Remote Director of Customer Support Jobs

10 Director of Customer Support jobs available for remote work from home. Apply for positions such as Director of Customer Support, Director of Customer Support, Director of SaaS Customer Support Operations & Automation and more! Discover the best work-from-home or hybrid, full- and part-time jobs.

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Remote Director of Customer Support Jobs (10)

Search = Director of Customer Support

Director of Customer Support

Triple Whale · Full Time · 2 Days Ago
Triple Whale
🌎 United States πŸ’΅ $120K - $152K per year ⭐ 10+ yrs exp πŸ’Ό Support Director of Customer Support
Lead and scale an AI-first customer support organization, overseeing frontline support, support engineering, and bug triage. Establish the operating model, define key performance metrics, and partner with Product and Engineering to drive the customer-driven roadmap.
Sana Benefits is hiring for remote Director of Customer Support

Director of Customer Support

Sana Benefits · Full Time · 3 Weeks Ago
Sana Benefits
🌎 United States πŸ’΅ $133K - $157K per year ⭐ 5-10 yrs exp πŸ’Ό Support Director of Customer Support
Lead the Customer Support team to deliver a seamless member and provider experience through strategic planning and operational scaling. Manage AI integration, workforce forecasting, and cross-functional partnerships to meet SLAs and cost-to-serve targets.

Director of SaaS Customer Support Operations & Automation

Entrepreneur Cooperative · Full Time · 3 Weeks Ago
Entrepreneur Cooperative
🌎 Dominica, Dominican Republic ⭐ 10+ yrs exp πŸ’Ό Software Development
Lead and scale the end-to-end customer support function for a complex B2G SaaS platform, managing a team of managers and specialists. Focus on rebuilding operational frameworks, implementing AI-driven automation, and optimizing support KPIs to improve scalability and customer experience.

Director of SaaS Customer Support Operations & Automation

Entrepreneur Cooperative · Full Time · 3 Weeks Ago
Entrepreneur Cooperative
🌎 Costa Rica ⭐ 10+ yrs exp πŸ’Ό Software Development
Lead and scale the end-to-end customer support organization for a complex B2G SaaS platform, managing a team of managers and specialists. Focus on rebuilding operational frameworks, implementing AI-driven automation, and collaborating with Product and Engineering to improve the customer experience.

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Director of SaaS Customer Support Operations & Automation

Entrepreneur Cooperative · Full Time · 3 Weeks Ago
Entrepreneur Cooperative
🌎 Colombia ⭐ 10+ yrs exp πŸ’Ό Software Development
Lead and scale a customer support organization for a complex B2G SaaS platform, managing a team of managers and specialists. Focus on rebuilding operational frameworks, implementing AI-driven automation, and improving key performance metrics like CSAT and resolution time.

Director of SaaS Customer Support Operations & Automation

Entrepreneur Cooperative · Full Time · 3 Weeks Ago
Entrepreneur Cooperative
🌎 United States ⭐ 10+ yrs exp πŸ’Ό Software Development
Lead and scale the end-to-end customer support function for a complex B2G SaaS platform, managing a team of managers and specialists. Focus on rebuilding operational frameworks and implementing AI-driven automation to improve efficiency and customer outcomes.

Director of SaaS Customer Support Operations & Automation

Entrepreneur Cooperative · Full Time · 3 Weeks Ago
Entrepreneur Cooperative
🌎 El Salvador ⭐ 10+ yrs exp πŸ’Ό Software Development
Lead and scale a customer support organization for a complex B2G SaaS platform, focusing on rebuilding operational frameworks and improving customer outcomes. Drive the adoption of AI and automation to optimize workflows, reduce ticket volume, and enhance self-service capabilities.

Director of SaaS Customer Support Operations & Automation

Entrepreneur Cooperative · Full Time · 3 Weeks Ago
Entrepreneur Cooperative
🌎 Mexico ⭐ 10+ yrs exp πŸ’Ό Software Development
Lead and scale a customer support organization for a complex B2G SaaS platform, managing a team of managers and specialists. Focus on rebuilding operational frameworks, implementing AI-driven automation, and improving key performance metrics like CSAT and resolution time.

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