The Client Concierge manages non-technical inbound client requests, billing inquiries, and quote processing while maintaining accurate CRM data. They also support Account Managers with administrative tasks and conduct proactive outreach to small clients to ensure high customer satisfaction.
Provide tier II technical support for hardware, software, and network issues while mentoring junior staff members. Manage IT systems, participate in project deployments, and maintain comprehensive documentation for support processes.
The Infrastructure & Cloud Systems Engineer will manage and scale the company's Microsoft 365, Entra ID, and Azure environments. This role acts as a Tier 3/4 escalation lead while collaborating with security and automation teams to ensure reliable and secure service delivery.
The IT Support Services professional will diagnose, troubleshoot, and resolve hardware, software, and network issues for employees and clients. They will also manage user accounts, document solutions, and collaborate with team members to ensure system integrity and security.
