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The role focuses on nurturing and enhancing relationships with existing B2B customers in the Latam region to ensure satisfaction and success. The manager will act as a trusted advisor to drive strategic initiatives and identify expansion opportunities for growth.
Own the end-to-end post-sales lifecycle for strategic EMEA accounts, focusing on onboarding, adoption, retention, and renewal. Act as a senior consultant on revenue strategies and mentor junior CSMs while leveraging AI tools for analytics and reporting.
Act as the primary liaison for airport customers to ensure successful onboarding, product adoption, and long-term retention. Collaborate cross-functionally to drive expansion opportunities and maintain high customer health through success playbooks and business reviews.
The Customer Success Manager is responsible for building long-term strategic relationships with retail customers to maximize lifetime value and ensure product adoption. Key duties include conducting Executive Business Reviews, managing renewals, and collaborating cross-functionally to align product roadmaps with customer needs.
Serve as the primary clinical advisor for a portfolio of health systems to optimize technology-enabled workflows and improve patient progression. Partner with internal teams to incorporate customer feedback into product improvements and drive organizational change management.
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Manage the full post-sale lifecycle for enterprise clients, from onboarding to renewal and expansion. Translate complex Marketing Mix Modeling outputs into actionable business and media recommendations for senior stakeholders.
Lead technical escalations and serve as the primary technical voice for complex customer relationships during business reviews. Build and scale the Customer Success Engineering function, including hiring and developing a team of security analysts.
Manage a portfolio of high-priority, complex enterprise healthcare accounts to ensure customer satisfaction and drive renewals. Contribute to the strategic design and scalability of the Customer Success function's processes and tools.
Manage end-to-end retail media search advertising campaigns on platforms like Amazon and Walmart to drive profitable revenue growth for enterprise clients. Analyze performance data to provide actionable insights and collaborate with internal product teams to enhance platform capabilities.
Lead the commercial health and strategic relationships with healthcare and clinical partners to scale Tonal's clinical-grade health technology platform. Architect the healthcare commercial playbook and build a dedicated customer success team to manage deployment and renewals.
Oversee the delivery of Google Nest energy programs and services while ensuring account health and driving business growth. Collaborate cross-functionally with Product, Engineering, and Finance to manage demand response programs and partner promotion campaigns.
Manage a portfolio of mid-market customers in the DACH region, focusing on renewals, expansions, and long-term customer value. Guide customers through the implementation of compliance frameworks and translate security topics into business value.
Drive platform adoption and expansion across customer bases, specifically moving beyond security teams into IT, Engineering, and Operations. Manage the full customer lifecycle from onboarding and ongoing support to renewals and strategic business reviews.
Lead a portfolio of strategic accounts as a trusted advisor to drive customer value realization and solution adoption. Orchestrate collaboration between internal teams like Product, Sales, and Support to ensure seamless customer journeys and execute business reviews.
Guide Ashby's largest enterprise customers to improve product adoption and overall customer health. Act as a product and domain expert to help high-growth and public companies achieve business outcomes through hiring excellence.
Manage the post-sales journey to ensure customers maximize the value of the AI platform and agents to drive measurable business outcomes. Act as a trusted advisor to optimize AI integration into workflows and lead renewal and upsell opportunities.
The Customer Success Manager II is responsible for building and growing customer relationships by acting as a website performance specialist. Key duties include managing OEM accounts, providing monthly product reviews, and ensuring service level agreements are met.
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The Customer Success Manager will act as a trusted advisor to maximize product value and drive customer retention and loyalty. They are responsible for identifying expansion opportunities and collaborating with internal teams to optimize the digital customer journey.
Own the end-to-end post-sale customer journey for Employee Benefits agencies, focusing on onboarding, activation, and retention. Act as a strategic partner to customers and provide actionable feedback to shape the product roadmap.
Manage a portfolio of self-employed professionals as a trusted advisor to ensure retention, health, and long-term financial success. Proactively advise customers on S Corporation compliance, payroll, and tax requirements while identifying expansion opportunities.
Manage a portfolio of mid-market and enterprise customers as a trusted advisor to drive net revenue retention and expansion. Lead commercial conversations, execute strategic success plans, and deliver executive-level business reviews to demonstrate ROI.
Manage a portfolio of large law firm accounts to drive adoption, retention, and usage growth of AI-powered legal solutions. Act as a trusted advisor to guide firms through workflow transformation and strategic success planning.
Manage a portfolio of large law firm accounts to drive adoption, retention, and usage growth of AI-powered legal tools. Act as a trusted advisor to guide firms through workflow transformation and strategic success planning.
Manage the end-to-end customer lifecycle for the DACH region to ensure successful onboarding and retention. Develop and optimize CSM infrastructure and processes while collaborating cross-functionally to align customer needs with company strategy.
Act as the strategic and commercial lead for a cohort of customers to drive Net Revenue Retention and ARR growth. Bridge the gap between technical engineering requirements and corporate business objectives to ensure product development success.
Manage a portfolio of Mid-Market customers from post-sale handoff through renewal to drive adoption and value realization. Act as a strategic advisor to Talent and HR leaders while collaborating internally to improve the customer success motion.
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Manage and enhance the end-to-end customer journey for the Open Telekom Cloud Marketplace, supporting both consumers and partners. Coordinate with cross-functional teams to resolve platform issues and implement targeted marketing campaigns.
The Customer Success Manager focuses on building and maintaining relationships with dealership customers to drive product innovation and business outcomes. They act as a subject matter expert in digital marketing to help clients achieve their KPIs and increase monthly recurring revenue.
Acts as the primary customer-facing partner to drive adoption, retention, and customer satisfaction. Responsibilities include managing improvement projects, supporting onboarding, and gathering customer insights.
Manage a portfolio of customer accounts to drive adoption and value realization through AI-powered workflows and strategic guidance. Design and implement technical solutions, integrations, and customer programs to maximize platform utility.
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