IT Agent - Dutch Speaking
Provide first-line technical support for hardware, software, and connectivity issues via phone, email, and chat. Document all support requests in the ticketing system and escalate complex issues to the appropriate team.
MCI Careers
Remote Job Openings at MCI Careers (109)
IT Agent - English Speaking
Provide first-line technical support for hardware, software, and connectivity issues via phone, email, and chat. Document and track all support requests in the ticketing system while ensuring efficient resolution and professional service.
Collection Agent Job Openings (Full-Time)
The Collections Agent will handle inbound and outbound calls to resolve past-due accounts while negotiating payment arrangements with customers. They are responsible for meeting recovery goals, maintaining accurate records, and adhering to company policies and ethical standards.
Collection Agent Job Openings (Part-Time)
The Collections Representative will handle inbound and outbound calls to resolve past-due accounts while negotiating payment arrangements with customers. They are responsible for meeting recovery goals, maintaining professional relationships, and adhering to company policies and ethical recovery practices.
Collection Agent Job Openings (Part-Time)
The Collections Representative will handle inbound and outbound calls to resolve past-due accounts by negotiating payment arrangements with customers. They are responsible for maintaining accurate records, meeting recovery goals, and adhering to ethical collection policies and procedures.
Collection Agent Job Openings (Part-Time)
The Collections Representative will handle inbound and outbound calls to resolve past-due accounts by negotiating payment arrangements with customers. They are responsible for meeting recovery goals while maintaining professional relationships and adhering to company policies and ethical standards.
Collection Agent Job Openings (Full-Time)
The Collections Agent will manage inbound and outbound calls to resolve past-due accounts while negotiating payment arrangements with customers. They are responsible for meeting recovery goals, maintaining accurate records, and adhering to company policies and ethical standards.
Collection Agent Job Openings (Full-Time)
The Collections Agent is responsible for making and receiving calls to resolve past-due accounts while negotiating payment arrangements with customers. They must maintain professional relationships, meet recovery goals, and adhere to all company policies and ethical recovery practices.
Collection Agent Job Openings (Part-Time)
The Collections Representative will handle inbound and outbound calls to resolve past-due accounts through negotiation and ethical recovery strategies. They are responsible for meeting performance goals while maintaining professional relationships with customers.
Collection Agent Job Openings (Full-Time)
The Collections Agent will handle inbound and outbound calls to resolve past-due accounts and negotiate payment arrangements with customers. They are responsible for meeting recovery goals while maintaining professional relationships and adhering to company policies.
Collection Agent Job Openings (Part-Time)
The Collections Representative will handle inbound and outbound calls to resolve past-due accounts and negotiate payment arrangements. They are responsible for maintaining professional relationships with customers while meeting performance and recovery goals.
Collection Agent Job Openings (Full-Time)
The Collections Agent will handle inbound and outbound calls to resolve past-due accounts and negotiate payment arrangements with customers. They are responsible for meeting recovery goals while maintaining professional relationships and adhering to company policies.
Call Center Agent Job Openings (Part-Time)
Handle inbound and outbound customer contacts to resolve inquiries, process claims, and up-sell products. Maintain accurate documentation and escalate complex issues while adhering to company policies and training guidelines.
Call Center Representative Job Openings (Full-Time)
Handle inbound and outbound customer inquiries and sales calls in a professional and timely manner. Accurately document customer interactions, process claims, and resolve issues while adhering to company policies and scripts.
Call Center Representative Job Openings (Part-Time)
Handle inbound and outbound customer contacts to resolve inquiries, process claims, and provide information. Perform up-selling of products and services while maintaining accurate documentation in company systems.
Call Center Agent Job Openings (Full-Time)
Handle inbound and outbound customer service and sales inquiries while maintaining professional communication. Accurately document customer interactions and resolve issues using company systems and knowledge bases.
Call Center Representative Job Openings (Part-Time)
Handle inbound and outbound customer contacts in a professional manner to ensure first call resolution. Accurately document customer claims and assist with up-selling products and services.
Call Center Agent Job Openings (Part-Time)
Handle inbound and outbound customer inquiries and sales calls in a professional and timely manner. Accurately document customer interactions and resolve issues while adhering to company policies and scripts.
Call Center Representative Job Openings (Part-Time)
Handle inbound and outbound customer service and sales inquiries in a professional and timely manner. Accurately document customer information and resolve issues while adhering to company policies and scripts.
Call Center Representative Job Openings (Full-Time)
Handle inbound and outbound customer service and sales contacts in a professional and timely manner. Accurately document customer claims, resolve issues, and provide information while adhering to company policies and scripts.
Call Center Representative Job Openings (Full-Time)
Handle inbound and outbound customer inquiries and sales calls in a professional and timely manner. Accurately document customer information, resolve issues, and escalate complex problems to management as needed.
Call Center Agent Job Openings (Full-Time)
Handle inbound and outbound customer contacts in a professional manner to ensure first call resolution. Accurately document customer claims, research information, and up-sell products or services as needed.
Call Center Representative Job Openings (Part-Time)
Handle inbound and outbound customer service and sales inquiries while ensuring first call resolution. Accurately document customer claims and escalate issues to management when necessary.
Call Center Agent Job Openings (Full-Time)
Handle inbound and outbound customer contacts in a professional manner to ensure first call resolution and customer satisfaction. Accurately document customer claims, research information, and up-sell products while adhering to company policies and scripts.
Call Center Agent Job Openings (Part-Time)
Handle inbound and outbound customer service and sales inquiries in a professional and timely manner. Accurately document customer claims and resolve issues while adhering to company policies and scripts.
Call Center Representative Job Openings (Part-Time)
Handle inbound and outbound customer inquiries and sales calls in a professional and timely manner. Document customer interactions accurately and resolve issues while adhering to company policies and scripts.
Call Center Representative Job Openings (Full-Time)
Handle inbound and outbound customer contacts to provide service, resolve issues, and up-sell products. Accurately document customer interactions and claims while adhering to company policies and procedures.
Call Center Agent Job Openings (Full-Time)
Handle inbound and outbound customer service and sales inquiries while ensuring first call resolution. Accurately document customer claims and escalate issues to management when necessary.
Customer Service Agent Job Openings (Part-Time)
Handle inbound and outbound customer contacts professionally to ensure first call resolution and accurate documentation of claims. Research information, answer customer questions using provided knowledge bases, and escalate issues to management when necessary.
Call Center Agent Job Openings (Part-Time)
Handle inbound and outbound customer service and sales inquiries while ensuring first call resolution. Accurately document customer claims and escalate complex issues to management as needed.
Call Center Agent Job Openings (Full-Time)
Handle inbound and outbound customer service and sales inquiries in a professional and timely manner. Accurately document customer claims, resolve issues, and up-sell products while adhering to company policies and scripts.
Customer Service Agent Job Openings (Part-Time)
The agent will handle inbound and outbound customer service and sales inquiries while ensuring first call resolution and accurate documentation. They are responsible for researching information, processing claims, and escalating complex issues to management.
Customer Service Agent Job Openings (Part-Time)
The Customer Service Agent will handle inbound and outbound customer inquiries, assist with service questions, and up-sell products and services. They are responsible for documenting customer claims, resolving issues, and maintaining professional communication standards.
Customer Service Agent Job Openings (Full-Time)
Handle inbound and outbound customer contacts professionally to ensure first call resolution and accurate documentation of claims. Research information, answer inquiries using knowledge bases, and up-sell products while adhering to company policies.
Customer Service Agent Job Openings (Full-Time)
Handle inbound and outbound customer contacts to resolve inquiries and provide support. Document customer claims accurately and up-sell products or services as required.
Call Center Agent Job Openings (Part-Time)
Handle inbound and outbound customer service and sales inquiries in a professional and timely manner. Accurately document customer interactions and resolve issues while adhering to company policies and scripts.
Customer Service Agent Job Openings (Full-Time)
Handle inbound and outbound customer inquiries and sales calls in a professional and timely manner. Document customer interactions, resolve issues, and provide accurate information while adhering to company policies and scripts.
Customer Service Agent Job Openings (Full-Time)
Handle inbound and outbound customer inquiries and sales calls in a professional manner. Accurately document customer information, resolve issues, and escalate complex problems to management.
Customer Service Agent Job Openings (Part-Time)
Handle inbound and outbound customer inquiries and sales calls in a professional manner. Accurately document customer claims and resolve issues while adhering to company policies and scripts.
Call Center Representative Job Openings (Part-Time)
Handle inbound and outbound customer inquiries and sales calls in a professional and timely manner. Accurately document customer interactions and resolve issues while adhering to company policies and scripts.
Customer Service Agent Job Openings (Full-Time)
Handle inbound and outbound customer contacts in a professional manner to ensure first call resolution. Document customer claims, research information, and up-sell products while adhering to company policies and scripts.
Collection Agent Job Openings (Part-Time)
The Collections Representative will handle inbound and outbound calls to resolve past-due accounts and negotiate payment arrangements. They are responsible for meeting recovery goals while maintaining professional relationships with customers and adhering to company policies.
Customer Service Agent Job Openings (Part-Time)
Handle inbound and outbound customer inquiries and sales calls in a professional and timely manner. Accurately document customer claims and resolve issues while adhering to company policies and scripts.
Collection Representative Job Openings (Full-Time)
The Collections Representative will handle inbound and outbound calls to resolve past-due accounts and negotiate payment arrangements with customers. They are responsible for meeting recovery goals while maintaining professional relationships and adhering to company policies.
Call Center Agent Job Openings (Full-Time)
Handle inbound and outbound customer contacts professionally to ensure first call resolution and accurate documentation of claims. Research information, answer customer questions using provided scripts, and up-sell products while adhering to company policies.
Call Center Agent Job Openings (Part-Time)
Handle inbound and outbound customer contacts to resolve inquiries, process claims, and provide support. Document customer interactions accurately while adhering to company policies and performance standards.
Customer Service Agent Job Openings (Part-Time)
Handle inbound and outbound customer contacts to resolve inquiries and assist with service questions. Accurately document customer claims and up-sell products or services while maintaining professional standards.
Customer Service Agent Job Openings (Full-Time)
Handle inbound and outbound customer inquiries and sales calls in a professional and timely manner. Accurately document customer claims, resolve issues, and provide information while following company policies and procedures.
Finance and Accounting
The Accounting and Payments Specialist will manage daily payment processing, reconcile financial activity across multiple processors, and investigate discrepancies. The role also involves assisting with month-end financial reporting and maintaining accurate financial records.
Full-Time Customer Service Representative (Urgently Hiring)
Assist customers via phone, email, or chat while resolving inquiries and concerns with professionalism. Maintain accurate customer records and collaborate with internal teams to meet quality and productivity goals.
Full-Time Outbound Sales Representative (Urgently Hiring)
The Outbound Sales Representative is responsible for making outbound calls to prospective customers to present products and services. They must identify customer needs, build rapport, and meet or exceed individual sales goals while documenting interactions.
Accounting Manager
The Accounting Manager will oversee daily accounting operations, including general ledger activities, reconciliations, and financial reporting. They are responsible for supervising the accounting team, ensuring accurate month-end and year-end closing processes, and maintaining compliance with internal controls.
Collections Agent
The Collections Agent will contact customers regarding overdue accounts to negotiate payment arrangements and resolve billing discrepancies. They are responsible for maintaining accurate records and ensuring compliance with company policies while delivering a positive customer experience.
VP BPO Sales
The VP of BPO Sales will develop and execute comprehensive sales strategies to drive growth and acquire enterprise-level clients. This role involves leading a high-performing sales team, managing strategic partnerships, and collaborating across departments to deliver customized outsourcing solutions.
VP BPO Sales
The VP of BPO Sales will develop and execute comprehensive sales strategies to drive business growth and acquire enterprise-level clients. They will lead a high-performing team while collaborating across departments to deliver customized outsourcing solutions.
VP BPO Sales
The VP of BPO Sales will develop and execute comprehensive sales strategies to drive growth and acquire enterprise-level clients. They will also lead a high-performing sales team while collaborating across departments to deliver customized outsourcing solutions.
VP BPO Sales
The VP of BPO Sales will develop and execute a comprehensive sales strategy to drive growth and acquire enterprise-level clients. This role involves leading a high-performing team, managing strategic partnerships, and collaborating across departments to deliver customized outsourcing solutions.
VP of Sales
The VP of Sales will develop and execute strategic sales initiatives to drive revenue growth and expand the BPO client portfolio. They will lead and mentor high-performing teams while building executive-level relationships to secure new enterprise and mid-market business.
Remote Sales Development Representative
The Sales Development Representative is responsible for identifying, qualifying, and scheduling high-value B2B leads using CRM tools. They will manage outreach efforts, track engagement, and ensure seamless handoffs to account executives to drive business growth.
Generalista de Recursos Humanos
The Human Resources Generalist will support and execute personnel initiatives, ensuring compliance with state and federal regulations while fostering positive employee relations. Responsibilities include maintaining HRIS databases, managing employee records, and driving retention and engagement programs.
TEST JOB (DO NOT APPLY)
The accounting manager will supervise the accounting team and oversee monthly financial statements, closing processes, and consolidated forecasts. They are also responsible for managing accounts payable, annual audits, tax processes, and client invoicing reconciliations.
Supervisor de Ventas de Centro de Llamadas
The supervisor will lead and manage a team of sales representatives to achieve revenue goals through coaching, performance monitoring, and strategic guidance. They are also responsible for fostering a positive team culture, resolving customer issues, and collaborating with other departments to optimize sales performance.
Tax Expert Supervisor
Lead and coach a team of 15-25 customer service agents to ensure high performance, productivity, and customer satisfaction. Manage daily operations, including workforce scheduling, performance metrics, and payroll, while acting as a subject matter expert for tax-related inquiries.
Tax Customer Service Manager
Lead and develop a team of 15-25 customer service agents to ensure high-quality inbound call handling and performance. Manage daily operations, including workforce scheduling, performance metrics, and payroll, while acting as a subject matter expert for tax-related inquiries.
Senior Capture Manager
Lead large-scale capture efforts and solution architecture for Federal Government Civilian Agencies to drive business growth. Develop winning strategies, value propositions, and competitive analyses to optimize market positioning and win ratios.
Director of Strategic Growth and Capture
Lead large-scale capture efforts across Federal and SLED markets to drive strategic growth and align with business goals. Develop winning strategies, manage teaming agreements, and oversee the delivery of high-quality responses to RFPs and RFIs.
Full-Time Call Center Representative (Urgently Hiring)
Handle inbound and outbound customer calls to resolve inquiries and provide general account support. Document all interactions accurately in company systems while meeting productivity and quality standards.
Full-Time Call Center Representative (Urgently Hiring)
Handle inbound and outbound customer calls to resolve inquiries and provide general account support. Document all interactions accurately in company systems while meeting productivity and quality standards.
Gerente de Ventas de Centro de Llamadas
Oversee a team of call center supervisors to ensure exceptional customer experience and drive sales growth. Manage operational metrics, workforce productivity, and quality assurance strategies to optimize call center performance.
Call Center Representative (FULL-TIME) - Talent Pool
Handle inbound and outbound customer interactions to resolve inquiries regarding products, services, and billing. Provide technical troubleshooting and maintain accurate documentation while adhering to client-specific compliance policies.
Call Center Representative (FULL-TIME)
Handle inbound and outbound customer interactions to resolve inquiries regarding products, services, and billing. Provide technical troubleshooting and maintain detailed documentation of customer requests and account updates.
Call Center Representative (FULL-TIME)
Handle inbound and outbound customer interactions to resolve inquiries regarding products, services, and billing. Troubleshoot basic technical issues and maintain detailed documentation of customer requests and account updates.
Call Center Representative (FULL-TIME)
Handle inbound and outbound customer interactions to resolve inquiries regarding products, services, and billing. Troubleshoot basic technical issues and maintain detailed documentation of customer requests and account updates.
Call Center Sales Manager
Oversee call center operations by leading a team of supervisors to ensure exceptional customer experience and productivity. Drive revenue growth and profit while managing performance metrics, quality assurance, and workforce scheduling.
Virtual Executive Assistant
Provide high-level administrative support to senior leadership, including managing complex calendars and coordinating domestic and international travel. Act as a trusted partner to streamline operations and handle confidential information with discretion.
Virtual Assistant
Provide critical administrative support to the Executive Assistant to ensure efficient daily business operations. Key tasks include managing schedules, handling communications, maintaining databases, and preparing presentations.
Administrative Assistant
Provide essential administrative and clerical support to the leadership team, including scheduling, email management, and travel arrangements. Additionally, create social media content and prepare presentations to ensure efficient business operations.
President, MCI Technology Division
Lead MCI's global contact center network by setting strategic priorities and optimizing operational performance across domestic and international markets. Drive sustainable business growth and enhance customer experience (CX) across various service delivery channels.
Senior BPO Business Development Manager
Lead global sales strategy and drive revenue growth by identifying new business opportunities in the BPO and call center space. Manage a high-performing remote sales team and foster long-term relationships with enterprise clients.
Senior BPO Business Development Manager
Lead the global sales strategy to drive revenue growth and secure new business opportunities within the BPO and call center sector. Manage a high-performing remote sales team and foster long-term relationships with enterprise clients.
AI Data Annotator - Talent Pool
The role involves creating high-quality datasets through the labeling, categorization, and validation of structured and unstructured data to train AI models. The annotator will collaborate with data scientists and engineers to maintain data integrity and improve annotation guidelines.
AI Content Reviewer - Talent Pool
Evaluate AI-generated content for accuracy, quality, and compliance with organizational standards. Provide structured feedback to AI trainers and prompt engineers to improve model performance and user experience.
Associate General Counsel
Provide legal support to the General Counsel by drafting and reviewing contracts and transactional agreements. Offer timely legal counsel to internal business units and executives while monitoring state and federal laws.
Virtual Assistant
Perform various administrative duties including email and phone management, scheduling, and travel arrangements. Create social media content and prepare presentations while maintaining professional communication and confidentiality.
Acquisition Identification Specialist
The specialist is responsible for conducting in-depth market research to identify and evaluate potential acquisition targets. They will initiate outreach to these targets and prepare data-driven reports for the CEO and M&A team.
Remote Bilingual Call Center Representative
Handle inbound calls to resolve customer inquiries professionally and document all interactions within the CRM system. Meet performance metrics regarding call quality and customer satisfaction while escalating complex issues as needed.
Remote Bilingual Call Center Sales Representative
The role involves making outbound calls to prospective customers to present and sell company products and services. The representative is responsible for achieving sales targets and recording all interactions within the CRM system.
Bilingual Spanish Call Center Representative
Handle inbound and outbound calls in English and Spanish to assist customers with billing, account updates, and general inquiries. Maintain detailed records of interactions and escalate complex issues to the appropriate departments.
Bilingual German Call Center Representative
Handle inbound and outbound calls in English and German to assist customers with billing, account updates, and general inquiries. Maintain detailed records of interactions and escalate complex issues to the appropriate departments.
Bilingual Portuguese Call Center Representative
Handle inbound and outbound calls in English and Portuguese to assist customers with billing, account updates, and general inquiries. Maintain detailed records of interactions and escalate complex issues to the appropriate departments.
Bilingual French Call Center Representative
Handle inbound and outbound calls in English and French to assist customers with billing, account updates, and general inquiries. Maintain detailed records of interactions and escalate complex issues to the appropriate departments.
Bilingual Spanish Call Center Representative
Handle inbound and outbound calls in English and Spanish to assist customers with billing, account updates, and general inquiries. Maintain detailed records of interactions and escalate complex issues to the appropriate departments.
Bilingual German Call Center Representative
Handle inbound and outbound calls in English and German to assist customers with billing, account updates, and general inquiries. Maintain detailed records of interactions and escalate complex issues to the appropriate departments.
Bilingual French Call Center Representative
Handle inbound and outbound calls in English and French to assist customers with billing, account updates, and general inquiries. Maintain detailed records of interactions and escalate complex issues to the appropriate departments.
Bilingual Portuguese Call Center Representative
Handle inbound and outbound calls in English and Portuguese to assist customers with billing, account updates, and general inquiries. Maintain detailed records of interactions and escalate complex issues to the appropriate departments.
Outbound Call Center Sales Representative
The representative will place outbound calls to prospective and existing customers to promote telecom services and close sales. They are responsible for maintaining accurate customer records, meeting performance KPIs, and adhering to compliance standards.
Remote Bilingual Customer Service Representative
Key responsibilities include handling inbound and outbound customer contacts professionally, ensuring first call resolution through effective problem-solving, and accurately documenting customer claims in appropriate systems. Agents must also utilize the knowledge base to answer questions while adhering to all required scripts, policies, and procedures.
French Speaking Customer Service Representative
The representative will provide professional and efficient support to French-speaking customers across phone, email, and chat channels, acting as the first point of contact for inquiries and issues. Key duties include troubleshooting problems, updating customer information in CRM systems, and meeting performance targets.
French Speaking Customer Service Representative
The representative will provide professional and efficient support to French-speaking customers across phone, email, and chat channels, acting as the first point of contact for inquiries and issue resolution. Key duties include accurately updating customer information in CRM systems and meeting performance targets for quality and productivity.
French Speaking Customer Service Representative
The representative will provide professional and efficient support to French-speaking customers across phone, email, and chat channels, acting as the first point of contact for inquiries and issue resolution. Key duties include accurately updating customer information in CRM systems and meeting performance targets related to quality and customer satisfaction.
Entry Level Business Development Representative
The role involves identifying potential clients, prospecting qualified leads, and executing targeted outreach campaigns via calling, social media, and email to facilitate sales cycles. Responsibilities also include articulating company solutions, setting meetings for the executive team, and meticulously documenting all interactions within the CRM database.
Entry-Level High-Value Account Prospecting
The primary responsibilities involve identifying and qualifying new prospects through various channels, executing targeted outreach campaigns, and clearly communicating the value of MCI's solutions to set appointments for the executive team. This role also requires diligent CRM management and continuous market research to refine targeting strategies.
Senior Accountants
The accountant position is responsible for the accounting operations of the company, including the production of financial reports and maintenance of accounting records. Key tasks include performing accounts receivable functions, month-end closing, and bank reconciliation.
Assistant
The Assistant will perform a variety of administrative duties, including data entry, scheduling meetings, and supporting the Executive Assistant. The role requires effective communication with stakeholders and maintaining confidentiality while handling sensitive information.
Staff Accountant
The accountant position is responsible for the accounting operations of the company, including the production of financial reports and maintenance of accounting records. Key tasks include performing accounts receivable functions, entering journal entries, and conducting month-end closing and reconciliation.
BPO RFP Writer
The BPO RFP Writer will lead the development of proposals to secure high-value clients and identify new business opportunities. Responsibilities include conducting market research, managing proposal content, and engaging with senior leadership.
Entry-Level Accountant
The accountant position is accountable for the accounting operations of the company, including the production of financial reports and maintenance of accounting records. Key responsibilities include performing accounts receivable functions, entering journal entries, and conducting month-end closing and reconciliation.
Corporate Accountant
The accountant position is responsible for the accounting operations of the company, including the production of financial reports and maintenance of accounting records. Key tasks include performing accounts receivable functions, entering journal entries, and conducting month-end closing and reconciliation.
Entry-Level High-Value Account Prospecting
The primary responsibilities include identifying and qualifying new prospects through various outreach methods and scheduling meetings between qualified leads and the executive team. Additionally, the role involves managing CRM records and executing targeted outreach campaigns.