You will lead the BizTech Enablement and Innovation team to define and execute the company's AI adoption strategy across non-technical functions. This involves building partnerships with executive leadership, simplifying the technology landscape, and driving measurable business outcomes through AI-enabled work.
Own the end-to-end measurement strategy and roadmap for host incentives, using experiments, causal methods, statistical analysis, and performance metrics to evaluate and improve programs. Build reporting tools, deliver actionable recommendations, and partner with Operations, Data Science, Finance, and Product leaders to guide decisions.
Design and build scalable, highly available service-oriented backend systems for the global payments platform. Collaborate with cross-functional teams to implement product features, perform A/B testing, and ensure system reliability through monitoring and alerting.
Drive supply growth for Airbnb Luxe in Japan by acquiring new listings and cultivating relationships with luxury hosts. Manage the end-to-end market launch process and serve as the primary point of contact for a portfolio of hosts to ensure performance optimization.
The Vendor Performance Manager will oversee strategic vendor relationships to ensure service level agreements and quality standards are met or exceeded. They will conduct data-driven performance analysis and lead process improvement initiatives to optimize operational efficiency across the vendor network.
You will design, build, and operate core backend services and APIs that handle user data at scale. Additionally, you will lead multi-engineer projects and partner with teams across the company to ensure system reliability and scalability.
Develop and productionize end-to-end machine learning models and ranking algorithms for search and recommendation systems. Collaborate with cross-functional teams to identify business opportunities and optimize marketplace performance using large-scale data.
The Law Enforcement Engagement Lead will cultivate and manage strategic relationships with law enforcement and government authorities across the LATAM region to protect the Airbnb community. They will lead information exchange, crisis response, and cross-functional collaboration to address criminal threats and safety-related incidents.
You will develop and enhance Agentic AI technologies, including Chat and Voice AI assistants, to transform customer service experiences. This involves building novel ML systems, collaborating cross-functionally, and optimizing performance for scalable AI solutions.
The Lead Planning Partner will manage the end-to-end planning and coordination of content launches for community support, ensuring alignment across product, engineering, and marketing teams. They will proactively identify risks, facilitate cross-functional communication, and drive measurable results to enhance the customer experience.
The BPI Lead drives large-scale, cross-functional improvement projects to enhance customer support operations through process design, analysis, and AI-readiness. They are responsible for delivering measurable outcomes, implementing process measurement systems, and managing change across global teams.
You will serve as the visual driving force for high-impact integrated campaigns, partnering with copywriters to bring brand narratives to life across multiple channels. You will also lead creative execution, leverage modern AI tools, and collaborate with cross-functional teams to ensure aesthetic consistency and high-quality output.
You will serve as the narrative driving force for high-impact integrated campaigns and social work across key Airbnb verticals. You will partner with an Art Director to conceptualize, execute, and elevate brand storytelling while leveraging AI tools to maintain exceptional craft and speed.
You will own the end-to-end agent experience for risk and fraud operations by designing the next generation of the risk workbench and driving automation. You will act as a bridge between operational needs and technical execution, partnering with cross-functional teams to improve decision quality and efficiency.
The Senior Manager will lead government relations and public policy campaigns in the Pacific Northwest to influence regulations and promote the interests of the Airbnb community. They will represent the company in meetings with officials, manage local consultants, and develop strategies to foster partnerships with local authorities.
You will lead the development of high-scale backend systems for segmentation and insights while building agentic workflows for the autonomous Marketing Growth Engine. The role involves scaling core platforms for high availability, collaborating with cross-functional partners, and driving projects from technical design through production rollout.
The Senior Systems Engineer will own the configuration, migration, and continuous improvement of Airbnb's Atlassian platforms, including the transition from Jira Data Center to Jira Cloud. They will also identify and implement AI-driven automation to compress delivery cycles and improve system reliability.
You will lead data-driven roadmaps and provide actionable insights to support product and business leaders within the Community Support organization. This involves building scalable data tools, performing complex data modeling, and influencing experimentation strategies to optimize agent and community experiences.
Own the AI Assistant platform’s reasoning, retrieval, response, action, and evaluation capabilities, defining measurable standards for accurate, safe, and complete issue resolution. Set product direction, diagnose system failures, lead launch readiness, and align engineering, data science, policy, and knowledge partners on platform improvements.
Lead the evolution of a world-class supply integration platform and define the technical roadmap for third-party partnerships. Build and mentor a high-performing engineering team while partnering with cross-functional leaders to align strategies and deliver high-quality integrations.
You will lead the technical direction and delivery of large-scale distributed systems within the Observability platform, from initial design through production operation. Additionally, you will mentor engineers, align roadmaps across teams, and drive critical build, buy, and open-source decisions.
Manage end-to-end emergency housing responses in the APAC region by coordinating with local partners and internal cross-functional teams. Monitor global disasters, establish activation criteria, and oversee operational readiness to ensure effective support for displaced individuals.
You will own the end-to-end onboarding operations for Luxe listings, driving acquisition strategies and process improvements to meet growth targets. Additionally, you will manage program budgets, vendor relationships, and represent the team in cross-functional leadership forums.
The Senior Operations Manager will own the end-to-end onboarding process for Luxe listings, including building acquisition strategies and managing pipeline health. They will also partner cross-functionally to improve operational systems, manage budgets, and represent the team in leadership forums.
The Senior Planning Partner will lead the end-to-end roadmap planning and coordination for Community Support content launches. They will act as the primary point of contact for cross-functional teams to ensure content alignment, timely delivery, and effective risk mitigation.
You will evaluate, investigate, and resolve complex insurance claims while providing premium, personalized support to Airbnb hosts and guests. Additionally, you will identify process gaps, mitigate fraud risks, and collaborate with stakeholders to ensure seamless service delivery.
Drive the end-to-end program management of design teams to deliver critical product initiatives while ensuring cross-functional alignment. Establish operating rhythms, manage resource planning, and resolve obstacles to ensure high-quality, timely product launches.
The Campaign Manager leads the design and execution of policy campaigns in Mexico, working closely with the Public Policy Lead on strategy and operations. They are responsible for building relationships with local authorities, managing advocacy coalitions, and navigating complex regulatory environments to support Airbnb's business goals.
The Operations Engineer will manage ticket queues, resolve incidents, and build self-healing observability systems using AI-powered automation. They will also maintain monitoring dashboards and collaborate with global teams to drive service quality and efficiency.
The Senior Growth Marketing Manager will scale and manage the Influencer Affiliates program by overseeing influencer relationships, content delivery, and ROI. They will also collaborate with cross-functional teams to develop marketing strategies and report on program KPIs to leadership.
You will own the marketing strategy and execution across Airbnb's partner portfolio, turning commercial objectives into compelling marketing plans. You will act as the day-to-day marketing counterpart to partners, managing campaigns across various channels while ensuring alignment with Airbnb's brand storytelling.
The Quality Lead oversees the day-to-day quality operations across multiple global BPO partners to ensure consistent service standards and performance. They are responsible for driving partner accountability, conducting calibration sessions, and analyzing performance data to surface systemic issues and improve customer satisfaction.
The Global English Quality Lead oversees quality assurance programs across multiple BPO partners to ensure consistent performance and service standards. This role involves calibrating quality teams, analyzing performance trends, and driving actionable improvements to enhance the overall customer experience.
The Quality Lead oversees the day-to-day quality operations across multiple BPO partners for the Global English segment. They are responsible for driving performance, ensuring calibration accuracy, and surfacing actionable insights to improve operational outcomes.
You will co-own and extend the experimentation, feature flagging, and product configuration services used by thousands of engineers. This role involves leading cross-team migrations, improving library reliability, and building new targeting capabilities in collaboration with data science partners.
The Senior Accountant will manage global financial consolidations, intercompany activities, and month-end close processes to ensure accuracy and compliance with US GAAP. They will also partner with Treasury and Tax teams to optimize processes, resolve imbalances, and support internal and external audit requirements.
The Market Manager is responsible for the retention, growth, and optimization of professional host accounts within an assigned territory. They will drive supply acquisition strategies, analyze market data to meet sales goals, and collaborate cross-functionally to ensure long-term market success.
Build and maintain backend services and APIs for the Earnings Dashboard to support host income growth and Airbnb revenue. Collaborate with cross-functional teams including Product, Design, and Data Science to implement features, metrics, and performance optimizations.
Investigate and resolve AirCover claims, including high-value and complex cases, by reviewing evidence, assessing fraud risks, and reaching fair outcomes in line with policies. Provide personalized, empathetic customer support throughout the claims process, collaborate with internal stakeholders and third-party administrators, and contribute to process improvements and cross-functional initiatives.
Investigate and resolve AirCover claims, including complex and high-value cases, by verifying evidence, applying policies, detecting fraud, and coordinating with stakeholders and third-party administrators. Provide personalized, empathetic support and product guidance throughout the claims process while identifying opportunities to improve workflows and customer experience.
You will develop models, measurement frameworks, and data products to optimize the Airbnb marketplace and improve guest and host experiences. This involves collaborating with cross-functional teams to drive data-driven decision-making and launching innovative product features.
You will lead the growth of Airbnb's destination business in Thailand and Vietnam by managing local host partnerships and optimizing listing performance. You will also design and execute local initiatives while collaborating with cross-functional teams to drive sustainable market growth.
You will lead strategic finance and analytics for the Membership program, defining the financial foundation and sizing growth opportunities. You will partner with cross-functional leaders to build business cases, manage performance, and provide actionable insights to drive investment decisions.
The Business Process Improvement Manager will design and operationalize systems to enhance Community Support, focusing on AI-readiness and automation. They will lead complex, cross-functional process engineering initiatives to improve customer and agent experiences while driving measurable outcomes.
You will drive the technical direction and scaling of AirChatUI, an AI prototyping harness and native macOS app. You will also partner with cross-functional teams to build and integrate tools that enhance the workflows of designers and engineers.
The Partner Quality Lead drives compliance, performance, and consistency across partner sites by analyzing quality metrics and implementing global quality initiatives. They also provide leadership for customer service initiatives, mentor team members, and act as a liaison between internal teams and external partners.
Provide end-to-end support to key community members, including the luxury segment, through various communication channels. Manage complex cases, foster user relationships, and collaborate cross-functionally to ensure high-quality resolutions.
Lead the Fraud Intelligence and Global Trust Advocacy teams to proactively identify and disrupt novel fraud threats while ensuring global strategies are adapted for local compliance and cultural nuances. Manage cross-functional partnerships with Product, Engineering, and Legal teams to translate intelligence findings into platform defenses and policy improvements.
You will lead the prototyping and rapid deployment platform, Kyber, while driving the implementation, maintenance, and scaling of systems that support internal projects. Additionally, you will partner with cross-functional teams to translate organizational objectives into platform capabilities and mentor engineers to foster a collaborative culture.
You will co-own the web application for experiment management and build AI-assisted workflows to improve experiment design and validation. You will work across the full stack, from React/TypeScript interfaces to Python APIs and data layers, while collaborating with design and data science partners.
You will own the health and growth of the connectivity provider network by managing technical integrations and connection performance. Additionally, you will use data-driven insights to drive growth and represent Airbnb at industry events while collaborating with internal stakeholders.
The Programs & Business Operations Lead will drive strategic growth initiatives and demand strategy for priority markets within the Experiences business. They will collaborate with cross-functional teams to execute operational plans and scale successful global programs.
You will lead the design strategy for global products, ensuring they are localized and consistent with Airbnb's brand architecture. You will also partner with cross-functional teams to define product goals, prototype interactions, and mentor other designers.
You will lead the Dev AI team in shaping the technical direction of infrastructure and products to improve developer productivity. This involves coaching engineers, partnering with stakeholders, and driving the strategy for adopting AI capabilities across the company.
Serve as the primary privacy legal advisor for global payments and insurance products, ensuring privacy requirements are embedded into product development. Partner with cross-functional teams to identify privacy risks and negotiate commercial contracts with payment and insurance providers.
The Systems Engineer will administer and improve Atlassian platforms, specifically managing the transition from Jira Data Center to Jira Cloud. They will also build automation solutions using AI and native tools to enhance operational reliability and efficiency.
Lead the Finance and ERP integration practice by setting technical direction and managing a team of engineers. Balance hands-on development of complex integrations and microservices with coaching and career development for team members.
Build and operate backend services, APIs, data pipelines, and experimentation capabilities for Airbnb’s insurance platform, supporting policy, coverage, enrollment, and regional rules across markets. Collaborate with product, data science, legal, and engineering partners to improve conversion, reliability, data protection, and operational practices.
Lead product strategy and lifecycle for Airbnb in LATAM, using user research, marketplace data, and competitive insights to prioritize features, pilots, and regional roadmaps. Align global and local teams, develop partnerships, navigate regulatory requirements, and shape product communications and launches for regional audiences.
You will build and maintain robust, scalable, and secure systems that underpin the entire Airbnb Zero Trust ecosystem. This involves working with open source products to develop next-generation client platforms and supporting security services for corporate endpoints.
You will own the feature roadmap for the Trips program, driving execution across engineering, design, and data science teams to grow the business. You will translate business goals into product requirements and synthesize experiment outcomes to make clear decisions on product iteration and scaling.
You will lead a cross-functional pod to develop and launch social features that enhance guest connections and travel experiences. This involves defining product strategy, managing the roadmap, and using data-driven insights to iterate on features that drive engagement and growth.
You will design, build, and operate a horizontally scalable NewSQL database to support Airbnb's critical data infrastructure. The role involves diagnosing and fixing SQL latency issues, tuning storage engine performance, and collaborating on upstream open-source contributions.
You will lead and contribute to high-stakes research on workforce processes like recruiting, retention, and pay equity using rigorous inferential methods. Additionally, you will partner with cross-functional teams to translate complex data into actionable insights and strategy for the business.
Build and operate Airbnb’s cloud infrastructure platform, including developer APIs and command-line tools, Kubernetes infrastructure, autoscaling and capacity management tools, and cloud automation. Improve the reliability, security, availability, performance, and efficiency of cloud-native systems while collaborating with infrastructure engineers.
Lead the content engineering discipline and own the roadmap for metadata, taxonomy, information architecture, tooling, governance, and content performance across CKM systems and surfaces. Manage and develop the teams and leaders responsible for taxonomy and ontology, AI-focused tooling and optimization, and content operations, while coordinating with senior cross-functional partners.
Own complex and sensitive customer cases from initial contact through final resolution, providing personalized support to Hosts and guests and mediating high-stakes reservation issues. Partner with internal stakeholders, contribute to team improvements and onboarding, and handle urgent cases, including on-call emergencies during evenings and weekends.
Manage complex, sensitive, and high-value customer cases from start to final resolution, using sound judgment, negotiation, and mediation to achieve appropriate outcomes for guests, hosts, and the business. Provide personalized premium support across communication channels, collaborate with internal teams and stakeholders, and contribute to team performance, process improvements, and onboarding.
The Staff Software Engineer will lead the development of data catalog infrastructure, including metadata management, data quality, and data lineage products. They will collaborate with cross-functional teams to build scalable tools and processes that ensure all data assets are discoverable, governed, and compliant with regulatory requirements.
Lead the architecture, development, and production operation of high-impact data pipelines and reusable datasets covering AI usage and costs, Unit Economics, enterprise applications, and financial metrics. Improve data reliability, quality, performance, and cost efficiency while guiding technical direction, mentoring engineers, and contributing to shared data engineering standards.
You will own the organic growth strategy and content roadmap across SEO, AEO, and GEO to improve visibility in search engines and AI assistants. You will also lead cross-functional relationships with product and engineering teams to embed best practices and build a robust measurement framework for organic channels.
Manage complex safety-related cases by interacting with community members across various communication channels. Evaluate threatening behaviors and provide high-quality support while adhering to operational guidelines and safety standards.
The role involves managing lead generation performance, full-funnel analytics, and sales operations design to drive host supply growth. You will also synthesize complex data into actionable recommendations for senior leadership regarding marketing investment and business strategy.
Manage complex safety-related cases, including discrimination, personal safety threats, and domestic violence, through various communication channels. Provide high-level support to the community while documenting best practices and collaborating with internal teams to improve safety services.
The Programs and Business Operations Lead will develop and execute strategies to grow Airbnb by defining program levers and building operational frameworks. They will partner with product, marketing, and data science teams to design experiments, analyze business performance, and scale successful initiatives.
Lead infrastructure security initiatives by partnering with engineers to ensure the Airbnb platform remains secure, resilient, and transparent. Define project requirements, drive strategic execution, and communicate progress and risks to senior leadership.
Lead and develop a team of specialists across Canada and the EMEA region while overseeing service delivery excellence and operational workflows. Drive project initiatives, implement AI-based automation, and manage performance metrics to ensure high-quality support standards.
Lead and develop a team of specialists across Canada and EMEA while managing operations, subject matter expertise, and project initiatives. Drive workflow improvements, implement AI-enabled tools, and ensure fair workload distribution to meet performance targets.
Build and maintain data products including AI agents, BI tools, and notebook integrations to support data-informed decision-making. Collaborate with cross-functional teams to integrate data tools into the platform ecosystem while ensuring high technical quality and reliability.
You will build and maintain data tools and infrastructure, including Apache Superset, to enable universal data-informed decision-making. You will also collaborate with cross-functional teams to integrate these tools into the broader data platform ecosystem.
Lead and support complex corporate transactions including mergers, acquisitions, joint ventures, and investments throughout the entire lifecycle. Provide strategic legal advice to senior management while managing outside counsel and collaborating with cross-functional teams.
The role involves forecasting and managing Airbnb's cloud and AI infrastructure spend while identifying efficiency opportunities to optimize costs. You will partner with engineering and technical teams to translate usage data into financial narratives for senior leadership.
You will define and drive the technical vision for the Content Platform organization, focusing on transforming marketing workflows into AI-driven systems. You will also lead architecture reviews, mentor senior engineering staff, and partner with cross-functional leadership to align technical strategy with business goals.
The Operations Engineer will manage ticket queues and incident response while leveraging AI-powered triage and automation to resolve issues. They will also build and maintain monitoring dashboards to ensure service health, availability, and data quality across the corporate environment.
You will lead the product vision, strategy, and roadmap for the API platform while collaborating with engineering to deliver high-value developer tools. Additionally, you will drive product marketing and partner adoption to ensure the platform meets the needs of both developers and the business.
You will own and drive the development of Minerva, Airbnb's semantic layer and metrics platform, to ensure reliable data insights across the company. This involves scoping ambiguous problems, building core services, and partnering with cross-functional teams to improve data queryability and reliability.
You will drive projects to improve AI agents' effectiveness across the software development workflow by providing efficient and reliable tools. You will also collaborate with cross-functional partners to enhance developer productivity and evolve core frameworks and tooling.
You will drive projects to improve AI agents' effectiveness across the software development workflow and enhance developer productivity. Additionally, you will maintain and evolve core iOS frameworks and tooling to support high-velocity engineering.
The role involves developing and executing strategic communications and marketing plans to drive product adoption and foster host success. You will collaborate with cross-functional teams to manage campaigns, analyze performance metrics, and ensure consistent messaging across various channels.
The role involves building business cases for investment decisions, managing performance through forecasting and OKRs, and analyzing full-funnel performance for incubation businesses. You will also establish unit economics and provide strategic recommendations to senior leadership to drive growth and scalability.
The Market Manager will oversee the health and expansion of hotel supply in Charleston and Myrtle Beach by managing partner relationships and optimizing booking performance. They will collaborate cross-functionally to implement supply management strategies and represent Airbnb at industry events.
The Market Manager will oversee the health and expansion of hotel supply in the southern Midwest region by managing partner relationships and optimizing hotel performance. They will collaborate cross-functionally to implement supply management strategies and drive growth in both established and emerging markets.
The Sales Development Representative will identify, research, and engage potential Airbnb Luxe hosts across North America and Latin America. They will manage a high-volume outbound pipeline and coordinate meetings between qualified prospects and the Luxe Supply Acquisition team.
You will lead the technical brand and content strategy by managing the Airbnb Tech Blog, coaching engineer-authors, and establishing a consistent publishing rhythm. Additionally, you will build the public presence of technical leaders, manage event strategies, and align content efforts with talent acquisition goals.
You will lead the design and evolution of core insurance platform subsystems while establishing technical vision and architectural standards. You will also collaborate with cross-functional partners to drive experimentation, improve attach rates, and mentor engineering teams.
You will build and maintain data and machine learning systems to provide a real-time view of the global travel market and competitive intelligence. Additionally, you will set technical strategy, mentor junior engineers, and collaborate with cross-functional teams to drive product development.
You will lead the implementation of a comprehensive test automation strategy using AI to enhance software quality and developer productivity. This involves collaborating with cross-functional teams to integrate automated testing into CI/CD pipelines and maintaining robust test coverage across the development lifecycle.
The lead will own positioning and launch communications plans for new features, products, and community updates while establishing engagement goals. They will partner with cross-functional teams to develop campaigns, manage editorial approaches, and report on key reach and engagement metrics.
You will architect and deploy large-scale AI and LLM-powered solutions to optimize payment transactions and enhance fraud detection. You will also collaborate with cross-functional teams to translate complex business requirements into high-performance, production-ready services.
You will own the global operations strategy for the hotel supply optimization program, partnering with cross-functional teams to drive performance and growth. This involves defining optimization levers, building account management playbooks, and translating data into actionable insights for leadership.
You will lead UX writing initiatives for AI-powered surfaces, creating clear copy and training large language models to ensure consistent voice. You will also define quality standards for AI-generated content and collaborate with cross-functional teams to drive product strategy.
You will lead the strategic development and execution of scalable regulatory programs across multiple jurisdictions while managing a high-performing team. Additionally, you will partner with technical teams to design automated compliance solutions and influence corporate strategy through regulatory expertise.
You will lead a network of outsourced BPO partners to deliver high-quality customer support across EMEA and LATAM regions. Your role involves setting performance frameworks, driving NPS improvements, and collaborating cross-functionally to ensure consistent service delivery.
The Senior Demand Generation Specialist will own the inbound strategy and roadmap for the Hotels Acquisition team across EMEA. This role involves building multi-channel programs, managing the full lead funnel, and collaborating with sales teams to drive measurable pipeline growth.
You will lead a team of senior and staff engineers to build and evolve the Insights Platform, transitioning systems from batch to real-time and rules-based to model-driven. You will partner with product, design, and data science leaders to define technical strategy and drive the development of personalized, scalable insight delivery systems.
You will set the multi-year technical strategy for the Listings and Quality backend platforms to support marketplace growth and AI-assisted features. You will also drive platformization and simplification while mentoring staff engineers and collaborating across cross-functional teams.
The Policy Manager will drive complex escalations to resolution and advise operations teams on policy gaps using data-driven insights. They will also design AI-assisted workflows to improve policy enforcement and provide strategic recommendations to leadership.
The Senior Enterprise Account Manager will drive new enterprise acquisition and manage partnerships with regional or global hotel groups. They are responsible for developing acquisition strategies, negotiating complex agreements, and optimizing partner performance through data-driven insights.
You will partner with product and engineering teams to develop data-driven frameworks, build causal inference models, and design experiments to optimize marketplace performance. Your work will involve setting technical direction for ranking, pricing, and growth initiatives to drive business impact and improve user experiences.
You will design, build, and productionize end-to-end machine learning pipelines to protect the platform from fraud and security threats. You will collaborate with cross-functional teams to identify opportunities and implement scalable ML solutions that enhance user trust and safety.
Manage the end-to-end supplier onboarding process and optimize supplier programs through innovative tools and automation. Collaborate with cross-functional teams to ensure compliance, mitigate risk, and enhance the overall supplier experience.
Lead the strategy, design, and ongoing optimization of host incentives, recognition, benefits, and education programs, including the Superhost program and initiatives for new business lines. Coordinate global cross-functional execution, use data and host feedback to measure impact, communicate results to leadership, and mentor junior team members.
You will define the multi-year strategy for Airbnb's operations platform and design AI-forward workflows to improve internal tooling. This involves aligning vision across engineering and operations teams while managing case and workforce management infrastructure.
You will lead a team of developers to deliver cross-functional projects and influence the long-term roadmap for data ingestion and storage infrastructure. Additionally, you will mentor team members and maintain high operational standards by proactively identifying and resolving system issues.
You will serve as the technical leader for the Foundational Data team, owning the long-term data architecture and strategy for Airbnb's critical data assets. This includes building datasets for cloud cost, infrastructure intelligence, and AI performance while coaching a distributed team of engineers.
Design and build the next generation big data compute platform to support ETL, analytics, and machine learning. Operate, manage, and improve the reliability, performance, and cost efficiency of the data infrastructure.
You will own the end-to-end developer workflows and define the strategy for developer productivity at Airbnb. This involves collaborating with cross-functional teams to build roadmaps, establish success metrics, and influence technical infrastructure decisions.
The NextStay Fellow will act as a Technical Program Manager to lead the execution of engineering projects and manage cross-functional team alignment. They will be responsible for defining project scope, monitoring progress through metrics, and mitigating technical risks under the guidance of senior TPMs.
The role involves conducting strategic deep dives into customer experience drivers and designing experiments to measure the impact of quality initiatives. You will also build causal inference frameworks and leverage AI-assisted analytics to extract structured insights from unstructured data.
You will define and execute the long-term vision for the Trust Platform, driving architectural direction for fraud and safety systems. Additionally, you will partner with cross-functional teams to deliver platform capabilities while mentoring engineers and championing an AI-first engineering approach.
You will define the integration strategy and technical roadmap for Airbnb's global HR technology ecosystem, acting as the technical authority for Workday integrations. You will also design and build agentic integrations and AI-enabled tools to automate HR processes and improve employee experience.
The Senior Systems Engineer will manage and optimize Oracle EPM Planning systems while integrating AI automation and agentic workflows into finance processes. They will collaborate with FP&A teams to streamline budgeting, forecasting, and data integration pipelines.
You will own the end-to-end guest lifecycle and content strategy for Experiences, defining success metrics and driving demand through CRM, email, and editorial channels. You will collaborate with cross-functional partners to execute strategies and influence product roadmaps to ensure lifecycle capabilities align with business goals.
The Market Associate is responsible for the retention, growth, and optimization of host entrepreneurs within an assigned territory. This includes conducting one-on-one onboarding, providing strategic pricing recommendations, and ensuring hosts maintain high hospitality standards.
Lead the development and execution of the global guest payments platform strategy, including payment methods, refunds, and financing solutions. Manage the end-to-end product development lifecycle while collaborating with cross-functional teams to ensure operational excellence and platform resilience.
You will be responsible for fine-tuning state-of-the-art LLMs and optimizing them for high-performance deployment on Airbnb's ML infrastructure. You will also collaborate with cross-functional teams to design and develop AI products such as AI assistants and autonomous agents.
The Partner Operations Manager is responsible for the holistic performance of partners and services, ensuring high-quality support for the Airbnb community. They act as a single point of contact to drive continuous improvement, operationalize new initiatives, and report performance metrics to leadership.
The Partner Operations Manager is responsible for the holistic performance of partners and services, ensuring high-quality support for the Airbnb community. They act as a single point of contact for delivery functions and drive continuous improvement through data-driven insights and strategic initiatives.
The Partner Operations Manager is responsible for the holistic performance of partners and services, ensuring high-quality support for the Airbnb community. They act as a single point of contact to drive strategic initiatives, manage stakeholder relationships, and report performance metrics to leadership.
The Partner Operations Manager is responsible for the holistic performance of partners and services, ensuring high-quality support for the Airbnb community. They act as a single point of contact for delivery functions and drive continuous improvement through data-driven insights and strategic initiatives.
The Specialist provides end-to-end support for the Airbnb community, managing complex cases across various channels including live chat, social platforms, and phone. They are responsible for fostering strong user relationships, resolving issues efficiently, and collaborating cross-functionally to improve service quality.
Manage complex safety cases end-to-end, including discrimination, personal safety threats, and crisis situations across multiple communication channels. Collaborate with internal teams to improve safety services while maintaining high-quality support and professional standards.
The Senior Market Manager will drive Homes business growth in Vietnam by developing acquisition strategies and managing strategic partner relationships. They will also analyze market data to optimize supply and represent Airbnb in local events and host interactions.
You will design, build, and productionize end-to-end machine learning pipelines and AI agents to automate trust decisions and protect the platform from fraud. You will also collaborate with cross-functional teams to prototype solutions for ambiguous problems and measure their impact on business metrics.
You will architect and maintain end-to-end traffic classification machine learning systems to distinguish legitimate automation from abusive actors. This involves managing the full model lifecycle, optimizing for low-latency edge deployment, and establishing rigorous evaluation frameworks.
You will own the product vision, strategy, and roadmap for regional payments in Latin America, focusing on checkout optimization and local payment method expansion. You will also lead cross-functional efforts to navigate complex regulatory requirements and drive growth through data-driven experimentation.
Own the product vision, strategy, and roadmap for regional payments in Latin America, focusing on regulatory compliance, growth, and platform performance. Drive the full product lifecycle, including checkout optimization and the integration of local payment methods to improve conversion rates.
Lead the design strategy and vision for international initiatives while ensuring global products feel locally relevant. Partner with cross-functional teams including product managers, engineers, and researchers to deliver high-quality, user-centric experiences.
Lead a team of engineers to build and operate Airbnb's media infrastructure, including uploads, AI/ML transformations, and distribution. Set technical strategy and architecture while coaching managers and senior technical leads to ensure platform reliability and scalability.
You will lead the multi-year roadmap and architecture for the Unified Data Store client stack to ensure high-performance data access. Additionally, you will drive engineering excellence by establishing best practices for fault-tolerant distributed systems and mentoring senior technical talent.
Provide premium support to Airbnb hosts and guests to ensure high-quality experiences. Facilitate authentic connections and resolve issues to maintain community standards.
Provide end-to-end premium support to Airbnb community members, including the luxury segment, across multiple communication channels. Manage complex cases, ensure high-quality resolutions, and maintain strong relationships with users while collaborating cross-functionally.
Provide end-to-end support to key community members by managing complex cases across multiple communication channels. Foster strong user relationships while ensuring high-quality resolutions and collaborating cross-functionally to improve team processes.
Define and execute the product vision and roadmap for the Payment Accounts area, focusing on digital wallets and identity services. Lead cross-functional initiatives to scale platform capabilities and reduce account friction and risk across global markets.
Lead the technical strategy and execution of an AI-powered growth engine for paid marketing channels. Architect autonomous systems for creative generation, bidding optimization, and audience management while mentoring other engineers.
Lead AI Platforms initiatives across Search Relevance, Machine Learning Infrastructure, and Search Knowledge Infrastructure to enhance data-driven decision making. Collaborate with engineering and product teams to develop holistic solutions for ranking, recommendations, and search intelligence.
Act as the strategic and operational owner of the finance accounting platform to support Airbnb's growing product portfolio. Lead the end-to-end implementation of accounting workflows and optimize platform performance and reliability.
Define and execute the long-term ML technical vision for the Trust organization to combat fraud and ensure platform safety. Lead the design and productionization of scalable ML models and pipelines, including Agentic AI and anomaly detection.
Develop and productionize machine learning models for query intelligence, focusing on autocomplete, intent modeling, and natural-language search. Collaborate with cross-functional teams to improve retrieval and ranking to match guests with hosts effectively.
Lead a team of Market Managers to grow and optimize Airbnb's home supply across Mexico, Central America, and the Caribbean. Partner with the Country Manager to execute strategic plans and collaborate cross-functionally to improve host performance and guest experience.
The role serves as the primary authority on the competitive landscape, synthesizing market signals into actionable narratives for executive decision-making. Responsibilities include managing competitive monitoring, conducting strategic deep dives, and leading the competitive intelligence data strategy.
Define and deliver products and platforms to reduce safety incidents and interpersonal harm within the Airbnb community. Lead cross-functional teams to create product visions, manage roadmaps, and implement machine learning models to detect risk.
Develop and maintain the end-to-end developer experience for Airbnb's backend engineers, focusing on build systems and CI/CD tooling. The role involves shaping technical strategies to improve developer velocity, reliability, and productivity across the organization.
Lead the development of novel ML systems and AI solutions to transform Airbnb's customer service experience. Work cross-functionally to design and build scalable, intelligent services including LLM optimization and RAG.
Develop and optimize novel ML systems and Generative AI technologies to transform Airbnb's customer service experience. Work cross-functionally to design scalable AI solutions and share latest ML technologies across global regions.
Responsible for fine-tuning and optimizing state-of-the-art LLMs for diverse use cases and high-performance deployment on Airbnb's ML infrastructure. You will design AI products like AI Assistants and autonomous agents while creating a multi-year technical roadmap.
Define and drive the long-term technical strategy and architecture for Airbnb's global payments ecosystem. Lead multi-team initiatives to build scalable solutions while mentoring engineers and aligning technical efforts with business outcomes.
The analyst will own short-term and long-term demand forecasting across global operations using statistical and machine learning models. They will also partner with cross-functional teams to design data pipelines and provide actionable insights to leadership for workforce decision-making.
You will lead innovation in data science to identify guest preferences and optimize the online discovery funnel across Airbnb's business verticals. The role involves partnering with product and engineering teams to build AI-driven data products and frameworks that enhance personalized user experiences.
You will lead the design and development of AI-powered agentic systems to drive sustainable growth and personalize customer experiences at scale. This involves collaborating with cross-functional teams to productionize machine learning models and mentor engineers in building resilient, high-performing AI infrastructure.
The role involves envisioning, championing, and supporting the development of novel Machine Learning systems, product integrations, and performance optimizations to solve real-world problems. You will also work cross-functionally with product, design, and other engineering teams to build efficient AI solutions for Customer Service products.
The role involves exploring, experimenting, building, and continuously improving Machine Learning models and pipelines using large-scale data for product and operational use cases. Responsibilities also include hands-on development, productionizing, and operating these models and pipelines at scale, collaborating with cross-functional partners to drive engineering decisions.
The Senior Associate, Escalations manages complex cases and provides high-level service to customers. This role involves direct interaction with customers and internal stakeholders to resolve issues effectively.
Model and analyze regulatory impact while supporting the development of statistical models and machine learning algorithms. Assist in data collection and preparation for economic analysis, and generate visualizations to convey research findings.
