Manage and maintain the company's global IT infrastructure to ensure optimal performance, security, and availability. Provide technical support to employees and ensure compliance with SOC2 and ISO27001 standards.
Remote Support Jobs (83)
Search = it support
Job category = Support
The role involves receiving and handling colleague support requests via calls, chat, or tickets, providing information for incident resolution, and promptly escalating unresolved issues while maintaining accurate records. Responsibilities also include managing daily support incidents under supervision and ensuring service levels are met by providing prompt and effective user assistance.
Manage and triage all IT incidents and service requests for a small user base to ensure timely resolution and SLA compliance. Perform user administration in Entra ID and collaborate with engineering teams to maintain a seamless user experience.
Provide frontline technical support for hardware and software while managing identity and access management (IAM) for internal tools and external EMR systems. Coordinate with external medical practices to install necessary software and ensure seamless system access for users.
Lead and develop a high-performing IT support organization by designing and executing a tiered service delivery model (Tier 0-2). Oversee technology operations, manage a $5M budget, and partner with PMO, GRC, and Security teams to align with enterprise strategy.
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The IT Support Specialist provides on-site support to workers, resolving hardware, software, and connectivity issues. They manage equipment procurement, user administration, and ensure timely escalation of complex issues.
The intern will troubleshoot operating systems and software while resolving trouble tickets for internal users. Key duties include managing user accounts via Okta and configuring mobile devices through an MDM platform.
Provide high-quality technical support for employees with a focus on macOS environments, identity access, and SaaS administration. Manage device lifecycles and leverage AI tools to automate workflows and improve documentation.
IT Support Technician (East Coast Hours)
Tyson & Mendes LLP
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Full Time
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3 Days Ago
Tyson & Mendes LLP
Provide remote technical support to employees nationwide, troubleshooting hardware, software, and network issues. Administer end-user workstations and manage network devices, security, and documentation within ZenDesk.
The role focuses on managing user access lifecycles and providing first-response Tier 1 IT support to resolve technical issues. It also involves triaging bugs for the development team and maintaining comprehensive IT documentation and SOPs.
IT Support Specialist (Senior, 2nd Level) – Hosting (m/w/d)
dataforest GmbH
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Full Time
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4 Days Ago
dataforest GmbH
Act as the technical reference for L2 support by resolving complex system, platform, and performance issues. Drive team improvement through the definition of standards, runbooks, and technical coaching of L1/L2 staff.
IT Support Specialist (Junior, 2nd Level) – Hosting (m/w/d)
dataforest GmbH
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Full Time
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4 Days Ago
dataforest GmbH
Handle 2nd level support tickets by debugging webstack and mail issues and correcting system-level configurations. Analyze recurring errors to create runbooks and prepare complex escalations for specialists.
IT Support Specialist
Bill Alexander Ford Lincoln
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Full Time
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4 Days Ago
Bill Alexander Ford Lincoln
Provide first and second-level technical support to resolve hardware, software, and network issues for end-users. Maintain system performance, manage user access controls, and document technical procedures in a knowledge base.
Manage the full lifecycle of employee onboarding and offboarding while providing high-quality technical support across various systems and devices. Resolve inbound support requests and maintain IT documentation and policies to improve operational efficiency.
Provide front-line technical support to end users and troubleshoot server and network systems. Perform software repairs and dispatch to on-site clients to remediate technical issues.
IT Support Lead Agent - Tenthpin Solutions (all genders) (Any location in Portugal)
Tenthpin
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Full Time
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1 Week Ago
Tenthpin
The role involves managing Jira Service Management administration and coordinating the Level 1 service team's shifts and schedules. It also requires providing first-line technical support for products and maintaining the Confluence knowledge base.
The intern will manage internal IT support tickets via Jira and provide technical assistance for hardware, software, and connectivity issues. Additionally, they will handle N1 security responses, endpoint hardening, and the onboarding/offboarding of employee devices.
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Provide day-to-day technical support to employees across multiple locations via phone, email, and remote tools. Responsibilities include troubleshooting hardware and software issues and participating in an on-call rotation for urgent after-hours needs.
Provide tier 1 and 2 technical support for EMEA employees across various operating systems and software platforms. Manage user access, endpoint deployment via MDM, and develop scalable IT workflows and documentation.
Provide remote L1 IT support for a multinational workforce, troubleshooting OS, productivity suites, and connectivity issues. Manage the full ticket lifecycle and support user onboarding/offboarding through identity and access management.
IT Support Specialist
CompTech Computer Technologies
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Full Time
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2 Weeks Ago
CompTech Computer Technologies
Responsible for planning, coordinating, and delivering IT support services for mission-critical cloud and infrastructure environments. This includes diagnosing technical issues, maintaining system availability, and ensuring compliance with DoD cybersecurity policies.
Provide first-level technical support to internal global users via ticketing systems and remote tools. Diagnose hardware and software issues while managing user onboarding and offboarding processes.
Provide global end-user technical support for hardware, software, and connectivity issues while managing user accounts and inventory. Coordinate the support team's daily workload, document processes, and maintain the knowledge base to improve service quality.
Serve as the primary remote IT contact for the Santa Clara office, resolving Level 1 hardware, software, and connectivity issues. Manage IT equipment procurement, provisioning, and asset tracking to ensure seamless onboarding and operational efficiency.
Manage the daily helpdesk ticket queue and provide technical support for a globally distributed remote workforce. Handle end-to-end employee onboarding, offboarding, and the administration of SaaS platforms and identity management tools.
Provide front-line technical support to internal users by diagnosing complex issues across endpoints, identity, networks, and collaboration platforms. Create scalable SOPs and track support KPIs to drive process improvements and maintain audit-ready records.
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Provide Level 1 and Level 2 technical support for corporate staff and franchise networks, focusing on hardware, software, and networking issues. Administer Microsoft 365, SaaS platforms, and cloud environments while maintaining IT documentation and security compliance.
Serve as the first point of contact for troubleshooting hardware, software, and network issues for end users. Manage the full device lifecycle, including provisioning resources and maintaining security configurations and documentation.
Oversee day-to-day L1/L2 IT support operations and provide leadership and coaching to IT Support Engineers. Manage the support queue, asset lifecycles, and leverage AI tools to automate repetitive workflows and documentation.
Provide front-line technical support for hardware, software, and peripherals while managing support requests through a ticketing system. Support the onboarding of new pharmacy locations and coordinate with third-party vendors to resolve technical issues.
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