Customer Success Manager (Enterprise)

Manager, Customer Success Strategic Accounts

The Manager of Customer Success Strategic Accounts leads a team of CSMs to drive retention, expansion, and adoption across high-value accounts. This role involves managing executive-level relationships, overseeing the renewal process, and implementing strategic plans to ensure customer success and revenue growth.

Manager, Customer Success Strategic Accounts

The Customer Success Manager leads a team supporting high-touch and strategic accounts, focusing on driving retention, expansion, and product adoption. They are responsible for managing executive relationships, overseeing the renewal process, and coaching team members to achieve performance goals.

Principal Customer Success Manager

The Principal Customer Success Manager will own high-value marquee accounts, driving retention, renewals, and growth through strategic partnership. They will also design scalable CSM frameworks and act as a trusted advisor to C-level executives regarding YubiKey deployment and adoption.

Senior Customer Success Manager

The Senior Customer Success Manager will own the enterprise relationship and long-term success for strategic accounts in the construction and data center sectors. They will quarterback internal alignment of resources, lead executive business reviews, and drive account retention and expansion.

Customer Success Manager, Growth

Manage the end-to-end onboarding lifecycle for eCommerce brands, ensuring accurate technical configuration and data integration. Provide ongoing consultative support to drive retention, identify churn risks, and uncover expansion opportunities within a high-volume portfolio.

Sr. Customer Success Manager

You will manage a portfolio of high-value enterprise accounts, driving adoption, retention, and expansion strategies throughout the customer lifecycle. Additionally, you will lead executive business reviews and mentor team members on strategic account management and commercial growth.

Customer Success Manager - Infrastructure and IT Consulting

The Customer Success Manager acts as the primary point of contact for managed services clients, ensuring value delivery and resolving issues across support, infrastructure, and security teams. They are responsible for managing the client lifecycle, including onboarding, service reviews, renewals, and identifying expansion opportunities.

Senior Customer Success Manager - Mobius

The Senior Customer Success Manager manages a portfolio of strategic accounts to drive product adoption, retention, and business value realization. They act as a trusted advisor and voice of the customer while collaborating across internal teams to ensure customer satisfaction and growth.

Senior Customer Success Manager - bilingual EN/FR

The Senior Customer Success Manager will manage a portfolio of strategic EMEA accounts, focusing on retention, expansion, and account health. They will conduct QBRs, negotiate renewals, and represent the voice of the customer to internal product and CS teams.

Senior Customer Success Manager

The Senior Customer Success Manager will manage a portfolio of customer relationships to drive retention, expansion, and platform adoption. They will act as a trusted advisor to clients, aligning the SecurityScorecard platform with their cybersecurity and risk management objectives.

Founding Customer Success Manager (Remote)

Customer Success Manager - India

The Customer Success Manager is responsible for driving platform adoption, retention, and expansion by managing post-sales relationships and ensuring customers realize value from ArmorCode's security solutions. They act as a trusted advisor to stakeholders, designing automated workflows and facilitating communication between the customer and internal product and support teams.

Enterprise Customer Success Manager

Manage and retain strategic Tier 1 accounts by building long-term relationships and optimizing product utilization. Collaborate with internal teams to provide insights, resolve client issues, and drive revenue growth through effective account strategies.

Senior Customer Success Manager, Brazil Accounts

The Senior Customer Success Manager is responsible for managing a book of business, focusing on retention, growth, and delivering exceptional value to complex Mid-Market and Corporate accounts. They will lead strategic engagements, mitigate churn risks, and collaborate cross-functionally to ensure customer success and platform adoption.

Lead Customer Success Manager

The Lead Customer Success Manager will own and scale customer success for active accounts, focusing on driving product adoption, engagement, and long-term value realization. They will also define operational playbooks, mentor team members, and educate legal teams on the practical application of AI-enabled workflows.

Customer Success Manager (All Levels)

The Customer Success Manager will own the full customer relationship, including proactive account management, renewal negotiation, and upsell execution. They are also responsible for providing front-line technical support, diagnosing root causes, and designing workarounds for product issues.

Customer Success Manager | LatAm

Manage a portfolio of customers to ensure they achieve expected outcomes and maximize satisfaction. Identify upselling and cross-selling opportunities while acting as a trusted advisor for strategic requirements.

Customer Success Manager (Canada)

Customer Success Manager (US)

Principal Customer Success Manager ( Armis/Veza)

The Principal Technical Customer Success Manager will lead adoption and implementation plans for platinum-level customers to ensure maximum value realization from the Armis platform. They will act as a business liaison between the customer and internal cross-functional teams while providing technical recommendations to improve security posture.

Junior Customer Success Manager

Manage a portfolio of accounts to drive platform adoption, user engagement, and operational success. Collaborate with cross-functional teams to monitor account health, resolve issues, and identify upsell opportunities.

Customer Success Manager- Falcon Shield (Remote, CAN)

The Customer Success Manager will lead customer onboarding and training for the Falcon Shield platform while fostering long-term relationships to drive product adoption and retention. They will act as a trusted security advisor, translating business use cases into measurable security outcomes and identifying product improvement opportunities.

Customer Success Manager (Federal)

The Customer Success Manager will own the post-sale adoption strategy for federal accounts, ensuring customers realize measurable mission value through automation and AI initiatives. They will orchestrate cross-functional delivery teams and serve as a trusted advisor to executive stakeholders to drive program growth and renewal readiness.

Sr. Customer Success Manager

The Sr. Customer Success Manager will serve as the strategic relationship lead for national Managed Care Organization partners, driving adoption, growth, and long-term value realization. They will manage client escalations, identify expansion opportunities, and mentor a subset of the Customer Success team.

Customer Success Manager II (Professional Sport, North America)

The Customer Success Manager will own a portfolio of professional sports accounts, managing the full customer lifecycle from onboarding to renewal. They will collaborate with customers to drive product adoption, identify expansion opportunities, and ensure long-term value delivery.

Customer Success Manager I (Professional Sport, North America)

The Customer Success Manager will partner with senior staff to support a portfolio of professional sports clients, managing the full customer lifecycle from training to renewal. They will analyze customer data to drive engagement and conduct on-site visits to ensure clients achieve their goals using Teamworks products.

Senior Customer Success Manager

Manage a portfolio of complex accounts to drive value realization, revenue retention, and expansion outcomes. Act as a trusted advisor to executive stakeholders while mentoring team members and contributing to internal playbooks.

Enterprise Customer Success Manager

The Enterprise Customer Success Manager will maintain and develop long-term relationships with strategic customers in the financial services sector across North America. They will act as a trusted advisor to ensure product adoption, value realization, and account growth while collaborating with internal teams to deliver a consistent customer experience.

Mid-Market Customer Success Manager

Manage a portfolio of approximately 60 mid-market accounts to drive product adoption, retention, and expansion. Act as a trusted advisor to legal departments while collaborating cross-functionally to ensure a seamless customer experience.