Develop and execute the product vision, strategy, and roadmap for the Airbnb Tickets business. Lead cross-functional teams to launch features and create public-facing narratives for attractions, tours, and live events.
Airbnb
136 Remote Job Openings at Airbnb
Lead the product vision and roadmap for Airbnb's new financial hub, Wallet, to manage payment methods, credits, and stored value. Collaborate with cross-functional teams to reduce booking friction and build a scalable platform for future guest financial products.
The HR Generalist delivers core HR services, advising managers and employees on people matters and supporting cyclical talent programs. The role partners with business talent teams and Centers of Expertise to execute people strategies and ensure compliance with employment regulations.
The Lead of Advanced Analytics will support the Guest App team by using statistical modeling, experimentation, and data analysis to drive strategic product decisions. They will design metrics and reporting tools to monitor performance and provide actionable insights to cross-functional leadership.
Define and execute the product vision and roadmap for the Payment Accounts area, focusing on digital wallets and identity services. Lead cross-functional initiatives to scale platform capabilities and reduce account friction and risk across global markets.
Own the global acquisition operations strategy for hotels, focusing on optimizing the sales funnel from lead generation to contract signing. Partner with cross-functional teams to manage incentive compensation, set quotas, and provide analytical insights to drive growth.
Manage production services and ticket queues using AI-powered triage and intelligent automation to improve operational health. Build monitoring dashboards and develop code to automate workflows and reduce mean time to recovery (MTTR).
Define the product vision and roadmap for guest services to build a new business line from the ground up. Lead cross-functional teams to launch experiments, analyze data, and scale new service categories within the Airbnb marketplace.
Own the technical strategy and architecture for digital engagement channels including chat, messaging, and agent tooling. Bridge business requirements from stakeholders to build scalable, resilient solutions on the CRM platform.
Lead the end-to-end transition and strategic ownership of the Learning Management System (LMS) and broader learning technology stack. Manage the roadmap for simulation and authoring tools while partnering with cross-functional teams to ensure scalable and measurable training outcomes.
Lead the conception, execution, and measurement of cross-functional growth initiatives across demand, supply, and regulatory surfaces in the Americas region. Drive business operation meetings and analyze data trends to provide actionable insights for senior leadership decision-making.
Act as a senior thought partner for the Guest App team, driving product decisions through detailed data analysis, experimentation, and statistical modeling. Design and build metrics and reporting tools to optimize promotional merchandising and overall guest experiences.
The role focuses on building critical frameworks and processes to help Marketing and Creative teams scale their operations. It involves partnering with cross-functional leaders to optimize budgeting, forecasting, and strategic rigor to improve business impact.
Lead the end-to-end strategy and execution of Airbnb's Global Host SEM program to drive efficient host acquisition and supply growth. Collaborate cross-functionally to optimize large-scale investments across search platforms and communicate data-driven insights to senior leadership.
Lead the technical development of a no-code/low-code content platform for authoring and managing personalized marketing communications across multiple channels. Architect and build scalable systems for serving billions of pieces of content while ensuring high availability and system quality.
The role involves performing quantitative analysis on high-impact topics like regulation, housing, and economic impact to support data-driven policy engagements. You will create visualizations, dashboards, and prototypes to translate complex economic insights into accessible resources for internal and external stakeholders.
Senior Manager, Machine Learning Engineering - Communication & Connectivity
Airbnb
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Full Time
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4 days ago
Airbnb
Lead and mentor a senior team of managers and engineers to drive AI investment priorities and technical roadmaps. Partner with cross-functional leadership to take high-impact ML initiatives from concept to production and define success metrics.
Lead the technical strategy and execution of an AI-powered growth engine for paid marketing channels. Architect autonomous systems for creative generation, bidding optimization, and audience management while mentoring other engineers.
Lead China social initiatives to drive business growth across local video-driven platforms and evolving social ecosystems. Develop scalable content strategies and growth pilots to enhance brand presence and user conversion.
Drive the technical strategy and architecture for the Host serving ecosystem, focusing on low-latency APIs and scalable data pipelines. Collaborate cross-functionally to deliver ML model predictions and personalized user experiences for Host pricing and guidance.
Design and implement AI-powered quality systems and agents to automate the testing lifecycle and improve developer productivity. Build end-to-end tools and services that integrate AI into CI/CD pipelines and engineering workflows.
Senior Manager, Technical Program Management (Infrastructure)
Airbnb
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Full Time
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5 days ago
Airbnb
Lead AI Platforms initiatives across Search Relevance, Machine Learning Infrastructure, and Search Knowledge Infrastructure to enhance data-driven decision making. Collaborate with engineering and product teams to develop holistic solutions for ranking, recommendations, and search intelligence.
Lead and grow a team of security engineers focused on securing cloud infrastructure, data platforms, and identity access controls. Set the technical direction and roadmap while partnering with cross-functional teams to embed security into deployment and operational processes.
Manage intellectual property transactions and open source governance to support Airbnb's technology and data science teams. This includes negotiating university research agreements and reviewing external-facing technical content for IP and confidentiality risks.
Lead the vision and execution of the global partner network for host payouts across 200+ markets. Manage high-value relationships with financial institutions and negotiate commercial agreements to optimize cost and reliability.
Lead the development of high-performance online data storage and ingestion platforms, including KV stores and CDC solutions. Drive the long-term technical roadmap, mentor engineering teams, and ensure high availability and scalability of critical infrastructure.
Act as the strategic and operational owner of the finance accounting platform to support Airbnb's growing product portfolio. Lead the end-to-end implementation of accounting workflows and optimize platform performance and reliability.
Define and drive the roadmap for Airbnb's identity verification systems to build trust between guests and hosts. Collaborate with cross-functional teams to execute technical strategies and evaluate external partnerships to extend the identity ecosystem.
Design and maintain Finance integrations, automations, and reporting using Java, Python, and TypeScript. Develop AI-assisted automations and MCP integrations to extend the capabilities of internal platforms.
Oversee operational environments for customer service teams, managing high-level escalations and ensuring high-quality community support. Lead people strategy including hiring, onboarding, and performance development for a team of 10-15 ambassadors.
Lead and coach a team of 10-15 customer service ambassadors to ensure high-quality support for the Airbnb community. Manage complex escalations, monitor service performance trends, and oversee the full employee lifecycle including hiring and talent development.
Develop and refine machine learning models, specifically focusing on reinforcement learning, to provide optimal pricing recommendations for hosts. Collaborate with cross-functional teams to integrate these models into user-friendly tools and align efforts with strategic goals.
Lead the implementation of a comprehensive test automation strategy leveraging AI across the entire testing pyramid. Collaborate with product engineering to build testable systems and integrate automated tests into CI/CD pipelines.
Lead a specialized team to identify and mitigate emerging fraud and abuse patterns through data-driven strategies and platform controls. Collaborate cross-functionally to design automated defenses and provide executive-level intelligence reporting on systemic risks.
Provide end-to-end premium support for high-profile community members and the luxury segment via various communication channels. Manage complex cases to resolution while collaborating with internal stakeholders to improve the overall user experience.
Oversee a team of customer service ambassadors to ensure high-quality support and manage complex escalations. Drive team performance through behavior-based coaching, strategic planning, and operational oversight.
As a Senior Programs and Business Operations Lead, you will develop and execute strategies to grow Airbnb's Monthly Stays offering globally. You will analyze data and deliver strategic recommendations while managing a team of analysts to support decision-making.
Lead and develop a team of Guest Experience Managers to provide high-end, anticipatory service for VIP guests across North America. Oversee end-to-end trip planning, manage regional business performance, and maintain relationships with luxury real estate specialists.
Define and execute the long-term ML technical vision for the Trust organization to combat fraud and ensure platform safety. Lead the design and productionization of scalable ML models and pipelines, including Agentic AI and anomaly detection.
Global Threat Assessment Program Regional Operations Manager
Airbnb
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Full Time
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11 days ago
Airbnb
Oversee day-to-day regional operations of the Global Threat Assessment Program to mitigate threats of violence and harassment. Lead a team of threat assessment managers and coordinate with law enforcement and legal stakeholders to resolve critical safety incidents.
Design and implement causal inference frameworks and ML models to measure the impact of product launches and optimize operational budgets. Collaborate with cross-functional teams to deliver strategic insights on quality-cost tradeoffs for community support.
Develop and deploy production LLM/ML models to automate evaluation processes and personalize customer support experiences. Collaborate with cross-functional teams to translate business problems into scientific formulations and drive data-driven decision-making.
Manage the full-cycle recruitment process from sourcing to offer for candidates across various levels in the EMEA region. Partner with business leaders and stakeholders to develop hiring strategies and ensure an exceptional candidate experience.
Develop and execute strategies to grow Airbnb's success by designing and scaling programs that drive value for guests and hosts. Partner with product, marketing, and data science teams to translate business goals into actionable program requirements and go-to-market strategies.
Partner with Community Support leadership to evaluate the financial impact of technology investments and AI initiatives. Own core financial planning, including forecasting and long-range planning, while optimizing operational costs and contract terms.
Senior Machine Learning Engineer, Relevance and Personalization (Query Intelligence)
Airbnb
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Full Time
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12 days ago
Airbnb
Develop and productionize machine learning models for query intelligence, focusing on autocomplete, intent modeling, and natural-language search. Collaborate with cross-functional teams to improve retrieval and ranking to match guests with hosts effectively.
Design and maintain Finance integrations and microservices while extending the in-house automation platform. Develop AI-assisted automations and MCP integrations to enhance internal platform capabilities and self-service workflows.
Drive the global expansion of Airbnb's Services business by developing and executing strategies for new travel-adjacent categories. Lead cross-functional alignment and leverage analytical rigor to build scalable operational frameworks and programs.
The Enablement Manager supports Law Enforcement Operations by evolving operating frameworks, tooling, and training to ensure accurate and timely responses to lawful data requests. They are responsible for monitoring KPIs, reporting performance trends, and identifying operational gaps to mitigate enterprise risk.
Lead the strategy, roadmap, and execution of quality tooling to evaluate and improve agent performance at scale. Partner with engineering and operations to deliver AI-powered automation solutions and high-quality product experiences.
Lead a team of Market Managers to grow and optimize Airbnb's home supply across Mexico, Central America, and the Caribbean. Partner with the Country Manager to execute strategic plans and collaborate cross-functionally to improve host performance and guest experience.
Lead the design and construction of large-scale distributed data systems for batch and real-time processing to power ML models and product features. Collaborate cross-functionally to shape the long-term vision and roadmap for Communication and Connectivity data infrastructure.
Lead the deployment of AI-powered tools, legal systems, and workflow automation to scale Airbnb's global legal infrastructure. Partner with legal stakeholders to design and implement AI agents, RAG pipelines, and custom business solutions.
Lead the global regulatory strategy by driving high-impact initiatives and translating complex legal mandates into scalable product solutions. Partner with Engineering and Product teams to oversee regulatory programs and mitigate operational risks.
The role serves as the primary authority on the competitive landscape, synthesizing market signals into actionable narratives for executive decision-making. Responsibilities include managing competitive monitoring, conducting strategic deep dives, and leading the competitive intelligence data strategy.
Monitor and evaluate premium support interactions in English and German to ensure luxury hospitality standards and financial prudence. Provide data-driven insights and coaching to enhance service delivery and operational effectiveness for high-net-worth clients.
Lead large-scale, cross-functional programs to improve community support and align with Airbnb's strategic goals. Act as a liaison between business functions like marketing, product, and engineering to ensure seamless user experiences.
Implement large-scale, cross-functional programs to drive strategic goals for the Community Support organization. Act as a bridge between business functions like Product, Engineering, and Marketing to execute end-to-end initiatives for hosts and guests.
Convert leads into new hotel supply to support market launches and achieve quarterly growth goals. Manage the full sales funnel by prospecting boutique hotels and building strong partner relationships.
Lead the development of Airbnb's client data and networking platform, including the GraphQL runtime and developer tooling. Collaborate with product and infrastructure teams to design scalable, cross-platform solutions that improve frontend engineering productivity.
Lead engineering teams in building and operating critical global payment systems while setting clear priorities and technical roadmaps. Collaborate with cross-functional partners to deliver scalable, reliable, and compliant payment experiences for guests and hosts.
Define and lead Airbnb's global social media measurement strategy by standardizing KPIs and frameworks across platforms. Translate complex data into strategic narratives to guide creative decisions and evaluate the impact of social investments on business outcomes.
Develop and improve frameworks for estimating the long-term causal impact of product changes on the platform. Build tooling to evaluate heterogeneous impacts and apply advanced econometric and experimental methods to business problems.
Senior Machine Learning Engineer, Relevance and Personalization
Airbnb
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Full Time
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25 days ago
Airbnb
Develop and productionize end-to-end ranking algorithms and ML pipelines to optimize search and personalization across the Airbnb platform. Collaborate with cross-functional partners to identify business opportunities and implement high-scale AI technologies.
Own the technical strategy for the Modeling, ML Serving, and API interface within the Host Pricing organization. Lead the development of a unified serving stack and evaluation infrastructure to accelerate the deployment of ML models.
Develop and evolve the core notification platform to deliver seamless experiences for guests and hosts globally. Collaborate with cross-functional teams to build scalable backend services and ensure system reliability through operational excellence.
Design, build, and operate the software and solutions for Airbnb's production network infrastructure, including traffic proxies and service meshes. Collaborate with open source communities and internal teams to optimize network performance and security across global regions.
Define and deliver products and platforms to reduce safety incidents and interpersonal harm within the Airbnb community. Lead cross-functional teams to create product visions, manage roadmaps, and implement machine learning models to detect risk.
Design and maintain the frontend for Airbnb's Quality Platform, translating complex AI-driven testing workflows into intuitive interfaces. Collaborate with cross-functional teams to improve developer productivity and visualize large-scale testing data.
Develop and maintain tools and systems to ensure service reliability, scalability, and efficient incident management. Act as an Incident Commander to lead cross-functional teams during high-severity events and mentor junior engineers.
Provide end-to-end premium support for Airbnb's luxury segment and community members across various communication channels. Manage complex cases to resolution while collaborating with internal stakeholders and providing insights for process improvement.
Develop and maintain the end-to-end developer experience for Airbnb's backend engineers, focusing on build systems and CI/CD tooling. The role involves shaping technical strategies to improve developer velocity, reliability, and productivity across the organization.
Staff Machine Learning Engineer, Community Support Engineering
Airbnb
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Full Time
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a month ago
Airbnb
Lead the development of novel ML systems and AI solutions to transform Airbnb's customer service experience. Work cross-functionally to design and build scalable, intelligent services including LLM optimization and RAG.
Lead the backend architecture and application of AI technologies for guest-host communication and connectivity platforms. Partner with senior leaders to build scalable foundations for notifications and partner integration platforms while mentoring other engineers.
Drive the strategic vision for global payments operations by delivering actionable insights and architecting scalable reporting platforms. Collaborate cross-functionally to optimize user journeys and improve payment processing systems through advanced quantitative measurement.
Lead the post-transaction product strategy for the full dispute lifecycle, including chargeback processing and proactive dispute prevention. Build scalable infrastructure and decisioning logic to reduce net losses while maintaining marketplace trust.
Lead demand forecasting, capacity planning, and agent prioritization for Scaled and Revenue Operations teams. Transform workforce data into executive narratives to optimize vendor footprints and drive operational efficiency through AI and strategic staffing.
Lead demand forecasting, capacity planning, and resource utilization for adapted and revenue operations teams. Transform complex workforce data into strategic insights to guide executive decision-making and optimize vendor performance.
Own the strategic design of risk frameworks, registries, and AI governance for Community Support while partnering with the Insider Threat program. Lead the end-to-end lifecycle of systemic root cause resolution and deliver executive-level risk narratives to senior leadership.
Define the multi-year vision for Data Governance and Quality while designing scalable data architectures for real-time and AI requirements. Lead cross-functional task forces to ensure compliance with regulatory landscapes like GDPR and the AI Act.
Architect and implement advanced ML solutions, including recommendation engines and LLM integrations, to enhance guest and host experiences. Lead and mentor cross-functional teams of ML, Data, and Product engineers to drive AI applications in messaging and notifications.
Lead the negotiation and drafting of high-value strategic commercial agreements and partnerships. Collaborate with cross-functional stakeholders to resolve legal risks and advance global business objectives.
Principal AI/ML Researcher / Engineer In Reasoning, Planning, and Decision-making systems
Airbnb
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Full Time
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2 months ago
Airbnb
Lead the research and architecture of cognitive AI systems focusing on reasoning, planning, and decision-making to enhance Airbnb's personalization and coordination. Develop and operationalize multi-agent systems and hybrid symbolic-subsymbolic frameworks to move beyond pattern recognition into autonomous agency.
Partner with engineering leadership to design and execute sourcing strategies for critical technology capabilities and infrastructure. Modernize procurement workflows by integrating AI and automation to improve decision-making and commercial discipline.
Principal AI/ML Researcher / Engineer In Bayesian, Large Foundational Systems, and Distributional Reinforcement Learning
Airbnb
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Full Time
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2 months ago
Airbnb
Lead the research and development of advanced AI models integrating Bayesian frameworks with LLMs and LMMs to enhance personalization and decision-making. Architect scalable, production-level systems that balance exploration and uncertainty to optimize the guest and host experience.
Lead the Revenue Operations team to ensure proper financial processes, controls, and reporting are in place for platform operations. Partner cross-functionally to manage high-value accounts and drive AI-enabled automation within the controllership function.
Define the vision and strategy for the Defense Platform to power safety, integrity, and equity across Airbnb. Lead cross-functional teams to build scalable AI/ML-powered solutions that mitigate risks and prevent bad actors.
Lead advanced analytics and statistical modeling to drive growth for hosting services, including the Co-Host Network and Superhost Ambassadors program. The role involves defining key metrics, conducting A/B tests, and developing AI-assisted tools to automate reporting and insights delivery.
Lead advanced analytics and statistical modeling to drive growth for Airbnb's hosting services and supply programs. The role involves defining key metrics, conducting A/B tests, and developing AI-assisted tools to automate reporting and insights delivery.
Senior Machine Learning Engineer, Community Support Engineering
Airbnb
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Full Time
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2 months ago
Airbnb
Develop and optimize novel ML systems and Generative AI technologies to transform Airbnb's customer service experience. Work cross-functionally to design scalable AI solutions and share latest ML technologies across global regions.
Lead the strategic direction of Payments insights by streamlining data-driven decision making across platform, product, and operations. You will design experiments, analyze payment performance, and collaborate with cross-functional teams to optimize the end-to-end payments journey.
Manage complex safety cases involving sensitive issues like discrimination and personal threats to support survivors and restore their status quo. Interact with community members via live chat, phone, and social platforms while collaborating with stakeholders to improve safety services.
Lead the product strategy and roadmap for Airbnb in the EMEA region by translating user insights into innovative features. Collaborate with global and local cross-functional teams to drive product releases and manage the full product lifecycle from concept to launch.
Lead advanced analytics to support the acquisition of new hosts and drive business growth. This involves conducting in-depth data analysis, defining key metrics, and collaborating with cross-functional teams to inform strategic decisions.
Principal Machine Learning Engineer- LLM Fine-tuning and Optimization
Airbnb
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Full Time
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2 months ago
Airbnb
Responsible for fine-tuning and optimizing state-of-the-art LLMs for diverse use cases and high-performance deployment on Airbnb's ML infrastructure. You will design AI products like AI Assistants and autonomous agents while creating a multi-year technical roadmap.
(Contract) Senior Data Scientist, Platform Inference - MarTech DS Measurement
Airbnb
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Full Time
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2 months ago
Airbnb
Design and maintain Marketing Mix Models and geo-based causal inference experiments to quantify the incremental impact of marketing investments. Translate complex measurement findings into actionable budget recommendations for senior Marketing and Finance stakeholders.
Manage professional host accounts and drive supply growth and quality within the Italian market. Develop localized supply management strategies and nurture strategic relationships to increase Airbnb's market presence.
Lead the development and execution of global regulatory compliance programs to support supply growth and risk reduction. Coordinate with cross-functional teams including Engineering, Data Science, and Legal to align roadmaps and drive operational efficiency.
Lead the analytics strategy for Airbnb's guest lifecycle marketing, focusing on driving incremental bookings through experimentation and insights. Develop measurement frameworks and scalable reporting to optimize multi-channel communications across the guest journey.
Lead a team of market managers to execute end-to-end strategies for supply acquisition and host quality in the Southeast & Gulf territory. Accountable for business performance, revenue goals, and optimizing supply to meet customer demand.
Engineering Manager, Marketing Technology - Segmentation Platform & Insights Platform
Airbnb
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Full Time
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2 months ago
Airbnb
Lead the Segmentation and Insights Platform teams to build AI-native infrastructure for personalized marketing and observability. Oversee the technical direction, roadmap execution, and the deployment of production-grade autonomous agent pipelines.
Lead a team of analysts to measure and optimize global Fraud & Safety operations through KPI frameworks and experimentation. Partner cross-functionally with Product, Policy, and Engineering to improve human enforcement efficiency and platform safety.
Lead the field market expert team to develop and expand the Airbnb Luxe portfolio across North America, Latin America, and the Caribbean. Define regional growth strategies, manage high-end host relationships, and ensure strict quality standards are maintained.
Lead a team of market experts to grow Airbnb Luxe's supply across North America, Latin America, and the Caribbean. Set regional strategies for acquisition and quality while managing high-value host relationships and portfolio performance.
Lead a team of market experts to grow and optimize Airbnb Luxe's supply across North America, Latin America, and the Caribbean. Set regional growth strategies and maintain high quality standards for extraordinary homes while managing high-value host relationships.
Define and drive the long-term technical strategy and architecture for Airbnb's global payments ecosystem. Lead multi-team initiatives to build scalable solutions while mentoring engineers and aligning technical efforts with business outcomes.
Responsible for fine-tuning and optimizing state-of-the-art LLMs for diverse use cases and high-performance deployment. You will design AI products like AI Assistants and autonomous agents while driving key architectural decisions for Airbnb's ML platform.
Manage complex safety cases involving sensitive issues such as discrimination, violence, and exploitation via various communication channels. Provide high-level support to survivors while collaborating with internal teams to improve safety standards and operational workflows.
Manage complex safety cases involving sensitive issues like discrimination and personal threats to support survivors and restore their status quo. Interact with community members via live chat, phone, and social platforms while collaborating with stakeholders to improve safety services.
The Safety Specialist is responsible for investigating complex safety incidents, including personal threats and trauma-related cases, while maintaining confidentiality and documenting findings. They also collaborate with internal teams to develop safety policies and educate the community to ensure a secure environment.
The Senior Regulatory Operations Manager will lead the development and execution of scaled compliance programs across various jurisdictions while managing cross-functional stakeholders. They will analyze strategic opportunities for risk reduction and drive operational efficiency across Policy, Legal, and Engineering teams.
Senior Manager Global Capacity and Operational Planning (Community Support)
Airbnb
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Full Time
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3 months ago
Airbnb
The Senior Manager will lead demand forecasting and long-term planning strategy across multi-channel contact center operations to ensure optimal resource allocation. They will also design statistical models, manage data pipelines, and provide actionable insights to senior leadership to drive scalable workforce decisions.
The analyst will own short-term and long-term demand forecasting across global operations using statistical and machine learning models. They will also partner with cross-functional teams to design data pipelines and provide actionable insights to leadership for workforce decision-making.
You will define and execute the long-term vision for the Trust Platform, driving architectural direction for fraud and safety systems. You will also partner with cross-functional teams to deliver measurable business impact while mentoring engineers and championing an AI-first engineering approach.
You will lead innovation in data science to identify guest preferences and optimize the online discovery funnel across Airbnb's business verticals. The role involves partnering with product and engineering teams to build AI-driven data products and frameworks that enhance personalized user experiences.
Define and drive the long-term performance strategy for Airbnb's infrastructure, including product performance and efficiency. Lead the architecture of profiling and instrumentation tools while mentoring engineering teams to ensure scalable and efficient system operations.
You will lead technical initiatives and develop market-specific features for the global iOS platform while mentoring other engineers. You will also collaborate with cross-functional teams to translate product requirements into scalable technical solutions.
Senior Staff Machine Learning Engineer, Growth Platform Engineering
Airbnb
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Full Time
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3 months ago
Airbnb
You will lead the design and development of AI-powered agentic systems to drive sustainable growth and personalize customer experiences at scale. This involves collaborating with cross-functional teams to productionize machine learning models and mentor engineers in building resilient, high-performing AI infrastructure.
You will lead the strategic development and execution of scalable regulatory programs across multiple jurisdictions while partnering with technical teams to design automated compliance solutions. Additionally, you will serve as the primary operational architect, influencing cross-functional roadmaps and managing regulatory risks to ensure global compliance.
Senior Manager, Advanced Analytics, Fraud & Safety Operations
Airbnb
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Full Time
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4 months ago
Airbnb
You will lead a team of advanced analysts to build and scale data systems for fraud detection, safety measurement, and risk management. The role involves driving the enterprise-wide safety data strategy and empowering cross-functional stakeholders to make data-driven decisions.
Lead the technical strategy and execution of solutions for international market initiatives. Collaborate with cross-functional teams to deliver high-quality products that enhance guest experiences.
Engineering Manager, Community Support Engineering (Routing and Data)
Airbnb
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Full Time
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4 months ago
Airbnb
The Engineering Manager will lead the China Routing and Data team, focusing on defining and driving long-term technical strategy and architecture for CS foundation systems. Responsibilities include leading technical initiatives, collaborating with cross-functional partners to deliver high-quality products, and nurturing a culture of technical quality and engineering excellence.
The role involves envisioning, championing, and supporting the development of novel Machine Learning systems, product integrations, and performance optimizations to solve real-world problems. You will also work cross-functionally with product, design, and other engineering teams to build efficient AI solutions for Customer Service products.
The role involves architecting improvements to the existing Bazel installation and remote build/cache infrastructure to enhance correctness, reproducibility, and speed, while setting the technical roadmap for build system reliability and performance. Responsibilities also include accelerating inner-loop development velocity and serving as the technical authority on build systems across Airbnb.
Senior Machine Learning Engineer, Community Support Engineering
Airbnb
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Full Time
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5 months ago
Airbnb
The engineer will envision, champion, and support the development of novel Machine Learning systems, product integrations, and performance optimizations to solve real-world problems. They will also work cross-functionally to design and build efficient AI solutions for Airbnb Customer Service products.
The Specialist will provide end-to-end support to key community members, including the Luxury segment, taking ownership of complex cases to ensure complete resolution while fostering strong user relationships. Responsibilities include interacting via livechat, social platforms, and phone, and escalating issues accurately when necessary.
The role involves owning the end-to-end system design vision for the Compliance organization, setting architectural direction for nearly 30 engineers across multiple teams, and driving foundational architectural shifts like moving to a customer-centric model. Key duties include leading the technical strategy for expanding KYC capabilities and architecting systems to adapt to evolving digital identity landscapes and regulatory mandates.
Lead a team of machine learning engineers to research, design, and optimize AI models and services. Build relationships and drive alignment with stakeholders to enhance the Community Support experience.
The Senior Staff Engineer will lead and mentor a team to scale the AI-enabled operations model and deliver AIOps solutions, setting the technical bar and owning the AIOps vision, strategy, and roadmap. Responsibilities include driving execution, partnering with engineering teams to improve service efficiency, and leading 1–3 year operations architecture planning.
As a Senior Automation Engineer, you will build and maintain automation coverage for features and releases, collaborating closely with engineering teams. You will also lead the implementation of a test automation strategy and contribute to improving existing automation frameworks.
Senior Staff Machine Learning Engineer, Community Support Engineering
Airbnb
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Full Time
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6 months ago
Airbnb
The role involves exploring, experimenting, building, and continuously improving Machine Learning models and pipelines using large-scale data for product and operational use cases. Responsibilities also include hands-on development, productionizing, and operating these models and pipelines at scale, collaborating with cross-functional partners to drive engineering decisions.
As a Staff Software Engineer, you will lead a team to improve the customer and agent experience at Airbnb. You will collaborate with cross-functional partners and drive the execution of projects across the full software development lifecycle.
Lead the development of the Automation Platform and collaborate with AI & ML engineering teams to enhance customer service. Drive technical vision and strategy for backend optimization and participate in the full development cycle.
Staff Machine Learning Engineer, Listings and Host Tools Data and AI
Airbnb
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Full Time
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8 months ago
Airbnb
The role involves working with large-scale structured and unstructured data to build and improve machine learning models for Airbnb's products. Collaboration with cross-functional teams is essential to identify business opportunities and drive engineering decisions.
The Senior Associate, Escalations manages complex cases and provides high-level service to customers. This role involves direct interaction with customers and internal stakeholders to resolve issues effectively.
Model and analyze regulatory impact while supporting the development of statistical models and machine learning algorithms. Assist in data collection and preparation for economic analysis, and generate visualizations to convey research findings.
