Lead the development of high-performance online data storage and ingestion platforms, including KV stores and CDC solutions. Drive the long-term technical strategy, mentor engineering teams, and ensure high operational standards for business-critical systems.
Airbnb
153 Remote Job Openings at Airbnb
Lead the workforce management team to optimize staffing levels, scheduling, and real-time monitoring for the community support organization. Balance cost control with service level agreements (SLAs) to enhance the overall customer experience through data-driven insights.
Lead workforce planning and real-time monitoring to maximize efficiency and ensure optimal staffing levels for Community Support. Drive service level performance through data-driven insights while balancing cost control and customer experience.
Develop and drive sustainable operating models for Global Delivery while managing a team of experts and people managers. Act as the voice of the frontline to influence product design and ensure the successful operationalization of critical customer support programs.
Lead the product strategy and execution for AI Personalization within Airbnb's customer support ecosystem to emulate high-performing human agents. Own the full stack from retrieval systems to consumer-facing AI experiences across multiple surfaces.
Develop and optimize novel ML systems and Agentic AI technologies to transform Airbnb's customer service experience. Collaborate cross-functionally to build intelligent AI assistants and scalable production-grade ML services.
Execute day-to-day operations of central learning and communication platforms for millions of hosts worldwide. Optimize content management systems and workflows for in-app messaging, email, and the Resource Center.
Manage professional host accounts and acquire high-quality inventory to drive growth and retention in assigned territories. Act as a local market expert to develop scalable supply strategies and maintain strong partner relationships.
Lead the vision, strategy, and roadmap for the API platform for hosts and developers. Drive the delivery of platform improvements and manage product marketing to scale adoption among partners.
Oversee regional customer service operations by managing a team of people managers and ensuring high-quality support for the community. Drive performance through behavior-based coaching, strategic planning, and the execution of complex escalation handling.
Design and build the next generation big data compute platform to support ETL, analytics, and machine learning. Manage the reliability, performance, and cost efficiency of the platform while contributing to open source software.
Define the multi-year vision for Data Governance and Quality while designing scalable data architectures for real-time and AI requirements. Lead cross-functional task forces to ensure compliance with regulatory landscapes like GDPR and the AI Act.
Define and shape Airbnb's presence on Instagram by creating native content across Reels, Carousels, and Stories. Coordinate all social content to ensure a coherent brand narrative while managing real-time community engagement and analyzing performance metrics.
Architect and deploy large-scale AI systems, including LLM agents and real-time fraud defenses, to optimize Airbnb's global payment experience. Collaborate with cross-functional teams to translate complex business requirements into low-latency, reliable production services.
Serve as the dedicated compensation partner for the Technology organization, supporting senior leaders in Engineering, ML, and Data Science. Design and build AI-powered compensation tools, models, and frameworks to drive strategic decision-making and market competitiveness.
Oversee a team of customer service ambassadors to ensure high-quality support and manage complex escalations for the Airbnb community. Drive team performance through behavior-based coaching, strategic planning, and operational oversight of service targets.
Lead strategic business and product initiatives through advanced data analysis, statistical modeling, and experimentation. Drive product decisions regarding pricing, calendar availability, and competitive intelligence while partnering with the head of Product for Marketplace.
Architect and implement advanced ML solutions, including recommendation engines and LLM integrations, to enhance guest and host experiences. Lead and mentor cross-functional teams of ML, Data, and Product engineers to drive AI applications in messaging and notifications.
Lead the negotiation and drafting of high-value strategic commercial agreements and partnerships. Collaborate with cross-functional stakeholders to resolve legal risks and advance global business objectives.
Lead the creation and publication of real-time, reactive social content that aligns with cultural trends and Airbnb's brand POV. Collaborate with cross-functional teams to move ideas from concept to execution quickly across platforms like TikTok, Instagram, and YouTube.
Principal AI/ML Researcher / Engineer In Reasoning, Planning, and Decision-making systems
Airbnb
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Full Time
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7 days ago
Airbnb
Lead the research and architecture of cognitive AI systems focusing on reasoning, planning, and decision-making to enhance Airbnb's personalization and coordination. Develop and operationalize multi-agent systems and hybrid symbolic-subsymbolic frameworks to move beyond pattern recognition into autonomous agency.
Partner with engineering leadership to design and execute sourcing strategies for critical technology capabilities and infrastructure. Modernize procurement workflows by integrating AI and automation to improve decision-making and commercial discipline.
Principal AI/ML Researcher / Engineer In Bayesian, Large Foundational Systems, and Distributional Reinforcement Learning
Airbnb
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Full Time
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11 days ago
Airbnb
Lead the research and development of advanced AI models integrating Bayesian frameworks with LLMs and LMMs to enhance personalization and decision-making. Architect scalable, production-level systems that balance exploration and uncertainty to optimize the guest and host experience.
Lead the Revenue Operations team to ensure proper financial processes, controls, and reporting are in place for platform operations. Partner cross-functionally to manage high-value accounts and drive AI-enabled automation within the controllership function.
Define the vision and strategy for the Defense Platform to power safety, integrity, and equity across Airbnb. Lead cross-functional teams to build scalable AI/ML-powered solutions that mitigate risks and prevent bad actors.
Lead the planning and execution of large cross-functional initiatives to build new payments capabilities and deliver strategic business priorities. Partner with engineering, ops, and product teams to manage risks and maintain transparent communication with senior leadership.
Architect and productionize batch and real-time data systems to support business needs while ensuring data quality and stability. Collaborate with cross-functional teams to design scalable data models and provide technical leadership and mentorship to the engineering team.
Architect and manage integrations and microservices within the Oracle Integration Cloud and support application infrastructure. Design and execute projects to improve systems, develop BIP reports, and provide technical guidance to team members.
Lead a team of BPI analysts to optimize Community Support through continuous improvement and proactive process engineering. Focus on designing reliable, measurable, and AI-ready systems that reduce burden for both agents and customers.
Lead workforce planning and real-time monitoring to maximize efficiency and ensure optimal staffing levels for global community support. Drive service level performance through data-driven insights while balancing cost control and customer experience.
Own the operational strategy and execution of Airbnb's organic social always-on content series to build brand presence and cultural relevance. Define systems, governance, and workflows to enable creative teams to produce high-quality global content at scale.
Lead advanced analytics and statistical modeling to drive growth for Airbnb's hosting services and supply programs. The role involves defining key metrics, conducting A/B tests, and developing AI-assisted tools to automate reporting and insights delivery.
Lead advanced analytics and statistical modeling to drive growth for hosting services, including the Co-Host Network and Superhost Ambassadors program. The role involves defining key metrics, conducting A/B tests, and developing AI-assisted tools to automate reporting and insights delivery.
Lead the design and implementation of custom business solutions and Agentic AI workflows to enhance internal productivity. Manage stakeholder relationships, drive automation initiatives, and mentor junior team members to ensure operational excellence.
Senior Machine Learning Engineer, Community Support Engineering
Airbnb
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Full Time
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14 days ago
Airbnb
Develop and optimize novel ML systems and Generative AI technologies to transform Airbnb's customer service experience. Work cross-functionally to design scalable AI solutions and share latest ML technologies across global regions.
Drive end-to-end technical programs for Guest and Host Tech by managing schedules, risks, and technical trade-offs. Act as a force multiplier to improve work quality and velocity across cross-functional teams while maintaining clear communication with leadership.
Lead the engineering execution for the Core Entities platform and the development of a real-time Trip Intelligence data product. Manage a team of approximately 7 engineers while partnering with cross-functional teams to build foundational AI data infrastructure.
Lead the strategic direction of Payments insights by streamlining data-driven decision making across platform, product, and operations. You will design experiments, analyze payment performance, and collaborate with cross-functional teams to optimize the end-to-end payments journey.
Manage complex safety cases involving sensitive issues like discrimination and personal threats to support survivors and restore their status quo. Interact with community members via live chat, phone, and social platforms while collaborating with stakeholders to improve safety services.
Lead the development of Airbnb's client data layer, including GraphQL runtime and networking infrastructure. Partner with product teams to design and implement scalable tooling and frameworks that improve frontend developer productivity.
Lead the product strategy and roadmap for Airbnb in the EMEA region by translating user insights into innovative features. Collaborate with global and local cross-functional teams to drive product releases and manage the full product lifecycle from concept to launch.
Lead the successful launch of internal software for global CS agents by coordinating between engineering, product, and operations. Manage release health metrics, facilitate go/no-go decisions, and conduct post-launch retrospectives to drive continuous improvement.
Gestionnaire principal·e des mises en production, plateforme du service à la clientèle
Airbnb
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Full Time
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20 days ago
Airbnb
Act as the primary liaison between platform management, engineering, and operations to ensure the successful launch of internal customer support software. This includes managing documentation, defining go/no-go criteria, and monitoring post-launch adoption and performance.
Lead advanced analytics to support the acquisition of new hosts and drive business growth. This involves conducting in-depth data analysis, defining key metrics, and collaborating with cross-functional teams to inform strategic decisions.
Design, build, and maintain scalable data pipelines and models to ensure compliance with Tax, Payments, and Legal regulations. Collaborate with cross-functional teams to deliver high-quality data assets for product, AI/ML, and data science use-cases.
Principal Machine Learning Engineer- LLM Fine-tuning and Optimization
Airbnb
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Full Time
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22 days ago
Airbnb
Responsible for fine-tuning and optimizing state-of-the-art LLMs for diverse use cases and high-performance deployment on Airbnb's ML infrastructure. You will design AI products like AI Assistants and autonomous agents while creating a multi-year technical roadmap.
Design, build, and operate a scalable, globally distributed system-of-record storage platform and a high-performance data access layer. Develop tools and automation to simplify data schema management, monitoring, and migration for product developers.
Develop and productionize ML-based recommendation systems and intent models to personalize guest travel insurance offerings. Collaborate with cross-functional teams to design high-velocity experiments and optimize the user journey through intelligent content ranking.
(Contract) Senior Data Scientist, Platform Inference - MarTech DS Measurement
Airbnb
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Full Time
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25 days ago
Airbnb
Design and maintain Marketing Mix Models and geo-based causal inference experiments to quantify the incremental impact of marketing investments. Translate complex measurement findings into actionable budget recommendations for senior Marketing and Finance stakeholders.
Manage professional host accounts and drive supply growth and quality within the Italian market. Develop localized supply management strategies and nurture strategic relationships to increase Airbnb's market presence.
Lead the development and execution of global regulatory compliance programs to support supply growth and risk reduction. Coordinate with cross-functional teams including Engineering, Data Science, and Legal to align roadmaps and drive operational efficiency.
Lead the strategic development and execution of scalable regulatory programs across multiple jurisdictions to ensure global compliance. Translate regulatory trends and data into actionable business strategies while influencing cross-functional roadmaps.
Own the full relationship with Tier 1 connectivity partners to drive growth and align partner behavior with Airbnb's strategic objectives. Act as the bridge between partners, product teams, and internal stakeholders to optimize API integrations and marketplace dynamics.
Manage budget, planning, and analytics for the Marketing organization to evolve growth strategies for Host and Guest communities. Partner cross-functionally to optimize investments, establish KPI frameworks, and provide strategic financial insights to senior executives.
The role focuses on generating leads and conducting in-person sales pitches to recruit service hosts in key Mexico City neighborhoods. It also involves managing the initial onboarding process and gathering market insights to improve service offerings.
Lead the data strategy for the guest app's promotional experience to improve conversion and develop a multi-product app experience. Serve as a key analytics partner to senior stakeholders, providing data-driven insights and designing complex experiments to measure feature impact.
Lead the positioning and launch communications for new features and products to drive host adoption and trust. Collaborate with cross-functional teams to develop messaging frameworks and measure engagement through KPI frameworks.
Expand the Airbnb-friendly program by identifying and closing partnerships with real estate developers, owners, and operators in the Eastern US. Manage the full sales funnel from lead generation to contract negotiation and hand-off to account management.
Lead the analysis of supply and demand for Airbnb's new Services business to drive key financial and customer metrics. This involves conducting advanced data analysis, defining new metrics, and collaborating with cross-functional teams to inform strategic decisions.
Oversee safety support teams to ensure high-quality customer service and manage complex, high-risk escalations. Drive team performance through behavior-based coaching, strategic headcount planning, and the implementation of operational targets.
Lead and coach a team of safety support ambassadors to provide premium customer service and handle complex, high-risk cases. Manage operational performance, resource allocation, and talent development to ensure high service standards and community safety.
The Senior Release Manager ensures the successful global launch of internal software for Community Support agents by coordinating between engineering, product, and operations. They are responsible for maintaining release trackers, facilitating go/no-go decisions, and conducting post-launch retrospectives to drive continuous improvement.
Responsible for weekly foreign exchange netting and settlement across multiple banks and currencies. Manages corporate liquidity, interest rate tracking, letter of credit issuances, and AI-driven process improvements.
Lead the analytics strategy for Airbnb's guest lifecycle marketing, focusing on driving incremental bookings through experimentation and insights. Develop measurement frameworks and scalable reporting to optimize multi-channel communications across the guest journey.
Lead a team of market managers to execute end-to-end strategies for supply acquisition and host quality in the Southeast & Gulf territory. Accountable for business performance, revenue goals, and optimizing supply to meet customer demand.
Engineering Manager, Marketing Technology - Segmentation Platform & Insights Platform
Airbnb
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Full Time
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a month ago
Airbnb
Lead the Segmentation and Insights Platform teams to build AI-native infrastructure for personalized marketing and observability. Oversee the technical direction, roadmap execution, and the deployment of production-grade autonomous agent pipelines.
Lead the Storage SRE team in managing the reliability, security, and performance of Airbnb's global database fleet. Own the technical roadmap and drive the adoption of new distributed database technologies while maintaining operational excellence.
Lead a team of analysts to measure and optimize global Fraud & Safety operations through KPI frameworks and experimentation. Partner cross-functionally with Product, Policy, and Engineering to improve human enforcement efficiency and platform safety.
Lead the Experiment Infrastructure team to deliver a next-generation experimentation platform that enables faster data-driven iteration. Shape the technical strategy and roadmap while partnering with cross-functional stakeholders to improve experiment setup, analysis, and reliability.
Lead business enablement by translating business requirements into technical SaaS and AI-driven solutions for collaboration products. Act as a strategic partner to align technology roadmaps with business priorities and oversee the product release lifecycle.
Perform quantitative analysis and economic impact modeling on high-visibility topics like regulation, housing, and tourism. Translate complex data insights into accessible resources and dashboards for cross-functional partners and external stakeholders.
Lead a team of market experts to grow and optimize Airbnb Luxe's supply across North America, Latin America, and the Caribbean. Set regional growth strategies and maintain high quality standards for extraordinary homes while managing high-value host relationships.
Lead a team of market experts to grow Airbnb Luxe's supply across North America, Latin America, and the Caribbean. Set regional strategies for acquisition and quality while managing high-value host relationships and portfolio performance.
Lead the field market expert team to develop and expand the Airbnb Luxe portfolio across North America, Latin America, and the Caribbean. Define regional growth strategies, manage high-end host relationships, and ensure strict quality standards are maintained.
Lead the growth marketing strategy across Asia, managing teams and identifying opportunities in markets like Japan, Korea, India, and Southeast Asia. Drive regional capabilities through AI-first marketing approaches and collaborate with global teams to scale localized initiatives.
The Senior Market Manager is responsible for acquiring unique supply in the services market and building a strong market presence in their assigned territory. This includes developing acquisition strategies, managing top-tier accounts, and collaborating with internal teams to drive long-term market success.
Design, build, and maintain Finance integrations and microservices using Python and Oracle. Develop AI-assisted automations and MCP integrations to enhance internal platform capabilities and business operations.
Lead the development of major subsystems to enable localized and scalable guest and host experiences across Europe and EMEA. Set the technical vision and collaborate with cross-functional teams to align high-level product goals with technical execution.
Lead strategic business growth and demand strategy for Airbnb's Experiences business in priority markets and globally. Collaborate with cross-functional teams to translate data-driven insights into operational plans that scale the business.
Lead the architecture and implementation of complex backend features to localize Airbnb experiences for the EMEA region. Collaborate with cross-functional partners and mentor junior engineers to improve coding standards and system quality.
Define and drive the long-term technical strategy and architecture for Airbnb's global payments ecosystem. Lead multi-team initiatives to build scalable solutions while mentoring engineers and aligning technical efforts with business outcomes.
Responsible for fine-tuning and optimizing state-of-the-art LLMs for diverse use cases and high-performance deployment. You will design AI products like AI Assistants and autonomous agents while driving key architectural decisions for Airbnb's ML platform.
Manage complex safety cases involving sensitive issues such as discrimination, violence, and exploitation via various communication channels. Provide high-level support to survivors while collaborating with internal teams to improve safety standards and operational workflows.
Manage complex safety cases involving sensitive issues like discrimination and personal threats to support survivors and restore their status quo. Interact with community members via live chat, phone, and social platforms while collaborating with stakeholders to improve safety services.
Partner with Product and Analytics leaders to drive impact assessment and inform the product roadmap for Airbnb's host ecosystem. Manage performance systems, OKRs, and translate experimentation results into strategic recommendations for senior leadership.
Lead end-to-end sourcing and supplier relationship management for professional services, including consulting and business operations. Develop category plans to drive cost optimization, innovation, and operational efficiency using an AI-first mindset.
The Associate Principal will partner with senior leadership to provide actionable financial insights, strategic recommendations, and rigorous analysis to drive growth and profitability. They will also manage annual and quarterly planning, oversee budget tracking, and lead strategic projects to optimize operational efficiency.
The Safety Specialist is responsible for investigating complex safety incidents, including personal threats and trauma-related cases, while maintaining confidentiality and documenting findings. They also collaborate with internal teams to develop safety policies and educate the community to ensure a secure environment.
The Staff Software Engineer will lead the multi-year roadmap and architecture for the Unified Data Store client stack to ensure high performance and reliability. They will also drive engineering excellence by establishing best practices and mentoring senior talent across the organization.
You will lead the development and refinement of major subsystems powering the core user journey for Airbnb guests. This involves designing technical systems, mentoring engineers, and collaborating across various product teams to ensure high-quality, scalable solutions.
You will lead the implementation of test automation strategies using AI to ensure high-quality software across the testing pyramid. You will collaborate with cross-functional teams to maintain automation frameworks and integrate testing into CI/CD pipelines.
The Senior Regulatory Operations Manager will lead the development and execution of scaled compliance programs across various jurisdictions while managing cross-functional stakeholders. They will analyze strategic opportunities for risk reduction and drive operational efficiency across Policy, Legal, and Engineering teams.
You will lead a high-performing team to manage and execute the global strategy for Airbnb's connectivity partners, including channel managers and PMS systems. The role involves driving supply acquisition, meeting revenue KPIs, and fostering cross-functional collaboration to improve hotel booking performance.
Senior Manager Global Capacity and Operational Planning (Community Support)
Airbnb
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Full Time
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2 months ago
Airbnb
The Senior Manager will lead demand forecasting and long-term planning strategy across multi-channel contact center operations to ensure optimal resource allocation. They will also design statistical models, manage data pipelines, and provide actionable insights to senior leadership to drive scalable workforce decisions.
The analyst will own short-term and long-term demand forecasting across global operations using statistical and machine learning models. They will also partner with cross-functional teams to design data pipelines and provide actionable insights to leadership for workforce decision-making.
You will define and execute the long-term vision for the Trust Platform, driving architectural direction for fraud and safety systems. You will also partner with cross-functional teams to deliver measurable business impact while mentoring engineers and championing an AI-first engineering approach.
You will lead innovation in data science to identify guest preferences and optimize the online discovery funnel across Airbnb's business verticals. The role involves partnering with product and engineering teams to build AI-driven data products and frameworks that enhance personalized user experiences.
You will lead the development and maintenance of automated test coverage for the payments platform while collaborating with cross-functional teams to ensure high-quality releases. Additionally, you will integrate testing processes into CI/CD pipelines and perform complex troubleshooting to maintain system reliability.
Define and drive the long-term performance strategy for Airbnb's infrastructure, including product performance and efficiency. Lead the architecture of profiling and instrumentation tools while mentoring engineering teams to ensure scalable and efficient system operations.
The Senior Growth Marketing Manager will shape Airbnb's growth strategy in Korea by identifying market opportunities and generating actionable insights. They will collaborate with cross-functional teams to execute data-driven marketing initiatives across local platforms like Naver and Kakao.
Design and build self-service analytics tools to enable country teams to monitor performance and act on local insights. Partner with regional leads to translate business questions into analytical frameworks and drive growth through data-driven decision-making.
The specialist will drive improvements in global fraud and safety agent workflows by designing logical systems and implementing process changes. They will act as a subject matter expert, facilitating communication between operations, product, and engineering teams to increase scalability and reliability.
You will develop causal inference models and data-driven frameworks to optimize marketplace performance, pricing strategies, and search ranking. You will partner with product and engineering teams to design experiments, measure impact, and guide strategic roadmaps.
You will develop models, measurement frameworks, and data products to optimize the Airbnb marketplace and improve guest and host experiences. This involves collaborating with cross-functional teams to drive innovation and using causal inference to measure the impact of new product features.
You will lead technical initiatives and develop market-specific features for the global iOS platform while mentoring other engineers. You will also collaborate with cross-functional teams to translate product requirements into scalable technical solutions.
Senior Staff Machine Learning Engineer, Growth Platform Engineering
Airbnb
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Full Time
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2 months ago
Airbnb
You will lead the design and development of AI-powered agentic systems to drive sustainable growth and personalize customer experiences at scale. This involves collaborating with cross-functional teams to productionize machine learning models and mentor engineers in building resilient, high-performing AI infrastructure.
The Business Development Lead will identify and manage strategic partnerships to support Airbnb's business goals in the Canadian market. This role involves collaborating across internal functions to ensure partnership activities are coordinated and aligned with company objectives.
The role involves leading strategic commercial partnerships and business development activities across Canada. You will collaborate with cross-functional teams including finance, legal, and marketing to identify growth opportunities and manage partner relationships.
You will lead the strategic development and execution of scalable regulatory programs across multiple jurisdictions while partnering with technical teams to design automated compliance solutions. Additionally, you will serve as the primary operational architect, influencing cross-functional roadmaps and managing regulatory risks to ensure global compliance.
Senior Manager, Advanced Analytics, Fraud & Safety Operations
Airbnb
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Full Time
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2 months ago
Airbnb
You will lead a team of advanced analysts to build and scale data systems for fraud detection, safety measurement, and risk management. The role involves driving the enterprise-wide safety data strategy and empowering cross-functional stakeholders to make data-driven decisions.
You will lead and develop a team of engineers to define and execute the multi-year technical roadmap for UI tooling and AI-powered workflows. You will also partner cross-functionally with Design, Product, and AI teams to drive adoption and improve the developer and designer experience at scale.
A Senior Software Engineer in Global Markets is expected to build scalable product capabilities and improve pricing, promotions, and discounts to enhance conversion and customer value. They will partner with various teams to clarify goals and translate them into a technical plan while ensuring high-quality code delivery.
Lead the technical strategy and execution of solutions for international market initiatives. Collaborate with cross-functional teams to deliver high-quality products that enhance guest experiences.
As a Senior Backend (or Fullstack) Engineer, you will collaborate with various teams to design and develop high-quality user experiences. Your primary objective will be to enhance understanding of production issues and facilitate quick triage of bugs and outages.
As a Senior Market Manager, you will ensure the health and expansion of Airbnb's supply in the West Territory by managing hosts and acquiring high-quality inventory. You will develop acquisition strategies and manage relationships with strategic partners to enhance Airbnb's market presence.
Engineering Manager, Community Support Engineering (Routing and Data)
Airbnb
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Full Time
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3 months ago
Airbnb
The Engineering Manager will lead the China Routing and Data team, focusing on defining and driving long-term technical strategy and architecture for CS foundation systems. Responsibilities include leading technical initiatives, collaborating with cross-functional partners to deliver high-quality products, and nurturing a culture of technical quality and engineering excellence.
Staff Backend Engineer, Reservations and Additional Products
Airbnb
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Full Time
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3 months ago
Airbnb
The role involves exploring, shaping, and developing new product experiences alongside cross-functional partners, leading investments in new technical capabilities to unlock product innovation. Engineers will translate prototypes into high-quality, scalable production code while defining and improving coding standards and best practices.
As a technical leader, you will define and drive the technical strategy for Airbnbβs network infrastructure, contributing to key components that connect global users and services across Layer3 to Layer7 technologies. You will influence large infrastructure initiatives like global interconnect architecture, load balancing, service mesh evolution, and edge security.
The manager will define and execute new strategies for detecting, containing, and mitigating security threats, owning incident response outcomes from identification through recovery. They will shape team operations by evolving operating models, guiding execution during incidents, and scaling capabilities through automation and engineering.
The engineer will build AI-Native Tooling and enhance developer velocity by identifying and resolving systemic bottlenecks in the development lifecycle. They will also ship high-scale infrastructure and advocate for quality by design by guiding architectural decisions with product teams.
The role involves envisioning, championing, and supporting the development of novel Machine Learning systems, product integrations, and performance optimizations to solve real-world problems. You will also work cross-functionally with product, design, and other engineering teams to build efficient AI solutions for Customer Service products.
The role involves architecting improvements to the existing Bazel installation and remote build/cache infrastructure to enhance correctness, reproducibility, and speed, while setting the technical roadmap for build system reliability and performance. Responsibilities also include accelerating inner-loop development velocity and serving as the technical authority on build systems across Airbnb.
This role involves leading and inspiring a team across Southeast Asia to grow Airbnbβs Homes and Hotel business by expanding partnerships and increasing high-quality accommodation supply. The leader will drive destination strategies, execute acquisition plans, and collaborate cross-functionally to ensure markets meet key performance indicators for revenue, supply, and quality.
This role involves leading and developing a high-performing, geographically distributed team focused on delivering data-driven insights and building tools to manage marketplace dynamics. The manager will serve as a key analytics partner to senior stakeholders, guiding strategic decisions through advanced data analysis and experimentation.
This role involves leading global process ideation and effectiveness strategy, driving business requirements from Operations, and influencing system design and prioritization across cross-functional teams. The specialist will also champion a data-driven culture and lead technical system changes across operational lines.
Lead a team of software engineers to build and automate reliable database operations, including deployment, provisioning, and scaling. Collaborate with peers and partners across product, infrastructure, and external vendors to define and execute a long-term vision and roadmap.
Define and execute the long-term ML technical vision and strategy for the Trust organization, architecting scalable solutions and championing best practices for production ML systems. Serve as a technical leader and mentor, driving and delivering large-scale, multi-quarter ML initiatives across multiple teams.
Senior Machine Learning Engineer, Community Support Engineering
Airbnb
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Full Time
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3 months ago
Airbnb
The engineer will envision, champion, and support the development of novel Machine Learning systems, product integrations, and performance optimizations to solve real-world problems. They will also work cross-functionally to design and build efficient AI solutions for Airbnb Customer Service products.
Lead the implementation of a test automation strategy leveraging AI and tooling across the entire testing pyramid to verify feature functionality for customer use cases. This includes building, maintaining, and effectively utilizing automated tests while collaborating with engineering teams to ensure robust test coverage for features and releases.
The Specialist will provide end-to-end support to key community members, including the Luxury segment, taking ownership of complex cases to ensure complete resolution while fostering strong user relationships. Responsibilities include interacting via livechat, social platforms, and phone, and escalating issues accurately when necessary.
The role involves owning the end-to-end system design vision for the Compliance organization, setting architectural direction for nearly 30 engineers across multiple teams, and driving foundational architectural shifts like moving to a customer-centric model. Key duties include leading the technical strategy for expanding KYC capabilities and architecting systems to adapt to evolving digital identity landscapes and regulatory mandates.
SpΓ©cialiste de lβExpΓ©rience RΓ©clamations (FranΓ§ais, Italien, Espagnol ou Portugais)
Airbnb
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·
3 months ago
Airbnb
The specialist will evaluate, investigate, and resolve AirCover product claims, including complex, high-value cases requiring in-depth investigation and negotiation, while closely monitoring fraud detection to mitigate risks to the Airbnb community. They must also act as a subject matter expert for change initiatives, support new employee onboarding, and provide best practice guidance to existing team members.
The specialist will evaluate, investigate, and resolve complex claims across AirCover products, including high-value property damage claims, while monitoring for fraud and mitigating risks to the community. They must go above and beyond to create personalized, premium support interactions, tailoring the experience to user needs and ensuring efficient resolution while providing guidance on policies.
Lead a team of machine learning engineers to research, design, and optimize AI models and services. Build relationships and drive alignment with stakeholders to enhance the Community Support experience.
The Senior Staff Engineer will lead and mentor a team to scale the AI-enabled operations model and deliver AIOps solutions, setting the technical bar and owning the AIOps vision, strategy, and roadmap. Responsibilities include driving execution, partnering with engineering teams to improve service efficiency, and leading 1β3 year operations architecture planning.
The role involves designing and owning core platform components that power AI across Airbnb Payments, partnering with cross-functional teams to translate requirements into robust systems with clear SLAs. Responsibilities also include building tooling for faster and safer AI development and leading efforts to raise the bar on reliability and governance for production models.
As a Senior Automation Engineer, you will build and maintain automation coverage for features and releases, collaborating closely with engineering teams. You will also lead the implementation of a test automation strategy and contribute to improving existing automation frameworks.
Senior Staff Machine Learning Engineer, Community Support Engineering
Airbnb
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Full Time
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4 months ago
Airbnb
The role involves exploring, experimenting, building, and continuously improving Machine Learning models and pipelines using large-scale data for product and operational use cases. Responsibilities also include hands-on development, productionizing, and operating these models and pipelines at scale, collaborating with cross-functional partners to drive engineering decisions.
The role involves conducting advanced data analysis to extract actionable insights that inform strategic decisions across key geographical markets. The individual will collaborate closely with new business teams and analyze data to understand key drivers of various business metrics.
As a Staff Software Engineer, you will provide technical leadership to build a no-code or low-code platform for marketing communications. You will collaborate with cross-functional partners to improve usability and drive business growth.
Collaborate with engineers across platforms to build cohesive solutions and work with cross-functional teams to define and deliver impactful outcomes. Propose and implement architectural patterns for web applications and backend services while driving alignment and managing technical projects.
Drive large-scale, cross-functional initiatives to enhance user experience and optimize operational efficiency. Lead programs that reduce fraud and safety risks while ensuring successful adoption of new processes.
The Staff Software Engineer will drive technology and implementation strategies to enhance tools for Airbnb hosts. This includes collaborating with product and ML engineers to solve customer problems and improve APIs and architecture.
As a Staff Software Engineer, you will lead a team to improve the customer and agent experience at Airbnb. You will collaborate with cross-functional partners and drive the execution of projects across the full software development lifecycle.
Lead and inspire a team to grow Airbnbβs Homes supply across Canada while driving exceptional business and guest outcomes. Collaborate with the Country Manager to execute strategic plans and ensure alignment with national business priorities.
You will own critical data at Airbnb, including Users, Listings, and Marketplaces, and help improve Data Engineering practices. Your role will involve building scalable data architectures and collaborating with various teams to integrate data into products.
Lead the development of the Automation Platform and collaborate with AI & ML engineering teams to enhance customer service. Drive technical vision and strategy for backend optimization and participate in the full development cycle.
Staff Machine Learning Engineer, Listings and Host Tools Data and AI
Airbnb
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Full Time
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6 months ago
Airbnb
The role involves working with large-scale structured and unstructured data to build and improve machine learning models for Airbnb's products. Collaboration with cross-functional teams is essential to identify business opportunities and drive engineering decisions.
You will partner closely with product managers, designers, engineers, and operations to build and optimize products for Airbnb guests and hosts. Your work will involve defining product scopes, conducting research into customer behaviors, and presenting data findings to stakeholders.
As a Senior Android Engineer, you will build and maintain test tools and frameworks, write and test product/system code, and guide designs to improve modularity and testability. You will leverage AI to redefine and accelerate Quality Engineering at Airbnb.
Lead the implementation of a test automation strategy covering the entire testing pyramid to verify feature functionality. Collaborate closely with engineering teams to ensure robust test coverage for features and releases.
The Senior Associate, Escalations manages complex cases and provides high-level service to customers. This role involves direct interaction with customers and internal stakeholders to resolve issues effectively.
Model and analyze regulatory impact while supporting the development of statistical models and machine learning algorithms. Assist in data collection and preparation for economic analysis, and generate visualizations to convey research findings.