Develop high-quality instructional materials, e-learning modules, and technical training for public health and AI/ML users. Collaborate with SMEs and engineering teams to translate complex technical workflows into accessible learning experiences.
Chenega Corporation
24 Remote Job Openings at Chenega Corporation
Triage Consultants assess participant needs and determine eligibility to facilitate appropriate referrals to internal and external service providers. They manage intake processes and document interactions within the system of record to ensure efficient access to resources.
The Site Superintendent manages field operations, coordinates subcontractors, and serves as the primary link between project managers and the construction site. They are responsible for overseeing material procurement, enforcing safety plans, and ensuring timely project completion for aviation fueling systems.
The Service Order Manager is responsible for the overall technical performance, cost, and schedule control of assigned service orders. This includes managing workflows, reporting progress, and ensuring safety and quality control are maintained.
Manage and facilitate relocation services for Department of State personnel using the PCS Online Portal and ServiceNow. Collaborate with vendors and stakeholders to modernize travel management systems and integrate AI to automate workflows.
Provide SharePoint site collection services, including development of new features and consultation on enterprise standards and governance. Perform system administration, requirements gathering, and technical documentation for the ARX Science team.
The Senior Software Developer is responsible for writing and maintaining source code and creating software applications using various frameworks. They will support the deployment of technical solutions and provide guidance to junior team members.
Law Clerk III Senior Office of Support Operations
Chenega Corporation
·
Full Time
·
14 days ago
Chenega Corporation
The Law Clerk III will independently analyze and apply FOIA and Privacy Act provisions to make disclosure recommendations and redact exempt content. They are responsible for managing case files, coordinating referrals with external agencies, and ensuring all released materials comply with legal statutes.
Design and deliver AI and data-focused training curricula, workshops, and job aids for public health users. Collaborate with technical teams to convert complex AI/ML workflows into accessible learning materials and evaluate training effectiveness.
Design, deliver, and maintain training programs and SOPs for the CBP Technology Service Desk personnel. Monitor post-training performance and ensure all staff complete government-mandated training requirements.
The specialist is responsible for converting online training assets from Composica to Lectora to sustain the Warfighting Acquisition University portfolio. They must also identify deficiencies in converted assets and report progress and efficacy to the team lead.
Lead quality assurance activities for the CBP Technology Service Desk by developing and executing QC processes and SOPs. Monitor service interactions across various channels to ensure high customer service standards and drive continuous improvement based on AQL analysis.
Provide real-time supervisory oversight for Tier II operations supporting the CBP Technology Service Desk to ensure service levels and resolution targets are met. Lead Advanced Support agents through technical guidance, coaching, and coordination of escalation flows.
Provide real-time supervisory oversight for the CBP Technology Service Desk to ensure service level objectives and contact volume targets are met. Act as the primary liaison between frontline agents and leadership while managing escalations and major incidents.
ACE Account Service Desk Specialist (Tier 2 - ASD) – Bilingual
Chenega Corporation
·
Full Time
·
a month ago
Chenega Corporation
Provide 24x7x365 Tier II bilingual support for the ACE Account Service Desk, assisting over 100,000 users with trade facilitation and compliance. Manage user enrollment, account activation, and resolve technical tickets within strict SLA targets.
Provide real-time supervisory oversight for the ACE Account Service Desk to ensure service levels and quality standards are met. Coordinate bilingual coverage and act as a liaison between agents, Tier 1 operations, and ACE stakeholders.
Provide 24x7x365 Tier II advanced technical support for CBP's mission-critical IT environment, resolving complex incidents escalated from Tier 1. Responsibilities include remote troubleshooting of mobile devices, VPN access, and software installations while meeting strict SLA targets.
Serve as the primary 24x7x365 point of contact for CBP employees and contractors to provide first-level technical support. Responsibilities include triaging incidents, performing password resets, and escalating complex issues via ServiceNow.
Help Desk Specialist I – Tier 1 Bilingual
Chenega Corporation
·
Full Time
·
a month ago
Chenega Corporation
Serve as the primary point of contact for CBP employees and contractors, providing Tier 1 technical support via phone, chat, and email. Responsibilities include triaging incidents, performing password resets, and escalating complex issues within the ServiceNow platform.
The Finance Manager oversees financial program execution, vendor management, and reporting for Customs and Border Protection Inspection Technology programs. Key duties include managing operational budgets, ensuring contract compliance, and coordinating financial activities across the program.
The technician supports the issuance, setup, and training for military equipment and hardware user interfaces. They are responsible for creating sustainment documentation, providing user feedback to technical teams, and managing program spares and supplies.
The Data Scientist will collect and analyze complex datasets to support financial investigations and automate report generation. They will design business analytics workflows and provide technical support for investigative analysis capabilities.
Site Superintendent Electrician with Electrician Certification
Chenega Corporation
·
Full Time
·
2 months ago
Chenega Corporation
The Site Superintendent manages overall technical performance, quality control, and safety for project sites, specifically focusing on aviation fueling systems. They are responsible for supervising personnel, managing subcontractors, and serving as the primary liaison for the customer.
The Solutions Architect analyzes business processes to design and implement scalable technical solutions, including system integrations and custom applications. They are responsible for managing project priorities, gathering requirements, and ensuring all technical designs align with enterprise standards.
