The Quality Analyst is responsible for conducting audits and evaluations of interactions to ensure policy adherence and performance targets are met. They provide coaching to teammates, report performance metrics, and suggest process improvements based on customer concerns.
TaskUs
49 Remote Job Openings at TaskUs
Provide exceptional member service in an inbound call center setting by troubleshooting and resolving financial well-being issues. Maintain a professional demeanor while ensuring quick and accurate resolutions for current and prospective members.
Lead strategic growth for AI and LLM partners by transitioning early-stage pilots into large-scale programs. Align TaskUs services like RLHF and data fine-tuning with the roadmaps of frontier model labs and Big Tech clients.
Bilingual Spanish/English Customer Care Specialist (back office)
TaskUs
·
Full Time
·
a day ago
TaskUs
Provide world-class technical customer assistance via voice, chat, and email while meeting performance metrics. Collaborate with internal teams to provide feedback and drive the successful development of department initiatives.
Lead a team of instructional designers and leads to develop scalable, data-driven training content for strategic accounts. Manage the end-to-end project lifecycle, from intake and resource allocation to quality assurance and client reporting.
The Sr. Director of LXS leads the conceptualization and delivery of high-impact learning solutions and tech-based courseware to support business goals. This includes overseeing learning experience design, knowledge management, and evaluating training impact through Kirkpatrick's levels of evaluation.
Build and maintain high-throughput ETL/ELT pipelines and resilient data systems to transform raw data into high-fidelity products. Optimize query performance and implement data observability systems to ensure reliability and cost-efficiency.
Deliver exceptional customer support via phone, email, and live chat while resolving inquiries efficiently. Document all interactions and escalate priority issues to the appropriate internal teams to ensure high customer satisfaction.
Deliver exceptional customer support via phone, email, and live chat while resolving inquiries efficiently. Identify emerging trends in customer issues and escalate priority cases to the appropriate internal teams.
Handle complex, escalated customer cases and deep-tier investigations regarding orders, payments, and logistics. Provide guidance to Level 1 teammates and maintain high customer satisfaction as a brand ambassador.
The Learning Experience Designer provides thought leadership in instructional design to deliver learner-centered training solutions across various organizational levels. Key duties include analyzing learning needs, developing multimedia content, and evaluating training effectiveness using Kirkpatrick's levels.
Provide world-class technical customer assistance via voice, chat, and email while meeting performance metrics. Collaborate with internal teams to provide feedback and drive the development of department initiatives.
Provide world-class technical customer assistance via voice, chat, and email while meeting performance metrics. Collaborate with internal teams to provide feedback and drive the successful development of department initiatives.
Provide world-class technical customer assistance via voice, chat, and email while meeting performance metrics. Collaborate with internal teams to provide feedback and support department initiatives for team development.
Provide world-class technical customer assistance via voice, chat, and email while meeting performance metrics. Collaborate with internal teams to drive department initiatives and provide feedback for continuous improvement.
Lead and coach a team of Customer Service Advocates handling healthcare inquiries while driving operational metrics like FCR and CSAT. Manage real-time shift behaviors and support new hires through training and nesting periods.
Bilingual Portuguese/English Customer Care Specialist (back office)
TaskUs
·
Full Time
·
18 days ago
TaskUs
Provide world-class technical customer assistance via voice, chat, and email while meeting performance metrics. Collaborate with internal teams to provide feedback and drive the successful development of department initiatives.
Bilingual Turkish/English Customer Care Specialist (back office)
TaskUs
·
Full Time
·
18 days ago
TaskUs
Provide world-class technical customer assistance via voice, chat, and email while meeting performance metrics. Collaborate with internal teams to provide feedback and drive the successful development of department initiatives.
Bilingual German/English Customer Care Specialist (back office)
TaskUs
·
Full Time
·
18 days ago
TaskUs
Provide world-class technical customer assistance via voice, chat, and email while meeting performance metrics. Collaborate with internal teams to provide feedback and drive the successful development of the department.
Lead operational delivery across strategic hubs in Mexico and Colombia for a high-growth FinTech portfolio. Act as the primary executive partner for the client to drive process optimization, security compliance, and financial forecasting.
Oversee operational delivery across five global sites to ensure world-class performance for a high-profile technology client. Act as the primary executive interlocutor for the client, managing financial forecasting, capacity planning, and strategic growth.
The role involves auditing calls and transactions to ensure policy adherence and compliance while providing coaching to teammates for performance improvement. The analyst is responsible for reporting metrics, identifying defects, and suggesting process improvements to enhance overall customer satisfaction.
Lead the end-to-end sales cycle to acquire enterprise and high-growth AI partnerships across the United States. Act as a strategic orchestrator between clients and internal teams to architect bespoke AI service solutions and drive GTM strategy.
The role involves providing technical and consultative assistance to the Sales team to craft compelling technology solutions for BPO clients. Key duties include participating in design sessions, completing RFI/RFP documents, and coordinating technical specifications for post-sales implementation.
Audit AI-generated behavioral health records to detect clinical inaccuracies and 'hallucinations' against source data. Refine AI output by correcting terminology, grammar, and structure to ensure clinical integrity.
Supervise Quality Analysts to ensure process compliance and provide mentorship for their career development. Lead the team in resolving client issues, implementing escalation procedures, and shaping overall team strategy.
Bilingual French/English Customer Care Specialist (back office)
TaskUs
·
Full Time
·
a month ago
TaskUs
Provide world-class technical customer assistance via voice, chat, and email while meeting performance metrics. Collaborate with internal teams to drive department initiatives and provide feedback for continuous improvement.
Handle 50-70 daily calls to resolve customer inquiries regarding health benefits, eligibility, and claims. Guide members through benefit plan options and assist with provider scheduling and digital tool navigation.
Learning Experience Designer | Work From Home - US EST hours
TaskUs
·
Full Time
·
a month ago
TaskUs
The role involves designing and developing comprehensive training content, including storyboards, web-based training, and assessments. The designer will collaborate with Subject Matter Experts to conduct task analyses and ensure learning objectives are met.
Learning Experience Designer | Work From Home - US EST hours
TaskUs
·
Full Time
·
a month ago
TaskUs
The role involves designing and developing comprehensive training content, including storyboards, web-based training, and assessments. You will collaborate with Subject Matter Experts to conduct task analyses and translate client requirements into effective learning strategies.
The Operations Manager is responsible for overseeing outsourced digital services and next-generation customer experience for fast-growing technology clients. The role focuses on maintaining consistency and driving growth within a People First culture.
The SOC Associate is responsible for detecting, investigating, and mitigating security events across global networks, endpoints, and cloud environments. This includes monitoring alerts, documenting incidents, and contributing to the effectiveness of SOC processes and performance metrics.
The Certified Professional Coder is responsible for auditing medical records to ensure accurate ICD-10 CM and CPT code assignment for outpatient behavioral health services. They collaborate with billing and administrative teams to prevent claim denials and ensure compliant clinical documentation.
Provide empathetic customer support via phone and email regarding Medicare and Value-based Care networks. Manage medical record requests and insurance billing data while ensuring strict HIPAA compliance.
Provide world-class technical customer assistance via voice, chat, and email while meeting performance metrics. Collaborate with internal teams to provide feedback and drive the successful development of the department.
Provide world-class technical customer assistance via voice, chat, and email while meeting performance metrics. Collaborate with internal teams to drive department initiatives and improve customer satisfaction.
Provide world-class technical customer assistance via voice, chat, and email while meeting performance metrics. Collaborate with internal teams to provide feedback and support department initiatives for team development.
Bilingual Hungarian/English Customer Care Specialist (back office)
TaskUs
·
Full Time
·
a month ago
TaskUs
Provide world-class technical customer assistance via voice, chat, and email while meeting performance metrics. Collaborate with internal teams to provide feedback and support department initiatives for team development.
Provide operational and engineering support for the cloud computing environment, including incident, problem, change, release, and capacity management. Deliver L2 and L3 escalation support for the NOC and Service Desk while maintaining system documentation.
The Global Privacy Director acts as the primary architect for the company's global data protection strategy and leads a multidisciplinary privacy team. They are responsible for integrating privacy by design into AI-driven services and ensuring compliance with global laws like GDPR and CCPA.
The Global Privacy Director will architect the global data protection strategy and lead a multidisciplinary team to integrate Privacy by Design into AI-driven services. Key duties include managing regulatory compliance across multiple jurisdictions, negotiating complex DPAs, and overseeing privacy incident responses.
The role involves architecting and executing a global data protection strategy and integrating Privacy by Design into AI-driven services. The Director will lead a global privacy team, manage regulatory compliance across multiple jurisdictions, and oversee incident response and third-party governance.
This is a general referral portal to capture talent for various roles including customer experience, risk and response, and AI operations. Candidates will be reviewed against current and upcoming openings that match their specific skillsets.
Provide world-class technical customer assistance via voice, chat, and email while meeting performance metrics. Collaborate with internal teams to provide feedback and drive the successful development of department initiatives.
The intern will assist with general facilities operations and support the maintenance of a productive workspace environment. They will contribute to the team's daily tasks to ensure the smooth functioning of office facilities.
The Community Operations Specialist will manage the lifecycle of the tasker community, including onboarding, activation, and retention. They will also act as a bridge between the company and the crowd, ensuring clear communication and maintaining project standards through data-driven reporting.
The analyst will analyze data, build models, test hypotheses, forecast performance, create Power BI reports, and write SQL scripts to extract insights for business decisions. They will use descriptive and diagnostic analytics to develop specific, actionable recommendations for business leaders.
The Learning Experience Designer will provide instructional design services and collaborate with various teams to develop and implement training programs. They will analyze learning needs, design training content, and evaluate the effectiveness of training solutions.
The IT Applications Analyst will be the frontline for business requests and incidents, understanding the end-to-end business process and determining root causes of issues. They will also design and implement small to medium Workday enhancements and maintain project documentation.
