You will handle complex 2nd-level support tickets, perform deep-dive error analysis, and coordinate incident resolution. Additionally, you will define technical standards, create runbooks, and provide coaching to team members to improve overall support quality.
You will be responsible for resolving 2nd level hosting tickets, including debugging web stacks, mail delivery issues, and system-level configurations. Additionally, you will document recurring issues in runbooks and prepare complex escalations for specialized teams.
Act as the technical reference for L2 support by resolving complex system, platform, and performance issues. Drive team improvement through the definition of standards, runbooks, and technical coaching of L1/L2 staff.
Handle 2nd level support tickets by debugging webstack and mail issues and correcting system-level configurations. Analyze recurring errors to create runbooks and prepare complex escalations for specialists.
