Remote Lead Support Jobs (223)

Director of Client Services

National Consultant to Support the Management Information System of the Livelihood Empowerment Against Poverty with MoGCSP,11,months, Accra, remote, # 596430

The consultant will provide technical backstopping to the LEAP Management Secretariat to support the transition of the LEAP database to GNHR. They will also enhance the capacity of MIS staff to effectively manage and utilize the system throughout the reassessment period.

Director, Customer Relations & Tender, META

Lead customer relations and tender activities for the META region. The posting provides no further details about specific duties.

VP, Client Services

The VP of Client Services provides strategic oversight for a major portfolio of client business, driving revenue growth and client retention. This role acts as a bridge between scientific expertise and business objectives while mentoring senior talent and ensuring financial accountability.

Manager, Support Operations (Remote/Second Shift)

The Manager, Support Operations provides leadership and oversight for the Managed Services team to ensure world-class customer service and adherence to SLA requirements. This role involves managing technical engineers, developing support strategies, and acting as an incident commander for critical events.

Vice President, Client Services

The Vice President of Client Services leads the strategic direction and growth of high-value accounts while fostering strong, long-term client partnerships. This role also involves mentoring high-performing teams and collaborating across departments to ensure seamless execution and business success.

International Consultancy to support behavioural determinants analysis to inform the Parenting Framework, Communication Section, 13,5 months,Tashkent, Uzbekistan (Internationals only) Home based

The consultant will provide technical leadership for the analysis of behavioral, social, and structural determinants of parenting practices to inform an Integrated Parenting Framework. They will develop research methodologies, guide local teams, and translate findings into actionable recommendations for strengthening parenting support systems.

Senior Director, Client Services B2B

Lead strategic client relationships and integrated B2B marketing strategies to drive demand generation, pipeline, and revenue growth. Manage and mentor client strategy teams while overseeing account health, financial performance, and executive-level client communications.

MEP Manager, Cx

Lead commissioning of data center mechanical, electrical, and plumbing systems, including design reviews, equipment testing, integrated systems testing, and troubleshooting. Manage commissioning plans and documentation, verify test results, coordinate project participants, and recommend improvements to building operations.

Customer Engagement Specialist

Engage existing and prospective government customers to explain MSS cybersecurity services, understand their needs, encourage adoption, and maintain ongoing relationships. Coordinate outreach activities and customer follow-ups with program teams, track engagement and opportunities in CRM tools, gather feedback, and support reporting and outreach improvements.

Director of Customer Support

Lead a global, multi-time-zone customer support organization to transform reactive support into a proactive partnership. You will be accountable for key performance metrics including first contact resolution, CSAT, and team morale while integrating AI solutions effectively.

Senior Director Client Services

The Project Director is responsible for ensuring all projects in their portfolio are delivered on time, on budget, and with high customer satisfaction. They manage project teams, oversee requirement gathering, and monitor project progress to ensure profitability and alignment with client needs.

Consultancy: Senior Household Survey Consultant for Support to MICS in Morocco and Saudi Arabia, MENA Regional Office, Remote/Home based Home for 16 working days.

The consultant will provide technical support for MICS surveys in Morocco and Saudi Arabia, including results validation and report compilation. Responsibilities also include remote support for survey planning and the review of statistical findings.

Director AI-Enabled Service Desk & Technical Operations

Lead Tier 1 and Tier 2 service desk operations, endpoint administration, and infrastructure engineering, integrating AI-driven workflows, automation, and omnichannel support. Direct Zero Trust implementation, infrastructure modernization, endpoint and AI workload observability, and the teams responsible for service delivery and operational performance.

Director, Product Support - US West

The Director of Product Support will lead a global team to deliver exceptional customer experiences by leveraging AI-powered solutions and operational excellence. They are responsible for organizational planning, KPI development, and fostering a culture of continuous improvement and customer obsession.

Support Technician Specialist

The Support Technician serves as the primary point of contact for end-user technical requests, troubleshooting Windows, Microsoft 365, and peripheral issues. The role also involves managing software licensing, hardware procurement, and documenting resolutions within the company knowledge base.

Director , Ai Support Transformation (ServiceNow)

The Director will lead the enterprise-wide evolution of support operations by integrating AI, automation, and the ServiceNow platform. They are responsible for developing the AI-assisted support roadmap and redesigning workflows to improve case resolution and operational efficiency.

Manager, Support Operations (Remote/Evening Shift)

The Manager, Support Operations provides leadership and oversight for the technical engineering team to ensure high-quality customer service and adherence to SLA requirements. This role involves managing daily operations, incident command, personnel development, and the implementation of process improvements.

HVAC Technical Support Rep - FL

This role involves delivering technical training to channel partners and providing both remote and on-site support for HVAC and water-heating products. The representative will also manage product quality reporting, resolve escalated consumer cases, and handle special warranty authorizations.

Associate Director, Client Services

Lead day-to-day client relationships for retail accounts, shaping loyalty strategy and coordinating cross-functional teams to deliver effective programs and campaigns. Use customer data to improve program performance, resolve issues, prepare clients for launches, and identify opportunities for account growth.

Vice President of Customer Support

Lead and develop a global Level 1 support organization, overseeing service operations, KPIs, SLAs, support contracts, Zendesk workflows, and AI-enabled processes. Improve enterprise customer outcomes through effective escalations, staff development, and close collaboration with Sales, Customer Success, Product, and Engineering.

Manager, Applications Support

The Manager, Applications Support will oversee 24x7 help desk operations and lead a team to ensure consistent service delivery and technical support. They are responsible for resolving complex technical issues, managing team performance, and driving continuous improvement in customer satisfaction.

TASC-Director of Customer Service

The Director of Customer Service is responsible for leading and managing the entire customer lifecycle, including onboarding, retention, and service delivery. This role involves designing customer experience programs, monitoring performance metrics, and providing leadership to managers and supervisors to drive growth and operational efficiency.

Director of Customer Experience

The Director of Customer Experience will own the end-to-end customer journey, including strategy, team management, and the implementation of metrics to drive retention and growth. They will lead high-stakes escalations, optimize support operations through automation, and align cross-functional teams to ensure a consistent customer experience.

Senior Service Desk Lead

The Senior Service Desk Lead acts as the primary escalation point for complex technical incidents and drives operational improvements across the service desk. This role involves mentoring team members, managing endpoint environments, and collaborating with cross-functional teams to ensure high-quality service delivery.

Customer Experience Lead

The Customer Experience Lead develops and implements strategies to improve end-to-end customer experiences across digital and service channels. They collaborate with cross-functional teams to analyze feedback and metrics, ensuring customer needs drive organizational decision-making.

Help Desk Manager

The Help Desk Manager is responsible for overseeing contractor team performance, issue resolution, and the delivery of all response center activities. They also consult with government stakeholders to advise on project requirements, risks, and operational improvements based on statistical analysis.

Client Services Consultant Data Management

The consultant is responsible for translating complex business requirements into integrated technology solutions and acting as a primary client liaison. They also manage high-level client relationships, identify new business opportunities, and ensure the successful delivery of outsourced projects.

Senior Director, Digital Transformation & AI Strategy, Customer Experience & Enablement

Define and lead the global AI and digital transformation strategy for Customer Care & Order Operations to modernize customer engagement and service delivery. Partner across enterprise functions to translate business priorities into scalable digital capabilities and drive measurable operational performance.

NAVAIR Engineering Support Coordinator (NESCO)

The Engineering Support Coordinator will manage DLA engineering support requests using the Navy ESRS system and facilitate training for users of JDRS-CIM. They will also perform quality assurance on engineering responses and maintain data records for process improvement.