The role involves managing the IT onboarding and offboarding processes and handling hardware asset lifecycles. Additionally, the specialist will provide remote technical support and resolve helpdesk tickets for a global team.
Remote Support Jobs (106)
Search = it support
Job category = Support
Responsible for installing and configuring hardware, software, and network infrastructure while providing internal technical support via a ticket system. The role involves managing IT security, onboarding new employees, and maintaining virtual machines and servers.
The role involves receiving and handling colleague support requests via calls, chat, or tickets, providing information for incident resolution, and promptly escalating unresolved issues while maintaining accurate records. Responsibilities also include managing daily support incidents under supervision and ensuring service levels are met by providing prompt and effective user assistance.
IT Support Specialist (m/w/d) | 2nd Level Support & Netzwerke
ASSA ABLOY
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Full Time
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13 hours ago
ASSA ABLOY
You will provide remote technical support for access systems, ensuring system stability and adherence to service level agreements. Additionally, you will collaborate with the global technical support team to optimize existing installations and assist customers with new product implementations.
Provide remote IT support via phone and chat to resolve technical incidents and service requests while adhering to SLA targets. Perform root cause analysis on incident patterns and maintain technical documentation to support continuous improvement.
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The IT Support Analyst serves as the first point of contact for technical support, troubleshooting issues such as password resets and connectivity problems. They are also responsible for documenting and managing support tickets while contributing to internal knowledge base articles.
IT Support Specialist (Level 1) | Automotive Solutions | Turkish Market
Bosch Group
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Full Time
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Yesterday
Bosch Group
The role involves managing IT incidents, analyzing reported cases, and providing first-line technical support to professional users. You will document and track tickets while collaborating with international teams to ensure effective resolution.
IT Support Specialist (d/m/w) - 2nd / 3rd Level Support & Identity Management
Riffbird Gmbh
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Full Time
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Yesterday
Riffbird Gmbh
You will handle complex 2nd and 3rd level support tickets, focusing on identity management and IT infrastructure troubleshooting. Additionally, you will collaborate with developers and consultants to optimize software features and participate in bug-hunting sessions.
IT Support Specialist (Level 1) | Automotive Solutions | Ukrainian Market
Bosch Group
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Full Time
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Yesterday
Bosch Group
The IT Support Specialist will manage and analyze technical incidents, providing first-line support to professional users via various channels. They are responsible for documenting cases, performing troubleshooting, and escalating issues when necessary to ensure resolution.
Manage all IT incidents and service requests while providing remote troubleshooting for hardware, software, and network issues. Collaborate with engineering teams and maintain accurate records in the ticketing system to ensure a seamless user experience.
The Automation Stream Lead will define the technical strategy and roadmap for internal automation solutions while mentoring the engineering team. They will actively design and implement high-impact AI-powered workflows and ensure the scalability and reliability of the company's automation infrastructure.
The IT Support Services Manager oversees daily Service Desk operations, endpoint management, and vendor relationships to ensure high-quality service delivery. They lead a team of support personnel while driving continuous improvement, automation, and compliance with regulatory standards.
The IT Support Services Manager oversees daily Service Desk operations, endpoint management, and vendor relationships to ensure high-quality IT support. They are responsible for driving continuous improvement, managing IT support personnel, and ensuring compliance with security and regulatory standards.
Provide technical assistance by diagnosing and resolving hardware and software issues via a ticketing system. Maintain high-quality customer service while documenting resolutions and creating knowledge base articles for users and staff.
The IT Support Specialist serves as the primary point of contact for technical support, troubleshooting hardware and software issues for employees nationwide. They are also responsible for managing user accounts, deploying company equipment, and maintaining accurate inventory records.
The IT Support Specialist will provide technical support for Agency Management Systems, specifically AMS360 and Vertafore products, to internal users. They will resolve support requests, manage system access, and document interactions to ensure a smooth user experience.
The IT Support Analyst will manage and resolve technical incidents and service requests while ensuring SLA compliance within a corporate environment. They will also administer identity and access management solutions and collaborate with cross-functional teams to maintain IT operations.
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The technician provides technical support by diagnosing and resolving hardware and software issues for employees and clients. They are also responsible for documenting interactions in ticketing tools and escalating urgent situations as needed.
The IT Support Specialist will serve as the primary point of contact for technical queries, providing a high-touch, white-glove support experience. Responsibilities include managing hardware inventory, onboarding new hires, and documenting troubleshooting steps to maintain a comprehensive knowledge base.
Provide advanced technical support and serve as an escalation point for complex hardware and software issues. Manage IT infrastructure, onboard new hires, and lead small to medium IT projects to improve operational efficiency.
Lead the APAC IT team by overseeing daily ticket management, strategic projects, and network security. Coordinate between APAC and US teams while managing hardware procurement and vendor relationships.
Serve as the primary point of contact for retail store technical issues to minimize downtime and stabilize operations. Perform initial troubleshooting, document tickets, and escalate recurring trends to engineering teams.
Serve as the primary point of contact for retail store technical issues to minimize downtime and stabilize operations. Responsibilities include troubleshooting tickets, monitoring support channels, and documenting resolutions in the knowledge base.
Serve as the primary point of contact for employee technical issues, managing hardware, software, and account access. Responsibilities include device enrollment via MDM, administering user permissions across various platforms, and maintaining IT asset inventories.
3 Months - Temp Contractor opening - IT Support Specialist - US Shift
Attain
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Full Time
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1 Week Ago
Attain
Administer and optimize Microsoft Intune, Jamf Pro, and Entra ID to manage endpoint lifecycles and device compliance. Develop PowerShell scripts for automation and perform root-cause analysis to resolve recurring platform issues.
Provide remote L1 IT support for a multinational workforce, troubleshooting OS, productivity suites, and connectivity issues. Manage the full ticket lifecycle and support onboarding/offboarding processes through identity and access management.
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Provide first-line technical support to end-users by diagnosing and resolving hardware, software, and network issues. Maintain system documentation and monitor IT infrastructure to ensure minimal service disruptions.
IT Support Specialist- Remote
WhiteWater Express Car Wash
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Full Time
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1 Week Ago
WhiteWater Express Car Wash
Provide remote technical support for hardware, software, and POS systems to ensure minimal downtime across store locations. Manage support tickets via MaintainX and assist with IT projects and system documentation.
Provide internal IT support and troubleshoot hardware and software issues for staff. Develop automation tools and scripts to improve internal IT workflows and manage cloud-based systems.
Provide Tier 1 and Tier 2 technical support for hardware, software, and SaaS applications while managing employee onboarding and offboarding. Administer identity and access management and endpoint devices using MDM platforms to ensure operational efficiency.
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