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The role involves assisting clients with trip preparation, itinerary changes, and general travel inquiries via email, chat, and phone. You will also be responsible for providing destination guidelines and resolving traveler concerns to ensure a positive experience.
We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.
Provide assistance through email, chat, and phone communication
Help with itinerary changes, updates, and general travel questions
Provide destination and travel guideline information
Follow up with travelers before departure
Resolve concerns while maintaining a positive customer experience
Friendly and professional communication style
Customer support experience preferred
Reliable and organized
Comfortable using online tools and learning new systems
Interest in travel and client satisfaction
Remote work flexibility
Training provided
Ongoing team support
Professional development opportunities
Access to travel-related perks
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