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Lead daily order processing from contract review through invoicing, managing priorities, queue health, service levels, quality, and escalations while coaching and developing the team. Own UAT and launch readiness for product, pricing, and billing system changes, and support financial close, SOX controls, and scalable order-to-cash improvements with cross-functional partners.
Develop and execute sales strategies for federal agencies, identify and prioritize opportunities, and build relationships with government decision-makers. Manage the sales cycle from prospecting through contract close, meet pipeline and revenue targets, and collaborate with marketing while monitoring market and sales performance.
Provide scheduling support and appointment information to UC Health ambulatory patients. Schedule appointments and complete registration for designated ambulatory departments.
Partner with senior Sales and commercial leaders to identify growth opportunities, interpret performance and market data, and recommend solutions that align partner objectives with patient and end-user value. Develop and present strategic materials for high-priority client opportunities, challenge briefs when appropriate, and help improve team processes and AI-enabled tools.
Troubleshoot partner integrations by reviewing API requests, logs, and code, and resolve escalated technical issues in collaboration with Support and Engineering. Develop documentation and developer tools, optimize Zendesk workflows, and provide technical expertise to Sales and internal teams.
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Triage bug bounty and vulnerability reports, validate findings, assess impact and severity, coordinate technical investigation and remediation, and support CVE assignment and related CNA activities. Maintain accurate records and communications, prepare customer-facing vulnerability updates, monitor operational metrics, and improve vulnerability-handling procedures and documentation.
Manage client travel arrangements by booking and issuing domestic and complex international itineraries, including air, hotel, car, and train reservations through Sabre. Respond to traveler requests and itinerary changes, provide travel expertise and customer support, and meet service, accuracy, and productivity expectations.
Build relationships with architects, contractors, developers, consultants, and other channel influencers to promote Vitro glass products and secure specifications for commercial construction projects. Manage territory development and project pipelines with the Sales Account Manager, coordinate internal and customer resources to close sales, and represent Vitro at industry events.
Assess small businesses’ financial and operational performance, identify growth challenges, and provide consulting, financial literacy education, projections, and actionable improvement plans. Build community and business partnerships, promote economic development resources, and maintain client records while supporting team collaboration and training.
Assess small businesses’ financial and operational performance, identify growth challenges, and provide consulting, financial literacy education, projections, and actionable improvement plans. Build community and business partnerships, promote economic development resources, and maintain client records and reporting while supporting team collaboration and training.
Contribute to IT projects in areas such as business and application analysis, technical systems, quality assurance, security, software development, and project coordination. Help define requirements, design and implement solutions, test systems, resolve technical issues, and support project teams.
Transfer, organize, label, and maintain video content across Nuxeo, SharePoint, MediaValet, and other digital asset platforms. Track project status, footage, transcripts, captions, editing progress, deadlines, deliverables, and file locations in spreadsheets, and assist with archiving and transferring large video projects.
Handle customer inquiries across phone, email, chat, and ticketing systems; research and resolve issues, process orders and transactions, and maintain accurate customer records. Coordinate with internal teams, document interactions, manage a high volume of requests, and identify opportunities to improve customer satisfaction and operational efficiency.
Manage and grow relationships with skilled nursing facilities, provider groups, and community partners, including conducting engagement meetings and supporting onboarding and ongoing participation in the ACO program. Coordinate with internal teams to advance regional growth and provider alignment, support CMS compliance, and represent the organization at industry and community events.
Review and verify information submitted for background screens, maintaining quality and productivity standards. Handle confidential information across multiple computer systems while following compliance protocols and meeting assigned objectives.
Build and manage a country-specific network of referring physicians, providing training, support, and regular visits to promote effective referrals to study investigators. Document discussions and objectives, follow up on agreed tasks, and collaborate with Clinical Operations, Regulatory, and Legal teams to implement referral processes across projects.
Administer HubSpot and maintain accurate CRM data, workflows, integrations, dashboards, and recurring reports across Sales, Marketing, Customer Success, and Services. Support lead-to-customer processes, deal desk workflows, user training, pipeline visibility, forecasting, and operational improvements.
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Lead nonclinical safety strategies and oversee the generation, interpretation, and communication of data supporting pharmaceutical and consumer product development, regulatory submissions, launches, and lifecycle management. Manage and mentor toxicology staff, collaborate with cross-functional and international partners, and improve departmental processes, standards, and scientific practices.
Lead and develop an Air/Sea service delivery team, overseeing daily operations, client service, customs entries, billing, compliance, audits, and performance against service standards. Maintain client relationships, manage staffing and budgets, advise customers and staff on regulatory changes, and identify and implement process improvements.
Search for and confirm travel reservations, advise clients on travel policies, and handle requests related to travel regulations. Provide industry information such as fares, exchange costs, and penalties, while identifying opportunities to improve operational processes and client relationships.
Reviews and adjudicates complex medical claims, applying coverage and medical necessity guidelines, verifying eligibility, ensuring compliance, and identifying payment discrepancies or irregularities. Provides guidance and training to colleagues, resolves member inquiries, and contacts parties to obtain information needed for claims or reconsiderations.
Provide technical support and maintain the EHR system, including troubleshooting, updates, testing, and configuration to support approved healthcare workflows. Collaborate with clinicians, administrators, IT teams, and vendors, while documenting system configurations and building strong relationships with customers and facility leadership.
Lead and develop the network engineering team while serving as a hands-on senior technical authority for complex network design, escalations, incidents, and the company’s data center infrastructure. Proactively assess customer networks, drive security and reliability improvements, manage changes and on-call coverage, and oversee operational standards, compliance, vendors, and performance metrics.
Lead and coach Tier 1 and Tier 2 technicians, oversee daily ticket flow and service delivery, and ensure SLA compliance, timely client communication, and high-quality documentation. Conduct quality checks, maintain procedures and knowledge resources, improve service processes, and provide hands-on technical support and operational coordination as needed.
Resolve complex and sensitive customer technical escalations through advanced troubleshooting across data-driven applications, databases, APIs, networking, and enterprise systems. Support customer implementations, guide and mentor support staff, maintain shared technical environments and documentation, and collaborate with internal teams to improve support processes.
Manage provider enrollment, recredentialing, revalidation, and payer readiness for individual providers and healthcare facilities across commercial and government payers. Maintain accurate enrollment records, advise clients on payer setup and billing compliance, resolve enrollment issues, and report on status, deadlines, and audit findings.
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Resolve complex and sensitive customer technical escalations through advanced troubleshooting across applications, databases, APIs, networking, and enterprise systems. Support customers through implementation, collaborate with product and engineering teams, mentor support staff, maintain technical documentation and shared environments, and participate in rotational on-call coverage.
Resolve complex and high-stakes customer technical issues involving data-driven applications, databases, APIs, networking, and enterprise systems, while supporting customers through implementation. Guide and mentor support staff, collaborate with product and engineering teams, maintain shared support environments and documentation, and participate in rotational on-call support.
Resolve complex and sensitive customer technical escalations involving enterprise applications, databases, APIs, networking, and related technologies. Support implementation readiness and shared environments, collaborate with product and engineering teams, mentor support staff, and maintain technical documentation and scalable support practices.
Evaluate provider requests for medical necessity across inpatient, outpatient, authorization, retrospective, out-of-network, and treatment-setting reviews, applying clinical criteria, policies, benefits, and contracts. Document decisions, consult Medical Directors when needed, support compliant and timely utilization management, and collaborate with internal teams to promote appropriate care and quality improvement.
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