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Manage strategic enterprise customer relationships to improve adoption, retention, and measurable value from EnlivenHealth solutions, while identifying opportunities for account growth. Coordinate with internal teams to resolve customer issues, represent customer needs, and conduct business reviews, presentations, and other customer-success activities.
Guide customers through onboarding and telematics activation, manage account health, and resolve policy servicing, billing, driver, and device issues. Analyze customer and fleet data, collaborate across teams to improve workflows, maintain CRM records, and support customer communications and scalable process improvements.
Manage a portfolio of 100–150 customers, driving adoption, measurable customer outcomes, renewals, retention, and growth through targeted engagement and scalable programs. Coordinate with Sales, partners, Support, and Professional Services to resolve risks, manage renewals and escalations, identify expansion opportunities, and maintain accurate CRM records and forecasts.
Own customer success for a portfolio of large accounts, driving adoption, measurable business value, renewals, gross revenue retention, and expansion opportunities. Lead customer and executive engagement, renewal and contract discussions, risk mitigation, and coordination with Sales, partners, Support, Professional Services, and Product.
Manage a portfolio of 100–150 customers, driving adoption, measurable customer outcomes, renewals, retention, and growth through targeted engagement and scalable programs. Coordinate risk recovery, escalations, partners, and internal teams; maintain accurate forecasts and CRM records while contributing to improved customer success processes.
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Own strategic relationships with high-value UK enterprise customers, including multi-site veterinary groups, and drive retention, renewals, account health, and commercial expansion. Lead executive engagement and customer success planning, coordinate internal teams to deliver measurable value and adoption, and develop customer advocacy.
Build and optimize automated digital customer journeys for onboarding, adoption, renewals, and growth, using customer data and cross-functional collaboration to improve engagement. Own segment renewal workflows, forecasts, and performance, with accountability for gross revenue retention and a measurable contribution to net revenue retention.
Manage a portfolio of public sector customers, build trusted relationships, monitor account health, support renewals, and coordinate customer needs through resolution. Guide customers through product migrations, identify expansion opportunities, maintain accurate CRM records, and share customer insights with internal teams.
Build and optimize automated digital customer journeys for onboarding, adoption, value realization, renewals, and growth, coordinating with Marketing, Product, Support, RevOps, Sales, and partners. Own segment renewal workflows, forecasts, and dashboards, and improve gross and net revenue retention by using customer data to identify risks and route qualified growth opportunities.
Manage a portfolio of B2B customers in Brazil and the Southern Cone to ensure retention and drive revenue growth through upsells and expansions. Act as the primary point of contact for technical onboarding, API integration support, and commercial negotiations.
Manage enterprise customers throughout implementation, adoption, ongoing success, and renewal, while aligning the platform to customers’ business goals and high-value use cases. Coordinate internal teams, maintain success plans and account metrics, forecast renewals, address risks, and identify opportunities for account growth.
The Customer Success Manager will manage and grow a portfolio of high-value accounts across the EMEA region by building strategic partnerships with utilities and government bodies. They will act as a trusted advisor to senior stakeholders, driving customer retention, revenue growth, and product adoption.
Manage and grow a portfolio of high-value Enterprise accounts by acting as a strategic business consultant and executive liaison. Proactively identify expansion opportunities, drive adoption of AI-enabled workflows, and ensure long-term retention through measurable success plans.
The Manager of Customer Success will lead the Account Management and Onboarding team while maintaining a portfolio of strategic enterprise accounts. They are responsible for driving successful product launches, ensuring customer health, and fostering team development through coaching and process improvement.
The Customer Success Manager acts as a primary liaison to orchestrate the order life cycle and ensure seamless communication between customers and manufacturing partners. They are responsible for managing escalations, identifying technical blockers, and proactively resolving issues to maintain order throughput.
The Senior Customer Success Manager will own the full customer relationship, driving business outcomes, platform adoption, and renewals. They will act as a strategic advisor to executive stakeholders while managing risk and facilitating internal cross-functional collaboration.
The Manager of Customer Success Engineering will lead a team to drive customer outcomes and operational efficiency within the DevSecOps platform. They are responsible for fostering a high-performance culture while integrating AI into daily workflows to accelerate innovation.
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The Customer Success Manager will partner with global trade clients to define success, deliver educational activities, and track progress toward business outcomes. They are responsible for monitoring customer health, identifying growth opportunities, and managing a book of business to drive retention and performance.
Manage a high-volume portfolio of SMB and mid-market accounts by leveraging automation and proactive outreach to drive adoption and retention. Design and execute scalable programs and playbooks to ensure customer success and minimize churn risk.
The Customer Success Manager will oversee the full customer lifecycle, including onboarding, product adoption, and retention strategies. They will act as a trusted advisor to clients, identifying growth opportunities and collaborating with internal teams to improve the platform.
The Senior Banking Customer Success Manager manages complex relationships with financial institution partners to drive product adoption and value realization. They are responsible for developing strategic account plans, managing customer health, and influencing cross-functional teams to ensure long-term retention and growth.
The Senior Customer Success Manager will manage a book of enterprise clients, acting as their primary point of contact to resolve issues and drive account growth. They will also collaborate with internal teams to improve workflows, provide technical support, and educate users on platform features.
The Customer Success Manager will serve as the primary post-sales relationship owner, driving customer value, retention, and growth. They will partner with internal teams to execute success strategies, conduct business reviews, and identify expansion opportunities.
The Customer Success Manager will serve as the primary post-sales relationship owner for U.S. Federal customers, driving mission outcomes, retention, and account growth. They will build strategic relationships with agency leadership and cybersecurity teams while managing risk and identifying expansion opportunities.
The Senior Customer Success Manager will own onboarding and rollout plans while serving as the primary point of contact for customer inquiries and escalations. They will also partner with Sales to identify expansion opportunities and ensure successful renewals and forecasting.
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You will own onboarding and rollout plans for new customers while managing technical success plans and adoption milestones. Additionally, you will partner with Sales on expansions and renewals while serving as the primary point of contact for customer inquiries and escalations.
The Senior Manager of Customer Success will lead and develop a team of Customer Success Managers to ensure a best-in-class customer experience and drive account growth. They will manage key metrics such as Net Revenue Retention and Customer Satisfaction while collaborating with Sales, Operations, and Product teams.
The Senior Customer Success Manager serves as the strategic lead for a book of enterprise accounts, driving retention, renewal, and growth through proactive account planning. They collaborate with internal teams and external partners to deliver value, manage the full renewal cycle, and provide data-driven recommendations to client executives.
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