The role involves providing technical and consultative assistance to the Sales team to craft compelling technology solutions for BPO clients. Key duties include participating in design sessions, completing RFI/RFP documents, and coordinating technical specifications for post-sales implementation.
TaskUs
39 Remote Job Openings at TaskUs
Audit AI-generated behavioral health records to detect clinical inaccuracies and 'hallucinations' against source data. Refine AI output by correcting terminology, grammar, and structure to ensure clinical integrity.
Supervise Quality Analysts to ensure process compliance and provide mentorship for their career development. Lead the team in resolving client issues, implementing escalation procedures, and shaping overall team strategy.
Bilingual French/English Customer Care Specialist (back office)
TaskUs
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Full Time
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6 days ago
TaskUs
Provide world-class technical customer assistance via voice, chat, and email while meeting performance metrics. Collaborate with internal teams to drive department initiatives and provide feedback for continuous improvement.
Handle 50-70 daily calls to resolve customer inquiries regarding health benefits, eligibility, and claims. Guide members through benefit plan options and assist with provider scheduling and digital tool navigation.
The role involves designing and developing comprehensive training content, including storyboards, web-based training, and assessments. You will collaborate with Subject Matter Experts to conduct task analyses and translate client requirements into effective learning strategies.
The role involves designing and developing comprehensive training content, including storyboards, web-based training, and assessments. The designer will collaborate with Subject Matter Experts to conduct task analyses and ensure learning objectives are met.
The Operations Manager is responsible for overseeing outsourced digital services and next-generation customer experience for fast-growing technology clients. The role focuses on maintaining consistency and driving growth within a People First culture.
The SOC Associate is responsible for detecting, investigating, and mitigating security events across global networks, endpoints, and cloud environments. This includes monitoring alerts, documenting incidents, and contributing to the effectiveness of SOC processes and performance metrics.
The Certified Professional Coder is responsible for auditing medical records to ensure accurate ICD-10 CM and CPT code assignment for outpatient behavioral health services. They collaborate with billing and administrative teams to prevent claim denials and ensure compliant clinical documentation.
Provide empathetic customer support via phone and email regarding Medicare and Value-based Care networks. Manage medical record requests and insurance billing data while ensuring strict HIPAA compliance.
Provide world-class customer service via chat and email while meeting performance metrics. Collaborate with internal teams to provide feedback and support department initiatives for team development.
Provide Level 1 consultative support for HR functions including payroll, benefits, and timekeeping for a global workforce. Manage employee tickets, resolve inquiries, and create internal process documentation and knowledge-base articles.
Provide world-class technical customer assistance via voice, chat, and email while meeting performance metrics. Collaborate with internal teams to provide feedback and drive the successful development of the department.
Provide world-class technical customer assistance via voice, chat, and email while meeting performance metrics. Collaborate with internal teams to drive department initiatives and improve customer satisfaction.
Provide world-class technical customer assistance via voice, chat, and email while meeting performance metrics. Collaborate with internal teams to provide feedback and support department initiatives for team development.
Bilingual Hungarian/English Customer Care Specialist (back office)
TaskUs
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Full Time
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15 days ago
TaskUs
Provide world-class technical customer assistance via voice, chat, and email while meeting performance metrics. Collaborate with internal teams to provide feedback and support department initiatives for team development.
Provide operational and engineering support for the cloud computing environment, including incident, problem, change, release, and capacity management. Deliver L2 and L3 escalation support for the NOC and Service Desk while maintaining system documentation.
The Global Privacy Director acts as the primary architect for the company's global data protection strategy and leads a multidisciplinary privacy team. They are responsible for integrating privacy by design into AI-driven services and ensuring compliance with global laws like GDPR and CCPA.
Lead the design and implementation of quality assurance protocols for AI training data, model evaluation, and multi-modal data for robotics and autonomous vehicles. Act as the primary strategic point of contact for customers to define high-quality data standards and drive thought leadership in AI robustness.
The Global Privacy Director will architect the global data protection strategy and lead a multidisciplinary team to integrate Privacy by Design into AI-driven services. Key duties include managing regulatory compliance across multiple jurisdictions, negotiating complex DPAs, and overseeing privacy incident responses.
Lead strategic growth for AI and LLM partners by transitioning early-stage pilots into large-scale programs. Collaborate cross-functionally to align RLHF and data curation services with client innovation roadmaps.
Provide mentorship, guidance, and career development to team members while establishing goals and measuring progress. Lead a high-performing team to build scalable solutions through analytical and technical capabilities.
The role involves architecting and executing a global data protection strategy and integrating Privacy by Design into AI-driven services. The Director will lead a global privacy team, manage regulatory compliance across multiple jurisdictions, and oversee incident response and third-party governance.
This is a general referral portal to capture talent for various roles including customer experience, risk and response, and AI operations. Candidates will be reviewed against current and upcoming openings that match their specific skillsets.
Serve as the primary technical architect for strategic global enterprise accounts, designing complex AI engagements and data pipelines. Lead technical discovery and scoping for AI services including model evaluation, red teaming, and safety frameworks.
Lead and mentor a team of Business Analysts to ensure high-quality requirements gathering and governance across various business domains. Collaborate with stakeholders and technical teams to align BA deliverables with organizational goals and project timelines.
Act as a strategic advisor by analyzing data, building models, and creating Power BI reports to provide actionable business insights. Define key metrics and map business processes to data flows to drive operational effectiveness and efficiency.
The BI Analyst serves as a strategic advisor by providing key insights and recommendations to business leaders through data analysis and performance measurement. Responsibilities include building models, creating Power BI reports, writing SQL scripts, and defining metrics aligned with company strategy.
Provide world-class technical customer assistance via voice, chat, and email while meeting performance metrics. Collaborate with internal teams to provide feedback and drive the successful development of department initiatives.
Provide exceptional member service in an inbound call center setting by troubleshooting and resolving financial well-being issues. Maintain a professional demeanor while offering decision-making support for members and prospective members.
The intern will assist with general facilities operations and support the maintenance of a productive workspace environment. They will contribute to the team's daily tasks to ensure the smooth functioning of office facilities.
Provide world-class customer service through chat and email while maintaining accuracy and efficiency. Actively participate in team initiatives and provide feedback to support the successful development of the department.
The Community Operations Specialist will manage the lifecycle of the tasker community, including onboarding, activation, and retention. They will also act as a bridge between the company and the crowd, ensuring clear communication and maintaining project standards through data-driven reporting.
The primary role involves delivering exceptional customer service by promptly addressing inquiries, efficiently resolving issues via phone, email, and live chat, and ensuring overall customer satisfaction based on performance metrics. Responsibilities also include researching accurate responses, escalating priority issues, documenting interactions, and adhering to client quality guidelines.
The Art Director will set a clear creative vision and visual direction, upholding brand standards while partnering with stakeholders to deliver best-in-class creative output from concept through launch. This role requires independently leading end-to-end creative projects, driving work forward with speed and high craft, and quickly applying new tools like AI to creative workflows.
The analyst will analyze data, build models, test hypotheses, forecast performance, create Power BI reports, and write SQL scripts to extract insights for business decisions. They will use descriptive and diagnostic analytics to develop specific, actionable recommendations for business leaders.
The Learning Experience Designer will provide instructional design services and collaborate with various teams to develop and implement training programs. They will analyze learning needs, design training content, and evaluate the effectiveness of training solutions.
The IT Applications Analyst will be the frontline for business requests and incidents, understanding the end-to-end business process and determining root causes of issues. They will also design and implement small to medium Workday enhancements and maintain project documentation.
