Remote Senior Support Jobs
602 Senior Support jobs available for remote work from home. Apply for positions such as Support Operations Manager (12 Month Fixed-Term), Digital Strategy Manager - Support Experience, IT Senior Support Specialist and more! Discover the best work-from-home or hybrid, full- and part-time jobs.
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The Support Operations Manager will own the systems, processes, and data that power global customer support, including BPO management and AI-powered automation. They will partner with cross-functional teams to design efficient workflows, manage capacity planning, and drive operational improvements.
You will design and automate support conversations while building a strategic insights program to turn customer feedback into actionable product improvements. You will also establish proactive issue detection workflows to bridge the gap between support, engineering, and product teams.
The IT Senior Support Specialist will serve as an escalation point for complex technical issues and manage the endpoint lifecycle for a distributed workforce. They will also administer core Microsoft services, maintain documentation, and identify opportunities for automation and process improvement.
The IT Senior Support Specialist will serve as an escalation point for complex technical issues and manage the endpoint lifecycle for a distributed workforce. They will also administer Microsoft 365 and Intune environments while creating documentation to improve support efficiency.
The Senior Specialist will provide advanced technical support for complex issues across Microsoft 365, Windows, and identity management systems. They will also lead technology adoption initiatives, develop training programs, and mentor support team members to ensure service excellence.
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The Senior Service Desk Analyst provides operational support by managing complex incidents and service requests while guiding the service desk team. They are responsible for maintaining high standards of ticket quality, monitoring service performance, and contributing to continual service improvement.
The consultant will lead day-to-day country coordination and facilitate country ownership for a GCF concept note and pre-feasibility study. They will gather national evidence, organize consultations, and provide country-specific technical inputs to support climate investment design.
Lead, motivate, and develop the customer service team, including external service providers, while ensuring customer inquiries, order processing, and complaints are handled efficiently and to a high standard. Plan and support inbound and outbound campaigns, coach the team, and contribute to process improvement, digitalization, and organizational change.
Provide advanced technical support and application guidance for personal protective equipment, focusing on hazard assessment and garment selection. Develop technical content and training materials while engaging with end-users and internal teams to support business growth.
The Federal Acquisition Support Manager will lead contract administration activities, monitor deliverables, and serve as a primary resource for the COR team within a PMO support environment. They will facilitate communication between government stakeholders, budget personnel, and IT contractors to ensure compliance and successful program execution.
You will serve as the primary point of contact for L1/L2 customer support, investigating and resolving technical issues while managing support queues. Additionally, you will collaborate with cross-functional teams to improve incident response processes and contribute to knowledge base development.
Lead, coach, and develop customer service teams to meet KPIs and SLAs while driving efficiency and high-quality service. Manage departmental budgets, process improvements, and cross-functional relationships to ensure compliance and operational excellence.
The Technical Support Specialist Lead provides organizational leadership and expert technical guidance for customer support operations while serving as the highest level of technical escalation. They are responsible for governing D365 CRM processes, developing technical training programs, and acting as a strategic advisor to customers and internal commercial teams.
The CX Operations Manager will own the systems behind support team performance, including knowledge base management, training, and quality assurance. They will analyze performance data to identify workflow gaps and partner with BPO leadership and AI leads to implement automation and efficiency improvements.
The L2 Support Specialist will provide technical support and work collaboratively with global teams to maintain system stability. The role involves managing application support, system scheduling, and ensuring efficient DevOps processes.
The Manager, Client Services leads and develops a team of Client Service Managers to ensure exceptional service delivery and operational excellence across a portfolio of key clients. They are responsible for driving client satisfaction, managing escalations, and fostering strategic partnerships to support business growth and retention.
The Customer Experience Manager will lead strategic initiatives to drive cloud security adoption and business value for enterprise customers. They will act as a trusted advisor, collaborating across internal teams to ensure seamless project execution and long-term customer success.
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The Client Services Manager is responsible for building and nurturing professional business relationships while serving as a primary point of contact for clients. This role involves resolving client concerns, coordinating with internal staff, and ensuring high levels of client satisfaction.
The specialist provides technical support for software and connectivity inquiries related to hearing aid technology, including Bluetooth and wireless accessory troubleshooting. They also act as a subject matter expert and collaborate with cross-functional teams to improve customer experience.
The Senior Customer Service Champion will handle complex customer queries, including escalations and renewals, while ensuring compliance with regulatory standards. They will also provide leadership by coaching junior team members, conducting call quality assessments, and driving process improvements.
The Patient Service Representative manages high-touch interactions across multiple channels to resolve patient concerns and ensure a seamless experience from scheduling to billing. They act as a patient advocate and liaison across departments while documenting interactions in Zendesk and the Electronic Health Record system.
The Manager, Technical Support leads, mentors, and develops a team of Technical Support Engineers to ensure high-quality customer service. This role also drives operational efficiency and acts as a key liaison between support, engineering, and product management teams.
![Amazon is hiring for remote CS Operations Manager II [A], Customer Service](/assets/80b5a539-fefa-47eb-83c4-6e95217265e2.jpg){kind=small}
The Operations Manager II will provide strategic and tactical leadership for approximately 240 associates and 12 team managers to ensure world-class customer service. They are responsible for defining metrics, establishing operational workflows, and driving process improvements through cross-functional collaboration.
The Manager, Customer Support will lead, coach, and develop a frontline team to ensure high-quality customer experiences while driving resolutions through automation and AI. They will also analyze support data to identify trends and partner with Product teams to improve overall product performance.
Provide Tier II help desk support and systems administration for U.S. Coast Guard case management applications. Responsibilities include patch management, user account administration, system monitoring, and maintaining security compliance documentation.
The HR Services Support Associate provides operational and administrative support to the global HR team across the full employee lifecycle. This includes managing employee relations documentation, coordinating HR programs, and ensuring compliance with regulatory requirements.
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Lead the technical operations and service delivery of the Business Central support team, including mentoring staff, managing workloads, and resolving complex incidents and escalations. Maintain customer relationships and service quality while improving support processes, technical standards, documentation, and customer onboarding.
The manager oversees the development, maintenance, and continuous improvement of call center knowledge resources and scripts related to US immigration policy. They collaborate with client teams to ensure all content is accurate, compliant with federal regulations, and effectively supports customer service representatives.
Lead and mentor a team of internal tools and automation developers, setting technical direction and managing sprint execution while remaining hands-on with code. Own the support tooling roadmap and Zendesk platform, build AI-powered workflows and integrations, and maintain the cloud infrastructure supporting these tools.
Lead and coach a reservations and sales team to achieve sales, conversion, revenue, loyalty, and service-quality targets, using performance data to identify barriers and improve results. Manage daily operations and complex customer concerns while partnering with internal teams and stakeholders to strengthen business, colleague, and guest outcomes.
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