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SMA Support Services

Client Support Specialist

Posted 3 months ago

Philippines

2-5 years experience

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AI Summary

Provide high-quality client support and handle appointment setting tasks. Ensure efficient multitasking and communication to maintain customer satisfaction.

Qualifications

At least 3 years in the BPO industry
Excellent English communication and multitasking skills
Appointment setting background and other similar roles is a PLUS
Preferably with a background in Customer Service
Willing to work graveyard and can start training immediately
Has an existing home office setup with a conducive work environment
Computer or laptop with specs of at least core i5 or higher/7th gen or newer, or its AMD equivalent, 16GB RAM, functional camera, industry
Excellent noise-canceling headset, and dual monitor
A stable internet connection with at least 25 Mbps upload and download
Back-up power/internet is a plus

Offer

Long-term/full-time position
Salary offer is at 31,391.08 gross
5,000 Client Deployment Allowance
Pay begins on day 1 of training
HMO, Loyalty Investment Fund, Memorial Plan, and other benefits
Paid Leaves
Attendance and performance-based incentives
Quarterly In-person Team-Buildings
Annual Company Outing
Annual Year-End Party
Annual Performance Review
13th-month pay, Government-mandated benefits
MP2 Contributions
Career Advancement Opportunities

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Employees 201-500 employees Industry Outsourcing/Offshoring

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