Service Desk Technician 1
Serve as a frontline engineer to resolve customer technical issues and ensure productivity. Document standard operating procedures and maintain high standards of customer service through effective communication.
ScalableOS
Remote Job Openings at ScalableOS (27)
Senior Engineer (Datacenter)
The Senior Engineer will lead the implementation, configuration, and support of enterprise datacenter infrastructure solutions across compute, storage, and virtualization platforms. They are responsible for independently executing infrastructure projects from planning through completion while ensuring alignment with technical requirements and best practices.
Architect - Hybrid Cloud
The Architect is responsible for designing and leading enterprise infrastructure and hybrid cloud solutions while serving as a trusted technical advisor to clients. They will conduct technical assessments, lead proof-of-concept activities, and collaborate with delivery teams to ensure successful implementation of scalable and secure environments.
L2 Helpdesk Engineer
The L2 Helpdesk Engineer provides remote technical support for workstations, servers, and networks while ensuring adherence to Service Level Agreements. The role involves documenting incidents in ConnectWise Manage, managing client expectations, and collaborating with the Professional Services team.
Senior Systems Engineer
The Senior Systems Engineer leads complex project installations and oversees responses to client-wide IT emergencies. This role involves providing remote and on-site support for servers, networks, and cloud environments while mentoring junior staff.
Security Engineer II
The Security Engineer II is responsible for provisioning, managing, and optimizing security solutions including firewalls, endpoint protection, and vulnerability management. They provide advanced technical support, handle escalations, and contribute to best practices while maintaining system documentation and security standards.
Enterprise Service Desk Support Specialist
Provide first-line technical support to end-users via phone, email, and chat while resolving hardware and software issues. Document incidents in the ServiceNow ticketing system and escalate complex technical problems to higher-level support teams.
L3 Support Escalation Specialist
You will resolve complex technical tickets across endpoints, identity, and cloud systems while mentoring less-experienced team members. Additionally, you will author knowledge-based articles and manage escalations to ensure high customer satisfaction and first-contact resolution.
Senior AI Automations Engineer
Design, build, and maintain automation solutions using the Microsoft Power Platform and integrate them with MSP operational tools. Develop AI-enabled workflows using large language models to improve operational efficiency and decision support.
Solutions Engineer
The Solutions Engineer will partner with sales teams to conduct technical discovery, design voice and telephony solutions, and prepare commercial proposals. They will also present these technical solutions to customers and provide guidance throughout the sales cycle.
Major Account Sales Assistant
The Major Account Sales Assistant supports sales representatives by managing product inquiries, preparing quotes, and processing orders. They also maintain Salesforce records, build customer relationships, and assist with administrative tasks to ensure high client satisfaction.
Team Lead, Enterprise Service Desk (FS)
The Team Lead acts as a technical escalation point for Tier 1 and 2 teams while monitoring SLAs and KPIs to ensure efficient service delivery. They are responsible for mentoring analysts, performing quality assurance reviews, and providing hands-on troubleshooting for end-user systems.
Quality Assurance Analyst
The Quality Assurance Analyst will review support tickets and customer interactions to evaluate documentation quality, troubleshooting accuracy, and adherence to service standards. They will also identify recurring issues, maintain QA records, and collaborate with leadership to drive continuous service improvement.
Microsoft Modern Work Engineer
The engineer will design, implement, and troubleshoot Microsoft 365 Modern Work solutions across client environments. They are also responsible for providing technical escalation support and mentoring junior engineers.
Service Coordinator
The Service Coordinator manages the IT service desk queue by triaging, prioritizing, and assigning incoming support tickets to engineers. They ensure accurate data hygiene, maintain proactive client communication, and provide the Service Manager with visibility into queue health and scheduling risks.
Network Systems Engineer
Design, deploy, and maintain enterprise infrastructure solutions with a focus on virtualization and server technologies. The role involves troubleshooting complex system issues and integrating network services across diverse client environments.
L3 Cloud Operations Engineer
Serve as the senior technical leader and highest escalation point for cloud operations, managing complex incidents across Azure, networking, and security. Provide mentorship to L1/L2 engineers and drive operational maturity through process improvements and automation.
Senior Voice Support Desk Systems Engineer
The role involves providing remote technical support and administration for on-premises and cloud voice communications systems. Responsibilities include troubleshooting network malfunctions, designing communication system installations, and maintaining client-specific documentation.
Sr. Network Systems Engineer
The Senior Network Systems Engineer is responsible for the design, installation, and maintenance of production networks and high-performance Windows server environments. This includes managing network security, performing capacity planning, and providing technical support and mentoring to junior staff.
IT Support Services III-Help Desk
Provide expert tier III technical support for complex application, hardware, and networking issues to ensure minimal downtime. Manage IT systems including servers and cloud services while mentoring junior staff and maintaining technical documentation.
Cybersecurity Specialist
The Cybersecurity Specialist manages primary security functions, including resolving tickets, alerts, and escalations. Key duties involve conducting audits, responding to incidents, and overseeing the security of computing assets and server infrastructure.
Sr. Network and Security Engineer
The Senior Network & Security Engineer will design, implement, maintain, and support enterprise network infrastructure for multiple MSP clients. They will also troubleshoot complex network issues and participate in infrastructure projects.
ServiceNow Developer
The developer is responsible for configuring, developing, and enhancing the ServiceNow platform to support Managed Services operations. Key tasks include building integrations, automating workflows, and troubleshooting platform issues.
L1 Helpdesk Technician
Serve as the first point of contact for end users to troubleshoot and resolve basic technical issues across hardware, software, and connectivity. Document all interactions in the ticketing system and escalate complex issues to higher-level support teams.
Enterprise Service Desk Analyst (FS)
Provide first and second-level technical support for Microsoft 365, Azure, and networking functions to ensure system stability. Manage user onboarding, offboarding, and system maintenance while documenting incidents and escalating complex issues.
Senior Systems Engineer
Responsible for advanced server implementation, troubleshooting, and escalation support for a diverse client base in a remote MSP environment. The role involves managing virtualization, cloud platforms, and identity services while utilizing AI tools to improve operational efficiency.
Presales Engineer
The Presales Engineer conducts discovery calls and environment assessments to design scalable managed services solutions for clients. They are responsible for creating technical proposals and ensuring a seamless handoff of actionable project plans to the execution team.