Provide technical support to French-speaking customers via phone, email, and chat while troubleshooting issues. Identify sales opportunities and promote relevant products or services to achieve targets.
The specialist will analyze operational performance, productivity, and sales KPIs to identify trends and improvement opportunities. They will also prepare dashboards, support the Operations Manager with performance monitoring, and facilitate corrective actions.
Provide technical support to Italian-speaking customers via phone, email, and chat while troubleshooting issues. Identify customer needs to promote and sell relevant products, upgrades, and services to achieve sales targets.
Handle inbound and outbound calls to retain existing customers and reduce churn for a Swiss telecommunications provider. Identify sales opportunities to recommend suitable products, upgrades, and promotions to drive revenue growth.
Provide professional pre-sales and post-sales support to business clients via phone, email, and chat. Assist clients in using digital advertising platforms and resolve technical or account-related issues.
Provide multi-channel support to high-level clients using a self-serve digital advertising platform. Troubleshoot technical issues and identify opportunities to enhance client advertising performance.
Provide high-quality support to French-speaking customers via phone, email, and chat to ensure a seamless streaming experience. Responsibilities include troubleshooting technical issues and gathering customer feedback for service improvements.
Act as the first point of contact for German-speaking customers via phone, email, and chat. Handle account, billing, and technical enquiries while escalating complex cases to appropriate teams.
Act as the first point of contact for Italian-speaking customers via phone, email, and chat to resolve account, billing, and technical issues. Provide guidance on products and services while escalating complex cases to appropriate teams.
