East Regional Energy Savings Customer Success Manager Job

Primary location: Remote, Remote 
Relocation offered: No 
Employment status: Full-Time 
Travel: 26%-50% 
Non-compete: Yes 
Location: Work from home position located in Remote, Remote 

The estimated base salary range for this role is $80,000 to $120,000 per year.  
Individual pay is based upon location, skills and expertise, experience and other relevant factors (salary may be adjusted based on geographic location)

​What does it mean to work at Armstrong?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.

By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
Personal development to grow your career with us based on your strengths and interests.
A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results. 

Reporting to the Sr. Manager of Energy Savings Ceilings, we're seeking an East Regional Energy Savings Customer Success Manager who will support the execution of Energy Saving Ceilings (ESC) growth within a defined geography. This role serves as the regional concierge for customers and sales teams, driving customers through the decision funnel and ensuring a smooth, informed path to “yes.” This role combines customer advocacy, market intelligence, and commercial execution.

This is a hands-on execution role, focused on working with Architects & Designers (A&D), contractors, subcontractors, and distributors. The role partners closely with regional sales to identify opportunities, monitor active opportunities, remove barriers, and help convert interest into orders.

The ideal candidate is proactive, organized, and persistent - someone who enjoys working directly with customers, coordinating across teams, and keeping projects moving.

What You’ll Do

Customer & Project Execution

• Serve as the regional customer concierge — identify what customers need to move forward and coordinate internal resources to deliver it.
• Support existing customer groups (A&D, contractors, subcontractors, distributors) throughout design and project development.
• Monitor key regional projects and opportunity progress to ensure timely follow-up and engagement.
• Help remove obstacles that may delay customer decisions or project advancement.
• Maintain accurate and up-to-date records in Salesforce (SFDC) and support sales enablement efforts.
• Collaborate cross-functionally to improve the customer journey and drive measurable conversion outcomes.

Sales Partnership

• Partner closely with regional sales teams to identify opportunities, align on priorities, project status, and next actions.
• Support customer meetings, follow-ups, and information requests that help move projects toward specification and order.
• Maintain accurate and up-to-date project and customer activity in Salesforce (SFDC).

Customer Insight & Feedback

• Capture and share Voice of Customer (VOC) insights, including common questions, barriers, and competitive dynamics.
• Identify patterns in regional activity and elevate insights to the broader ESC team.

Coordination & Cross-Functional Support

• Coordinate with technical, product, incentives, and operations teams to ensure customers receive timely and accurate information.
• Support regional training, events, or customer engagement activities as needed.
• Help improve execution processes that enhance the overall customer experience.

What will make you successful

• Working knowledge and experience in construction, contracting, distribution, specification sales, commercial building products, and knowledge of market segments, customers, and distribution channels.
• Experience working in or supporting the design and construction ecosystem (A&D, contractor, distributor, or building products environment) preferred.
• Familiarity with Salesforce (SFDC) or similar CRM tools.
• Strong organizational skills with the ability to manage multiple projects and priorities.
• Excellent communication and follow-through.
• Ability to work collaboratively with field sales and cross-functional teams.

Qualifications

• 5-10 years of experience in customer success, sales support, project coordination, or related field.
• 3-5 years of outside sales experience working with architects, distributors, or owners.
• Bachelor’s degree or equivalent experience.
• High school diploma/GED required.

What You Bring

• Positive Energy: You bring enthusiasm and optimism to customer and team interactions.
• Relentless Persistence: You follow through and keep projects moving until issues are resolved.
• Curiosity: You ask questions to understand customer needs and challenges.
• Adaptability: You’re comfortable working in a fast-moving, evolving environment.
• Collaboration: You partner effectively with sales and internal teams to deliver strong customer outcomes.

Why should you join Armstrong World Industries?

Armstrong World Industries (AWI) is an Americas leader in the design and manufacture of innovative interior and exterior architectural applications including ceilings, specialty walls and exterior metal solutions. With approximately $1.4 billion in revenue, AWI has about 3,700 employees and a manufacturing network of 21 facilities in North America.

At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.

For more than 160 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.

We are committed to developing new and sustainable architectural solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.

Our Sustainability Ambition

"Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow.
We are committed to:

• Engaging a diverse, purpose-driven workforce;
• Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
• Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play;
• Being a catalyst for change with all of our stakeholders; and
• Making a positive difference in the environments and communities we impact.

About the location (Lancaster PA)

Lancaster, PA. A great central location in South Central Pennsylvania, Lancaster is ideally situated for easy access to major metropolitan cities such as Philadelphia, Baltimore, Washington DC, and New York City. Lancaster offers a vibrant arts and entertainment community with wonderful historic sites, B&Bs, museums, great shopping, entertainment venues and restaurants.

Armstrong is committed to engaging a diverse, purpose-driven workforce.  As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at by email at AWI talent acquisition and let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Come and build your future with us and apply today!