Provide payment assistance solutions and first-level support for patients, pharmacies, and medical professionals via phone, email, and fax. Responsibilities include handling card activations, eligibility checks, and troubleshooting submission rejections.
Remote Support Specialist Jobs (4,581)
Search = support
The Technical Support Administrator is responsible for receiving, prioritizing, and resolving end-user help requests via CRM and Jira. They also monitor site infrastructure health and provide on-call support for robotic material handling systems.
Provide first and second level technical software support for clients, focusing on production-related issues and ticket resolution. Responsibilities include managing software release migrations, change requests, and conducting code reviews using Jira.
Associate Support Analyst (Remote)
Valce Talent Solutions
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Full Time
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3 Weeks Ago
Valce Talent Solutions
The Associate Support Analyst will troubleshoot technical issues for customers and provide guidance to resolve problems. They will also document cases and collaborate with senior team members to ensure high-quality support experiences.
Responsible for supporting the sustainment of applications and services within the Oracle Cloud Infrastructure, specifically for Oracle EBS customers. This includes managing migrations, resolving application defects, and participating in Agile Scrum activities to deliver working software.
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The agent will provide professional support to customers in India via live chat, email, and social media. Responsibilities include resolving technical issues, documenting interactions in the CRM, and collaborating with internal teams to escalate complex problems.
The specialist will handle user requests via tickets and calls, communicating with English-speaking users globally. They will also escalate product issues to relevant departments to help improve the overall user experience.
Commercial Sales Support Specialist – Romania (Fully Remote)
Pepperl+Fuchs Gruppe
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Full Time
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3 Weeks Ago
Pepperl+Fuchs Gruppe
The role involves preparing customer quotations and orders while acting as a primary commercial contact for clients. The specialist will monitor deliveries and maintain accurate data within CRM and ERP systems to support the sales team.
The analyst will manage and resolve Level 1 and Level 2 customer support cases with a focus on quality and speed. Responsibilities include monitoring operations logs and managing transactional cases to meet contractual resolution times.
Act as an IT expert for the OPUS::L laboratory information system, performing independent error analysis and developing solutions in collaboration with development and service teams. Provide professional customer communication and facilitate knowledge transfer within support teams.
Investigative Forensic Support Analyst
Magnus Management Group LLC
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Full Time
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3 Weeks Ago
Magnus Management Group LLC
The role involves conducting thorough investigations and analysis of forensic evidence using advanced tools. The analyst will collaborate with legal and law enforcement teams to prepare detailed reports and develop investigative protocols.
Provide Level 2 operational support to resolve technical issues in live production environments and perform tasks like bill runs and incident management. Support various testing phases including BVT, PVT, and SIT while ensuring compliance with SLAs and OLAs.
Provide Level 2 and 3 remote technical support for over 40 international hotel properties and the corporate office. Act as a mentor and team lead for Level 1 resources while serving as a liaison between the Helpdesk and upper IT management.
Resolve complex customer requests via multiple communication channels and act as a subject matter expert for Twilio's APIs and SDKs. Identify upsell opportunities, manage escalations, and contribute to internal knowledge base articles.
Resolve complex customer requests via multiple communication channels and act as a subject matter expert for Twilio's APIs and SDKs. Identify upsell opportunities, manage escalations, and contribute to internal knowledge base articles.
Provide Level 2 operational support to resolve technical issues and error messages in a live production environment. Perform operational tasks including configuration, release management, and support for various testing phases like BVT and SIT.
Support partner brands by managing backend project coordination, handling customer interactions, and assisting sales executives with promotional product solutions. Responsibilities include maintaining pricing workbooks, managing order operations, and ensuring CRM data hygiene in NetSuite.
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REMOTE Customer Support Rep – Entry Level
Globe Life AIL - Lisa Russel
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Full Time
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4 Weeks Ago
Globe Life AIL - Lisa Russel
Join the customer service leadership team to manage and inspire teams toward outstanding results. The role focuses on delivering exceptional customer service while maintaining a flexible remote schedule.
Remote CSR Support Agent – Entry Level
Globe Life AIL - Lisa Russel
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Full Time
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4 Weeks Ago
Globe Life AIL - Lisa Russel
The agent will contact clients to schedule and conduct virtual benefit reviews via Zoom. They are responsible for explaining coverage options, guiding clients through enrollment, and completing accurate documentation.
Provide high-level technical support to customers via telephone and internet to resolve complex system configurations and product functionality issues. Document support requests and collaborate with product development to improve design and identify bugs.
Provide technical support and maintain high performance and productivity of semiconductor manufacturing products. Partner with field teams and customers to manage tools and identify performance improvements.
Act as the first point of contact for members to provide guidance on insurance enrollments and navigate the healthcare system. Responsibilities include submitting applications to carriers, resolving customer issues, and documenting interactions in Zendesk.
The role involves reviewing client requests, organizing reservation details, and verifying booking accuracy. It also requires maintaining clear communication with clients via email, phone, and digital platforms to resolve scheduling changes.
Act as the frontline representative for complex troubleshooting of Zwift products and guide customers to efficient solutions. Identify recurring trends to suggest product improvements and collaborate with BPO partners to enhance frontline team capabilities.
Act as the frontline representative for complex troubleshooting issues regarding Zwift products and software. Collaborate with BPO partners and internal teams to improve support processes and enhance frontline capabilities.
Build and scale a high-performing member support operation, owning the full ecosystem of tools, workflows, and performance. Translate member support data into actionable insights to improve product retention and user experience.
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Design and develop end-to-end technical solutions to support Zwift's community support organization and customer base. Collaborate with cross-functional teams to improve tools, processes, and system performance while leveraging AI and ML technologies.
Support Specialist - P TIER 2 - INTERNAL ONLY
ACD Connect, LLC
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Full Time
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4 Weeks Ago
ACD Connect, LLC
Serve as the primary escalation point for Tier 2 support tickets to ensure timely resolution according to SLAs. Collaborate with clients and team members to standardize resolution approaches and maintain service continuity.
Data Processing Support – Student Experience (Open to Work Study and Non-Work Study)
University of Texas at Austin
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Full Time
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4 Weeks Ago
University of Texas at Austin
Supports the Student Experience Manager in managing the remote grading team through data analysis, report preparation, and invoice auditing. Provides administrative assistance for hiring, onboarding, and maintenance of the Canvas Learning Management System.
Underwriter Support Specialist-DHI Title Insurance
D.R. Horton
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Full Time
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4 Weeks Ago
D.R. Horton
The specialist serves as a liaison for title insurance matters, managing claims and assisting with risk analysis and legal research. They are responsible for responding to agent inquiries and updating the company on nationwide title insurance laws and regulations.
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