Customer Support - Voice (Healthcare)

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Profile Requirements:

• Minimum 2 years of Customer Support, Call Center, Patient Services, or Client Care experience within Home Health Care, Senior Care, Healthcare, Hospice, Assisted Living, or related healthcare environments.
• Excellent verbal communication skills with a clear, professional phone presence and the ability to communicate empathetically with older adults and their families.
• Experience scheduling appointments, coordinating services, managing high call volumes, and maintaining accurate client records using CRM or healthcare management systems.
• Strong organizational, problem-solving, and multitasking abilities with exceptional attention to detail and the ability to handle sensitive and confidential information.
• Proficiency with Microsoft Office, Google Workspace, CRM platforms, and healthcare scheduling software, with the ability to work independently in a fast-paced environment.
• Preferred Qualifications
• Experience supporting older adults living with chronic conditions and understanding the challenges faced by family caregivers.
• Familiarity with HIPAA compliance and healthcare privacy standards.
• Experience working remotely or in a virtual customer support environment.
• Bilingual skills are a plus but not required.

Core responsibilities:

• Answer and manage inbound and outbound calls from prospective clients, existing clients, family members, caregivers, referral partners, and healthcare professionals in a professional, empathetic, and timely manner.
• Provide accurate information about home health care services, care options, eligibility, scheduling, and available support programs while addressing questions and concerns with compassion and professionalism.
• Coordinate and schedule client assessments, caregiver visits, follow-up appointments, and service adjustments while maintaining accurate calendar and scheduling records.
• Document all client interactions, inquiries, service requests, and updates within CRM, scheduling, and care management systems, ensuring complete and accurate records.
• Assist with client onboarding by collecting required information, verifying documentation, obtaining necessary forms, and ensuring a smooth transition into services.
• Communicate effectively with caregivers, care coordinators, nurses, and management teams to relay important client updates, service changes, and urgent concerns.
• Follow up with clients and family members to monitor satisfaction, address service-related issues, resolve concerns, and escalate complex situations when necessary.
• Support the organization's mission of improving quality of life for older adults by delivering compassionate customer service that reflects a holistic approach to managing the effects of chronic illness and disease.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!

This is a remote position.