The accountant will manage global compensation accounting, including payroll, equity, and benefits, while performing month-end close activities and account reconciliations. They will collaborate across finance, legal, and talent teams to ensure accurate financial reporting and SOX compliance.
You will partner with product and engineering teams to develop data-driven frameworks, build causal inference models, and design experiments to optimize marketplace performance. Your work will involve setting technical direction for ranking, pricing, and growth initiatives to drive business impact and improve user experiences.
The Disaster Response Coordinator monitors global threats and coordinates company-wide responses to incidents to mitigate harm. They also collaborate cross-functionally to provide situation reports and improve operational processes.
The Disaster Response Coordinator will monitor global threats and coordinate swift, effective company-wide responses to incidents. They will also collaborate cross-functionally to provide situation reports and improve operational processes.
You will design, build, and productionize end-to-end machine learning pipelines to protect the platform from fraud and security threats. You will collaborate with cross-functional teams to identify opportunities and implement scalable ML solutions that enhance user trust and safety.
Manage the end-to-end supplier onboarding process and optimize supplier programs through innovative tools and automation. Collaborate with cross-functional teams to ensure compliance, mitigate risk, and enhance the overall supplier experience.
Lead the strategy, design, and ongoing optimization of host incentives, recognition, benefits, and education programs, including the Superhost program and initiatives for new business lines. Coordinate global cross-functional execution, use data and host feedback to measure impact, communicate results to leadership, and mentor junior team members.
You will design, build, and operate a horizontally scalable NewSQL database while diagnosing and fixing complex latency and availability issues. You will also collaborate with open-source vendors to perform root cause analysis and contribute fixes upstream.
You will define the multi-year strategy for Airbnb's operations platform and design AI-forward workflows to improve internal tooling. This involves aligning vision across engineering and operations teams while managing case and workforce management infrastructure.
You will design, implement, and maintain high-scale distributed systems that serve as critical building blocks for Airbnb's platform. This role involves collaborating with product and infrastructure teams to evolve services while ensuring production excellence and system observability.
The HR Generalist will partner with business teams to deliver core HR services, including talent program management, employee relations, and organizational strategy. They will act as a key point of contact for managers and employees to resolve people matters and ensure high-quality HR service delivery.
Lead the technical direction and roadmap for major areas of Airbnb’s event logging platform, developing scalable products and tools that help engineering teams produce and consume event data. Partner with teams across the company to identify needs, deliver production-quality solutions, influence technical priorities, and mentor engineers.
Analyze frontline performance by specialist, queue, vendor, and site; identify and quantify root causes behind changes in SLA, AHT, accuracy, and utilization. Provide actionable recommendations to operations leaders, define specialist metrics and dashboard requirements, and communicate findings during business reviews and escalations.
You will lead a team of developers to deliver cross-functional projects and influence the long-term roadmap for data ingestion and storage infrastructure. Additionally, you will mentor team members and maintain high operational standards by proactively identifying and resolving system issues.
You will lead the engineering delivery for intelligent agent matching and personalized support experiences while evolving core routing infrastructure. You will also collaborate cross-functionally to ensure high availability, scalability, and performance across global support operations.
You will serve as the technical leader for the Foundational Data team, owning the long-term data architecture and strategy for Airbnb's critical data assets. This includes building datasets for cloud cost, infrastructure intelligence, and AI performance while coaching a distributed team of engineers.
Manage and drive a full-cycle recruitment process for sales, business development, and corporate functions. Partner with business leaders to build hiring strategies and deliver exceptional candidate experiences.
The Programs and Business Operations Lead will develop and execute strategies to grow Airbnb's success by partnering with product and marketing teams. This role involves defining program levers, designing experiments, and building tools to drive business impact and user value.
Design and build the next generation big data compute platform to support ETL, analytics, and machine learning. Operate, manage, and improve the reliability, performance, and cost efficiency of the data infrastructure.
The Senior Staff Engineer will drive the long-term reliability strategy and oversee the performance of Airbnb's infrastructure and products. They will also design company-wide SRE standards, mentor engineering teams, and implement scalable incident management processes.
You will design and deliver IT self-service capabilities, focusing on AI-enabled and conversational solutions to improve employee support. This involves translating business needs into technical requirements and collaborating with cross-functional teams to drive product delivery and optimization.
Partner with the Data Science team to develop software prototypes that demonstrate the feasibility and potential of new data models. Build custom user interfaces and APIs to help leadership make strategic business decisions based on technical explorations.
You will partner with senior leaders to manage lead generation performance, optimize sales operations, and allocate marketing investments to grow host supply. The role involves synthesizing complex data into actionable recommendations to influence high-impact business decisions.
You will own the end-to-end developer workflows and define the strategy for developer productivity at Airbnb. This involves collaborating with cross-functional teams to build roadmaps, establish success metrics, and influence technical infrastructure decisions.
The NextStay Fellow will act as a Technical Program Manager to lead the execution of engineering projects and manage cross-functional team alignment. They will be responsible for defining project scope, monitoring progress through metrics, and mitigating technical risks under the guidance of senior TPMs.
The Senior Sales Operations Lead will define and execute the global acquisition strategy for the Hotels business, managing the end-to-end funnel from lead generation to contract signing. This role involves partnering with cross-functional teams to optimize conversion, set sales quotas, and manage incentive compensation programs.
The analyst will design and lead end-to-end measurement plans for marketing pilots, including multi-arm experimentation and causal inference. They will collaborate with cross-functional teams to deliver actionable insights that inform scaling decisions and marketing strategy.
The role involves conducting strategic deep dives into customer experience drivers and designing experiments to measure the impact of quality initiatives. You will also build causal inference frameworks and leverage AI-assisted analytics to extract structured insights from unstructured data.
You will define and execute the long-term vision for the Trust Platform, driving architectural direction for fraud and safety systems. Additionally, you will partner with cross-functional teams to deliver platform capabilities while mentoring engineers and championing an AI-first engineering approach.
You will define the integration strategy and technical roadmap for Airbnb's global HR technology ecosystem, acting as the technical authority for Workday integrations. You will also design and build agentic integrations and AI-enabled tools to automate HR processes and improve employee experience.
You will design, build, and operate critical infrastructure for service-to-service communication, including service discovery, load balancing, and routing. Additionally, you will define roadmaps for mesh capabilities and mentor engineering teams to ensure operational excellence and system reliability.
You will develop and maintain the product vision, strategy, and roadmap for differentiated service while representing the voice of the user. You will also collaborate with cross-functional teams to ship features and ensure a consistent product voice throughout the product life cycle.
The Senior Systems Engineer will manage and optimize Oracle EPM Planning systems while integrating AI automation and agentic workflows into finance processes. They will collaborate with FP&A teams to streamline budgeting, forecasting, and data integration pipelines.
You will own the end-to-end guest lifecycle and content strategy for Experiences, defining success metrics and driving demand through CRM, email, and editorial channels. You will collaborate with cross-functional partners to execute strategies and influence product roadmaps to ensure lifecycle capabilities align with business goals.
The Senior Platform Product Manager will lead high-profile projects and define the product strategy and roadmap for Airbnb’s support experience platforms. They will collaborate across cross-functional teams to deliver scalable platform capabilities and ensure measurable progress against company objectives.
You will lead the backend architecture and application of AI technologies to enhance guest-host communication and connectivity platforms. This involves collaborating with cross-functional teams to build scalable foundations and mentoring other engineers to ensure high-quality delivery.
You will build AI-driven quality systems and testing infrastructure to support Airbnb's native mobile platforms. This involves developing automated testing frameworks and optimizing CI/CD pipelines to ensure high-quality software delivery.
The role involves supporting strategic business and product initiatives through detailed data analysis, experimentation, and statistical modeling. You will collaborate with cross-functional teams to design metrics, monitor performance, and provide actionable insights to drive product decisions.
Lead the development and operationalization of host and guest quality policies, including Ground Rules and standards. Collaborate with cross-functional teams to design enforcement systems and ensure policy frameworks support business objectives at scale.
The Market Associate is responsible for the retention, growth, and optimization of host entrepreneurs within an assigned territory. This includes conducting one-on-one onboarding, providing strategic pricing recommendations, and ensuring hosts maintain high hospitality standards.
You will build and improve novel machine learning systems to protect the platform from fraud and ensure community safety. You will collaborate with cross-functional teams to deliver scalable AI/ML solutions and mentor engineers to foster a strong technical culture.
Lead the development and execution of the global guest payments platform strategy, including payment methods, refunds, and financing solutions. Manage the end-to-end product development lifecycle while collaborating with cross-functional teams to ensure operational excellence and platform resilience.
You will be responsible for fine-tuning state-of-the-art LLMs and optimizing them for high-performance deployment on Airbnb's ML infrastructure. You will also collaborate with cross-functional teams to design and develop AI products such as AI assistants and autonomous agents.
The Partner Operations Manager is responsible for the holistic performance of partners and services, ensuring high-quality support for the Airbnb community. They act as a single point of contact for delivery functions and drive continuous improvement through data-driven insights and strategic initiatives.
The Partner Operations Manager is responsible for the holistic performance of partners and services, ensuring high-quality support for the Airbnb community. They act as a single point of contact to drive strategic initiatives, manage stakeholder relationships, and report performance metrics to leadership.
The Partner Operations Manager is responsible for the holistic performance of partners and services, ensuring high-quality support for the Airbnb community. They act as a single point of contact to drive continuous improvement, operationalize new initiatives, and report performance metrics to leadership.
The Partner Operations Manager is responsible for the holistic performance of partners and services, ensuring high-quality support for the Airbnb community. They act as a single point of contact for delivery functions and drive continuous improvement through data-driven insights and strategic initiatives.
You will own strategic partnerships and business development across the Central and Eastern Europe territory, identifying high-impact opportunities and managing them from strategy through execution. You will collaborate across internal teams including Product, Marketing, and Finance to drive measurable growth and coordinate partnership activities.
The Senior Quality Lead will own and execute the quality strategy for AirCover, ensuring rigorous measurement and defensibility of claim reviews. They will oversee global QA execution, lead root cause analysis, and drive technology enablement through AI and automated reporting.
The Quality Manager will lead the AirCover quality program, establishing operational frameworks and executing quality strategies to ensure accuracy and defensibility of decisions. They will oversee global quality assessments, conduct root cause analysis, and drive the adoption of automated QA and AI tools to improve performance.
The Senior Manager will lead the quality strategy for high-stakes Community Support functions, including Safety and Premium Support. They are responsible for driving AutoQA adoption, managing global partner performance, and implementing data-driven quality frameworks to ensure operational excellence.
Lead the design and development of large-scale, distributed data systems to support machine learning models and product features. Collaborate across engineering teams to build reliable data pipelines and mentor team members to drive impactful outcomes.
The Senior Business Operations Lead will define and own the demand-side merchandising strategy, including placement, sequencing, and ranking logic. They will partner with Product, Engineering, and Supply teams to drive discoverability improvements and build robust reporting layers to measure performance.
The Public Policy Manager will develop and execute integrated government relations, communications, and stakeholder engagement plans to achieve policy objectives. They will also represent Airbnb in meetings with government officials and manage consultants to support regional campaign strategies.
The Lead, Advanced Analytics will conduct in-depth data analysis and experimentation to drive host acquisition and business growth. They will collaborate with cross-functional teams to define metrics, build performance dashboards, and provide actionable strategic insights.
The Sales Operations Lead will drive business growth and optimize revenue generation by partnering with cross-functional teams on strategy, planning, and operational execution. This role involves developing forecasting methodologies, managing sales metrics, and providing analytical insights to support global supply activities.
The Specialist provides end-to-end support for the Airbnb community, managing complex cases across various channels including live chat, social platforms, and phone. They are responsible for fostering strong user relationships, resolving issues efficiently, and collaborating cross-functionally to improve service quality.
The Complex Claims Manager will identify, investigate, and manage risk and mitigation strategies for complex and large loss claims while driving accountability with partners. They will also mentor team members and collaborate with cross-functional departments to ensure best-in-class service and compliance.
The Complex Claims Manager will identify, investigate, and manage risk strategies to resolve significant and complex loss claims. They will collaborate with internal and external stakeholders, including legal and insurance partners, to ensure compliance and effective resolution of claims.
The Complex Claims Manager will identify, investigate, and manage risk and mitigation strategies for complex and large loss claims. They will also collaborate with cross-functional teams and external partners to drive accountability and deliver improvements in claim handling.
Manage complex safety cases end-to-end, including discrimination, personal safety threats, and crisis situations across multiple communication channels. Collaborate with internal teams to improve safety services while maintaining high-quality support and professional standards.
You will own the platform strategy for the AI Assistant, directing the reasoning, retrieval, and response capabilities to improve support outcomes. This involves hands-on technical work, defining success metrics, and driving alignment across engineering, data science, and policy teams.
The Program Manager is responsible for implementing large-scale, cross-functional programs that drive strategic goals within the Community Support organization. They act as a bridge between various business functions to ensure the end-to-end scoping, planning, execution, and launch of key initiatives.
Manage and grow strategic API connectivity partnerships with supply enterprises and software providers in Southeast Asia and India. Drive commercial value through data-driven strategies, partner onboarding, and regular business reviews to meet performance KPIs.
The Senior Market Manager will drive Homes business growth in Vietnam by developing acquisition strategies and managing strategic partner relationships. They will also analyze market data to optimize supply and represent Airbnb in local events and host interactions.
You will lead architectural decisions and implementation for global payments compliance systems to ensure regulatory adherence. You will also collaborate with cross-functional teams to build scalable, auditable, and service-oriented compliance solutions.
The Manager oversees a team of ambassadors to ensure high-quality customer support and manages complex, sensitive escalations. They are responsible for driving team performance, fostering professional development, and collaborating with cross-functional partners to optimize service operations.
The Senior Market Manager is responsible for the retention, growth, and optimization of host entrepreneurs within their assigned territory. They will manage strategic partnerships, acquire high-quality inventory, and leverage data to drive market success and meet sales targets.
The Market Manager is responsible for the growth, retention, and optimization of host accounts within the Caribbean and Central America. They will drive supply acquisition strategies, manage partner relationships, and utilize data-driven insights to meet quarterly and annual sales goals.
You will design, build, and productionize end-to-end machine learning pipelines and AI agents to automate trust decisions and protect the platform from fraud. You will also collaborate with cross-functional teams to prototype solutions for ambiguous problems and measure their impact on business metrics.
You will design and evolve core services and data models for account state, eligibility, and entitlements while leading technical direction across the team. You will also collaborate with cross-functional partners to ensure scalable, reliable, and extensible platform foundations.
You will lead quantitative measurement efforts and develop causal inference frameworks to drive payment strategies and fraud mitigation. Additionally, you will build and evaluate machine learning models to optimize guest, host, and business outcomes across the platform.
You will architect and maintain end-to-end traffic classification machine learning systems to distinguish legitimate automation from abusive actors. This involves managing the full model lifecycle, optimizing for low-latency edge deployment, and establishing rigorous evaluation frameworks.
The Lead will drive data-driven roadmaps and provide actionable insights to support product and business leaders within the Community Support organization. They will build scalable data tools, perform complex data modeling, and influence experimentation strategies to optimize guest and host experiences.
You will lead complex, cross-functional localization programs and drive the technical strategy for global content delivery. This involves designing scalable solutions using AI and machine translation while partnering with engineering and product teams to optimize localization operations.
Own the product vision, strategy, and roadmap for regional payments in Latin America, focusing on regulatory compliance, growth, and platform performance. Drive the full product lifecycle, including checkout optimization and the integration of local payment methods to improve conversion rates.
You will own the product vision, strategy, and roadmap for regional payments in Latin America, focusing on checkout optimization and local payment method expansion. You will also lead cross-functional efforts to navigate complex regulatory requirements and drive growth through data-driven experimentation.
You will own the end-to-end management and performance of a portfolio of third-party operational vendors to ensure best-in-class service delivery. This includes leading performance forums, managing financial governance, and resolving complex operational issues through data-driven decision-making.
Lead the design strategy and vision for international initiatives while ensuring global products feel locally relevant. Partner with cross-functional teams including product managers, engineers, and researchers to deliver high-quality, user-centric experiences.
The Regional Operations Manager oversees internal customer service teams, ensuring high-quality support and managing complex, high-risk escalations. They are responsible for driving team performance, fostering professional development, and executing strategic operational initiatives.
The Regional Operations Manager will lead and motivate a team of support ambassadors to ensure high-quality user assistance and operational excellence. They are responsible for managing complex escalations, driving performance metrics, and fostering a diverse and inclusive team culture.
You will lead the product strategy and execution for AI Personalization across the customer support ecosystem, building systems that enable AI to emulate human empathy and judgment. This involves owning the full-stack roadmap, collaborating with ML engineers on retrieval architectures, and driving experiment design to optimize AI performance.
Provide end-to-end support for complex and high-value reservations while managing sensitive cases across various communication channels. Act as a subject matter expert to resolve issues, negotiate between hosts and guests, and drive continuous improvement within the team.
The Senior Specialist provides end-to-end support for key community members, managing complex and high-stakes reservation issues. They act as a primary point of contact, negotiating resolutions and collaborating across departments to ensure high-quality service standards.
The Senior Specialist provides end-to-end support for complex and high-value reservations while acting as a subject matter expert for Airbnb policies. They are responsible for managing sensitive cases, mediating between hosts and guests, and driving continuous improvement within the team.
You will own the product vision, strategy, and roadmap for discount and promotional pricing tools to help hosts maximize earnings. You will also partner with cross-functional teams to execute campaigns at scale and drive marketplace impact.
Lead a team of engineers to build and operate Airbnb's media infrastructure, including uploads, AI/ML transformations, and distribution. Set technical strategy and architecture while coaching managers and senior technical leads to ensure platform reliability and scalability.
You will lead the multi-year roadmap and architecture for the Unified Data Store client stack to ensure high-performance data access. Additionally, you will drive engineering excellence by establishing best practices for fault-tolerant distributed systems and mentoring senior technical talent.
Provide premium support to Airbnb hosts and guests to ensure high-quality experiences. Facilitate authentic connections and resolve issues to maintain community standards.
Provide end-to-end support to key community members by managing complex cases across multiple communication channels. Foster strong user relationships while ensuring high-quality resolutions and collaborating cross-functionally to improve team processes.
The supervisor will lead a team of 10-15 customer service ambassadors, providing coaching, performance management, and operational support. They are responsible for managing complex escalations, ensuring high-quality service standards, and fostering a diverse and engaged team environment.
The Supervisor manages a team of 10-15 ambassadors to ensure high-quality customer support and handles complex, urgent escalations. They are responsible for coaching, performance management, and fostering an engaged team environment while driving operational excellence.
Provide end-to-end premium support to Airbnb community members, including the luxury segment, across multiple communication channels. Manage complex cases, ensure high-quality resolutions, and maintain strong relationships with users while collaborating cross-functionally.
Define and execute the product vision and roadmap for the Payment Accounts area, focusing on digital wallets and identity services. Lead cross-functional initiatives to scale platform capabilities and reduce account friction and risk across global markets.
Act as a senior thought partner for the Guest App team, driving product decisions through detailed data analysis, experimentation, and statistical modeling. Design and build metrics and reporting tools to optimize promotional merchandising and overall guest experiences.
Lead and mentor a senior team of managers and engineers to drive AI investment priorities and technical roadmaps. Partner with cross-functional leadership to take high-impact ML initiatives from concept to production and define success metrics.
Lead the technical strategy and execution of an AI-powered growth engine for paid marketing channels. Architect autonomous systems for creative generation, bidding optimization, and audience management while mentoring other engineers.
Lead China social initiatives to drive business growth across local video-driven platforms and evolving social ecosystems. Develop scalable content strategies and growth pilots to enhance brand presence and user conversion.
Lead AI Platforms initiatives across Search Relevance, Machine Learning Infrastructure, and Search Knowledge Infrastructure to enhance data-driven decision making. Collaborate with engineering and product teams to develop holistic solutions for ranking, recommendations, and search intelligence.
Lead the vision and execution of the global partner network for host payouts across 200+ markets. Manage high-value relationships with financial institutions and negotiate commercial agreements to optimize cost and reliability.
Act as the strategic and operational owner of the finance accounting platform to support Airbnb's growing product portfolio. Lead the end-to-end implementation of accounting workflows and optimize platform performance and reliability.
Define and drive the roadmap for Airbnb's identity verification systems to build trust between guests and hosts. Collaborate with cross-functional teams to execute technical strategies and evaluate external partnerships to extend the identity ecosystem.
Oversee operational environments for customer service teams, managing high-level escalations and ensuring high-quality community support. Lead people strategy including hiring, onboarding, and performance development for a team of 10-15 ambassadors.
Lead and coach a team of 10-15 customer service ambassadors to ensure high-quality support for the Airbnb community. Manage complex escalations, monitor service performance trends, and oversee the full employee lifecycle including hiring and talent development.
Define and execute the long-term ML technical vision for the Trust organization to combat fraud and ensure platform safety. Lead the design and productionization of scalable ML models and pipelines, including Agentic AI and anomaly detection.
Develop and productionize machine learning models for query intelligence, focusing on autocomplete, intent modeling, and natural-language search. Collaborate with cross-functional teams to improve retrieval and ranking to match guests with hosts effectively.
Lead a team of Market Managers to grow and optimize Airbnb's home supply across Mexico, Central America, and the Caribbean. Partner with the Country Manager to execute strategic plans and collaborate cross-functionally to improve host performance and guest experience.
Lead the deployment of AI-powered tools, legal systems, and workflow automation to scale Airbnb's global legal infrastructure. Partner with legal stakeholders to design and implement AI agents, RAG pipelines, and custom business solutions.
The role serves as the primary authority on the competitive landscape, synthesizing market signals into actionable narratives for executive decision-making. Responsibilities include managing competitive monitoring, conducting strategic deep dives, and leading the competitive intelligence data strategy.
Define and lead Airbnb's global social media measurement strategy by standardizing KPIs and frameworks across platforms. Translate complex data into strategic narratives to guide creative decisions and evaluate the impact of social investments on business outcomes.
Own the technical strategy for the Modeling, ML Serving, and API interface within the Host Pricing organization. Lead the development of a unified serving stack and evaluation infrastructure to accelerate the deployment of ML models.
Define and deliver products and platforms to reduce safety incidents and interpersonal harm within the Airbnb community. Lead cross-functional teams to create product visions, manage roadmaps, and implement machine learning models to detect risk.
Provide end-to-end premium support for Airbnb's luxury segment and community members across various communication channels. Manage complex cases to resolution while collaborating with internal stakeholders and providing insights for process improvement.
Develop and maintain the end-to-end developer experience for Airbnb's backend engineers, focusing on build systems and CI/CD tooling. The role involves shaping technical strategies to improve developer velocity, reliability, and productivity across the organization.
Lead the development of novel ML systems and AI solutions to transform Airbnb's customer service experience. Work cross-functionally to design and build scalable, intelligent services including LLM optimization and RAG.
Define the multi-year vision for Data Governance and Quality while designing scalable data architectures for real-time and AI requirements. Lead cross-functional task forces to ensure compliance with regulatory landscapes like GDPR and the AI Act.
Architect and implement advanced ML solutions, including recommendation engines and LLM integrations, to enhance guest and host experiences. Lead and mentor cross-functional teams of ML, Data, and Product engineers to drive AI applications in messaging and notifications.
Partner with engineering leadership to design and execute sourcing strategies for critical technology capabilities and infrastructure. Modernize procurement workflows by integrating AI and automation to improve decision-making and commercial discipline.
Develop and optimize novel ML systems and Generative AI technologies to transform Airbnb's customer service experience. Work cross-functionally to design scalable AI solutions and share latest ML technologies across global regions.
Lead the strategic direction of Payments insights by streamlining data-driven decision making across platform, product, and operations. You will design experiments, analyze payment performance, and collaborate with cross-functional teams to optimize the end-to-end payments journey.
Responsible for fine-tuning and optimizing state-of-the-art LLMs for diverse use cases and high-performance deployment on Airbnb's ML infrastructure. You will design AI products like AI Assistants and autonomous agents while creating a multi-year technical roadmap.
Define and drive the long-term technical strategy and architecture for Airbnb's global payments ecosystem. Lead multi-team initiatives to build scalable solutions while mentoring engineers and aligning technical efforts with business outcomes.
Manage complex safety cases involving sensitive issues such as discrimination, violence, and exploitation via various communication channels. Provide high-level support to survivors while collaborating with internal teams to improve safety standards and operational workflows.
Manage complex safety cases involving sensitive issues like discrimination and personal threats to support survivors and restore their status quo. Interact with community members via live chat, phone, and social platforms while collaborating with stakeholders to improve safety services.
The Safety Specialist is responsible for investigating complex safety incidents, including personal threats and trauma-related cases, while maintaining confidentiality and documenting findings. They also collaborate with internal teams to develop safety policies and educate the community to ensure a secure environment.
The analyst will own short-term and long-term demand forecasting across global operations using statistical and machine learning models. They will also partner with cross-functional teams to design data pipelines and provide actionable insights to leadership for workforce decision-making.
You will lead innovation in data science to identify guest preferences and optimize the online discovery funnel across Airbnb's business verticals. The role involves partnering with product and engineering teams to build AI-driven data products and frameworks that enhance personalized user experiences.
You will lead the design and development of AI-powered agentic systems to drive sustainable growth and personalize customer experiences at scale. This involves collaborating with cross-functional teams to productionize machine learning models and mentor engineers in building resilient, high-performing AI infrastructure.
The role involves envisioning, championing, and supporting the development of novel Machine Learning systems, product integrations, and performance optimizations to solve real-world problems. You will also work cross-functionally with product, design, and other engineering teams to build efficient AI solutions for Customer Service products.
The role involves exploring, experimenting, building, and continuously improving Machine Learning models and pipelines using large-scale data for product and operational use cases. Responsibilities also include hands-on development, productionizing, and operating these models and pipelines at scale, collaborating with cross-functional partners to drive engineering decisions.
Lead the development of the Automation Platform and collaborate with AI & ML engineering teams to enhance customer service. Drive technical vision and strategy for backend optimization and participate in the full development cycle.
The Senior Associate, Escalations manages complex cases and provides high-level service to customers. This role involves direct interaction with customers and internal stakeholders to resolve issues effectively.
Model and analyze regulatory impact while supporting the development of statistical models and machine learning algorithms. Assist in data collection and preparation for economic analysis, and generate visualizations to convey research findings.
