Remote Senior Support Jobs
601 Senior Support jobs available for remote work from home. Apply for positions such as Associate Manager - Client Services, (Remote) Director of Support Services, Director, Service Desk Manager I and more! Discover the best work-from-home or hybrid, full- and part-time jobs.
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The Associate Manager will lead growth strategies for the SLED market by identifying, shaping, and closing complex consulting and technology service opportunities. They will build trusted relationships with public sector stakeholders and manage cross-functional teams to deliver competitive proposals and achieve revenue goals.
The Director of Support Services will lead the support team, driving operational excellence and improving customer experience through data-driven strategies. They will also manage escalations, oversee team development, and partner with leadership to execute strategic initiatives.
The Director will manage the Service Desk team's daily operations, including hiring, training, and performance management. They are also responsible for developing long-term support strategies, managing budgets, and improving service processes through metrics and cross-team collaboration.
Own the Member Services knowledge base, including its governance, accuracy, organization, reporting, and readiness for human and AI support. Document and map the end-to-end member journey, then use journey data and operational insights to identify and validate product improvements.
Manage a book of enterprise accounts to ensure high retention rates and drive product adoption across engineering workflows. Collaborate with internal teams to execute success plans and identify new growth opportunities within existing accounts.
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The Assistant Lane Support SME provides operational, logistical, and administrative support for the Ridge Runner Irregular Warfare Exercise program. This includes coordinating exercise requirements, managing site preparation, and facilitating communication between military, government, and civilian stakeholders.
Provide Level 1 and Level 2 application support for Mediaocean environments while managing incidents, service requests, and vendor coordination. Facilitate implementation, data conversion, and stabilization activities for Canadian media operations.
Lead quality, inventory, and operational performance improvements, including maintaining quality management processes, work instructions, training, and warehouse management system workflows. Analyze client needs, develop proposals and cost estimates, and manage system implementations, upgrades, and cross-department process changes.
Develop and execute a localized SEO roadmap for the Taiwan market, focusing on technical SEO, content performance, and AI search visibility. Collaborate with product and engineering teams to implement SEO requirements and drive high-intent organic traffic.
Advise retail, fashion, and consumer products clients on planning, designing, and implementing commerce and CRM processes using the SAP CX Cloud Suite. Lead client workshops, analyze requirements, define user stories and solution architecture, and provide subject-matter leadership to develop the team.
The Director of Tier 3 and Support Engineering leads a 60-person international team to resolve complex technical escalations and manage the bug lifecycle. They are responsible for coaching managers, optimizing escalation workflows, and partnering with Engineering to improve product quality.
The incumbent will provide leadership for the dairy certificate program, focusing on marketing, strategic partnerships, and the development of new programs including AI and sanitation. They are also responsible for developing a sustainable financial model through grants and industry support to ensure the position's long-term funding.
You will lead, coach, and mentor a team of Product Support Specialists while managing daily operations and performance metrics. Additionally, you will oversee the support queue, handle escalations, and drive process improvements using AI tools and data analysis.
Perform remote diagnostic radiology interpretations in accordance with current standards of care while meeting turnaround expectations. Collaborate professionally with referring clinicians, hospital partners, and internal leadership to support quality-driven patient care.
The specialist provides remote technical support for materials characterization platforms by diagnosing and resolving complex hardware and software issues. They also act as a mentor to colleagues and ensure high-quality service documentation to maximize customer instrument uptime.
The consultant will provide technical support to plan, implement, and monitor the Regional Agenda on Chemical Safety and Health. Responsibilities include coordinating with national authorities, managing information systems, and developing training initiatives to strengthen chemical risk surveillance and response.
The Manager of Brand Performance Support will analyze, create, and implement resources to support hotel leaders across the CALA region. They will partner with hotel leadership to optimize revenue, market share, and guest satisfaction while ensuring alignment with brand standards.
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The Service Desk Lead will oversee IT support operations for a federal contract, managing a team of help desk professionals to ensure efficient incident resolution. They are responsible for maintaining IT systems, ensuring compliance with federal security standards, and optimizing help desk performance through data analysis.
The IT Help Desk Manager will lead a team of technicians to ensure efficient resolution of technical issues while maintaining high customer satisfaction. They are responsible for overseeing daily service desk operations, managing federal compliance, and optimizing IT support processes.
The consultant will provide technical support for the piloting, monitoring, and institutionalization of a competency-based Tajik Language methodology course for pre-service teacher training. They will collaborate with national centers and universities to review pilot evidence, provide guidance to faculty, and revise course modules.
Lead and develop an offshore application support team to ensure reliable 24/7 service delivery and effective incident resolution. Manage service performance against SLAs while fostering a collaborative environment through coaching and continuous process improvement.
The Video Customer Support Manager is responsible for managing customer contracts, relationships, and service delivery for video solution product lines. They act as a single point of contact to ensure SLA compliance, coordinate technical resources, and drive operational success for customers.
Provide advanced technical support and application guidance for personal protective equipment to internal teams and end-users. Develop technical content, training materials, and educational resources while engaging with industry stakeholders to support business growth.
The Service Desk Supervisor provides hands-on leadership and supervision to the IT Service Desk staff while monitoring performance against key metrics. They are responsible for managing technical escalations, overseeing project tasks, and ensuring high-quality technology support across all firm locations.
Manage customer contracts by performing preventative maintenance, system updates, and on-site remedial support. Oversee technical project responsibilities including specification, testing, commissioning, and documentation.
The manager is responsible for the overall direction and management of operational functions, including strategic planning and personnel development. They ensure operational needs are met by coordinating with internal departments and vendors while maintaining quality standards and regulatory compliance.
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The role involves owning technical support and service health for global remote access and virtual desktop services, including incident command and problem management. You will also lead team adoption of AI capabilities to improve incident triage and ensure operational readiness for platform changes.
The Senior CX Strategist will design, map, and optimize end-to-end global processes by bridging business strategy, user experience, and technology. They will create visual narratives and journey maps to align cross-functional teams and drive process improvements.
The Sleep Support Specialist optimizes Inspire UAS therapy outcomes by training clinical sites and providing expert support for sleep studies. This role involves both on-site and remote troubleshooting, as well as assisting in the development of titration algorithms and training materials.
The Sr. Client Services Executive is responsible for managing complex client relationships, developing long-term account strategies, and identifying expansion opportunities. They also oversee client retention, performance reporting, and the resolution of escalated service or contract issues.
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