The VP of BPO Sales will develop and execute comprehensive sales strategies to drive business growth and acquire enterprise-level clients. They will lead a high-performing team while collaborating across departments to deliver customized outsourcing solutions.
MCI Careers
57 Remote Job Openings at MCI Careers
The VP of BPO Sales will develop and execute comprehensive sales strategies to drive growth and acquire enterprise-level clients. This role involves leading a high-performing sales team, managing strategic partnerships, and collaborating across departments to deliver customized outsourcing solutions.
The VP of BPO Sales will develop and execute a comprehensive sales strategy to drive growth and acquire enterprise-level clients. This role involves leading a high-performing team, managing strategic partnerships, and collaborating across departments to deliver customized outsourcing solutions.
The VP of BPO Sales will develop and execute comprehensive sales strategies to drive growth and acquire enterprise-level clients. They will also lead a high-performing sales team while collaborating across departments to deliver customized outsourcing solutions.
The VP of Sales will develop and execute strategic sales initiatives to drive revenue growth and expand the BPO client portfolio. They will lead and mentor high-performing teams while building executive-level relationships to secure new enterprise and mid-market business.
The Sales Development Representative is responsible for identifying, qualifying, and scheduling high-value B2B leads using CRM tools. They will manage outreach efforts, track engagement, and ensure seamless handoffs to account executives to drive business growth.
The Portfolio Investment Manager will actively trade and manage a multi-asset portfolio using quantitative and discretionary strategies. They are responsible for designing trading models, monitoring market conditions, and ensuring strict risk compliance.
The Human Resources Generalist will support and execute personnel initiatives, ensuring compliance with state and federal regulations while fostering positive employee relations. Responsibilities include maintaining HRIS databases, managing employee records, and driving retention and engagement programs.
The accounting manager will supervise the accounting team and oversee monthly financial statements, closing processes, and consolidated forecasts. They are also responsible for managing accounts payable, annual audits, tax processes, and client invoicing reconciliations.
Lead and coach a team of 15-25 customer service agents to ensure high performance, productivity, and customer satisfaction. Manage daily operations, including workforce scheduling, performance metrics, and payroll, while acting as a subject matter expert for tax-related inquiries.
The supervisor will lead and manage a team of sales representatives to achieve revenue goals through coaching, performance monitoring, and strategic guidance. They are also responsible for fostering a positive team culture, resolving customer issues, and collaborating with other departments to optimize sales performance.
Lead and develop a team of 15-25 customer service agents to ensure high-quality inbound call handling and performance. Manage daily operations, including workforce scheduling, performance metrics, and payroll, while acting as a subject matter expert for tax-related inquiries.
Lead large-scale capture efforts and solution architecture for Federal Government Civilian Agencies to drive business growth. Develop winning strategies, value propositions, and competitive analyses to optimize market positioning and win ratios.
Lead large-scale capture efforts across Federal and SLED markets to drive strategic growth and align with business goals. Develop winning strategies, manage teaming agreements, and oversee the delivery of high-quality responses to RFPs and RFIs.
Full-Time Call Center Representative (Urgently Hiring)
MCI Careers
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Full Time
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12 days ago
MCI Careers
Handle inbound and outbound customer calls to resolve inquiries and provide general account support. Document all interactions accurately in company systems while meeting productivity and quality standards.
Full-Time Call Center Representative (Urgently Hiring)
MCI Careers
·
Full Time
·
12 days ago
MCI Careers
Handle inbound and outbound customer calls to resolve inquiries and provide general account support. Document all interactions accurately in company systems while meeting productivity and quality standards.
Oversee a team of call center supervisors to ensure exceptional customer experience and drive sales growth. Manage operational metrics, workforce productivity, and quality assurance strategies to optimize call center performance.
Call Center Representative (FULL-TIME) - Talent Pool
MCI Careers
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Full Time
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a month ago
MCI Careers
Handle inbound and outbound customer interactions to resolve inquiries regarding products, services, and billing. Provide technical troubleshooting and maintain accurate documentation while adhering to client-specific compliance policies.
Handle inbound and outbound customer interactions to resolve inquiries regarding products, services, and billing. Troubleshoot basic technical issues and maintain detailed documentation of customer requests and account updates.
Handle inbound and outbound customer interactions to resolve inquiries regarding products, services, and billing. Provide technical troubleshooting and maintain detailed documentation of customer requests and account updates.
Handle inbound and outbound customer interactions to resolve inquiries regarding products, services, and billing. Troubleshoot basic technical issues and maintain detailed documentation of customer requests and account updates.
Oversee call center operations by leading a team of supervisors to ensure exceptional customer experience and productivity. Drive revenue growth and profit while managing performance metrics, quality assurance, and workforce scheduling.
Provide high-level administrative support to senior leadership, including managing complex calendars and coordinating domestic and international travel. Act as a trusted partner to streamline operations and handle confidential information with discretion.
Provide critical administrative support to the Executive Assistant to ensure efficient daily business operations. Key tasks include managing schedules, handling communications, maintaining databases, and preparing presentations.
Provide essential administrative and clerical support to the leadership team, including scheduling, email management, and travel arrangements. Additionally, create social media content and prepare presentations to ensure efficient business operations.
Lead MCI's global contact center network by setting strategic priorities and optimizing operational performance across domestic and international markets. Drive sustainable business growth and enhance customer experience (CX) across various service delivery channels.
Lead global sales strategy and drive revenue growth by identifying new business opportunities in the BPO and call center space. Manage a high-performing remote sales team and foster long-term relationships with enterprise clients.
Lead the global sales strategy to drive revenue growth and secure new business opportunities within the BPO and call center sector. Manage a high-performing remote sales team and foster long-term relationships with enterprise clients.
The role involves creating high-quality datasets through the labeling, categorization, and validation of structured and unstructured data to train AI models. The annotator will collaborate with data scientists and engineers to maintain data integrity and improve annotation guidelines.
Evaluate AI-generated content for accuracy, quality, and compliance with organizational standards. Provide structured feedback to AI trainers and prompt engineers to improve model performance and user experience.
Perform various administrative duties including email and phone management, scheduling, and travel arrangements. Create social media content and prepare presentations while maintaining professional communication and confidentiality.
Provide legal support to the General Counsel by drafting and reviewing contracts and transactional agreements. Offer timely legal counsel to internal business units and executives while monitoring state and federal laws.
The specialist is responsible for conducting in-depth market research to identify and evaluate potential acquisition targets. They will initiate outreach to these targets and prepare data-driven reports for the CEO and M&A team.
Handle inbound calls to resolve customer inquiries professionally and document all interactions within the CRM system. Meet performance metrics regarding call quality and customer satisfaction while escalating complex issues as needed.
Remote Bilingual Call Center Sales Representative
MCI Careers
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Full Time
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2 months ago
MCI Careers
The role involves making outbound calls to prospective customers to present and sell company products and services. The representative is responsible for achieving sales targets and recording all interactions within the CRM system.
Handle inbound and outbound calls in English and German to assist customers with billing, account updates, and general inquiries. Maintain detailed records of interactions and escalate complex issues to the appropriate departments.
Handle inbound and outbound calls in English and Spanish to assist customers with billing, account updates, and general inquiries. Maintain detailed records of interactions and escalate complex issues to the appropriate departments.
Handle inbound and outbound calls in English and Portuguese to assist customers with billing, account updates, and general inquiries. Maintain detailed records of interactions and escalate complex issues to the appropriate departments.
Handle inbound and outbound calls in English and French to assist customers with billing, account updates, and general inquiries. Maintain detailed records of interactions and escalate complex issues to the appropriate departments.
Handle inbound and outbound calls in English and German to assist customers with billing, account updates, and general inquiries. Maintain detailed records of interactions and escalate complex issues to the appropriate departments.
Handle inbound and outbound calls in English and Spanish to assist customers with billing, account updates, and general inquiries. Maintain detailed records of interactions and escalate complex issues to the appropriate departments.
Handle inbound and outbound calls in English and French to assist customers with billing, account updates, and general inquiries. Maintain detailed records of interactions and escalate complex issues to the appropriate departments.
Handle inbound and outbound calls in English and Portuguese to assist customers with billing, account updates, and general inquiries. Maintain detailed records of interactions and escalate complex issues to the appropriate departments.
The representative will place outbound calls to prospective and existing customers to promote telecom services and close sales. They are responsible for maintaining accurate customer records, meeting performance KPIs, and adhering to compliance standards.
Key responsibilities include handling inbound and outbound customer contacts professionally, ensuring first call resolution through effective problem-solving, and accurately documenting customer claims in appropriate systems. Agents must also utilize the knowledge base to answer questions while adhering to all required scripts, policies, and procedures.
The representative will provide professional and efficient support to French-speaking customers across phone, email, and chat channels, acting as the first point of contact for inquiries and issues. Key duties include troubleshooting problems, updating customer information in CRM systems, and meeting performance targets.
The representative will provide professional and efficient support to French-speaking customers across phone, email, and chat channels, acting as the first point of contact for inquiries and issue resolution. Key duties include accurately updating customer information in CRM systems and meeting performance targets for quality and productivity.
The representative will provide professional and efficient support to French-speaking customers across phone, email, and chat channels, acting as the first point of contact for inquiries and issue resolution. Key duties include accurately updating customer information in CRM systems and meeting performance targets related to quality and customer satisfaction.
The role involves identifying potential clients, prospecting qualified leads, and executing targeted outreach campaigns via calling, social media, and email to facilitate sales cycles. Responsibilities also include articulating company solutions, setting meetings for the executive team, and meticulously documenting all interactions within the CRM database.
The primary responsibilities involve identifying and qualifying new prospects through various channels, executing targeted outreach campaigns, and clearly communicating the value of MCI's solutions to set appointments for the executive team. This role also requires diligent CRM management and continuous market research to refine targeting strategies.
The accountant position is responsible for the accounting operations of the company, including the production of financial reports and maintenance of accounting records. Key tasks include performing accounts receivable functions, month-end closing, and bank reconciliation.
The Assistant will perform a variety of administrative duties, including data entry, scheduling meetings, and supporting the Executive Assistant. The role requires effective communication with stakeholders and maintaining confidentiality while handling sensitive information.
The accountant position is responsible for the accounting operations of the company, including the production of financial reports and maintenance of accounting records. Key tasks include performing accounts receivable functions, entering journal entries, and conducting month-end closing and reconciliation.
The BPO RFP Writer will lead the development of proposals to secure high-value clients and identify new business opportunities. Responsibilities include conducting market research, managing proposal content, and engaging with senior leadership.
The accountant position is accountable for the accounting operations of the company, including the production of financial reports and maintenance of accounting records. Key responsibilities include performing accounts receivable functions, entering journal entries, and conducting month-end closing and reconciliation.
The accountant position is responsible for the accounting operations of the company, including the production of financial reports and maintenance of accounting records. Key tasks include performing accounts receivable functions, entering journal entries, and conducting month-end closing and reconciliation.
The primary responsibilities include identifying and qualifying new prospects through various outreach methods and scheduling meetings between qualified leads and the executive team. Additionally, the role involves managing CRM records and executing targeted outreach campaigns.
