The Support Analyst will serve as the primary frontline liaison for WinCap clients, responding to support tickets and phone inquiries, and handling escalated issues to resolve problems. This role also involves delivering training sessions, managing requests for bug fixes and software enhancements, and escalating application issues to the development team when necessary.
Remote Support Specialist Jobs (4,593)
Search = support
This role involves leading the Technical Support team to ensure operational excellence, adherence to SLAs, and delivering a best-in-class support experience for active customer sites. The supervisor will also serve as the Duty Manager for high-priority incidents, owning communication and cross-functional coordination.
Telecom Systems Support Engineer (Level 2/3)/ Plainview, NY
AV Staffing Solutions
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14 Weeks Ago
AV Staffing Solutions
This role involves serving as a key escalation point for live production telecom systems, requiring investigation and resolution of complex incidents across OS, network, application, and database layers. Responsibilities also include platform operations, supporting legacy systems during end-of-life transitions, and performing system health monitoring.
The representative will provide superior technical support and troubleshooting for customers by identifying, researching, and resolving technical and end-user application failures using available tools and resources. This role also involves educating customers on best practices, documenting interactions in Salesforce, and escalating complex issues when necessary.
The coordinator will serve as the dedicated service contact for clients needing customized planning assistance, guiding them through each phase of their process. Core duties include conducting virtual consultations, developing tailored service plans, coordinating reservations, and resolving issues before escalation.
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The representative will respond to client inquiries via phone, email, and online communication, providing assistance with travel questions, reservations, and general support throughout the travel planning process. Key duties include sharing accurate information about destinations, policies, and procedures while maintaining professional communication and documenting all interactions.
The specialist will communicate with clients regarding travel requests, provide guidance on travel options and timelines, and assist with reservation coordination. Key duties also involve ensuring the accuracy of client information and maintaining organized records of interactions.
Customer Support Assistant – Door Hardware & Security Products | Remote (Latin America-based)
Atomic HR
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14 Weeks Ago
Atomic HR
The role involves managing incoming customer inquiries, filtering spam, converting valid leads into support tickets, and communicating with customers to identify their needs for door hardware and security products. Additionally, the assistant will prepare accurate quotes and invoices, track orders, and support the team by creating training materials.
Sell Insurance from Home: High Commissions and Full Support
Griffin Agency
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14 Weeks Ago
Griffin Agency
The primary responsibility is selling insurance, targeting licensed agents or sales professionals who seek ownership opportunities rather than being micromanaged. Producers can choose to focus on their own sales production or build and lead a team.
The Support Engineer will own the end-to-end technical support experience, serving as the primary technical point of contact post-sale to ensure successful platform deployment and adoption. Key duties include investigating and resolving complex customer issues, analyzing logs and configurations, and building scalable support processes.
Work From Home | Clients Support - No Experience Required | Immediate Start | Most Responsive 30 APPLICANTS
Globe Life AO
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Full Time
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14 Weeks Ago
Globe Life AO
The role involves being the friendly voice that answers questions and resolves problems for customers, while also assisting clients in selecting the most suitable insurance plans. Responsibilities include building strong customer connections and collaborating with the team to achieve goals.
The Support Engineering Manager will oversee a technically proficient team focused on resolving complex product issues, supporting integrations, and influencing product decisions through customer insights, while also defining best practices for this new function. This involves leading and developing engineers, building scalable processes for technical triage and debugging, and collaborating closely with Engineering and Product teams.
Client Support Agents will serve as the primary link between clients and customers, providing effective customer service by utilizing excellent knowledge of company products and programs. Responsibilities include handling customer service calls professionally, resolving inquiries efficiently, and accurately documenting all call details and outcomes.
This role blends customer support, sales, and onboarding, requiring the representative to lead demos, conduct onboarding calls, and provide real-time support and troubleshooting across phone, chat, and video channels. The primary focus is deeply understanding clinic needs, solving real problems, and ensuring practitioners maximize the use of the Jane platform.
The specialist will work closely with customers daily, handling complex tasks like troubleshooting sophisticated integrations and guiding users through detailed workflows and best practices for a complex product. They will also contribute to internal projects focused on improving team enablement and workflow automation.
Specialists will assist clients with planning, booking, and providing support throughout their travel journeys. Key duties include supporting travel planning, maintaining clear communication, and promptly resolving client issues.
Travel Support Specialists will assist clients with planning, booking, and providing support throughout their journeys. Key duties include supporting travel planning, maintaining professional communication, and promptly resolving client issues.
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The role involves assisting clients with travel planning, booking, and providing support throughout their journeys. Key duties include managing travel reservations, ensuring clear and professional communication, and promptly resolving client issues.
Specialists will assist clients with planning, booking, and providing support throughout their travel journeys. Key duties include supporting travel planning, maintaining professional communication, and promptly resolving client issues.
Specialists will assist clients with planning, booking, and providing support throughout their journeys, which includes supporting travel planning and handling reservations. Key duties also involve providing clear, professional communication and promptly resolving any client issues.
The primary role involves assisting clients with travel planning, booking services, and providing support throughout their journeys. Key duties include managing client reservations, ensuring clear and professional communication, and promptly resolving any issues that arise.
The primary role involves assisting clients with travel planning, booking services, and providing support throughout their journeys. Key duties include managing reservations, ensuring clear communication, and promptly resolving any client issues.
Travel Support Specialists will assist clients with planning, booking, and providing support throughout their journeys. Key duties include supporting travel planning, maintaining professional communication, and promptly resolving client issues.
The representative will provide front-line technical support via phone, chat, and tickets to grocery store customers using an iOS-based POS system, focusing on resolving operational issues and guiding users through workflows. This involves troubleshooting hardware like terminals and peripherals, supporting core POS functions, and escalating complex problems to higher-level teams.
The primary role involves troubleshooting and analyzing technical problems, working with customers and developers to resolve roadblocks, and ensuring timely resolution or escalation of all issues. Additionally, the engineer will manage daily customer support technical issues, including verification, diagnosis, and resolution where possible, while maintaining positive customer relationships.
This role involves leading the technical support function for the Arkalytics data and analytics platform, overseeing analysts and engineers across US and India locations, and serving as the highest level technical escalation point for complex data issues.
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The Team Leader will manage a team responsible for customer incident resolution and the supervision of client/internal infrastructures, while contributing to improving technical support quality and customer relations. This involves organizing end-to-end incident management, ensuring necessary corrections are applied while respecting availability commitments, and guaranteeing service compliance technically, commercially, and regarding deliverables.
Remote Support Itinerary Liaison
Triptasticadventures
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Full Time
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15 Weeks Ago
Triptasticadventures
The role involves assisting clients by planning and coordinating customized arrangements such as accommodations, activities, and transportation, while also researching and confirming reservation options based on client needs. Key duties include providing accurate information, communicating professionally, handling updates and changes, and maintaining organized client records.
The specialist will manage data operations by reviewing, validating, and ensuring the quality of consumer complaint and litigation data, while also supporting business development by tracking leads and following up with prospects.
The role involves supporting a large mainframe payroll application, including operating, monitoring, and assisting with the maintenance and integrity of the mainframe, peripherals, servers, and network. Responsibilities also include participating in Disaster Recovery and providing first-level help desk support.
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