The Incident Management Coordinator will operate the Central Incident Board, triaging and classifying incidents while driving resolution for major issues. They will also manage ticket lifecycles, monitor SLAs, and produce operational reports to ensure service excellence.
The role involves answering customer inquiries across multiple channels regarding automotive products, services, and electromobility. Additionally, the agent will resolve complaints, report product malfunctions, and assist in training new team members.
The Senior Contact Center Agent will handle customer inquiries regarding automotive products, services, and technical issues across multiple channels. They are also responsible for resolving complaints, identifying customer needs, and assisting in the training of new team members.
The role involves answering customer inquiries via multichannel platforms regarding automotive products, services, and technical issues. Additionally, the agent is responsible for resolving complaints, identifying customer needs, and assisting in the training of new employees.
The Senior Contact Center Agent will handle customer inquiries regarding automotive products and services via multiple channels. They are also responsible for resolving complaints, updating internal databases, and assisting in the training of new team members.
Plan and conduct user research, configure seating bucks and driving simulations, and analyze and present findings using PowerPoint and Power BI. Facilitate workshops and external user-testing events, support prototypes during validations and demonstrations, and document research and technical validation processes.
Coordinate the end-to-end incident lifecycle for Level 2 connected-vehicle digital services, including triage, routing, major incident response, SLA monitoring, and stakeholder communications. Maintain incident records and knowledge resources, produce operational reporting, support service improvement and governance, and provide Level 2 technical coverage after cross-training.
The IT Operations Engineer will resolve Level 2 incidents related to connectivity, telematics, and cloud services while maintaining system runbooks. They will also execute FOTA/OTA campaigns and contribute to service automation and continuous improvement efforts.
The intern will research and implement physics-informed machine learning methods to model vehicle dynamics and minimize the simulation-to-reality gap. They will validate these models using synthetic and real-world datasets while collaborating with pre-development and series development teams.
The intern will review and evaluate physics-informed machine learning methods to improve vehicle dynamics modeling and minimize the simulation-to-reality gap. They will also implement, optimize, and validate these models using both synthetic and real-world datasets in collaboration with development teams.
The Area After Sales Manager will coach dealers to implement business development tactics and marketing programs to grow parts and service market share. They will visit dealerships to observe processes, analyze financial performance, and provide guidance to ensure high-quality customer-oriented standards.
Provide professional roadside assistance and resolve customer inquiries via phone. Maintain internal databases and assist in training new team members as needed.
The agent will provide professional roadside assistance and resolve customer inquiries via phone. They are also responsible for updating internal databases and ensuring technical issues are effectively resolved.
This role is responsible for designing, optimizing, and governing enterprise systems and program workflows to drive operational excellence. The incumbent will act as a liaison between departments to implement asset management systems, automate business processes, and ensure data integrity.
Design, develop, and maintain SAP solutions using ABAP/ABAP OO technology while supporting SAP Vehicle Management System (VMS) processes. Collaborate with consultants and architects to implement, test, and optimize SAP solutions within the automotive sector.
The specialist will assist in the development and deployment of a new Digital Insurance Agency while managing day-to-day operations for the NAR Insurance & Protection Services department. They will also provide quotes, manage commercial leads, and advise policyholders on coverage features and benefits.
Design and maintain ETL/ELT processes and data pipelines while optimizing database performance and SQL queries. Integrate data from various sources, manage data warehouses, and implement data quality control mechanisms.
The Incident Management Coordinator operates the Central Incident Board by receiving, classifying, and routing incidents to the appropriate technical teams. They are responsible for driving major incidents, managing stakeholder communication, and ensuring the quality of operational data through accurate ticket lifecycle management.
The Incident Management Coordinator operates the Central Incident Board by receiving, classifying, and routing IT incidents to the appropriate engineering teams. They are responsible for managing the ticket lifecycle, driving major incident resolution, and ensuring accurate service reporting and SLA compliance.
The role involves diagnosing and resolving L2 IT incidents for digital products including vehicle connectivity, FOTA/OTA campaigns, and telematics. You will also be responsible for creating and maintaining system runbooks and documenting reproducible cases for escalation to L3 development.
The role involves diagnosing and resolving Level 2 IT incidents for digital products, including vehicle connectivity and telematics. You will also be responsible for creating and maintaining technical runbooks and escalating complex issues to Level 3 development teams.
The role involves providing second-level diagnosis and resolution for digital products including vehicle connectivity, FOTA/OTA campaigns, and telematics. Responsibilities also include writing runbooks, monitoring system health, and documenting reproducible cases for escalation to Level 3 development.
Design and develop AI/machine-learning components for series development processes, including bug analysis and system analytics. Build, maintain, and operate ML pipelines and AI systems within the company infrastructure.
You will architect and operate large-scale ETL, streaming, and distributed data pipelines for vehicle telemetry and sensor data. Additionally, you will mentor engineers and drive technical solutions for complex, scalable data infrastructure.
You will architect, operate, and scale distributed data pipelines for vehicle telemetry and sensor data. Additionally, you will mentor engineering teams and integrate new data technologies to enhance system performance and observability.
The role involves developing model-based embedded software for power electronics and performing simulation and control of e-machine and inverter behavior. You will also be responsible for documenting work products and contributing to cross-functional team projects.
The intern will support the UX/UI team in developing innovative mobility solutions by identifying user needs and specifying requirements. They will also create user interfaces and validate designs through qualitative and quantitative user studies.
Develop AI-based methods and prototypes for automated manufacturing process design using agentic AI workflows. Act as a Product Owner to translate research requirements into prototype features while collaborating with industrial and IT stakeholders.
The agent is responsible for providing timely, accurate, and empathetic assistance to customers across various channels. They handle inquiries, explain product features, resolve issues, and document solutions while utilizing AI-powered tools.
The agent will handle customer inquiries across multiple channels regarding automotive products, services, and technical issues. They are also responsible for resolving complaints, identifying customer needs, and updating internal databases.
The agent will handle customer inquiries via multiple channels regarding vehicle services, electromobility, and technical issues. They are also responsible for resolving complaints, updating internal databases, and assisting in the training of new team members.
The Logistics Manager is responsible for optimizing transportation and warehousing for capital equipment and service parts across the national DC fast charging network. This role involves leading a team, managing 3PL providers, and executing strategic initiatives to ensure efficient supply chain operations and cost-effectiveness.
The IT Product Owner is responsible for steering the design and development of digital products by aligning business strategy with user needs. They manage the product roadmap and backlog while acting as a bridge between business stakeholders and the agile development team.
Develop and evaluate scientific methods for analyzing global customer feedback and product data using AI-driven platforms. Research multi-agent systems and design AI approaches to generate reliable decision recommendations for product development.
Provide professional roadside assistance and resolve customer inquiries via phone. Maintain internal databases, report product malfunctions, and assist in training new team members.
The role involves providing professional roadside assistance and resolving customer inquiries via phone. Responsibilities also include reporting product malfunctions, updating internal databases, and assisting in the training of new employees.
Design, develop, and maintain SAP solutions using ABAP/ABAP OO technology while collaborating with consultants and architects. Support SAP Vehicle Management System (VMS) and production/logistics processes within the automotive environment.
Handle multichannel customer inquiries regarding automotive products, services, and electromobility while resolving complaints. Responsibilities also include reporting product malfunctions and assisting in the training of new employees.
Handle multichannel customer inquiries regarding automotive products, services, and electromobility while resolving complaints. Responsibilities also include reporting product malfunctions and assisting in the training of new employees.
Provide professional roadside assistance and resolve customer complaints via phone. Responsibilities include analyzing product malfunctions, updating internal databases, and assisting in training new employees.
The Quality Technical Manager provides advanced technical support to dealerships to resolve complex vehicle repairs and ensure adherence to Volkswagen repair standards. They are responsible for identifying emerging quality concerns, reducing repeat repairs, and auditing dealership technical readiness.
The System Architect will define and communicate the architectural vision, ensuring alignment with business priorities and evolving system design with teams. They will also foster built-in quality and support DevOps and the Continuous Delivery Pipeline.
