You will own the organic growth strategy and content roadmap across SEO, AEO, and GEO to improve visibility in search engines and AI assistants. You will also lead cross-functional relationships with product and engineering teams to embed best practices and build a robust measurement framework for organic channels.
Manage complex safety-related cases by interacting with community members across various communication channels. Evaluate threatening behaviors and provide high-quality support while adhering to operational guidelines and safety standards.
Manage complex safety-related cases, including discrimination, personal safety threats, and domestic violence, through various communication channels. Provide high-level support to the community while documenting best practices and collaborating with internal teams to improve safety services.
The role involves managing lead generation performance, full-funnel analytics, and sales operations design to drive host supply growth. You will also synthesize complex data into actionable recommendations for senior leadership regarding marketing investment and business strategy.
The Community Crisis Investigator manages severe incidents such as violent threats and safety escalations by coordinating resources and driving approved actions to resolution. They also provide concise case summaries for stakeholders and identify systemic process improvements to prevent future incidents.
The Community Crisis Investigator manages severe incidents such as violent threats and safety escalations by assessing cases, driving response actions, and coordinating with cross-functional stakeholders. They are also responsible for identifying systemic process failures and maintaining accurate documentation to support global crisis management efforts.
Manage a personal caseload of community crises, acting as the primary point of contact for serious incidents such as violence or safety escalations. Coordinate with cross-functional stakeholders to resolve incidents and drive systemic improvements to policies and processes.
The Programs and Business Operations Lead will develop and execute strategies to grow Airbnb by defining program levers and building operational frameworks. They will partner with product, marketing, and data science teams to design experiments, analyze business performance, and scale successful initiatives.
Lead infrastructure security initiatives by partnering with engineers to ensure the Airbnb platform remains secure, resilient, and transparent. Define project requirements, drive strategic execution, and communicate progress and risks to senior leadership.
You will analyze complex business problems using data to provide actionable insights and strategic recommendations to leadership. Additionally, you will contribute to budget management and cross-functional projects to support Airbnb's growth and investment decisions.
The role involves acting as a senior thought partner to drive product and business initiatives through advanced data analysis, experimentation, and statistical modeling. You will collaborate with cross-functional teams to design metrics, build analytical tools, and provide actionable insights to inform strategic decision-making.
The Market Manager will oversee the health and expansion of hotel supply in Italy by managing partner relationships and optimizing hotel performance. They will develop and implement localized supply management strategies while collaborating cross-functionally to drive long-term market success.
The Market Manager will oversee the health and expansion of hotel supply in Italy by managing partner relationships and optimizing booking performance. They will collaborate cross-functionally to implement supply management strategies and drive growth in both established and emerging markets.
Lead and develop a team of specialists across Canada and EMEA while managing operations, subject matter expertise, and project initiatives. Drive workflow improvements, implement AI-enabled tools, and ensure fair workload distribution to meet performance targets.
Lead and develop a team of specialists across Canada and the EMEA region while overseeing service delivery excellence and operational workflows. Drive project initiatives, implement AI-based automation, and manage performance metrics to ensure high-quality support standards.
The Operations Engineer will manage ticket queues and incident response while leveraging AI-powered automation to resolve issues and improve service health. They will also build monitoring dashboards and maintain code to automate operational workflows across the corporate environment.
You will lead a team responsible for building secure development frameworks, infrastructure products, and identity platforms for Airbnb engineers. You will own the product roadmap, drive adoption, and collaborate with cross-functional partners to improve the company's overall security posture.
Lead the development and evolution of quality policies for hosts and guests, including the definition of standards and enforcement frameworks. Collaborate with cross-functional teams such as Product, Legal, and Community Support to ensure policies are scalable and effectively mitigate risks.
You will design and build scalable, robust infrastructure to detect and mitigate risk and fraud across the global payments platform. You will collaborate with cross-functional teams including data science and product to build real-time risk services and maintain integrations with payment partners.
You will build and maintain data tools and infrastructure, including Apache Superset, to enable universal data-informed decision-making. You will also collaborate with cross-functional teams to integrate these tools into the broader data platform ecosystem.
Build and maintain data products including AI agents, BI tools, and notebook integrations to support data-informed decision-making. Collaborate with cross-functional teams to integrate data tools into the platform ecosystem while ensuring high technical quality and reliability.
Lead and support complex corporate transactions including mergers, acquisitions, joint ventures, and investments throughout the entire lifecycle. Provide strategic legal advice to senior management while managing outside counsel and collaborating with cross-functional teams.
The role involves forecasting and managing Airbnb's cloud and AI infrastructure spend while identifying efficiency opportunities to optimize costs. You will partner with engineering and technical teams to translate usage data into financial narratives for senior leadership.
The Program Manager will implement cross-functional programs to drive strategic goals while serving as a bridge between product, design, engineering, and support teams. They are responsible for the end-to-end scoping, planning, and execution of initiatives to ensure a frictionless experience for hosts and guests.
You will design and build scalable, highly available backend systems for the global payments platform. This involves collaborating with cross-functional teams to implement product features, ensure system reliability, and maintain high code quality.
The Operations Engineer will manage ticket queues and incident response while leveraging AI-powered triage and automation to resolve issues. They will also build and maintain monitoring dashboards to ensure service health, availability, and data quality across the corporate environment.
You will define and drive the technical vision for the Content Platform organization, focusing on transforming marketing workflows into AI-driven systems. You will also lead architecture reviews, mentor senior engineering staff, and partner with cross-functional leadership to align technical strategy with business goals.
You will lead the product vision, strategy, and roadmap for the API platform while collaborating with engineering to deliver high-value developer tools. Additionally, you will drive product marketing and partner adoption to ensure the platform meets the needs of both developers and the business.
The role involves aligning cross-functional teams to achieve regional business objectives and managing end-to-end execution of growth initiatives. You will also analyze data trends to provide actionable insights to leadership and oversee performance metrics for key business surfaces.
You will own and drive the development of Minerva, Airbnb's semantic layer and metrics platform, to ensure reliable data insights across the company. This involves scoping ambiguous problems, building core services, and partnering with cross-functional teams to improve data queryability and reliability.
You will drive projects to improve AI agents' effectiveness across the software development workflow by providing efficient and reliable tools. You will also collaborate with cross-functional partners to enhance developer productivity and evolve core frameworks and tooling.
You will drive projects to improve AI agents' effectiveness across the software development workflow and enhance developer productivity. Additionally, you will maintain and evolve core iOS frameworks and tooling to support high-velocity engineering.
Manage the full-cycle recruitment process for global operations roles, with a focus on community support positions. Collaborate with stakeholders to develop hiring strategies and build diverse candidate pools while ensuring an exceptional candidate experience.
Manage the full-cycle recruitment process for Global Operations, including sourcing, screening, and closing candidates. Partner with hiring managers and stakeholders to build effective hiring strategies and ensure a high-quality candidate experience.
The role involves developing and executing strategic communications and marketing plans to drive product adoption and foster host success. You will collaborate with cross-functional teams to manage campaigns, analyze performance metrics, and ensure consistent messaging across various channels.
The role involves building business cases for investment decisions, managing performance through forecasting and OKRs, and analyzing full-funnel performance for incubation businesses. You will also establish unit economics and provide strategic recommendations to senior leadership to drive growth and scalability.
Lead and operate Airbnb's guest-facing Community Voice programs, including the establishment and growth of the Guest Advisory Board. Collaborate with cross-functional teams to synthesize feedback, execute workshops, and drive strategic initiatives that elevate guest needs across the organization.
The Market Manager will oversee the health and expansion of hotel supply in the southern Midwest region by managing partner relationships and optimizing hotel performance. They will collaborate cross-functionally to implement supply management strategies and drive growth in both established and emerging markets.
The Market Manager will oversee the health and expansion of hotel supply in Charleston and Myrtle Beach by managing partner relationships and optimizing booking performance. They will collaborate cross-functionally to implement supply management strategies and represent Airbnb at industry events.
Lead a team of enablement and activation specialists to develop world-class content, training programs, and GTM strategies that drive high-quality supply growth. Partner with cross-functional stakeholders to ensure field teams are equipped with the knowledge and tools to achieve measurable performance outcomes.
The Sales Development Representative will identify, research, and engage potential Airbnb Luxe hosts across North America and Latin America. They will manage a high-volume outbound pipeline and coordinate meetings between qualified prospects and the Luxe Supply Acquisition team.
You will lead the technical brand and content strategy by managing the Airbnb Tech Blog, coaching engineer-authors, and establishing a consistent publishing rhythm. Additionally, you will build the public presence of technical leaders, manage event strategies, and align content efforts with talent acquisition goals.
Lead a team of senior and staff engineers to build and scale a globally configurable insurance platform for Airbnb. Define technical strategy, drive regional expansion, and implement experimentation foundations to improve coverage and attach rates.
You will lead the design and evolution of core insurance platform subsystems while establishing technical vision and architectural standards. You will also collaborate with cross-functional partners to drive experimentation, improve attach rates, and mentor engineering teams.
Lead a team of Technical Program Managers to drive multi-org programs across Data Infrastructure, Reliability Engineering, and Developer Experience. Partner with engineering and finance to define strategy, manage risks, and ensure the platform remains robust, highly available, and efficient at scale.
You will build and maintain data and machine learning systems to provide a real-time view of the global travel market and competitive intelligence. Additionally, you will set technical strategy, mentor junior engineers, and collaborate with cross-functional teams to drive product development.
You will lead the implementation of a comprehensive test automation strategy using AI to enhance software quality and developer productivity. This involves collaborating with cross-functional teams to integrate automated testing into CI/CD pipelines and maintaining robust test coverage across the development lifecycle.
The Senior Manager will lead the quality strategy for high-volume community support functions, consolidating fragmented QA frameworks into a unified operating model. They will oversee global QA execution, drive AI-powered quality insights, and partner with cross-functional teams to ensure consistent service delivery.
The Senior Manager will lead the end-to-end quality strategy for high-volume support functions, consolidating fragmented frameworks into a unified operating model. They will drive continuous improvement by leveraging AI-powered tools, managing global partner performance, and fostering a culture of quality across diverse teams.
The Senior Director of Quality will lead the end-to-end quality program for high-volume community support, establishing a unified operational model and leveraging AI tools. They are responsible for driving strategic quality initiatives, managing global partner performance, and fostering a culture of continuous improvement.
Design and ship features across both iOS and Android native codebases while ensuring architectural coherence and performance standards. Partner with design and product teams to translate requirements into platform-idiomatic implementations and mentor other engineers in dual-platform development.
You will design, build, and maintain the data foundation for Airbnb.org, including data models, pipelines, and metrics that power reporting and experimentation. You will also partner with cross-functional stakeholders to translate business needs into reliable data products and ensure high data quality across the organization.
You will develop and deploy advanced LLM/ML models to enhance community support, automate evaluation processes, and curate synthetic datasets. Additionally, you will collaborate cross-functionally to identify business opportunities and drive data-driven product improvements.
The lead will own positioning and launch communications plans for new features, products, and community updates while establishing engagement goals. They will partner with cross-functional teams to develop campaigns, manage editorial approaches, and report on key reach and engagement metrics.
The engineer will design and build backend services and APIs to enforce identity and privacy rules across the company. They will also lead large-scale migrations and define authorization logic for context-scoped data access.
You will architect and deploy large-scale AI and LLM-powered solutions to optimize payment transactions and enhance fraud detection. You will also collaborate with cross-functional teams to translate complex business requirements into high-performance, production-ready services.
You will own the global operations strategy for the hotel supply optimization program, partnering with cross-functional teams to drive performance and growth. This involves defining optimization levers, building account management playbooks, and translating data into actionable insights for leadership.
You will lead UX writing initiatives for AI-powered surfaces, creating clear copy and training large language models to ensure consistent voice. You will also define quality standards for AI-generated content and collaborate with cross-functional teams to drive product strategy.
You will lead the strategic development and execution of scalable regulatory programs across multiple jurisdictions while managing a high-performing team. Additionally, you will partner with technical teams to design automated compliance solutions and influence corporate strategy through regulatory expertise.
Manage the full-cycle recruitment process for sales and corporate functions, including sourcing, screening, and offer negotiation. Partner with business leaders to develop hiring strategies and deliver a high-touch candidate experience.
You will lead a network of outsourced BPO partners to deliver high-quality customer support across EMEA and LATAM regions. Your role involves setting performance frameworks, driving NPS improvements, and collaborating cross-functionally to ensure consistent service delivery.
The Senior Demand Generation Specialist will own the inbound strategy and roadmap for the Hotels Acquisition team across EMEA. This role involves building multi-channel programs, managing the full lead funnel, and collaborating with sales teams to drive measurable pipeline growth.
You will lead a team of senior and staff engineers to build and evolve the Insights Platform, transitioning systems from batch to real-time and rules-based to model-driven. You will partner with product, design, and data science leaders to define technical strategy and drive the development of personalized, scalable insight delivery systems.
You will set the multi-year technical strategy for the Listings and Quality backend platforms to support marketplace growth and AI-assisted features. You will also drive platformization and simplification while mentoring staff engineers and collaborating across cross-functional teams.
You will build and maintain automation coverage for features and releases while leveraging AI to redefine quality engineering. You will collaborate with cross-functional teams to design testable systems and integrate automated testing into CI/CD pipelines.
The Market Associate will drive growth and performance for professional hosts in Brazil by building strong business relationships and optimizing supply and pricing. They will also collaborate with cross-functional teams to lead impactful programs and represent the brand in external meetings.
Lead the Fraud Intelligence and Global Trust Advocacy teams, setting strategy and operating rhythms while identifying and disrupting emerging fraud threats. Ensure global enforcement strategies and playbooks are adapted to regional legal, compliance, and cultural requirements, and represent these needs in cross-functional and executive decisions.
The Policy Manager will drive complex escalations to resolution and advise operations teams on policy gaps using data-driven insights. They will also design AI-assisted workflows to improve policy enforcement and provide strategic recommendations to leadership.
The Senior Enterprise Account Manager will drive new enterprise acquisition and manage partnerships with regional or global hotel groups. They are responsible for developing acquisition strategies, negotiating complex agreements, and optimizing partner performance through data-driven insights.
You will partner with product and engineering teams to develop data-driven frameworks, build causal inference models, and design experiments to optimize marketplace performance. Your work will involve setting technical direction for ranking, pricing, and growth initiatives to drive business impact and improve user experiences.
You will design, build, and productionize end-to-end machine learning pipelines to protect the platform from fraud and security threats. You will collaborate with cross-functional teams to identify opportunities and implement scalable ML solutions that enhance user trust and safety.
Manage the end-to-end supplier onboarding process and optimize supplier programs through innovative tools and automation. Collaborate with cross-functional teams to ensure compliance, mitigate risk, and enhance the overall supplier experience.
Lead the strategy, design, and ongoing optimization of host incentives, recognition, benefits, and education programs, including the Superhost program and initiatives for new business lines. Coordinate global cross-functional execution, use data and host feedback to measure impact, communicate results to leadership, and mentor junior team members.
You will define the multi-year strategy for Airbnb's operations platform and design AI-forward workflows to improve internal tooling. This involves aligning vision across engineering and operations teams while managing case and workforce management infrastructure.
Analyze frontline performance by specialist, queue, vendor, and site; identify and quantify root causes behind changes in SLA, AHT, accuracy, and utilization. Provide actionable recommendations to operations leaders, define specialist metrics and dashboard requirements, and communicate findings during business reviews and escalations.
You will lead a team of developers to deliver cross-functional projects and influence the long-term roadmap for data ingestion and storage infrastructure. Additionally, you will mentor team members and maintain high operational standards by proactively identifying and resolving system issues.
You will serve as the technical leader for the Foundational Data team, owning the long-term data architecture and strategy for Airbnb's critical data assets. This includes building datasets for cloud cost, infrastructure intelligence, and AI performance while coaching a distributed team of engineers.
Design and build the next generation big data compute platform to support ETL, analytics, and machine learning. Operate, manage, and improve the reliability, performance, and cost efficiency of the data infrastructure.
You will own the end-to-end developer workflows and define the strategy for developer productivity at Airbnb. This involves collaborating with cross-functional teams to build roadmaps, establish success metrics, and influence technical infrastructure decisions.
The NextStay Fellow will act as a Technical Program Manager to lead the execution of engineering projects and manage cross-functional team alignment. They will be responsible for defining project scope, monitoring progress through metrics, and mitigating technical risks under the guidance of senior TPMs.
The analyst will design and lead end-to-end measurement plans for marketing pilots, including multi-arm experimentation and causal inference. They will collaborate with cross-functional teams to deliver actionable insights that inform scaling decisions and marketing strategy.
The role involves conducting strategic deep dives into customer experience drivers and designing experiments to measure the impact of quality initiatives. You will also build causal inference frameworks and leverage AI-assisted analytics to extract structured insights from unstructured data.
You will define and execute the long-term vision for the Trust Platform, driving architectural direction for fraud and safety systems. Additionally, you will partner with cross-functional teams to deliver platform capabilities while mentoring engineers and championing an AI-first engineering approach.
You will define the integration strategy and technical roadmap for Airbnb's global HR technology ecosystem, acting as the technical authority for Workday integrations. You will also design and build agentic integrations and AI-enabled tools to automate HR processes and improve employee experience.
You will develop and maintain the product vision, strategy, and roadmap for differentiated service while representing the voice of the user. You will also collaborate with cross-functional teams to ship features and ensure a consistent product voice throughout the product life cycle.
The Senior Systems Engineer will manage and optimize Oracle EPM Planning systems while integrating AI automation and agentic workflows into finance processes. They will collaborate with FP&A teams to streamline budgeting, forecasting, and data integration pipelines.
You will own the end-to-end guest lifecycle and content strategy for Experiences, defining success metrics and driving demand through CRM, email, and editorial channels. You will collaborate with cross-functional partners to execute strategies and influence product roadmaps to ensure lifecycle capabilities align with business goals.
You will lead the backend architecture and application of AI technologies to enhance guest-host communication and connectivity platforms. This involves collaborating with cross-functional teams to build scalable foundations and mentoring other engineers to ensure high-quality delivery.
You will build AI-driven quality systems and testing infrastructure to support Airbnb's native mobile platforms. This involves developing automated testing frameworks and optimizing CI/CD pipelines to ensure high-quality software delivery.
The role involves supporting strategic business and product initiatives through detailed data analysis, experimentation, and statistical modeling. You will collaborate with cross-functional teams to design metrics, monitor performance, and provide actionable insights to drive product decisions.
The Market Associate is responsible for the retention, growth, and optimization of host entrepreneurs within an assigned territory. This includes conducting one-on-one onboarding, providing strategic pricing recommendations, and ensuring hosts maintain high hospitality standards.
Lead the development and execution of the global guest payments platform strategy, including payment methods, refunds, and financing solutions. Manage the end-to-end product development lifecycle while collaborating with cross-functional teams to ensure operational excellence and platform resilience.
You will be responsible for fine-tuning state-of-the-art LLMs and optimizing them for high-performance deployment on Airbnb's ML infrastructure. You will also collaborate with cross-functional teams to design and develop AI products such as AI assistants and autonomous agents.
The Partner Operations Manager is responsible for the holistic performance of partners and services, ensuring high-quality support for the Airbnb community. They act as a single point of contact to drive continuous improvement, operationalize new initiatives, and report performance metrics to leadership.
The Partner Operations Manager is responsible for the holistic performance of partners and services, ensuring high-quality support for the Airbnb community. They act as a single point of contact for delivery functions and drive continuous improvement through data-driven insights and strategic initiatives.
The Partner Operations Manager is responsible for the holistic performance of partners and services, ensuring high-quality support for the Airbnb community. They act as a single point of contact to drive strategic initiatives, manage stakeholder relationships, and report performance metrics to leadership.
The Partner Operations Manager is responsible for the holistic performance of partners and services, ensuring high-quality support for the Airbnb community. They act as a single point of contact for delivery functions and drive continuous improvement through data-driven insights and strategic initiatives.
The Senior Quality Lead will own and execute the quality strategy for AirCover, ensuring rigorous measurement and defensibility of claim reviews. They will oversee global QA execution, lead root cause analysis, and drive technology enablement through AI and automated reporting.
The Quality Manager will lead the AirCover quality program, establishing operational frameworks and executing quality strategies to ensure accuracy and defensibility of decisions. They will oversee global quality assessments, conduct root cause analysis, and drive the adoption of automated QA and AI tools to improve performance.
The Senior Business Operations Lead will define and own the demand-side merchandising strategy, including placement, sequencing, and ranking logic. They will partner with Product, Engineering, and Supply teams to drive discoverability improvements and build robust reporting layers to measure performance.
The Specialist provides end-to-end support for the Airbnb community, managing complex cases across various channels including live chat, social platforms, and phone. They are responsible for fostering strong user relationships, resolving issues efficiently, and collaborating cross-functionally to improve service quality.
The Complex Claims Manager will identify, investigate, and manage risk and mitigation strategies for complex and large loss claims while driving accountability with partners. They will also mentor team members and collaborate with cross-functional departments to ensure best-in-class service and compliance.
The Complex Claims Manager will identify, investigate, and manage risk strategies to resolve significant and complex loss claims. They will collaborate with internal and external stakeholders, including legal and insurance partners, to ensure compliance and effective resolution of claims.
The Complex Claims Manager will identify, investigate, and manage risk and mitigation strategies for complex and large loss claims. They will also collaborate with cross-functional teams and external partners to drive accountability and deliver improvements in claim handling.
Manage complex safety cases end-to-end, including discrimination, personal safety threats, and crisis situations across multiple communication channels. Collaborate with internal teams to improve safety services while maintaining high-quality support and professional standards.
Manage and grow strategic API connectivity partnerships with supply enterprises and software providers in Southeast Asia and India. Drive commercial value through data-driven strategies, partner onboarding, and regular business reviews to meet performance KPIs.
The Senior Market Manager will drive Homes business growth in Vietnam by developing acquisition strategies and managing strategic partner relationships. They will also analyze market data to optimize supply and represent Airbnb in local events and host interactions.
The Market Manager is responsible for the growth, retention, and optimization of host accounts within the Caribbean and Central America. They will drive supply acquisition strategies, manage partner relationships, and utilize data-driven insights to meet quarterly and annual sales goals.
You will design, build, and productionize end-to-end machine learning pipelines and AI agents to automate trust decisions and protect the platform from fraud. You will also collaborate with cross-functional teams to prototype solutions for ambiguous problems and measure their impact on business metrics.
You will design and evolve core services and data models for account state, eligibility, and entitlements while leading technical direction across the team. You will also collaborate with cross-functional partners to ensure scalable, reliable, and extensible platform foundations.
You will architect and maintain end-to-end traffic classification machine learning systems to distinguish legitimate automation from abusive actors. This involves managing the full model lifecycle, optimizing for low-latency edge deployment, and establishing rigorous evaluation frameworks.
You will own the product vision, strategy, and roadmap for regional payments in Latin America, focusing on checkout optimization and local payment method expansion. You will also lead cross-functional efforts to navigate complex regulatory requirements and drive growth through data-driven experimentation.
Own the product vision, strategy, and roadmap for regional payments in Latin America, focusing on regulatory compliance, growth, and platform performance. Drive the full product lifecycle, including checkout optimization and the integration of local payment methods to improve conversion rates.
Lead the design strategy and vision for international initiatives while ensuring global products feel locally relevant. Partner with cross-functional teams including product managers, engineers, and researchers to deliver high-quality, user-centric experiences.
You will lead the product strategy and execution for AI Personalization across the customer support ecosystem, building systems that enable AI to emulate human empathy and judgment. This involves owning the full-stack roadmap, collaborating with ML engineers on retrieval architectures, and driving experiment design to optimize AI performance.
You will own the product vision, strategy, and roadmap for discount and promotional pricing tools to help hosts maximize earnings. You will also partner with cross-functional teams to execute campaigns at scale and drive marketplace impact.
Lead a team of engineers to build and operate Airbnb's media infrastructure, including uploads, AI/ML transformations, and distribution. Set technical strategy and architecture while coaching managers and senior technical leads to ensure platform reliability and scalability.
You will lead the multi-year roadmap and architecture for the Unified Data Store client stack to ensure high-performance data access. Additionally, you will drive engineering excellence by establishing best practices for fault-tolerant distributed systems and mentoring senior technical talent.
Provide premium support to Airbnb hosts and guests to ensure high-quality experiences. Facilitate authentic connections and resolve issues to maintain community standards.
Provide end-to-end premium support to Airbnb community members, including the luxury segment, across multiple communication channels. Manage complex cases, ensure high-quality resolutions, and maintain strong relationships with users while collaborating cross-functionally.
Provide end-to-end support to key community members by managing complex cases across multiple communication channels. Foster strong user relationships while ensuring high-quality resolutions and collaborating cross-functionally to improve team processes.
Define and execute the product vision and roadmap for the Payment Accounts area, focusing on digital wallets and identity services. Lead cross-functional initiatives to scale platform capabilities and reduce account friction and risk across global markets.
Lead the technical strategy and execution of an AI-powered growth engine for paid marketing channels. Architect autonomous systems for creative generation, bidding optimization, and audience management while mentoring other engineers.
Lead AI Platforms initiatives across Search Relevance, Machine Learning Infrastructure, and Search Knowledge Infrastructure to enhance data-driven decision making. Collaborate with engineering and product teams to develop holistic solutions for ranking, recommendations, and search intelligence.
Lead the vision and execution of the global partner network for host payouts across 200+ markets. Manage high-value relationships with financial institutions and negotiate commercial agreements to optimize cost and reliability.
Act as the strategic and operational owner of the finance accounting platform to support Airbnb's growing product portfolio. Lead the end-to-end implementation of accounting workflows and optimize platform performance and reliability.
Define and execute the long-term ML technical vision for the Trust organization to combat fraud and ensure platform safety. Lead the design and productionization of scalable ML models and pipelines, including Agentic AI and anomaly detection.
Develop and productionize machine learning models for query intelligence, focusing on autocomplete, intent modeling, and natural-language search. Collaborate with cross-functional teams to improve retrieval and ranking to match guests with hosts effectively.
Lead a team of Market Managers to grow and optimize Airbnb's home supply across Mexico, Central America, and the Caribbean. Partner with the Country Manager to execute strategic plans and collaborate cross-functionally to improve host performance and guest experience.
Lead the deployment of AI-powered tools, legal systems, and workflow automation to scale Airbnb's global legal infrastructure. Partner with legal stakeholders to design and implement AI agents, RAG pipelines, and custom business solutions.
The role serves as the primary authority on the competitive landscape, synthesizing market signals into actionable narratives for executive decision-making. Responsibilities include managing competitive monitoring, conducting strategic deep dives, and leading the competitive intelligence data strategy.
Define and deliver products and platforms to reduce safety incidents and interpersonal harm within the Airbnb community. Lead cross-functional teams to create product visions, manage roadmaps, and implement machine learning models to detect risk.
Provide end-to-end premium support for Airbnb's luxury segment and community members across various communication channels. Manage complex cases to resolution while collaborating with internal stakeholders and providing insights for process improvement.
Develop and maintain the end-to-end developer experience for Airbnb's backend engineers, focusing on build systems and CI/CD tooling. The role involves shaping technical strategies to improve developer velocity, reliability, and productivity across the organization.
Lead the development of novel ML systems and AI solutions to transform Airbnb's customer service experience. Work cross-functionally to design and build scalable, intelligent services including LLM optimization and RAG.
Develop and optimize novel ML systems and Generative AI technologies to transform Airbnb's customer service experience. Work cross-functionally to design scalable AI solutions and share latest ML technologies across global regions.
Responsible for fine-tuning and optimizing state-of-the-art LLMs for diverse use cases and high-performance deployment on Airbnb's ML infrastructure. You will design AI products like AI Assistants and autonomous agents while creating a multi-year technical roadmap.
Define and drive the long-term technical strategy and architecture for Airbnb's global payments ecosystem. Lead multi-team initiatives to build scalable solutions while mentoring engineers and aligning technical efforts with business outcomes.
The analyst will own short-term and long-term demand forecasting across global operations using statistical and machine learning models. They will also partner with cross-functional teams to design data pipelines and provide actionable insights to leadership for workforce decision-making.
You will lead innovation in data science to identify guest preferences and optimize the online discovery funnel across Airbnb's business verticals. The role involves partnering with product and engineering teams to build AI-driven data products and frameworks that enhance personalized user experiences.
You will lead the design and development of AI-powered agentic systems to drive sustainable growth and personalize customer experiences at scale. This involves collaborating with cross-functional teams to productionize machine learning models and mentor engineers in building resilient, high-performing AI infrastructure.
The role involves envisioning, championing, and supporting the development of novel Machine Learning systems, product integrations, and performance optimizations to solve real-world problems. You will also work cross-functionally with product, design, and other engineering teams to build efficient AI solutions for Customer Service products.
The role involves exploring, experimenting, building, and continuously improving Machine Learning models and pipelines using large-scale data for product and operational use cases. Responsibilities also include hands-on development, productionizing, and operating these models and pipelines at scale, collaborating with cross-functional partners to drive engineering decisions.
The Senior Associate, Escalations manages complex cases and provides high-level service to customers. This role involves direct interaction with customers and internal stakeholders to resolve issues effectively.
Model and analyze regulatory impact while supporting the development of statistical models and machine learning algorithms. Assist in data collection and preparation for economic analysis, and generate visualizations to convey research findings.
