Chronos Operations, LLC

Course Conversion Specialist

Chronos Operations, LLC · Full Time · 18 hours ago

Chronos Operations, LLC

🌎 United States 💵 $67600 - $80000 per year ⭐ 2-5 yrs exp 💼 Marketing

The specialist is responsible for converting online training assets from Composica to Lectora to sustain the Warfighting Acquisition University portfolio. This includes reporting deficiencies, gathering data to monitor progress, and ensuring the efficacy of the conversion process.

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Help Desk Specialist I – Tier 1 Bilingual

Chronos Operations, LLC · Full Time · 2 days ago

Chronos Operations, LLC

🌎 United States 💵 $18 - $21 per hour ⭐ 0-2 yrs exp 💼 Support

Serve as the primary 24x7x365 point of contact for CBP employees and contractors to provide Tier 1 technical support. Responsibilities include triaging incidents, performing password resets, and escalating complex issues via ServiceNow.

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Help Desk Specialist II

Chronos Operations, LLC · Full Time · 2 days ago

Chronos Operations, LLC

🌎 United States 💵 $24 - $26 per hour ⭐ 2-5 yrs exp 💼 Support

Provide 24x7x365 Tier II technical support for CBP's mission-critical IT environment, resolving complex incidents escalated from Tier 1. Responsibilities include remote troubleshooting of mobile devices, VPN access, and software installations while meeting strict SLA targets.

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Help Desk Specialist I – Tier 1

Chronos Operations, LLC · Full Time · 2 days ago

Chronos Operations, LLC

🌎 United States 💵 $18 - $19 per hour ⭐ 0-2 yrs exp 💼 Support

Serve as the primary 24x7x365 point of contact for CBP employees and contractors to provide first-level technical support. Responsibilities include triaging incidents, performing password resets, and escalating complex issues via ServiceNow.

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Quality Control Lead

Chronos Operations, LLC · Full Time · 2 days ago

Chronos Operations, LLC

🌎 United States 💵 $75000 - $85000 per year ⭐ 2-5 yrs exp 💼 Others

Lead quality assurance activities for the CBP Technology Service Desk by developing and executing QC processes and SOPs. Monitor interactions across various channels to ensure high customer service standards and drive continuous service improvement.

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ACE ASD Shift Supervisor

Chronos Operations, LLC · Full Time · 2 days ago

Chronos Operations, LLC

🌎 United States 💵 $38 - $40 per hour ⭐ 2-5 yrs exp 💼 Others

Provide real-time supervisory oversight for the ACE Account Service Desk to ensure service levels and quality standards are met. Coordinate bilingual coverage and act as a liaison between agents, Tier 1 operations, and ACE stakeholders.

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Tier I Shift Supervisor

Chronos Operations, LLC · Full Time · 2 days ago

Chronos Operations, LLC

🌎 United States 💵 $75000 - $80000 per year ⭐ 2-5 yrs exp 💼 Others

Provide real-time supervisory oversight for the CBP Technology Service Desk Tier 1 operations to ensure service level objectives are met. Act as the primary liaison between frontline agents and leadership while managing escalations and major incidents.

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Tier 2 Shift Supervisor

Chronos Operations, LLC · Full Time · 2 days ago

Chronos Operations, LLC

🌎 United States 💵 $80000 - $86000 per year ⭐ 2-5 yrs exp 💼 Others

Provide real-time supervisory oversight for Tier II operations supporting the CBP Technology Service Desk to ensure service levels and resolution targets are met. Lead Advanced Support agents through technical guidance, coaching, and coordination of escalation flows.

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Training Lead

Chronos Operations, LLC · Full Time · 2 days ago

Chronos Operations, LLC

🌎 United States 💵 $65000 - $75000 per year ⭐ 2-5 yrs exp 💼 Others

Design, develop, and deliver training programs for service desk personnel to ensure alignment with CBP policies and SOPs. Monitor post-training performance and maintain training curricula and documentation for new and experienced agents.

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ACE Account Service Desk Specialist (Tier 2 - ASD) – Bilingual

Chronos Operations, LLC · Full Time · 2 days ago

Chronos Operations, LLC

🌎 United States 💵 $22 - $23 per hour ⭐ 2-5 yrs exp 💼 Support

Provide 24x7x365 Tier II bilingual support for the ACE Account Service Desk, assisting over 100,000 users with trade facilitation and compliance. Manage account enrollment, activation, and technical troubleshooting while maintaining SOPs and knowledge management documentation.

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