Drive proactive fraud identification and mitigation by translating complex signals into platform-level controls and policies. Collaborate cross-functionally to design automated defenses and present intelligence summaries to senior leadership.
Airbnb
151 Remote Job Openings at Airbnb
Design, build, and maintain Finance integrations and microservices while developing libraries for in-house platforms. Implement AI-assisted automations and MCP integrations to extend internal platform capabilities.
Design and implement AI-powered quality systems and agents to automate the testing lifecycle and improve developer productivity. Build end-to-end tools and services that integrate AI into CI/CD pipelines and engineering workflows.
Develop AI-native tooling and high-scale infrastructure to optimize CI/CD pipelines and enhance developer velocity. Collaborate with product teams to ensure Android codebase modularity, testability, and operational excellence.
Develop and improve frameworks for estimating the long-term causal impact of product changes on the platform. Build tooling to evaluate heterogeneous impacts and apply advanced econometric and experimental methods to business problems.
Partner with senior leaders to drive the growth of Airbnb's homes supply through rigorous financial analysis and performance tracking. Manage annual and quarterly planning, budget tracking, and provide actionable insights to steer strategic investments.
Senior Machine Learning Engineer, Relevance and Personalization
Airbnb
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Full Time
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4 days ago
Airbnb
Develop and productionize end-to-end ranking algorithms and ML pipelines to optimize search and personalization across the Airbnb platform. Collaborate with cross-functional partners to identify business opportunities and implement high-scale AI technologies.
Define and execute the lifecycle strategy to convert guest interest into bookings through personalized email and push programs. Partner with cross-functional teams to build a roadmap based on guest insights, experimentation, and AI-driven decisioning.
Lead end-to-end process improvement and operational excellence initiatives within the Fraud and Safety Operations team. Drive cross-functional programs to improve quality, efficiency, and user experience while reducing costs.
Design, build, and maintain Finance integrations and microservices while extending the in-house integration platform. Develop AI-assisted automations and MCP integrations to enhance internal platform capabilities and support cross-functional teams.
Provide end-to-end premium support for high-value reservations and luxury segments, ensuring complete resolution of complex cases. Collaborate with internal stakeholders to improve policies and maintain high hospitality standards for hosts and guests.
Staff Technical Program Manager, Community Support Engineering
Airbnb
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Full Time
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5 days ago
Airbnb
Lead and manage technical programs focused on community support engineering. Coordinate across teams to improve support infrastructure and community engagement.
Own the technical strategy for the Modeling, ML Serving, and API interface within the Host Pricing organization. Lead the development of a unified serving stack and evaluation infrastructure to accelerate the deployment of ML models.
Develop and evolve the core notification platform to deliver seamless experiences for guests and hosts globally. Collaborate with cross-functional teams to build scalable backend services and ensure system reliability through operational excellence.
Design, build, and operate the software and solutions for Airbnb's production network infrastructure, including traffic proxies and service meshes. Collaborate with open source communities and internal teams to optimize network performance and security across global regions.
Lead business operations and growth strategies for the US West region by aligning cross-functional teams and driving key initiatives. Analyze market trends and execute strategic projects to scale community growth and optimize business performance.
Own the end-to-end growth marketing strategy and execution for Airbnb's Services business, managing integrated plans across paid and owned channels. Lead a growth marketing pod to drive profitable bookings and revenue while partnering with product, finance, and supply leadership.
Define and deliver products and platforms to reduce safety incidents and interpersonal harm within the Airbnb community. Lead cross-functional teams to create product visions, manage roadmaps, and implement machine learning models to detect risk.
Design and maintain the frontend for Airbnb's Quality Platform to streamline agentic testing workflows for engineers. Collaborate across teams to translate complex AI-driven testing data into intuitive, actionable web interfaces.
Design and maintain the frontend for Airbnb's Quality Platform, translating complex AI-driven testing workflows into intuitive interfaces. Collaborate with cross-functional teams to improve developer productivity and visualize large-scale testing data.
Responsible for ensuring software product quality through the design and execution of manual and automated tests. The role involves planning QE priorities, driving automation adoption, and collaborating cross-functionally to mitigate project risks.
Develop and execute strategies to grow Airbnb's success by designing and scaling programs at the intersection of product and marketing. Lead cross-functional workstreams and provide data-driven insights to optimize business performance and user value.
Lead and grow a high-performing team responsible for the design and operation of distributed orchestration infrastructure for data workflows. Define the long-term technical vision and roadmap while partnering with cross-functional teams to integrate orchestration capabilities into the wider data ecosystem.
Build and maintain scalable data pipelines and foundations to support People Analytics and AI-driven tools. Collaborate cross-functionally to translate business problems into data products and dashboards for non-technical stakeholders.
Drive the technical direction and roadmap for Airbnb's event logging platform to capture user activity across all clients and services. Collaborate with partner teams to prototype solutions and translate them into scalable production code while mentoring other engineers.
Manage global trademark, copyright, and domain name portfolios while handling escalated notice and takedown cases for user-generated content. Provide legal guidance to internal partners on IP risks, clearance, and enforcement strategies to align with business objectives.
Design and implement AI-powered quality systems and agents to automate the testing lifecycle and improve developer productivity. Build end-to-end tools and services that integrate LLMs into CI/CD pipelines and engineering workflows.
Lead the design and development of internal reliability tools and UX to improve system monitoring and debugging across Airbnb's tech stack. Collaborate with cross-functional infrastructure teams to create a 'paved path' for triaging production bugs and outages.
Develop and maintain tools and systems to ensure service reliability, scalability, and efficient incident management. Act as an Incident Commander to lead cross-functional teams during high-severity events and mentor junior engineers.
Provide end-to-end premium support and complex case management for high-profile Airbnb community members, including the luxury segment. Collaborate with internal stakeholders to resolve issues and contribute to team process improvements and documentation.
Lead the technical strategy and multi-year roadmap for the Unified Data Store client stack to ensure high performance and scalability. Design a robust data access layer and mentor senior talent while collaborating globally to align infrastructure architecture.
Provide end-to-end premium support for Airbnb's luxury segment and community members across various communication channels. Manage complex cases to resolution while collaborating with internal stakeholders and providing insights for process improvement.
Develop and maintain the end-to-end developer experience for Airbnb's backend engineers, focusing on build systems and CI/CD tooling. The role involves shaping technical strategies to improve developer velocity, reliability, and productivity across the organization.
Develop and maintain tools and systems to ensure service reliability, scalability, and efficient incident management. Act as an Incident Commander to lead cross-functional teams during high-severity events and mentor other engineers.
Design and operate a scalable, globally distributed system-of-record storage platform for critical Airbnb data. Build high-performance data access layers and automation tools to improve developer productivity and system reliability.
Staff Machine Learning Engineer, Community Support Engineering
Airbnb
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Full Time
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13 days ago
Airbnb
Lead the development of novel ML systems and AI solutions to transform Airbnb's customer service experience. Work cross-functionally to design and build scalable, intelligent services including LLM optimization and RAG.
Lead the backend architecture and application of AI technologies for guest-host communication and connectivity platforms. Partner with senior leaders to build scalable foundations for notifications and partner integration platforms while mentoring other engineers.
Lead the data strategy for the guest app's promotional experience to improve conversion and develop a multi-product app experience. Serve as a key analytics partner to senior stakeholders, providing data-driven insights and designing complex experiments to measure feature impact.
Drive the strategic vision for global payments operations by delivering actionable insights and architecting scalable reporting platforms. Collaborate cross-functionally to optimize user journeys and improve payment processing systems through advanced quantitative measurement.
Design and deploy systems to mitigate fraud and safety risks while building self-service data tools for cross-functional teams. Define metrics, run experiments, and create data narratives to drive decisions across policy, operations, and risk.
Lead a distributed team to reimagine the GTM technology ecosystem and drive productivity for sales and operations teams. Own unified program roadmaps across multiple supply verticals while partnering cross-functionally to deliver innovative technology solutions.
Senior Machine Learning Engineer, Customer Support Engineering
Airbnb
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Full Time
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18 days ago
Airbnb
Develop and optimize Agentic AI technologies to enhance Airbnb's customer service experience through Chat and Voice AI assistants. Collaborate cross-functionally to design and ship production-grade ML systems and autonomous reasoning pipelines.
Lead the post-transaction product strategy for the full dispute lifecycle, including chargeback processing and proactive dispute prevention. Build scalable infrastructure and decisioning logic to reduce net losses while maintaining marketplace trust.
The Partner Operations Manager is responsible for driving the performance of global BPO partners and services to ensure high-quality community support. They act as the primary point of contact for partners, operationalizing new initiatives and reporting progress to leadership.
Manage complex safety cases involving sensitive issues like discrimination and personal threats via various communication channels. Provide high-level support to survivors while collaborating with stakeholders to improve safety service workflows.
Lead demand forecasting, capacity planning, and resource utilization for adapted and revenue operations teams. Transform complex workforce data into strategic insights to guide executive decision-making and optimize vendor performance.
Lead demand forecasting, capacity planning, and agent prioritization for Scaled and Revenue Operations teams. Transform workforce data into executive narratives to optimize vendor footprints and drive operational efficiency through AI and strategic staffing.
Lead and advance Airbnb's global goodwill strategy by designing and implementing an operational framework for customer support. Manage budget adherence, operational expense targets, and program performance reporting for a global network of partner sites.
Own the strategic design of risk frameworks, registries, and AI governance for Community Support while partnering with the Insider Threat program. Lead the end-to-end lifecycle of systemic root cause resolution and deliver executive-level risk narratives to senior leadership.
Lead the workforce management team to optimize staffing levels, scheduling, and real-time monitoring for the community support organization. Balance cost control with service level agreements (SLAs) to enhance the overall customer experience through data-driven insights.
Lead workforce planning and real-time monitoring to maximize efficiency and ensure optimal staffing levels for Community Support. Drive service level performance through data-driven insights while balancing cost control and customer experience.
Lead the product strategy and execution for AI Personalization within Airbnb's customer support ecosystem to emulate high-performing human agents. Own the full stack from retrieval systems to consumer-facing AI experiences across multiple surfaces.
Develop and optimize novel ML systems and Agentic AI technologies to transform Airbnb's customer service experience. Collaborate cross-functionally to build intelligent AI assistants and scalable production-grade ML services.
Execute day-to-day operations of central learning and communication platforms for millions of hosts worldwide. Optimize content management systems and workflows for in-app messaging, email, and the Resource Center.
Manage professional host accounts and acquire high-quality inventory to drive growth and retention in assigned territories. Act as a local market expert to develop scalable supply strategies and maintain strong partner relationships.
Oversee regional customer service operations by managing a team of people managers and ensuring high-quality support for the community. Drive performance through behavior-based coaching, strategic planning, and the execution of complex escalation handling.
Define the multi-year vision for Data Governance and Quality while designing scalable data architectures for real-time and AI requirements. Lead cross-functional task forces to ensure compliance with regulatory landscapes like GDPR and the AI Act.
Serve as the dedicated compensation partner for the Technology organization, supporting senior leaders in Engineering, ML, and Data Science. Design and build AI-powered compensation tools, models, and frameworks to drive strategic decision-making and market competitiveness.
Oversee a team of customer service ambassadors to ensure high-quality support and manage complex escalations for the Airbnb community. Drive team performance through behavior-based coaching, strategic planning, and operational oversight of service targets.
Lead strategic business and product initiatives through advanced data analysis, statistical modeling, and experimentation. Drive product decisions regarding pricing, calendar availability, and competitive intelligence while partnering with the head of Product for Marketplace.
Architect and implement advanced ML solutions, including recommendation engines and LLM integrations, to enhance guest and host experiences. Lead and mentor cross-functional teams of ML, Data, and Product engineers to drive AI applications in messaging and notifications.
Lead the negotiation and drafting of high-value strategic commercial agreements and partnerships. Collaborate with cross-functional stakeholders to resolve legal risks and advance global business objectives.
Principal AI/ML Researcher / Engineer In Reasoning, Planning, and Decision-making systems
Airbnb
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Full Time
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a month ago
Airbnb
Lead the research and architecture of cognitive AI systems focusing on reasoning, planning, and decision-making to enhance Airbnb's personalization and coordination. Develop and operationalize multi-agent systems and hybrid symbolic-subsymbolic frameworks to move beyond pattern recognition into autonomous agency.
Partner with engineering leadership to design and execute sourcing strategies for critical technology capabilities and infrastructure. Modernize procurement workflows by integrating AI and automation to improve decision-making and commercial discipline.
Principal AI/ML Researcher / Engineer In Bayesian, Large Foundational Systems, and Distributional Reinforcement Learning
Airbnb
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Full Time
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a month ago
Airbnb
Lead the research and development of advanced AI models integrating Bayesian frameworks with LLMs and LMMs to enhance personalization and decision-making. Architect scalable, production-level systems that balance exploration and uncertainty to optimize the guest and host experience.
Lead the Revenue Operations team to ensure proper financial processes, controls, and reporting are in place for platform operations. Partner cross-functionally to manage high-value accounts and drive AI-enabled automation within the controllership function.
Define the vision and strategy for the Defense Platform to power safety, integrity, and equity across Airbnb. Lead cross-functional teams to build scalable AI/ML-powered solutions that mitigate risks and prevent bad actors.
Lead the planning and execution of large cross-functional initiatives to build new payments capabilities and deliver strategic business priorities. Partner with engineering, ops, and product teams to manage risks and maintain transparent communication with senior leadership.
Lead a team of BPI analysts to optimize Community Support through continuous improvement and proactive process engineering. Focus on designing reliable, measurable, and AI-ready systems that reduce burden for both agents and customers.
Lead workforce planning and real-time monitoring to maximize efficiency and ensure optimal staffing levels for global community support. Drive service level performance through data-driven insights while balancing cost control and customer experience.
Lead advanced analytics and statistical modeling to drive growth for Airbnb's hosting services and supply programs. The role involves defining key metrics, conducting A/B tests, and developing AI-assisted tools to automate reporting and insights delivery.
Lead advanced analytics and statistical modeling to drive growth for hosting services, including the Co-Host Network and Superhost Ambassadors program. The role involves defining key metrics, conducting A/B tests, and developing AI-assisted tools to automate reporting and insights delivery.
Lead the design and implementation of custom business solutions and Agentic AI workflows to enhance internal productivity. Manage stakeholder relationships, drive automation initiatives, and mentor junior team members to ensure operational excellence.
Senior Machine Learning Engineer, Community Support Engineering
Airbnb
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Full Time
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a month ago
Airbnb
Develop and optimize novel ML systems and Generative AI technologies to transform Airbnb's customer service experience. Work cross-functionally to design scalable AI solutions and share latest ML technologies across global regions.
Lead the strategic direction of Payments insights by streamlining data-driven decision making across platform, product, and operations. You will design experiments, analyze payment performance, and collaborate with cross-functional teams to optimize the end-to-end payments journey.
Manage complex safety cases involving sensitive issues like discrimination and personal threats to support survivors and restore their status quo. Interact with community members via live chat, phone, and social platforms while collaborating with stakeholders to improve safety services.
Lead the product strategy and roadmap for Airbnb in the EMEA region by translating user insights into innovative features. Collaborate with global and local cross-functional teams to drive product releases and manage the full product lifecycle from concept to launch.
Lead the successful launch of internal software for global CS agents by coordinating between engineering, product, and operations. Manage release health metrics, facilitate go/no-go decisions, and conduct post-launch retrospectives to drive continuous improvement.
Gestionnaire principal·e des mises en production, plateforme du service à la clientèle
Airbnb
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Full Time
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a month ago
Airbnb
Act as the primary liaison between platform management, engineering, and operations to ensure the successful launch of internal customer support software. This includes managing documentation, defining go/no-go criteria, and monitoring post-launch adoption and performance.
Lead advanced analytics to support the acquisition of new hosts and drive business growth. This involves conducting in-depth data analysis, defining key metrics, and collaborating with cross-functional teams to inform strategic decisions.
Principal Machine Learning Engineer- LLM Fine-tuning and Optimization
Airbnb
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Full Time
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a month ago
Airbnb
Responsible for fine-tuning and optimizing state-of-the-art LLMs for diverse use cases and high-performance deployment on Airbnb's ML infrastructure. You will design AI products like AI Assistants and autonomous agents while creating a multi-year technical roadmap.
Develop and productionize ML-based recommendation systems and intent models to personalize guest travel insurance offerings. Collaborate with cross-functional teams to design high-velocity experiments and optimize the user journey through intelligent content ranking.
(Contract) Senior Data Scientist, Platform Inference - MarTech DS Measurement
Airbnb
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Full Time
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a month ago
Airbnb
Design and maintain Marketing Mix Models and geo-based causal inference experiments to quantify the incremental impact of marketing investments. Translate complex measurement findings into actionable budget recommendations for senior Marketing and Finance stakeholders.
Manage professional host accounts and drive supply growth and quality within the Italian market. Develop localized supply management strategies and nurture strategic relationships to increase Airbnb's market presence.
Lead the development and execution of global regulatory compliance programs to support supply growth and risk reduction. Coordinate with cross-functional teams including Engineering, Data Science, and Legal to align roadmaps and drive operational efficiency.
Own the full relationship with Tier 1 connectivity partners to drive growth and align partner behavior with Airbnb's strategic objectives. Act as the bridge between partners, product teams, and internal stakeholders to optimize API integrations and marketplace dynamics.
Manage budget, planning, and analytics for the Marketing organization to evolve growth strategies for Host and Guest communities. Partner cross-functionally to optimize investments, establish KPI frameworks, and provide strategic financial insights to senior executives.
Lead the analysis of supply and demand for Airbnb's new Services business to drive key financial and customer metrics. This involves conducting advanced data analysis, defining new metrics, and collaborating with cross-functional teams to inform strategic decisions.
Oversee safety support teams to ensure high-quality customer service and manage complex, high-risk escalations. Drive team performance through behavior-based coaching, strategic headcount planning, and the implementation of operational targets.
Lead and coach a team of safety support ambassadors to provide premium customer service and handle complex, high-risk cases. Manage operational performance, resource allocation, and talent development to ensure high service standards and community safety.
The Senior Release Manager ensures the successful global launch of internal software for Community Support agents by coordinating between engineering, product, and operations. They are responsible for maintaining release trackers, facilitating go/no-go decisions, and conducting post-launch retrospectives to drive continuous improvement.
Responsible for weekly foreign exchange netting and settlement across multiple banks and currencies. Manages corporate liquidity, interest rate tracking, letter of credit issuances, and AI-driven process improvements.
Lead the analytics strategy for Airbnb's guest lifecycle marketing, focusing on driving incremental bookings through experimentation and insights. Develop measurement frameworks and scalable reporting to optimize multi-channel communications across the guest journey.
Lead a team of market managers to execute end-to-end strategies for supply acquisition and host quality in the Southeast & Gulf territory. Accountable for business performance, revenue goals, and optimizing supply to meet customer demand.
Engineering Manager, Marketing Technology - Segmentation Platform & Insights Platform
Airbnb
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Full Time
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2 months ago
Airbnb
Lead the Segmentation and Insights Platform teams to build AI-native infrastructure for personalized marketing and observability. Oversee the technical direction, roadmap execution, and the deployment of production-grade autonomous agent pipelines.
Lead the Storage SRE team in managing the reliability, security, and performance of Airbnb's global database fleet. Own the technical roadmap and drive the adoption of new distributed database technologies while maintaining operational excellence.
Lead a team of analysts to measure and optimize global Fraud & Safety operations through KPI frameworks and experimentation. Partner cross-functionally with Product, Policy, and Engineering to improve human enforcement efficiency and platform safety.
Perform quantitative analysis and economic impact modeling on high-visibility topics like regulation, housing, and tourism. Translate complex data insights into accessible resources and dashboards for cross-functional partners and external stakeholders.
Lead a team of market experts to grow and optimize Airbnb Luxe's supply across North America, Latin America, and the Caribbean. Set regional growth strategies and maintain high quality standards for extraordinary homes while managing high-value host relationships.
Lead the field market expert team to develop and expand the Airbnb Luxe portfolio across North America, Latin America, and the Caribbean. Define regional growth strategies, manage high-end host relationships, and ensure strict quality standards are maintained.
Lead a team of market experts to grow Airbnb Luxe's supply across North America, Latin America, and the Caribbean. Set regional strategies for acquisition and quality while managing high-value host relationships and portfolio performance.
Lead the growth marketing strategy across Asia, managing teams and identifying opportunities in markets like Japan, Korea, India, and Southeast Asia. Drive regional capabilities through AI-first marketing approaches and collaborate with global teams to scale localized initiatives.
The Senior Market Manager is responsible for acquiring unique supply in the services market and building a strong market presence in their assigned territory. This includes developing acquisition strategies, managing top-tier accounts, and collaborating with internal teams to drive long-term market success.
Lead the development of major subsystems to enable localized and scalable guest and host experiences across Europe and EMEA. Set the technical vision and collaborate with cross-functional teams to align high-level product goals with technical execution.
Lead strategic business growth and demand strategy for Airbnb's Experiences business in priority markets and globally. Collaborate with cross-functional teams to translate data-driven insights into operational plans that scale the business.
Define and drive the long-term technical strategy and architecture for Airbnb's global payments ecosystem. Lead multi-team initiatives to build scalable solutions while mentoring engineers and aligning technical efforts with business outcomes.
Responsible for fine-tuning and optimizing state-of-the-art LLMs for diverse use cases and high-performance deployment. You will design AI products like AI Assistants and autonomous agents while driving key architectural decisions for Airbnb's ML platform.
Manage complex safety cases involving sensitive issues such as discrimination, violence, and exploitation via various communication channels. Provide high-level support to survivors while collaborating with internal teams to improve safety standards and operational workflows.
Manage complex safety cases involving sensitive issues like discrimination and personal threats to support survivors and restore their status quo. Interact with community members via live chat, phone, and social platforms while collaborating with stakeholders to improve safety services.
Lead end-to-end sourcing and supplier relationship management for professional services, including consulting and business operations. Develop category plans to drive cost optimization, innovation, and operational efficiency using an AI-first mindset.
The Safety Specialist is responsible for investigating complex safety incidents, including personal threats and trauma-related cases, while maintaining confidentiality and documenting findings. They also collaborate with internal teams to develop safety policies and educate the community to ensure a secure environment.
You will lead the implementation of test automation strategies using AI to ensure high-quality software across the testing pyramid. You will collaborate with cross-functional teams to maintain automation frameworks and integrate testing into CI/CD pipelines.
The Senior Regulatory Operations Manager will lead the development and execution of scaled compliance programs across various jurisdictions while managing cross-functional stakeholders. They will analyze strategic opportunities for risk reduction and drive operational efficiency across Policy, Legal, and Engineering teams.
The analyst will own short-term and long-term demand forecasting across global operations using statistical and machine learning models. They will also partner with cross-functional teams to design data pipelines and provide actionable insights to leadership for workforce decision-making.
Senior Manager Global Capacity and Operational Planning (Community Support)
Airbnb
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Full Time
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2 months ago
Airbnb
The Senior Manager will lead demand forecasting and long-term planning strategy across multi-channel contact center operations to ensure optimal resource allocation. They will also design statistical models, manage data pipelines, and provide actionable insights to senior leadership to drive scalable workforce decisions.
You will define and execute the long-term vision for the Trust Platform, driving architectural direction for fraud and safety systems. You will also partner with cross-functional teams to deliver measurable business impact while mentoring engineers and championing an AI-first engineering approach.
You will lead innovation in data science to identify guest preferences and optimize the online discovery funnel across Airbnb's business verticals. The role involves partnering with product and engineering teams to build AI-driven data products and frameworks that enhance personalized user experiences.
You will lead the development and maintenance of automated test coverage for the payments platform while collaborating with cross-functional teams to ensure high-quality releases. Additionally, you will integrate testing processes into CI/CD pipelines and perform complex troubleshooting to maintain system reliability.
Define and drive the long-term performance strategy for Airbnb's infrastructure, including product performance and efficiency. Lead the architecture of profiling and instrumentation tools while mentoring engineering teams to ensure scalable and efficient system operations.
Design and build self-service analytics tools to enable country teams to monitor performance and act on local insights. Partner with regional leads to translate business questions into analytical frameworks and drive growth through data-driven decision-making.
You will develop causal inference models and data-driven frameworks to optimize marketplace performance, pricing strategies, and search ranking. You will partner with product and engineering teams to design experiments, measure impact, and guide strategic roadmaps.
You will develop models, measurement frameworks, and data products to optimize the Airbnb marketplace and improve guest and host experiences. This involves collaborating with cross-functional teams to drive innovation and using causal inference to measure the impact of new product features.
You will lead technical initiatives and develop market-specific features for the global iOS platform while mentoring other engineers. You will also collaborate with cross-functional teams to translate product requirements into scalable technical solutions.
Senior Staff Machine Learning Engineer, Growth Platform Engineering
Airbnb
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Full Time
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3 months ago
Airbnb
You will lead the design and development of AI-powered agentic systems to drive sustainable growth and personalize customer experiences at scale. This involves collaborating with cross-functional teams to productionize machine learning models and mentor engineers in building resilient, high-performing AI infrastructure.
You will lead the strategic development and execution of scalable regulatory programs across multiple jurisdictions while partnering with technical teams to design automated compliance solutions. Additionally, you will serve as the primary operational architect, influencing cross-functional roadmaps and managing regulatory risks to ensure global compliance.
Senior Manager, Advanced Analytics, Fraud & Safety Operations
Airbnb
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Full Time
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3 months ago
Airbnb
You will lead a team of advanced analysts to build and scale data systems for fraud detection, safety measurement, and risk management. The role involves driving the enterprise-wide safety data strategy and empowering cross-functional stakeholders to make data-driven decisions.
You will lead and develop a team of engineers to define and execute the multi-year technical roadmap for UI tooling and AI-powered workflows. You will also partner cross-functionally with Design, Product, and AI teams to drive adoption and improve the developer and designer experience at scale.
A Senior Software Engineer in Global Markets is expected to build scalable product capabilities and improve pricing, promotions, and discounts to enhance conversion and customer value. They will partner with various teams to clarify goals and translate them into a technical plan while ensuring high-quality code delivery.
Lead the technical strategy and execution of solutions for international market initiatives. Collaborate with cross-functional teams to deliver high-quality products that enhance guest experiences.
Engineering Manager, Community Support Engineering (Routing and Data)
Airbnb
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Full Time
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3 months ago
Airbnb
The Engineering Manager will lead the China Routing and Data team, focusing on defining and driving long-term technical strategy and architecture for CS foundation systems. Responsibilities include leading technical initiatives, collaborating with cross-functional partners to deliver high-quality products, and nurturing a culture of technical quality and engineering excellence.
Staff Backend Engineer, Reservations and Additional Products
Airbnb
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Full Time
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3 months ago
Airbnb
The role involves exploring, shaping, and developing new product experiences alongside cross-functional partners, leading investments in new technical capabilities to unlock product innovation. Engineers will translate prototypes into high-quality, scalable production code while defining and improving coding standards and best practices.
The manager will define and execute new strategies for detecting, containing, and mitigating security threats, owning incident response outcomes from identification through recovery. They will shape team operations by evolving operating models, guiding execution during incidents, and scaling capabilities through automation and engineering.
The role involves envisioning, championing, and supporting the development of novel Machine Learning systems, product integrations, and performance optimizations to solve real-world problems. You will also work cross-functionally with product, design, and other engineering teams to build efficient AI solutions for Customer Service products.
The role involves architecting improvements to the existing Bazel installation and remote build/cache infrastructure to enhance correctness, reproducibility, and speed, while setting the technical roadmap for build system reliability and performance. Responsibilities also include accelerating inner-loop development velocity and serving as the technical authority on build systems across Airbnb.
This role involves leading and developing a high-performing, geographically distributed team focused on delivering data-driven insights and building tools to manage marketplace dynamics. The manager will serve as a key analytics partner to senior stakeholders, guiding strategic decisions through advanced data analysis and experimentation.
Senior Machine Learning Engineer, Community Support Engineering
Airbnb
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Full Time
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4 months ago
Airbnb
The engineer will envision, champion, and support the development of novel Machine Learning systems, product integrations, and performance optimizations to solve real-world problems. They will also work cross-functionally to design and build efficient AI solutions for Airbnb Customer Service products.
Lead the implementation of a test automation strategy leveraging AI and tooling across the entire testing pyramid to verify feature functionality for customer use cases. This includes building, maintaining, and effectively utilizing automated tests while collaborating with engineering teams to ensure robust test coverage for features and releases.
The Specialist will provide end-to-end support to key community members, including the Luxury segment, taking ownership of complex cases to ensure complete resolution while fostering strong user relationships. Responsibilities include interacting via livechat, social platforms, and phone, and escalating issues accurately when necessary.
The role involves owning the end-to-end system design vision for the Compliance organization, setting architectural direction for nearly 30 engineers across multiple teams, and driving foundational architectural shifts like moving to a customer-centric model. Key duties include leading the technical strategy for expanding KYC capabilities and architecting systems to adapt to evolving digital identity landscapes and regulatory mandates.
Lead a team of machine learning engineers to research, design, and optimize AI models and services. Build relationships and drive alignment with stakeholders to enhance the Community Support experience.
The Senior Staff Engineer will lead and mentor a team to scale the AI-enabled operations model and deliver AIOps solutions, setting the technical bar and owning the AIOps vision, strategy, and roadmap. Responsibilities include driving execution, partnering with engineering teams to improve service efficiency, and leading 1–3 year operations architecture planning.
As a Senior Automation Engineer, you will build and maintain automation coverage for features and releases, collaborating closely with engineering teams. You will also lead the implementation of a test automation strategy and contribute to improving existing automation frameworks.
Senior Staff Machine Learning Engineer, Community Support Engineering
Airbnb
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Full Time
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5 months ago
Airbnb
The role involves exploring, experimenting, building, and continuously improving Machine Learning models and pipelines using large-scale data for product and operational use cases. Responsibilities also include hands-on development, productionizing, and operating these models and pipelines at scale, collaborating with cross-functional partners to drive engineering decisions.
Collaborate with engineers across platforms to build cohesive solutions and work with cross-functional teams to define and deliver impactful outcomes. Propose and implement architectural patterns for web applications and backend services while driving alignment and managing technical projects.
The Staff Software Engineer will drive technology and implementation strategies to enhance tools for Airbnb hosts. This includes collaborating with product and ML engineers to solve customer problems and improve APIs and architecture.
As a Staff Software Engineer, you will lead a team to improve the customer and agent experience at Airbnb. You will collaborate with cross-functional partners and drive the execution of projects across the full software development lifecycle.
You will own critical data at Airbnb, including Users, Listings, and Marketplaces, and help improve Data Engineering practices. Your role will involve building scalable data architectures and collaborating with various teams to integrate data into products.
Lead the development of the Automation Platform and collaborate with AI & ML engineering teams to enhance customer service. Drive technical vision and strategy for backend optimization and participate in the full development cycle.
Staff Machine Learning Engineer, Listings and Host Tools Data and AI
Airbnb
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Full Time
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7 months ago
Airbnb
The role involves working with large-scale structured and unstructured data to build and improve machine learning models for Airbnb's products. Collaboration with cross-functional teams is essential to identify business opportunities and drive engineering decisions.
The Senior Associate, Escalations manages complex cases and provides high-level service to customers. This role involves direct interaction with customers and internal stakeholders to resolve issues effectively.
Model and analyze regulatory impact while supporting the development of statistical models and machine learning algorithms. Assist in data collection and preparation for economic analysis, and generate visualizations to convey research findings.
