The Records Clerk is responsible for downloading, processing, and maintaining shipping manifest records using government webpages and electronic systems. Duties include data entry, quality control, file retrieval, and preparing records for retirement or transfer.
Chenega Corporation
23 Remote Job Openings at Chenega Corporation
Design, develop, and deliver training programs for the CBP Technology Service Desk to ensure staff are proficient in tools and procedures. Monitor post-training performance and maintain training curricula aligned with SOPs and government mandates.
Lead quality assurance activities for the CBP Technology Service Desk by developing and executing QC processes and SOPs. Monitor service interactions across various channels to ensure high customer service standards and drive continuous improvement based on AQL analysis.
Provide real-time supervisory oversight for the CBP Technology Service Desk to ensure service level objectives and contact volume targets are met. Act as the primary liaison between frontline agents and leadership while managing escalations and major incidents.
Provide real-time supervisory oversight for Tier II operations supporting the CBP Technology Service Desk to ensure service levels and resolution targets are met. Lead Advanced Support agents through technical guidance, coaching, and coordination of escalation flows.
Provide real-time supervisory oversight for the ACE Account Service Desk to ensure service levels and quality standards are met. Coordinate bilingual coverage and act as a liaison between agents, Tier 1 operations, and ACE stakeholders.
ACE Account Service Desk Specialist (Tier 2 - ASD) – Bilingual
Chenega Corporation
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Full Time
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a day ago
Chenega Corporation
Provide 24x7x365 Tier II bilingual support for the ACE Account Service Desk, assisting over 100,000 users with trade facilitation and compliance. Manage user enrollment, account activation, and resolve technical tickets within strict SLA targets.
Provide 24x7x365 Tier II advanced technical support for CBP's mission-critical IT environment, resolving complex incidents escalated from Tier 1. Responsibilities include remote troubleshooting of mobile devices, VPN access, and software installations while meeting strict SLA targets.
Serve as the primary 24x7x365 point of contact for CBP employees and contractors to provide first-level technical support. Responsibilities include triaging incidents, performing password resets, and escalating complex issues via ServiceNow.
Help Desk Specialist I – Tier 1 Bilingual
Chenega Corporation
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Full Time
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a day ago
Chenega Corporation
Serve as the primary point of contact for CBP employees and contractors, providing Tier 1 technical support via phone, chat, and email. Responsibilities include triaging incidents, performing password resets, and escalating complex issues within the ServiceNow platform.
The Director of Contracts manages the full contract lifecycle, including proposals, negotiations, administration, and closeout for government and commercial entities. They provide strategic guidance to executive management and oversee a team of contracts managers and administrators to ensure regulatory compliance.
Business Analyst & Technical Writer
Chenega Corporation
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Full Time
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7 days ago
Chenega Corporation
The role involves translating complex business and technical information into actionable documentation and requirements artifacts to support technology modernization. It serves as a bridge between stakeholders and technical teams to ensure initiatives are well-defined and aligned with organizational goals.
The Finance Manager oversees financial program execution, vendor management, and reporting for Customs and Border Protection Inspection Technology programs. Key duties include managing operational budgets, ensuring contract compliance, and coordinating financial activities across the program.
The Senior Fraud Analyst supports the SEC's Office of Market Intelligence by analyzing TCRs to identify misconduct and fraud schemes. Responsibilities include conducting quality reviews, performing data research across proprietary databases, and coordinating with legal and accounting staff to improve process efficiency.
The technician supports the issuance, setup, and training for military equipment and hardware user interfaces. They are responsible for creating sustainment documentation, providing user feedback to technical teams, and managing program spares and supplies.
Support site supervisors in the maintenance, repair, and construction of fueling systems. Ensure strict adherence to safety plans and perform daily equipment checks and site cleanup.
Research and Documentation Analyst
Chenega Corporation
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Full Time
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20 days ago
Chenega Corporation
The analyst leads research and documentation activities to support software user interface development and lifecycle management for military systems. They translate regulatory and technical requirements into actionable inputs and coordinate with stakeholders to develop operational and sustainment strategies.
The Data Scientist will collect and analyze complex datasets to support financial investigations and automate report generation. They will design business analytics workflows and provide technical support for investigative analysis capabilities.
Site Superintendent Electrician with Electrician Certification
Chenega Corporation
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Full Time
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21 days ago
Chenega Corporation
The Site Superintendent manages overall technical performance, quality control, and safety for project sites, specifically focusing on aviation fueling systems. They are responsible for supervising personnel, managing subcontractors, and serving as the primary liaison for the customer.
Triage Consultants assess participant needs and determine eligibility to facilitate appropriate referrals to internal and external service providers. They manage intake operations and document interactions within the system of record to ensure efficient access to resources.
The Solutions Architect analyzes business processes to design and implement scalable technical solutions, including system integrations and custom applications. They are responsible for managing project priorities, gathering requirements, and ensuring all technical designs align with enterprise standards.
Instructor – CHS & Surveillance Operations
Chenega Corporation
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Full Time
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3 months ago
Chenega Corporation
The instructor will deliver classroom-based Confidential Human Source (CHS) and surveillance training, relating content to U.S. Customs and Border Protection (CBP) operations, and facilitating practical exercises and scenarios. This role also involves mentoring students, managing the classroom environment, and assisting with curriculum development and instructor cadre oversight.
Instructor – Enhanced Communications Course (ECC)
Chenega Corporation
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Full Time
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3 months ago
Chenega Corporation
The instructor will deliver classroom-based training aligned with the Enhanced Communications Course curriculum, relating content to real-world U.S. Customs and Border Protection (CBP) operations. This includes facilitating practical exercises, mentoring and evaluating student performance, and managing the learning environment.
