The Senior Manager will lead the technical education team to design and deliver learning programs, including bootcamps and engineering upskilling initiatives. They will also partner with stakeholders to assess skill gaps, establish educational strategies, and measure the organizational impact of learning outcomes.
The WFM Analyst will manage workforce metrics, queue strategies, and real-time schedule adherence to optimize operational efficiency. They will also provide performance reporting and data-driven insights to support broader team goals and outsourced partners.
You will build and improve novel machine learning systems to protect the platform from fraud and ensure community safety. You will collaborate with cross-functional teams to deliver scalable AI/ML solutions and mentor engineers to foster a strong technical culture.
Lead the development and execution of the global guest payments platform strategy, including payment methods, refunds, and financing solutions. Manage the end-to-end product development lifecycle while collaborating with cross-functional teams to ensure operational excellence and platform resilience.
You will be responsible for fine-tuning state-of-the-art LLMs and optimizing them for high-performance deployment on Airbnb's ML infrastructure. You will also collaborate with cross-functional teams to design and develop AI products such as AI assistants and autonomous agents.
The HR Generalist will partner with business teams to deliver HR services, advise managers on people matters, and support cyclical talent programs. They are responsible for analyzing employee data, ensuring compliance, and driving organizational insights to support business growth.
The UX writer will conceptualize new products, shape content strategy, and write clear, concise copy across multiple product touchpoints. They will also lead content initiatives and drive consensus among cross-functional partners to ensure high-quality user experiences.
The Partner Operations Manager is responsible for the holistic performance of partners and services, ensuring high-quality support for the Airbnb community. They act as a single point of contact to drive continuous improvement, operationalize new initiatives, and report performance metrics to leadership.
The Partner Operations Manager is responsible for the holistic performance of partners and services, ensuring high-quality support for the Airbnb community. They act as a single point of contact for delivery functions and drive continuous improvement through data-driven insights and strategic initiatives.
The Partner Operations Manager is responsible for the holistic performance of partners and services, ensuring high-quality support for the Airbnb community. They act as a single point of contact to drive strategic initiatives, manage stakeholder relationships, and report performance metrics to leadership.
The Partner Operations Manager is responsible for the holistic performance of partners and services, ensuring high-quality support for the Airbnb community. They act as a single point of contact for delivery functions and drive continuous improvement through data-driven insights and strategic initiatives.
You will own strategic partnerships and business development across the Central and Eastern Europe territory, identifying high-impact opportunities and managing them from strategy through execution. You will collaborate across internal teams including Product, Marketing, and Finance to drive measurable growth and coordinate partnership activities.
The Platform Manager will define the multi-year strategy for internal operations tools, designing AI-forward workflows and infrastructure to support global supply teams. This role involves aligning vision across engineering and operations, managing roadmaps, and driving the delivery of scalable systems that improve operational efficiency.
The Executive Producer will lead the production team through all project phases, including planning, pre-production, production, and post-production. They are responsible for managing budgets, timelines, and resourcing while ensuring creative excellence and alignment across cross-functional teams.
The Senior Quality Lead will own and execute the quality strategy for AirCover, ensuring rigorous measurement and defensibility of claim reviews. They will oversee global QA execution, lead root cause analysis, and drive technology enablement through AI and automated reporting.
The Quality Manager will lead the AirCover quality program, establishing operational frameworks and executing quality strategies to ensure accuracy and defensibility of decisions. They will oversee global quality assessments, conduct root cause analysis, and drive the adoption of automated QA and AI tools to improve performance.
The Senior Manager will lead the quality strategy for high-stakes Community Support functions, including Safety and Premium Support. They are responsible for driving AutoQA adoption, managing global partner performance, and implementing data-driven quality frameworks to ensure operational excellence.
The Senior Host Development Lead drives the vision and strategy for global educational programs to empower Airbnb hosts throughout their lifecycle. This role manages end-to-end execution of initiatives while collaborating with cross-functional teams to optimize program effectiveness and business impact.
You will drive the technical direction of Airbnb's event logging platform by partnering with cross-functional teams to identify high-impact opportunities. You will also lead the development of scalable logging products and mentor engineers to foster a culture of continuous learning.
Lead the design and development of large-scale, distributed data systems to support machine learning models and product features. Collaborate across engineering teams to build reliable data pipelines and mentor team members to drive impactful outcomes.
Lead the Finance and ERP integration practice by setting technical direction and managing a team of engineers. Balance hands-on development of complex integrations and microservices with coaching and career development for team members.
The Senior Business Operations Lead will define and own the demand-side merchandising strategy, including placement, sequencing, and ranking logic. They will partner with Product, Engineering, and Supply teams to drive discoverability improvements and build robust reporting layers to measure performance.
The Public Policy Manager will develop and execute integrated government relations, communications, and stakeholder engagement plans to achieve policy objectives. They will also represent Airbnb in meetings with government officials and manage consultants to support regional campaign strategies.
The role involves managing marketing budgets, establishing KPI frameworks, and conducting rigorous financial analysis to drive growth strategies. You will partner cross-functionally with marketing, data science, and product teams to synthesize analytical insights and support senior executive decision-making.
The Lead, Advanced Analytics will conduct in-depth data analysis and experimentation to drive host acquisition and business growth. They will collaborate with cross-functional teams to define metrics, build performance dashboards, and provide actionable strategic insights.
You will architect and own end-to-end AI solutions at global scale, including LLM-powered workflows and real-time fraud defenses. You will also collaborate with cross-functional teams to design, deploy, and monitor production AI systems while mentoring teammates.
You will lead the technical direction for developer productivity tools, including AI-assisted workflows, build infrastructure, and codebase modernization. You will also mentor engineers and partner with cross-functional leaders to drive the adoption of platform capabilities across the organization.
The Sales Operations Lead will drive business growth and optimize revenue generation by partnering with cross-functional teams on strategy, planning, and operational execution. This role involves developing forecasting methodologies, managing sales metrics, and providing analytical insights to support global supply activities.
The Specialist provides end-to-end support for the Airbnb community, managing complex cases across various channels including live chat, social platforms, and phone. They are responsible for fostering strong user relationships, resolving issues efficiently, and collaborating cross-functionally to improve service quality.
You will build and maintain automation coverage for features and releases while collaborating with product engineering to develop test tools. Additionally, you will integrate automated testing into CI/CD pipelines and leverage AI-assisted tooling to accelerate test creation and maintenance.
The Complex Claims Manager will identify, investigate, and manage risk and mitigation strategies for complex and large loss claims while driving accountability with partners. They will also mentor team members and collaborate with cross-functional departments to ensure best-in-class service and compliance.
The Complex Claims Manager will identify, investigate, and manage risk and mitigation strategies for complex and large loss claims. They will also collaborate with cross-functional teams and external partners to drive accountability and deliver improvements in claim handling.
The Complex Claims Manager will identify, investigate, and manage risk strategies to resolve significant and complex loss claims. They will collaborate with internal and external stakeholders, including legal and insurance partners, to ensure compliance and effective resolution of claims.
The Market Manager is responsible for the retention, growth, and optimization of host accounts within an assigned territory. They will drive supply acquisition strategies, analyze market data to meet sales goals, and collaborate cross-functionally to ensure long-term success.
Manage complex safety cases end-to-end, including discrimination, personal safety threats, and crisis situations across multiple communication channels. Collaborate with internal teams to improve safety services while maintaining high-quality support and professional standards.
Lead the Scaled Services team to build foundational operational infrastructure, including internal tooling, automated data models, and quality governance. Drive cross-functional strategy to ensure global fraud and safety operations are efficient, scalable, and AI-ready.
You will own the platform strategy for the AI Assistant, directing the reasoning, retrieval, and response capabilities to improve support outcomes. This involves hands-on technical work, defining success metrics, and driving alignment across engineering, data science, and policy teams.
The Senior Counsel will lead a diverse portfolio of complex litigation and pre-litigation matters across multiple jurisdictions. They will manage outside counsel, provide strategic risk mitigation advice, and partner with internal teams to resolve high-stakes legal disputes.
You will design and build scalable, highly available payment systems while collaborating with cross-functional teams to advance the global payments platform. Additionally, you will mentor junior engineers and drive technical initiatives to improve system quality and operational excellence.
The Program Manager is responsible for implementing large-scale, cross-functional programs that drive strategic goals within the Community Support organization. They act as a bridge between various business functions to ensure the end-to-end scoping, planning, execution, and launch of key initiatives.
Manage and grow strategic API connectivity partnerships with supply enterprises and software providers in Southeast Asia and India. Drive commercial value through data-driven strategies, partner onboarding, and regular business reviews to meet performance KPIs.
The Senior Market Manager will drive Homes business growth in Vietnam by developing acquisition strategies and managing strategic partner relationships. They will also analyze market data to optimize supply and represent Airbnb in local events and host interactions.
You will develop models, measurement frameworks, and data products to optimize the Airbnb marketplace and improve guest and host experiences. This involves collaborating with cross-functional teams to launch data-driven products and communicating actionable insights to stakeholders.
You will lead architectural decisions and implementation for global payments compliance systems to ensure regulatory adherence. You will also collaborate with cross-functional teams to build scalable, auditable, and service-oriented compliance solutions.
The Senior Specialist provides end-to-end support for high-value reservations, managing complex cases and resolving issues for hosts and guests. They act as a subject matter expert, collaborating with internal stakeholders to improve processes and ensure high-quality service standards.
The Manager oversees a team of ambassadors to ensure high-quality customer support and manages complex, sensitive escalations. They are responsible for driving team performance, fostering professional development, and collaborating with cross-functional partners to optimize service operations.
The Senior Market Manager is responsible for the retention, growth, and optimization of host entrepreneurs within their assigned territory. They will manage strategic partnerships, acquire high-quality inventory, and leverage data to drive market success and meet sales targets.
Lead and develop a team of enablement specialists to create training programs, content, and GTM activation strategies that drive field performance. Partner with cross-functional stakeholders to ensure sales teams are equipped with the tools and knowledge to acquire and retain high-quality supply.
The Market Manager is responsible for managing and expanding hotel supply in San Diego and Palm Springs while driving sales targets. This role involves building partner relationships, optimizing inventory, and collaborating cross-functionally to ensure long-term market success.
The Market Manager is responsible for managing professional host accounts, driving supply acquisition, and optimizing market performance within an assigned territory. They will collaborate cross-functionally to develop localized supply strategies and ensure long-term success through data-driven decision-making.
The Market Manager is responsible for the growth, retention, and optimization of host accounts within an assigned territory. They will drive supply acquisition strategies, analyze market data to identify opportunities, and collaborate cross-functionally to ensure long-term market success.
The Market Manager is responsible for the growth, retention, and optimization of host accounts within the Caribbean and Central America. They will drive supply acquisition strategies, manage partner relationships, and utilize data-driven insights to meet quarterly and annual sales goals.
You will develop and execute the product vision, strategy, and roadmap for the 'People to Meet' category to foster social connection on the Airbnb platform. This involves leading cross-functional teams to deliver features, define product positioning, and ensure a high-quality, safe experience for both hosts and guests.
You will design, build, and productionize end-to-end machine learning pipelines and AI agents to automate trust decisions and protect the platform from fraud. You will also collaborate with cross-functional teams to prototype solutions for ambiguous problems and measure their impact on business metrics.
You will design and evolve core services and data models for account state, eligibility, and entitlements while leading technical direction across the team. You will also collaborate with cross-functional partners to ensure scalable, reliable, and extensible platform foundations.
You will lead quantitative measurement efforts and develop causal inference frameworks to drive payment strategies and fraud mitigation. Additionally, you will build and evaluate machine learning models to optimize guest, host, and business outcomes across the platform.
You will architect and maintain end-to-end traffic classification machine learning systems to distinguish legitimate automation from abusive actors. This involves managing the full model lifecycle, optimizing for low-latency edge deployment, and establishing rigorous evaluation frameworks.
The Lead will drive data-driven roadmaps and provide actionable insights to support product and business leaders within the Community Support organization. They will build scalable data tools, perform complex data modeling, and influence experimentation strategies to optimize guest and host experiences.
Lead the end-to-end strategy and execution of Airbnb's global Host SEM program to drive efficient host acquisition and supply growth. Collaborate cross-functionally with teams like Data Science, Engineering, and Finance to optimize performance and influence business roadmaps.
You will lead complex, cross-functional localization programs and drive the technical strategy for global content delivery. This involves designing scalable solutions using AI and machine translation while partnering with engineering and product teams to optimize localization operations.
Own the product vision, strategy, and roadmap for regional payments in Latin America, focusing on regulatory compliance, growth, and platform performance. Drive the full product lifecycle, including checkout optimization and the integration of local payment methods to improve conversion rates.
You will own the product vision, strategy, and roadmap for regional payments in Latin America, focusing on checkout optimization and local payment method expansion. You will also lead cross-functional efforts to navigate complex regulatory requirements and drive growth through data-driven experimentation.
You will own the end-to-end management and performance of a portfolio of third-party operational vendors to ensure best-in-class service delivery. This includes leading performance forums, managing financial governance, and resolving complex operational issues through data-driven decision-making.
Lead the design strategy and vision for international initiatives while ensuring global products feel locally relevant. Partner with cross-functional teams including product managers, engineers, and researchers to deliver high-quality, user-centric experiences.
The Regional Operations Manager oversees internal customer service teams, ensuring high-quality support and managing complex, high-risk escalations. They are responsible for driving team performance, fostering professional development, and executing strategic operational initiatives.
The Regional Operations Manager will lead and motivate a team of support ambassadors to ensure high-quality user assistance and operational excellence. They are responsible for managing complex escalations, driving performance metrics, and fostering a diverse and inclusive team culture.
You will lead the product strategy and execution for AI Personalization across the customer support ecosystem, building systems that enable AI to emulate human empathy and judgment. This involves owning the full-stack roadmap, collaborating with ML engineers on retrieval architectures, and driving experiment design to optimize AI performance.
You will design and implement measurement frameworks to evaluate Trust defense effectiveness and lead experimentation programs to drive product and policy decisions. Additionally, you will build statistical and Bayesian models to quantify risk and provide causal interpretations of signals surfaced by machine learning systems.
The Senior Specialist provides end-to-end support for key community members, managing complex and high-stakes reservation issues. They act as a primary point of contact, negotiating resolutions and collaborating across departments to ensure high-quality service standards.
Provide end-to-end support for complex and high-value reservations while managing sensitive cases across various communication channels. Act as a subject matter expert to resolve issues, negotiate between hosts and guests, and drive continuous improvement within the team.
The Senior Specialist provides end-to-end support for complex and high-value reservations while acting as a subject matter expert for Airbnb policies. They are responsible for managing sensitive cases, mediating between hosts and guests, and driving continuous improvement within the team.
You will own the product vision, strategy, and roadmap for discount and promotional pricing tools to help hosts maximize earnings. You will also partner with cross-functional teams to execute campaigns at scale and drive marketplace impact.
Lead a team of engineers to build and operate Airbnb's media infrastructure, including uploads, AI/ML transformations, and distribution. Set technical strategy and architecture while coaching managers and senior technical leads to ensure platform reliability and scalability.
You will develop and optimize novel ML systems and Agentic AI technologies to transform Airbnb's customer service experience. This involves collaborating cross-functionally to build scalable AI solutions from conceptual stages through to production.
Lead the implementation of test automation strategies across the testing pyramid while collaborating with engineering teams to ensure robust coverage. You will contribute to framework improvements, integrate testing into CI/CD pipelines, and troubleshoot complex system issues.
The Staff Platform Manager will define the strategy, roadmap, and operating model for the Loyalty & Incentives platform to enable scalable membership and incentive programs. They will lead cross-functional collaboration with engineering, partnerships, and business teams to integrate platform capabilities and drive global business impact.
You will lead the multi-year roadmap and architecture for the Unified Data Store client stack to ensure high-performance data access. Additionally, you will drive engineering excellence by establishing best practices for fault-tolerant distributed systems and mentoring senior technical talent.
Define and drive the technical vision and strategy for the Content Platform organization to enable AI-driven marketing campaigns. Lead architecture reviews, mentor senior staff, and resolve complex cross-team technical challenges to ensure engineering excellence.
Provide premium support to Airbnb hosts and guests to ensure high-quality experiences. Facilitate authentic connections and resolve issues to maintain community standards.
You will architect and lead the technical strategy for pricing and availability backend systems while driving the product roadmap. You will also collaborate with cross-functional teams to develop scalable solutions and mentor senior engineers to maintain high architectural standards.
Provide end-to-end premium support to Airbnb community members, including the luxury segment, across multiple communication channels. Manage complex cases, ensure high-quality resolutions, and maintain strong relationships with users while collaborating cross-functionally.
Provide end-to-end support to key community members by managing complex cases across multiple communication channels. Foster strong user relationships while ensuring high-quality resolutions and collaborating cross-functionally to improve team processes.
The Supervisor manages a team of 10-15 ambassadors to ensure high-quality customer support and handles complex, urgent escalations. They are responsible for coaching, performance management, and fostering an engaged team environment while driving operational excellence.
The supervisor will lead a team of 10-15 customer service ambassadors, providing coaching, performance management, and operational support. They are responsible for managing complex escalations, ensuring high-quality service standards, and fostering a diverse and engaged team environment.
Define and execute the product vision and roadmap for the Payment Accounts area, focusing on digital wallets and identity services. Lead cross-functional initiatives to scale platform capabilities and reduce account friction and risk across global markets.
Define the product vision and roadmap for guest services to build a new business line from the ground up. Lead cross-functional teams to launch experiments, analyze data, and scale new service categories within the Airbnb marketplace.
Lead the conception, execution, and measurement of cross-functional growth initiatives across demand, supply, and regulatory surfaces in the Americas region. Drive business operation meetings and analyze data trends to provide actionable insights for senior leadership decision-making.
Act as a senior thought partner for the Guest App team, driving product decisions through detailed data analysis, experimentation, and statistical modeling. Design and build metrics and reporting tools to optimize promotional merchandising and overall guest experiences.
Lead and mentor a senior team of managers and engineers to drive AI investment priorities and technical roadmaps. Partner with cross-functional leadership to take high-impact ML initiatives from concept to production and define success metrics.
Lead the technical strategy and execution of an AI-powered growth engine for paid marketing channels. Architect autonomous systems for creative generation, bidding optimization, and audience management while mentoring other engineers.
Lead China social initiatives to drive business growth across local video-driven platforms and evolving social ecosystems. Develop scalable content strategies and growth pilots to enhance brand presence and user conversion.
Lead AI Platforms initiatives across Search Relevance, Machine Learning Infrastructure, and Search Knowledge Infrastructure to enhance data-driven decision making. Collaborate with engineering and product teams to develop holistic solutions for ranking, recommendations, and search intelligence.
Lead the vision and execution of the global partner network for host payouts across 200+ markets. Manage high-value relationships with financial institutions and negotiate commercial agreements to optimize cost and reliability.
Act as the strategic and operational owner of the finance accounting platform to support Airbnb's growing product portfolio. Lead the end-to-end implementation of accounting workflows and optimize platform performance and reliability.
Define and drive the roadmap for Airbnb's identity verification systems to build trust between guests and hosts. Collaborate with cross-functional teams to execute technical strategies and evaluate external partnerships to extend the identity ecosystem.
Lead and coach a team of 10-15 customer service ambassadors to ensure high-quality support for the Airbnb community. Manage complex escalations, monitor service performance trends, and oversee the full employee lifecycle including hiring and talent development.
Oversee operational environments for customer service teams, managing high-level escalations and ensuring high-quality community support. Lead people strategy including hiring, onboarding, and performance development for a team of 10-15 ambassadors.
Lead the implementation of a comprehensive test automation strategy leveraging AI across the entire testing pyramid. Collaborate with product engineering to build testable systems and integrate automated tests into CI/CD pipelines.
Define and execute the long-term ML technical vision for the Trust organization to combat fraud and ensure platform safety. Lead the design and productionization of scalable ML models and pipelines, including Agentic AI and anomaly detection.
Design and implement causal inference frameworks and ML models to measure the impact of product launches and optimize operational budgets. Collaborate with cross-functional teams to deliver strategic insights on quality-cost tradeoffs for community support.
Develop and productionize machine learning models for query intelligence, focusing on autocomplete, intent modeling, and natural-language search. Collaborate with cross-functional teams to improve retrieval and ranking to match guests with hosts effectively.
Drive the global expansion of Airbnb's Services business by developing and executing strategies for new travel-adjacent categories. Lead cross-functional alignment and leverage analytical rigor to build scalable operational frameworks and programs.
Lead a team of Market Managers to grow and optimize Airbnb's home supply across Mexico, Central America, and the Caribbean. Partner with the Country Manager to execute strategic plans and collaborate cross-functionally to improve host performance and guest experience.
Lead the deployment of AI-powered tools, legal systems, and workflow automation to scale Airbnb's global legal infrastructure. Partner with legal stakeholders to design and implement AI agents, RAG pipelines, and custom business solutions.
The role serves as the primary authority on the competitive landscape, synthesizing market signals into actionable narratives for executive decision-making. Responsibilities include managing competitive monitoring, conducting strategic deep dives, and leading the competitive intelligence data strategy.
Define and lead Airbnb's global social media measurement strategy by standardizing KPIs and frameworks across platforms. Translate complex data into strategic narratives to guide creative decisions and evaluate the impact of social investments on business outcomes.
Own the technical strategy for the Modeling, ML Serving, and API interface within the Host Pricing organization. Lead the development of a unified serving stack and evaluation infrastructure to accelerate the deployment of ML models.
Define and deliver products and platforms to reduce safety incidents and interpersonal harm within the Airbnb community. Lead cross-functional teams to create product visions, manage roadmaps, and implement machine learning models to detect risk.
Develop and maintain tools and systems to ensure service reliability, scalability, and efficient incident management. Act as an Incident Commander to lead cross-functional teams during high-severity events and mentor junior engineers.
Provide end-to-end premium support for Airbnb's luxury segment and community members across various communication channels. Manage complex cases to resolution while collaborating with internal stakeholders and providing insights for process improvement.
Develop and maintain the end-to-end developer experience for Airbnb's backend engineers, focusing on build systems and CI/CD tooling. The role involves shaping technical strategies to improve developer velocity, reliability, and productivity across the organization.
Lead the development of novel ML systems and AI solutions to transform Airbnb's customer service experience. Work cross-functionally to design and build scalable, intelligent services including LLM optimization and RAG.
Drive the strategic vision for global payments operations by delivering actionable insights and architecting scalable reporting platforms. Collaborate cross-functionally to optimize user journeys and improve payment processing systems through advanced quantitative measurement.
Define the multi-year vision for Data Governance and Quality while designing scalable data architectures for real-time and AI requirements. Lead cross-functional task forces to ensure compliance with regulatory landscapes like GDPR and the AI Act.
Architect and implement advanced ML solutions, including recommendation engines and LLM integrations, to enhance guest and host experiences. Lead and mentor cross-functional teams of ML, Data, and Product engineers to drive AI applications in messaging and notifications.
Partner with engineering leadership to design and execute sourcing strategies for critical technology capabilities and infrastructure. Modernize procurement workflows by integrating AI and automation to improve decision-making and commercial discipline.
Lead advanced analytics and statistical modeling to drive growth for Airbnb's hosting services and supply programs. The role involves defining key metrics, conducting A/B tests, and developing AI-assisted tools to automate reporting and insights delivery.
Lead advanced analytics and statistical modeling to drive growth for hosting services, including the Co-Host Network and Superhost Ambassadors program. The role involves defining key metrics, conducting A/B tests, and developing AI-assisted tools to automate reporting and insights delivery.
Develop and optimize novel ML systems and Generative AI technologies to transform Airbnb's customer service experience. Work cross-functionally to design scalable AI solutions and share latest ML technologies across global regions.
Lead the strategic direction of Payments insights by streamlining data-driven decision making across platform, product, and operations. You will design experiments, analyze payment performance, and collaborate with cross-functional teams to optimize the end-to-end payments journey.
Responsible for fine-tuning and optimizing state-of-the-art LLMs for diverse use cases and high-performance deployment on Airbnb's ML infrastructure. You will design AI products like AI Assistants and autonomous agents while creating a multi-year technical roadmap.
Design and maintain Marketing Mix Models and geo-based causal inference experiments to quantify the incremental impact of marketing investments. Translate complex measurement findings into actionable budget recommendations for senior Marketing and Finance stakeholders.
Lead the development and execution of global regulatory compliance programs to support supply growth and risk reduction. Coordinate with cross-functional teams including Engineering, Data Science, and Legal to align roadmaps and drive operational efficiency.
Lead the analytics strategy for Airbnb's guest lifecycle marketing, focusing on driving incremental bookings through experimentation and insights. Develop measurement frameworks and scalable reporting to optimize multi-channel communications across the guest journey.
Define and drive the long-term technical strategy and architecture for Airbnb's global payments ecosystem. Lead multi-team initiatives to build scalable solutions while mentoring engineers and aligning technical efforts with business outcomes.
Manage complex safety cases involving sensitive issues such as discrimination, violence, and exploitation via various communication channels. Provide high-level support to survivors while collaborating with internal teams to improve safety standards and operational workflows.
Manage complex safety cases involving sensitive issues like discrimination and personal threats to support survivors and restore their status quo. Interact with community members via live chat, phone, and social platforms while collaborating with stakeholders to improve safety services.
The Safety Specialist is responsible for investigating complex safety incidents, including personal threats and trauma-related cases, while maintaining confidentiality and documenting findings. They also collaborate with internal teams to develop safety policies and educate the community to ensure a secure environment.
The analyst will own short-term and long-term demand forecasting across global operations using statistical and machine learning models. They will also partner with cross-functional teams to design data pipelines and provide actionable insights to leadership for workforce decision-making.
You will lead innovation in data science to identify guest preferences and optimize the online discovery funnel across Airbnb's business verticals. The role involves partnering with product and engineering teams to build AI-driven data products and frameworks that enhance personalized user experiences.
You will lead the design and development of AI-powered agentic systems to drive sustainable growth and personalize customer experiences at scale. This involves collaborating with cross-functional teams to productionize machine learning models and mentor engineers in building resilient, high-performing AI infrastructure.
The Engineering Manager will lead the China Routing and Data team, focusing on defining and driving long-term technical strategy and architecture for CS foundation systems. Responsibilities include leading technical initiatives, collaborating with cross-functional partners to deliver high-quality products, and nurturing a culture of technical quality and engineering excellence.
The role involves envisioning, championing, and supporting the development of novel Machine Learning systems, product integrations, and performance optimizations to solve real-world problems. You will also work cross-functionally with product, design, and other engineering teams to build efficient AI solutions for Customer Service products.
The role involves owning the end-to-end system design vision for the Compliance organization, setting architectural direction for nearly 30 engineers across multiple teams, and driving foundational architectural shifts like moving to a customer-centric model. Key duties include leading the technical strategy for expanding KYC capabilities and architecting systems to adapt to evolving digital identity landscapes and regulatory mandates.
The role involves exploring, experimenting, building, and continuously improving Machine Learning models and pipelines using large-scale data for product and operational use cases. Responsibilities also include hands-on development, productionizing, and operating these models and pipelines at scale, collaborating with cross-functional partners to drive engineering decisions.
As a Staff Software Engineer, you will lead a team to improve the customer and agent experience at Airbnb. You will collaborate with cross-functional partners and drive the execution of projects across the full software development lifecycle.
Lead the development of the Automation Platform and collaborate with AI & ML engineering teams to enhance customer service. Drive technical vision and strategy for backend optimization and participate in the full development cycle.
The Senior Associate, Escalations manages complex cases and provides high-level service to customers. This role involves direct interaction with customers and internal stakeholders to resolve issues effectively.
Model and analyze regulatory impact while supporting the development of statistical models and machine learning algorithms. Assist in data collection and preparation for economic analysis, and generate visualizations to convey research findings.
