Customer Service Representative Full time (Wedding Services)

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

And we’re looking for a Customer Service Representative  to start immediately!

Client business Overview: A Large bridal service business with high volume of brides daily. Heavily women-employed company. Currently producing custom software system. In scale mode expecting significant growth.

Goal: Hire a bridal coordinator to manage client workflows, bookings, emails, customer service, and project management for brides throughout their journey with the company.

Key Specific Tasks VA will do:

1. Managing workflows and tasks in CRM (Dubsado)
2. Email communication and customer service
3. Invoicing and bookings management

Tools/Software to use:

1. Dubsado (CRM system) - must have experience or ability to learn quickly
2. Slack - for communication
3. Asana - for task management

Qualifications:

• At least 3 years of proven experience as Customer Service Representative assisting international clients

• Excellent English communication skills, both written and verbal

• Impeccable interpersonal skills

• Familiarities with current technologies, like desktop sharing, cloud services, CRMs, and VoIP

• Experience with word-processing software and spreadsheets (e.g. MS Office)

• Knowledge of online calendars and scheduling (e.g. Google Calendar)

• Excellent phone, email, and instant messaging communication skills

• Tech Savvy

• Proactive attitude

• Able to work on a graveyard shift

Technical Requirements:

• USB Headset with Noise Cancellation feature

• Working Webcam

• Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM

• Main Internet Service Speed: at least 25 Mbps wired connection

• Backup Internet Service Speed: at least 10 Mbps

Benefits:

• Job Security and Stability

• Paid Training

• Inclusive Culture

• Upskilling Opportunities

• 100% Work-From-Home

• Exceptionally Supportive Team

• Opportunities for Career Growth

• Fun Work Environment

• Holiday & Overtime Pay

Schedule: 9am-6pm EST (full time)

Location: This is a remote, PH-based job

Salary Package: PHP 38,000/month

Please note:

• Only qualified candidates will be invited to take the assessment & scheduled for an interview.