Manager, Brand Performance Support CALA

Exceptional Hospitality Starts with You

The location for this position virtual/remote in Bogota, Colombia

This is your chance to be part of an in-house Brand Performance Support (BPS) team that delivers responsive support to Hotel Leaders across the CALA region (Caribbean and Latin America) with over 300 hotels in the portfolio. As Manager of BPS, you will partner with the broader organization to help analyze, create, implement, and provide resources to support our hotel leaders. Reporting to the Senior Director BPS CALA, you will focus on assisting hotels in overall performance across all Brand Performance metrics, including but not limited to commercial, Honors, guest experience and Quality Assurance.

What you'll do during a typical day:

• Develop and execute strategic plans to meet brand and business objectives through regular market visits, performance reviews, and virtual consultations.
• Partner with hotel leadership to optimize revenue, market share, and guest satisfaction.
• Analyze performance data and market trends to identify opportunities and drive results.
• Deliver training and support to enhance service culture, loyalty program execution, and team member engagement.
• Promote a consistent and elevated Honors experience for guests and team members.

How you'll collaborate with others:

• Act as a key liaison between corporate teams and hotel operations, ensuring alignment on standards, initiatives, and regional goals.
• Communicate effectively with internal and external stakeholders to influence decision-making and drive accountability.

Projects you'll take ownership of:

• Lead the implementation of brand initiatives, ensuring consistency and differentiation across all properties.

What It Takes to Make the Stay

You have these minimum qualifications:

• Eight (8) years of experience in the hospitality industry, with a strong background in both operations and commercial strategy.
• Proficiency in tools such as Salesforce, GDS, MicroStrategy, PMS, and other hospitality systems.
• Fluent in English and Spanish.
• Willing to travel up to 40-50%.

It would be useful if you have:

• Bachelor's degree
• Three (3) years of leadership experience on property or in a corporate role.
• Experience managing multi-property portfolios and cross-functional teams.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP) 
• Paid time off (PTO) – Recharge, relax, and take time for what matters most

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.