You will develop and execute the product vision, strategy, and roadmap for the 'People to Meet' category to foster social connection on the Airbnb platform. This involves leading cross-functional teams to deliver features, define product positioning, and ensure a high-quality, safe experience for both hosts and guests.
Airbnb
140 Remote Job Openings at Airbnb
You will design, build, and productionize end-to-end machine learning pipelines and AI agents to automate trust decisions and protect the platform from fraud. You will also collaborate with cross-functional teams to prototype solutions for ambiguous problems and measure their impact on business metrics.
You will design and evolve core services and data models for account state, eligibility, and entitlements while leading technical direction across the team. You will also collaborate with cross-functional partners to ensure scalable, reliable, and extensible platform foundations.
The Market Manager is responsible for the growth, retention, and optimization of host accounts within an assigned territory. They will drive supply acquisition strategies, manage partner relationships, and utilize data-driven insights to meet sales goals.
You will lead quantitative measurement efforts and develop causal inference frameworks to drive payment strategies and fraud mitigation. Additionally, you will build and evaluate machine learning models to optimize guest, host, and business outcomes across the platform.
Lead the design, implementation, and testing of scalable data systems and pipelines to support business needs. Collaborate with cross-functional teams to optimize data models and drive data-driven decision-making across the organization.
Manage full-cycle recruiting for intern and apprentice roles across technical and non-technical functions while designing region-specific sourcing strategies. Provide program support by facilitating onboarding, community building, and conversion processes for US-based cohorts.
You will architect and maintain end-to-end traffic classification machine learning systems to distinguish legitimate automation from abusive actors. This involves managing the full model lifecycle, optimizing for low-latency edge deployment, and establishing rigorous evaluation frameworks.
Manage a book of business to drive the retention, growth, and optimization of host entrepreneurs on the Airbnb platform. Provide strategic recommendations on pricing, listing quality, and availability while delivering educational programs to support host success.
The Lead will drive data-driven roadmaps and provide actionable insights to support product and business leaders within the Community Support organization. They will build scalable data tools, perform complex data modeling, and influence experimentation strategies to optimize guest and host experiences.
You will build and maintain next-generation build systems and CI/CD integrations to improve developer productivity and experience. You will also partner with engineering leaders to shape technical strategy and ensure operational excellence across the backend developer cohort.
You will design, build, and operate backend services and platforms that support code checks within continuous integration. Additionally, you will scale the platform to new repositories and languages while maintaining data pipelines and improving the overall developer experience.
Lead the end-to-end strategy and execution of Airbnb's global Host SEM program to drive efficient host acquisition and supply growth. Collaborate cross-functionally with teams like Data Science, Engineering, and Finance to optimize performance and influence business roadmaps.
You will drive the full development cycle for core software that empowers global support agents, including technical design, implementation, and launch. You will also collaborate cross-functionally with product, design, and AI engineering teams to build scalable, efficient frontend solutions.
The Lead, Advanced Analytics will conduct in-depth data analysis and experimentation to drive host acquisition and business growth. They will collaborate with cross-functional teams to define key metrics, build performance dashboards, and provide actionable insights for strategic decision-making.
The Financial Operations Lead will manage end-to-end vendor contracting, invoicing, and financial governance to ensure operational efficiency. They will also collaborate with cross-functional teams to track vendor headcount, monitor spend, and drive process improvements.
You will lead complex, cross-functional localization programs and drive the technical strategy for global content delivery. This involves designing scalable solutions using AI and machine translation while partnering with engineering and product teams to optimize localization operations.
You will own the product vision, strategy, and roadmap for regional payments in Latin America, focusing on checkout optimization and local payment method expansion. You will also lead cross-functional efforts to navigate complex regulatory requirements and drive growth through data-driven experimentation.
Own the product vision, strategy, and roadmap for regional payments in Latin America, focusing on regulatory compliance, growth, and platform performance. Drive the full product lifecycle, including checkout optimization and the integration of local payment methods to improve conversion rates.
You will own the end-to-end management and performance of a portfolio of third-party operational vendors to ensure best-in-class service delivery. This includes leading performance forums, managing financial governance, and resolving complex operational issues through data-driven decision-making.
Lead the design strategy and vision for international initiatives while ensuring global products feel locally relevant. Partner with cross-functional teams including product managers, engineers, and researchers to deliver high-quality, user-centric experiences.
The role involves owning the end-to-end analytics strategy for Long-Term Stay & Luxe, including building quantitative models and defining measurement agendas. You will act as a strategic partner to leadership, shaping product and business decisions through data-driven insights and experimental design.
You will provide technical leadership to build an agentic platform for creating onsite and offsite marketing content in a no-code manner. You will also define the technical vision, mentor engineers, and collaborate with cross-functional teams to drive business growth.
The Regional Operations Manager oversees internal customer service teams, ensuring high-quality support and managing complex, high-risk escalations. They are responsible for driving team performance, fostering professional development, and executing strategic operational initiatives.
The Regional Operations Manager will lead and motivate a team of support ambassadors to ensure high-quality user assistance and operational excellence. They are responsible for managing complex escalations, driving performance metrics, and fostering a diverse and inclusive team culture.
You will lead the product strategy and execution for AI Personalization across the customer support ecosystem, building systems that enable AI to emulate human empathy and judgment. This involves owning the full-stack roadmap, collaborating with ML engineers on retrieval architectures, and driving experiment design to optimize AI performance.
You will lead threat detection and incident response efforts by investigating security incidents and building automated detection models. You will also collaborate with cross-functional teams to mitigate threats and improve overall security infrastructure.
You will design and implement measurement frameworks to evaluate Trust defense effectiveness and lead experimentation programs to drive product and policy decisions. Additionally, you will build statistical and Bayesian models to quantify risk and provide causal interpretations of signals surfaced by machine learning systems.
You will be responsible for developing and refining machine learning models for pricing recommendations, with a focus on reinforcement learning. You will also collaborate with cross-functional teams to integrate these models into user-friendly tools for hosts.
Provide end-to-end support for complex and high-value reservations while managing sensitive cases across various communication channels. Act as a subject matter expert to resolve issues, negotiate between hosts and guests, and drive continuous improvement within the team.
The Senior Specialist provides end-to-end support for key community members, managing complex and high-stakes reservation issues. They act as a primary point of contact, negotiating resolutions and collaborating across departments to ensure high-quality service standards.
The Programs and Business Operations Lead will develop and execute strategies to drive growth and success for Airbnb's services and membership programs. This role involves partnering with product, marketing, and data science teams to design experiments, build operational frameworks, and deliver data-driven insights.
The Team Specialist provides operational support and consultative guidance for case handling to ensure the smooth functioning of the Delivery team. They are responsible for managing queues, handling high-severity escalations, and reporting on service performance trends to leadership.
The Senior Specialist provides end-to-end support for complex and high-value reservations while acting as a subject matter expert for Airbnb policies. They are responsible for managing sensitive cases, mediating between hosts and guests, and driving continuous improvement within the team.
You will own the product vision, strategy, and roadmap for discount and promotional pricing tools to help hosts maximize earnings. You will also partner with cross-functional teams to execute campaigns at scale and drive marketplace impact.
Lead a team of engineers to build and operate Airbnb's media infrastructure, including uploads, AI/ML transformations, and distribution. Set technical strategy and architecture while coaching managers and senior technical leads to ensure platform reliability and scalability.
Senior Machine Learning Engineer, Customer Support Engineering
Airbnb
·
Full Time
·
13 days ago
Airbnb
You will develop and optimize novel ML systems and Agentic AI technologies to transform Airbnb's customer service experience. This involves collaborating cross-functionally to build scalable AI solutions from conceptual stages through to production.
The Programs & Business Operations Lead will drive strategic growth initiatives and demand strategy for priority markets within the Experiences business. They will collaborate with cross-functional teams to translate data-driven insights into actionable operational plans and scalable programs.
Lead the implementation of test automation strategies across the testing pyramid while collaborating with engineering teams to ensure robust coverage. You will contribute to framework improvements, integrate testing into CI/CD pipelines, and troubleshoot complex system issues.
Tech Lead Manager, Finance Integrations & Automation - BizTech
Airbnb
·
Full Time
·
13 days ago
Airbnb
You will lead a team of engineers while operating as a hands-on Staff IC to manage ERP and finance integrations. This role involves setting technical direction, building complex backend services, and mentoring team members to ensure reliable system operations.
Staff Platform Manager, Loyalty Platform Lead (Product Management)
Airbnb
·
Full Time
·
13 days ago
Airbnb
The Staff Platform Manager will define the strategy, roadmap, and operating model for the Loyalty & Incentives platform to enable scalable membership and incentive programs. They will lead cross-functional collaboration with engineering, partnerships, and business teams to integrate platform capabilities and drive global business impact.
The Senior Brand Strategy Lead will develop and execute strategic brand frameworks across the APAC region, ensuring global brand platforms are adapted with local cultural intelligence. They will partner with regional marketing leads and creative teams to translate consumer insights into resonant, market-specific narratives.
You will lead the multi-year roadmap and architecture for the Unified Data Store client stack to ensure high-performance data access. Additionally, you will drive engineering excellence by establishing best practices for fault-tolerant distributed systems and mentoring senior technical talent.
Define and drive the technical vision and strategy for the Content Platform organization to enable AI-driven marketing campaigns. Lead architecture reviews, mentor senior staff, and resolve complex cross-team technical challenges to ensure engineering excellence.
You will own the strategic direction and product vision for Airbnb's internal digital experience layer, including platforms like One Airbnb and Chrome Tab. You will lead cross-functional teams to integrate AI-powered productivity tools and drive continuous improvement based on data-driven insights.
Provide premium support to Airbnb hosts and guests to ensure high-quality experiences. Facilitate authentic connections and resolve issues to maintain community standards.
You will architect and lead the technical strategy for pricing and availability backend systems while driving the product roadmap. You will also collaborate with cross-functional teams to develop scalable solutions and mentor senior engineers to maintain high architectural standards.
Provide end-to-end premium support to Airbnb community members, including the luxury segment, across multiple communication channels. Manage complex cases, ensure high-quality resolutions, and maintain strong relationships with users while collaborating cross-functionally.
Superviseur (-e), Soutien Premium Bilingue (français/anglais)
Airbnb
·
Full Time
·
19 days ago
Airbnb
The supervisor will lead a team of 10-15 customer service ambassadors, providing coaching, performance management, and operational support. They are responsible for managing complex escalations, ensuring high-quality service standards, and fostering a diverse and engaged team environment.
Provide end-to-end support to key community members by managing complex cases across multiple communication channels. Foster strong user relationships while ensuring high-quality resolutions and collaborating cross-functionally to improve team processes.
The Supervisor manages a team of 10-15 ambassadors to ensure high-quality customer support and handles complex, urgent escalations. They are responsible for coaching, performance management, and fostering an engaged team environment while driving operational excellence.
Manage production services and ticket queues using AI-powered automation and LLM-driven triage to improve operational health. Build monitoring dashboards and write code to automate workflows and reduce mean time to resolution.
Develop and execute the product vision, strategy, and roadmap for the Airbnb Tickets business. Lead cross-functional teams to launch features and create public-facing narratives for attractions, tours, and live events.
Lead the product vision and roadmap for Airbnb's new financial hub, Wallet, to manage payment methods, credits, and stored value. Collaborate with cross-functional teams to reduce booking friction and build a scalable platform for future guest financial products.
Define and execute the product vision and roadmap for the Payment Accounts area, focusing on digital wallets and identity services. Lead cross-functional initiatives to scale platform capabilities and reduce account friction and risk across global markets.
Own the global acquisition operations strategy for hotels, focusing on optimizing the sales funnel from lead generation to contract signing. Partner with cross-functional teams to manage incentive compensation, set quotas, and provide analytical insights to drive growth.
Define the product vision and roadmap for guest services to build a new business line from the ground up. Lead cross-functional teams to launch experiments, analyze data, and scale new service categories within the Airbnb marketplace.
Lead the conception, execution, and measurement of cross-functional growth initiatives across demand, supply, and regulatory surfaces in the Americas region. Drive business operation meetings and analyze data trends to provide actionable insights for senior leadership decision-making.
Act as a senior thought partner for the Guest App team, driving product decisions through detailed data analysis, experimentation, and statistical modeling. Design and build metrics and reporting tools to optimize promotional merchandising and overall guest experiences.
The role involves performing quantitative analysis on high-impact topics like regulation, housing, and economic impact to support data-driven policy engagements. You will create visualizations, dashboards, and prototypes to translate complex economic insights into accessible resources for internal and external stakeholders.
Senior Manager, Machine Learning Engineering - Communication & Connectivity
Airbnb
·
Full Time
·
25 days ago
Airbnb
Lead and mentor a senior team of managers and engineers to drive AI investment priorities and technical roadmaps. Partner with cross-functional leadership to take high-impact ML initiatives from concept to production and define success metrics.
Lead the technical strategy and execution of an AI-powered growth engine for paid marketing channels. Architect autonomous systems for creative generation, bidding optimization, and audience management while mentoring other engineers.
Lead China social initiatives to drive business growth across local video-driven platforms and evolving social ecosystems. Develop scalable content strategies and growth pilots to enhance brand presence and user conversion.
Design and implement AI-powered quality systems and agents to automate the testing lifecycle and improve developer productivity. Build end-to-end tools and services that integrate AI into CI/CD pipelines and engineering workflows.
Senior Manager, Technical Program Management (Infrastructure)
Airbnb
·
Full Time
·
a month ago
Airbnb
Lead AI Platforms initiatives across Search Relevance, Machine Learning Infrastructure, and Search Knowledge Infrastructure to enhance data-driven decision making. Collaborate with engineering and product teams to develop holistic solutions for ranking, recommendations, and search intelligence.
Lead and grow a team of security engineers focused on securing cloud infrastructure, data platforms, and identity access controls. Set the technical direction and roadmap while partnering with cross-functional teams to embed security into deployment and operational processes.
Lead the vision and execution of the global partner network for host payouts across 200+ markets. Manage high-value relationships with financial institutions and negotiate commercial agreements to optimize cost and reliability.
Act as the strategic and operational owner of the finance accounting platform to support Airbnb's growing product portfolio. Lead the end-to-end implementation of accounting workflows and optimize platform performance and reliability.
Define and drive the roadmap for Airbnb's identity verification systems to build trust between guests and hosts. Collaborate with cross-functional teams to execute technical strategies and evaluate external partnerships to extend the identity ecosystem.
Lead and coach a team of 10-15 customer service ambassadors to ensure high-quality support for the Airbnb community. Manage complex escalations, monitor service performance trends, and oversee the full employee lifecycle including hiring and talent development.
Oversee operational environments for customer service teams, managing high-level escalations and ensuring high-quality community support. Lead people strategy including hiring, onboarding, and performance development for a team of 10-15 ambassadors.
Lead the implementation of a comprehensive test automation strategy leveraging AI across the entire testing pyramid. Collaborate with product engineering to build testable systems and integrate automated tests into CI/CD pipelines.
As a Senior Programs and Business Operations Lead, you will develop and execute strategies to grow Airbnb's Monthly Stays offering globally. You will analyze data and deliver strategic recommendations while managing a team of analysts to support decision-making.
Define and execute the long-term ML technical vision for the Trust organization to combat fraud and ensure platform safety. Lead the design and productionization of scalable ML models and pipelines, including Agentic AI and anomaly detection.
Design and implement causal inference frameworks and ML models to measure the impact of product launches and optimize operational budgets. Collaborate with cross-functional teams to deliver strategic insights on quality-cost tradeoffs for community support.
Develop and deploy production LLM/ML models to automate evaluation processes and personalize customer support experiences. Collaborate with cross-functional teams to translate business problems into scientific formulations and drive data-driven decision-making.
Partner with Community Support leadership to evaluate the financial impact of technology investments and AI initiatives. Own core financial planning, including forecasting and long-range planning, while optimizing operational costs and contract terms.
Senior Machine Learning Engineer, Relevance and Personalization (Query Intelligence)
Airbnb
·
Full Time
·
a month ago
Airbnb
Develop and productionize machine learning models for query intelligence, focusing on autocomplete, intent modeling, and natural-language search. Collaborate with cross-functional teams to improve retrieval and ranking to match guests with hosts effectively.
Drive the global expansion of Airbnb's Services business by developing and executing strategies for new travel-adjacent categories. Lead cross-functional alignment and leverage analytical rigor to build scalable operational frameworks and programs.
Lead a team of Market Managers to grow and optimize Airbnb's home supply across Mexico, Central America, and the Caribbean. Partner with the Country Manager to execute strategic plans and collaborate cross-functionally to improve host performance and guest experience.
Lead the design and construction of large-scale distributed data systems for batch and real-time processing to power ML models and product features. Collaborate cross-functionally to shape the long-term vision and roadmap for Communication and Connectivity data infrastructure.
Lead the deployment of AI-powered tools, legal systems, and workflow automation to scale Airbnb's global legal infrastructure. Partner with legal stakeholders to design and implement AI agents, RAG pipelines, and custom business solutions.
Lead the global regulatory strategy by driving high-impact initiatives and translating complex legal mandates into scalable product solutions. Partner with Engineering and Product teams to oversee regulatory programs and mitigate operational risks.
The role serves as the primary authority on the competitive landscape, synthesizing market signals into actionable narratives for executive decision-making. Responsibilities include managing competitive monitoring, conducting strategic deep dives, and leading the competitive intelligence data strategy.
Implement large-scale, cross-functional programs to drive strategic goals for the Community Support organization. Act as a bridge between business functions like Product, Engineering, and Marketing to execute end-to-end initiatives for hosts and guests.
Lead large-scale, cross-functional programs to improve community support and align with Airbnb's strategic goals. Act as a liaison between business functions like marketing, product, and engineering to ensure seamless user experiences.
Lead engineering teams in building and operating critical global payment systems while setting clear priorities and technical roadmaps. Collaborate with cross-functional partners to deliver scalable, reliable, and compliant payment experiences for guests and hosts.
Define and lead Airbnb's global social media measurement strategy by standardizing KPIs and frameworks across platforms. Translate complex data into strategic narratives to guide creative decisions and evaluate the impact of social investments on business outcomes.
Develop and improve frameworks for estimating the long-term causal impact of product changes on the platform. Build tooling to evaluate heterogeneous impacts and apply advanced econometric and experimental methods to business problems.
Senior Machine Learning Engineer, Relevance and Personalization
Airbnb
·
Full Time
·
a month ago
Airbnb
Develop and productionize end-to-end ranking algorithms and ML pipelines to optimize search and personalization across the Airbnb platform. Collaborate with cross-functional partners to identify business opportunities and implement high-scale AI technologies.
Own the technical strategy for the Modeling, ML Serving, and API interface within the Host Pricing organization. Lead the development of a unified serving stack and evaluation infrastructure to accelerate the deployment of ML models.
Develop and evolve the core notification platform to deliver seamless experiences for guests and hosts globally. Collaborate with cross-functional teams to build scalable backend services and ensure system reliability through operational excellence.
Define and deliver products and platforms to reduce safety incidents and interpersonal harm within the Airbnb community. Lead cross-functional teams to create product visions, manage roadmaps, and implement machine learning models to detect risk.
Develop and maintain tools and systems to ensure service reliability, scalability, and efficient incident management. Act as an Incident Commander to lead cross-functional teams during high-severity events and mentor junior engineers.
Provide end-to-end premium support for Airbnb's luxury segment and community members across various communication channels. Manage complex cases to resolution while collaborating with internal stakeholders and providing insights for process improvement.
Develop and maintain the end-to-end developer experience for Airbnb's backend engineers, focusing on build systems and CI/CD tooling. The role involves shaping technical strategies to improve developer velocity, reliability, and productivity across the organization.
Staff Machine Learning Engineer, Community Support Engineering
Airbnb
·
Full Time
·
2 months ago
Airbnb
Lead the development of novel ML systems and AI solutions to transform Airbnb's customer service experience. Work cross-functionally to design and build scalable, intelligent services including LLM optimization and RAG.
Lead the backend architecture and application of AI technologies for guest-host communication and connectivity platforms. Partner with senior leaders to build scalable foundations for notifications and partner integration platforms while mentoring other engineers.
Drive the strategic vision for global payments operations by delivering actionable insights and architecting scalable reporting platforms. Collaborate cross-functionally to optimize user journeys and improve payment processing systems through advanced quantitative measurement.
Lead the post-transaction product strategy for the full dispute lifecycle, including chargeback processing and proactive dispute prevention. Build scalable infrastructure and decisioning logic to reduce net losses while maintaining marketplace trust.
Lead demand forecasting, capacity planning, and agent prioritization for Scaled and Revenue Operations teams. Transform workforce data into executive narratives to optimize vendor footprints and drive operational efficiency through AI and strategic staffing.
Lead demand forecasting, capacity planning, and resource utilization for adapted and revenue operations teams. Transform complex workforce data into strategic insights to guide executive decision-making and optimize vendor performance.
Own the strategic design of risk frameworks, registries, and AI governance for Community Support while partnering with the Insider Threat program. Lead the end-to-end lifecycle of systemic root cause resolution and deliver executive-level risk narratives to senior leadership.
Define the multi-year vision for Data Governance and Quality while designing scalable data architectures for real-time and AI requirements. Lead cross-functional task forces to ensure compliance with regulatory landscapes like GDPR and the AI Act.
Architect and implement advanced ML solutions, including recommendation engines and LLM integrations, to enhance guest and host experiences. Lead and mentor cross-functional teams of ML, Data, and Product engineers to drive AI applications in messaging and notifications.
Lead the negotiation and drafting of high-value strategic commercial agreements and partnerships. Collaborate with cross-functional stakeholders to resolve legal risks and advance global business objectives.
Partner with engineering leadership to design and execute sourcing strategies for critical technology capabilities and infrastructure. Modernize procurement workflows by integrating AI and automation to improve decision-making and commercial discipline.
Lead advanced analytics and statistical modeling to drive growth for hosting services, including the Co-Host Network and Superhost Ambassadors program. The role involves defining key metrics, conducting A/B tests, and developing AI-assisted tools to automate reporting and insights delivery.
Lead advanced analytics and statistical modeling to drive growth for Airbnb's hosting services and supply programs. The role involves defining key metrics, conducting A/B tests, and developing AI-assisted tools to automate reporting and insights delivery.
Senior Machine Learning Engineer, Community Support Engineering
Airbnb
·
Full Time
·
2 months ago
Airbnb
Develop and optimize novel ML systems and Generative AI technologies to transform Airbnb's customer service experience. Work cross-functionally to design scalable AI solutions and share latest ML technologies across global regions.
Lead the strategic direction of Payments insights by streamlining data-driven decision making across platform, product, and operations. You will design experiments, analyze payment performance, and collaborate with cross-functional teams to optimize the end-to-end payments journey.
Principal Machine Learning Engineer- LLM Fine-tuning and Optimization
Airbnb
·
Full Time
·
3 months ago
Airbnb
Responsible for fine-tuning and optimizing state-of-the-art LLMs for diverse use cases and high-performance deployment on Airbnb's ML infrastructure. You will design AI products like AI Assistants and autonomous agents while creating a multi-year technical roadmap.
(Contract) Senior Data Scientist, Platform Inference - MarTech DS Measurement
Airbnb
·
Full Time
·
3 months ago
Airbnb
Design and maintain Marketing Mix Models and geo-based causal inference experiments to quantify the incremental impact of marketing investments. Translate complex measurement findings into actionable budget recommendations for senior Marketing and Finance stakeholders.
Lead the development and execution of global regulatory compliance programs to support supply growth and risk reduction. Coordinate with cross-functional teams including Engineering, Data Science, and Legal to align roadmaps and drive operational efficiency.
Lead the analytics strategy for Airbnb's guest lifecycle marketing, focusing on driving incremental bookings through experimentation and insights. Develop measurement frameworks and scalable reporting to optimize multi-channel communications across the guest journey.
Define and drive the long-term technical strategy and architecture for Airbnb's global payments ecosystem. Lead multi-team initiatives to build scalable solutions while mentoring engineers and aligning technical efforts with business outcomes.
Responsible for fine-tuning and optimizing state-of-the-art LLMs for diverse use cases and high-performance deployment. You will design AI products like AI Assistants and autonomous agents while driving key architectural decisions for Airbnb's ML platform.
Manage complex safety cases involving sensitive issues such as discrimination, violence, and exploitation via various communication channels. Provide high-level support to survivors while collaborating with internal teams to improve safety standards and operational workflows.
Manage complex safety cases involving sensitive issues like discrimination and personal threats to support survivors and restore their status quo. Interact with community members via live chat, phone, and social platforms while collaborating with stakeholders to improve safety services.
The Safety Specialist is responsible for investigating complex safety incidents, including personal threats and trauma-related cases, while maintaining confidentiality and documenting findings. They also collaborate with internal teams to develop safety policies and educate the community to ensure a secure environment.
The analyst will own short-term and long-term demand forecasting across global operations using statistical and machine learning models. They will also partner with cross-functional teams to design data pipelines and provide actionable insights to leadership for workforce decision-making.
You will define and execute the long-term vision for the Trust Platform, driving architectural direction for fraud and safety systems. You will also partner with cross-functional teams to deliver measurable business impact while mentoring engineers and championing an AI-first engineering approach.
You will lead innovation in data science to identify guest preferences and optimize the online discovery funnel across Airbnb's business verticals. The role involves partnering with product and engineering teams to build AI-driven data products and frameworks that enhance personalized user experiences.
You will lead technical initiatives and develop market-specific features for the global iOS platform while mentoring other engineers. You will also collaborate with cross-functional teams to translate product requirements into scalable technical solutions.
Senior Staff Machine Learning Engineer, Growth Platform Engineering
Airbnb
·
Full Time
·
4 months ago
Airbnb
You will lead the design and development of AI-powered agentic systems to drive sustainable growth and personalize customer experiences at scale. This involves collaborating with cross-functional teams to productionize machine learning models and mentor engineers in building resilient, high-performing AI infrastructure.
Senior Manager, Advanced Analytics, Fraud & Safety Operations
Airbnb
·
Full Time
·
4 months ago
Airbnb
You will lead a team of advanced analysts to build and scale data systems for fraud detection, safety measurement, and risk management. The role involves driving the enterprise-wide safety data strategy and empowering cross-functional stakeholders to make data-driven decisions.
Lead the technical strategy and execution of solutions for international market initiatives. Collaborate with cross-functional teams to deliver high-quality products that enhance guest experiences.
Engineering Manager, Community Support Engineering (Routing and Data)
Airbnb
·
Full Time
·
5 months ago
Airbnb
The Engineering Manager will lead the China Routing and Data team, focusing on defining and driving long-term technical strategy and architecture for CS foundation systems. Responsibilities include leading technical initiatives, collaborating with cross-functional partners to deliver high-quality products, and nurturing a culture of technical quality and engineering excellence.
The role involves envisioning, championing, and supporting the development of novel Machine Learning systems, product integrations, and performance optimizations to solve real-world problems. You will also work cross-functionally with product, design, and other engineering teams to build efficient AI solutions for Customer Service products.
The role involves architecting improvements to the existing Bazel installation and remote build/cache infrastructure to enhance correctness, reproducibility, and speed, while setting the technical roadmap for build system reliability and performance. Responsibilities also include accelerating inner-loop development velocity and serving as the technical authority on build systems across Airbnb.
Senior Machine Learning Engineer, Community Support Engineering
Airbnb
·
Full Time
·
5 months ago
Airbnb
The engineer will envision, champion, and support the development of novel Machine Learning systems, product integrations, and performance optimizations to solve real-world problems. They will also work cross-functionally to design and build efficient AI solutions for Airbnb Customer Service products.
The role involves owning the end-to-end system design vision for the Compliance organization, setting architectural direction for nearly 30 engineers across multiple teams, and driving foundational architectural shifts like moving to a customer-centric model. Key duties include leading the technical strategy for expanding KYC capabilities and architecting systems to adapt to evolving digital identity landscapes and regulatory mandates.
Lead a team of machine learning engineers to research, design, and optimize AI models and services. Build relationships and drive alignment with stakeholders to enhance the Community Support experience.
The Senior Staff Engineer will lead and mentor a team to scale the AI-enabled operations model and deliver AIOps solutions, setting the technical bar and owning the AIOps vision, strategy, and roadmap. Responsibilities include driving execution, partnering with engineering teams to improve service efficiency, and leading 1–3 year operations architecture planning.
As a Senior Automation Engineer, you will build and maintain automation coverage for features and releases, collaborating closely with engineering teams. You will also lead the implementation of a test automation strategy and contribute to improving existing automation frameworks.
Senior Staff Machine Learning Engineer, Community Support Engineering
Airbnb
·
Full Time
·
6 months ago
Airbnb
The role involves exploring, experimenting, building, and continuously improving Machine Learning models and pipelines using large-scale data for product and operational use cases. Responsibilities also include hands-on development, productionizing, and operating these models and pipelines at scale, collaborating with cross-functional partners to drive engineering decisions.
As a Staff Software Engineer, you will lead a team to improve the customer and agent experience at Airbnb. You will collaborate with cross-functional partners and drive the execution of projects across the full software development lifecycle.
Lead the development of the Automation Platform and collaborate with AI & ML engineering teams to enhance customer service. Drive technical vision and strategy for backend optimization and participate in the full development cycle.
The Senior Associate, Escalations manages complex cases and provides high-level service to customers. This role involves direct interaction with customers and internal stakeholders to resolve issues effectively.
Model and analyze regulatory impact while supporting the development of statistical models and machine learning algorithms. Assist in data collection and preparation for economic analysis, and generate visualizations to convey research findings.