and/or 3 technical teams and identifying and resolving issues.
Executive Assistant / Customer Service Coordinator - R219
Hey Lieu
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Full Time
·
10 Weeks Ago
Hey Lieu
The role involves managing the entire service lifecycle from initial inquiry to job completion, including dispatch support, and acting as the operational right hand to leadership.
The manager will lead the Technical Support Engineering team, providing technical expertise and support for external and internal customer questions, escalations, and requests while overseeing case management and process workflows. This role involves managing, building, and developing the team, assessing technical skills, developing training programs, and ensuring service levels are met through established best practices.
Client Support Associate 18 APPLICANTS
Ultimate Jet Vacations
·
Full Time
·
10 Weeks Ago
Ultimate Jet Vacations
The Client Support Associate serves as the 24/7 first line of defense, managing the full spectrum of luxury travel requests including hotel rebookings, concierge services, and air travel inquiries. This role requires owning the resolution process for emergency situations with high independence and providing premium service to high-net-worth clientele.
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