Remote Senior Support Jobs
601 Senior Support jobs available for remote work from home. Apply for positions such as Senior Customer Experience Manager (East), Director, Contact Center Program Management, Manager, Customer Care Training & Delivery and more! Discover the best work-from-home or hybrid, full- and part-time jobs.
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Guide strategic enterprise customers through cloud transformation and Wiz adoption, connecting the platform’s value to customer priorities and promoting robust cloud security practices. Coordinate customer, sales, support, product, and engineering teams; remove adoption barriers; develop enablement and governance plans; and identify opportunities to deepen product use and grow revenue.
Lead the strategy, governance, prioritization, and execution of complex programs supporting a Contact Center line of business, aligning initiatives with enterprise objectives and operational outcomes. Advise senior leaders, manage risks and resources, oversee readiness and performance, and communicate portfolio results and decisions requiring executive action.
Lead Customer Care training programs, including onboarding, continuing education, systems training, and change-readiness support, while managing and developing Training & Development Specialists. Monitor training effectiveness and employee readiness, maintain compliant and current learning materials, and partner across operations, quality, compliance, and other teams to improve performance and support adoption of approved AI and digital learning tools.
Own complex and sensitive customer cases from initial contact through final resolution, providing personalized support to Hosts and guests and mediating high-stakes reservation issues. Partner with internal stakeholders, contribute to team improvements and onboarding, and handle urgent cases, including on-call emergencies during evenings and weekends.
Support FDA acquisition personnel by preparing and maintaining procurement documentation, acquisition plans, solicitations, purchase orders, and contract files. Administer procurement actions throughout the contract lifecycle, including proposal evaluation, modifications, invoice processing, contractor monitoring, reporting, and coordination with government staff and vendors.
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Resolve product-related questions and issues for consumers, dealers, retailers, and landscape professionals, including troubleshooting, parts identification, warranty processing, and goodwill solutions. Maintain product documentation and knowledge-base content, support product-resource improvements, and coordinate with internal teams to identify and address customer needs and emerging product issues.
The Franchise Support Director provides operational coaching, training, and strategic support to a portfolio of 30–50 franchised locations. They are responsible for driving revenue growth, ensuring compliance with brand standards, and fostering strong partnerships with franchise owners.
The specialist will perform technical and application-level performance tuning and troubleshooting for Unit4 Financials by Coda implementations. They will also develop proactive monitoring processes and remediation strategies to ensure optimal system performance.
The role involves providing production support and triaging system failures while understanding critical paths. You will also be responsible for updating runbooks and knowledge base articles while recommending improvements to the engineering team.
The Veeva Vault System Senior Specialist is responsible for administering global document, training, and quality management system modules. This role ensures system efficiency, regulatory compliance, and provides first-line support for quality applications.
The Director of Client Experience leads a team of managers to drive client satisfaction, retention, and revenue growth through strategic portfolio management. They are responsible for implementing automation and AI solutions while fostering team development and internal knowledge sharing.
The Service Representative II will assist customers and moving service providers with order modifications, fee disputes, and payment requests. They are also responsible for identifying process improvement opportunities and ensuring high-quality service fulfillment.
Manage a portfolio of up to 25 clients by serving as a trusted advisor, developing service strategies, and leading client meetings. Analyze and present data while proactively identifying opportunities and challenges to ensure program success and client retention.
Serve as the primary point of contact for a portfolio of Captive clients, building strong relationships and delivering exceptional service. Develop strategic service plans, leverage data to provide insights, and collaborate with internal teams to drive successful client outcomes.
The Senior Client Services Manager serves as the primary point of contact for a portfolio of clients, developing strategic service plans and driving retention through proactive relationship management. They are responsible for analyzing and presenting data, overseeing program profitability, and ensuring service excellence across client programs.
The Senior Client Services Manager serves as the primary point of contact for a portfolio of construction clients to drive satisfaction, retention, and program success. They are responsible for leveraging data-driven insights, leading client meetings, and collaborating with internal teams to achieve strategic goals.
The Senior Client Services Manager serves as the primary point of contact for captive clients, developing strategic service plans and driving program performance. They act as a liaison between clients and internal teams to ensure client satisfaction, retention, and successful program outcomes.
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Manage a portfolio of clients as a primary strategic advisor to drive service excellence, retention, and program performance. Lead claim reviews and stewardship meetings while utilizing data to deliver measurable results and cost-saving initiatives.
The Maintenance Support Manager acts as a senior technical expert, deploying to strategic sites to diagnose complex equipment issues and restore performance. They provide technical guidance to cross-functional teams and translate field findings into scalable maintenance standards.
The Senior IT Helpdesk Technician will lead the analysis and resolution of complex end-user technical issues while mentoring junior staff. They are responsible for managing IT helpdesk systems, overseeing equipment deployment, and implementing automation to improve operational efficiency.
The Systems Field Service Representative is responsible for installing, troubleshooting, and maintaining electrical distribution equipment at customer sites. They also perform commissioning, warranty work, and provide technical support while documenting all service activities in detailed reports.
Supervise a team of up to 10 subcontractors while providing Tier I help desk support for the Defense Agencies Initiative (DAI) ERP system. Manage user accounts, perform technical troubleshooting, and maintain training materials to ensure operational continuity.
The Manager, Customer Support will lead, coach, and develop the support team while owning key performance metrics like CSAT and resolution times. They will also drive operational efficiency by identifying process improvements, implementing automation, and managing workforce capacity.
You will lead and develop a frontline support team while modernizing workflows through automation and AI to improve resolution rates. Additionally, you will analyze customer data to identify trends and partner with product teams to drive meaningful service improvements.
Provide technical hardware and software support to clients while documenting issues and resolutions. Act as a liaison to the development team and maintain a centralized knowledge base for product information.
Lead complex research initiatives from strategy and study design through execution, synthesis, storytelling, and activation of insights. Advise cross-functional partners, establish research standards, and guide researchers through coaching, prioritization, and development.
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Lead day-to-day Product Support operations, provide expert technical and clinical support for ReActiv8 systems, and serve as the first escalation point for support staff and complex cases. Oversee complaint intake and compliance processes, develop team training and knowledge resources, track operational metrics, and coordinate support readiness and product improvement feedback.
Lead complex enterprise customer onboarding projects from requirements gathering through deployment, training, and transition to Customer Success, while providing consultative guidance on FoodLogiQ configuration and supply chain processes. Mentor team members, coordinate with internal stakeholders, communicate project risks and progress, and improve onboarding practices, tools, and services to support customer success and platform adoption.
Provide Level 1 technical support for hotel properties and corporate users by troubleshooting hardware, software, and connectivity issues. Manage user accounts, Microsoft 365 environments, and incident documentation through ticketing systems.
The Support Specialist serves as the primary point of contact for user support across web and mobile applications, managing escalations and performing root-cause analysis. They are also responsible for conducting user training, managing account audits, and identifying trends to drive proactive system improvements.
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