The Account Manager I serves as the primary point of contact for small client accounts, managing day-to-day requests and ensuring a high-quality customer experience. They coordinate with internal teams to resolve issues and monitor client feedback to drive satisfaction and retention.
ScalableOS
19 Remote Job Openings at ScalableOS
Manage the end-to-end renewal lifecycle from identification and quote preparation to signed agreements and handoff. Coordinate with cross-functional teams and maintain accurate customer records within CRM systems to ensure timely renewals.
Design, deploy, and maintain enterprise infrastructure solutions with a focus on virtualization and server technologies. The role involves troubleshooting complex system issues and integrating network services across diverse client environments.
Manage the full cycle of accounts payable and receivable, including vendor payments, customer invoicing, and collections. Support financial operations through account reconciliations and assistance with month-end and year-end closing activities.
Serve as the senior technical leader and highest escalation point for cloud operations, managing complex incidents across Azure, networking, and security. Provide mentorship to L1/L2 engineers and drive operational maturity through process improvements and automation.
The role involves providing remote technical support and administration for on-premises and cloud voice communications systems. Responsibilities include troubleshooting network malfunctions, designing communication system installations, and maintaining client-specific documentation.
The Senior Network Systems Engineer is responsible for the design, installation, and maintenance of production networks and high-performance Windows server environments. This includes managing network security, performing capacity planning, and providing technical support and mentoring to junior staff.
Provide expert tier III technical support for complex application, hardware, and networking issues to ensure minimal downtime. Manage IT systems including servers and cloud services while mentoring junior staff and maintaining technical documentation.
Manage a portfolio of small to mid-sized accounts to ensure successful platform adoption and value realization. Collaborate with internal teams to resolve customer issues and support account renewals and growth.
The Cybersecurity Specialist manages primary security functions, including resolving tickets, alerts, and escalations. Key duties involve conducting audits, responding to incidents, and overseeing the security of computing assets and server infrastructure.
The Senior Network & Security Engineer will design, implement, maintain, and support enterprise network infrastructure for multiple MSP clients. They will also troubleshoot complex network issues and participate in infrastructure projects.
The developer is responsible for configuring, developing, and enhancing the ServiceNow platform to support Managed Services operations. Key tasks include building integrations, automating workflows, and troubleshooting platform issues.
Assist customers in meeting cybersecurity regulatory and legal requirements by developing security policies and performing risk assessments. Provide security awareness training and conduct compliance gap assessments against various frameworks.
Serve as the first point of contact for end users to troubleshoot and resolve basic technical issues across hardware, software, and connectivity. Document all interactions in the ticketing system and escalate complex issues to higher-level support teams.
Develop and maintain scalable backend services and REST/gRPC APIs using Golang within a Google Cloud Platform environment. Collaborate with cross-functional teams in an Agile setting to handle the full software development lifecycle and post-deployment support.
Provide first and second-level technical support for Microsoft 365, Azure, and networking functions to ensure system stability. Manage user onboarding, offboarding, and system maintenance while documenting incidents and escalating complex issues.
Responsible for advanced server implementation, troubleshooting, and escalation support for a diverse client base in a remote MSP environment. The role involves managing virtualization, cloud platforms, and identity services while utilizing AI tools to improve operational efficiency.
Lead and coordinate complex IT projects for hedge funds and asset managers, managing the full project lifecycle from initiation to closure. Act as the primary bridge between technical engineering teams and C-level stakeholders to ensure delivery of cloud and data platforms.
The Presales Engineer conducts discovery calls and environment assessments to design scalable managed services solutions for clients. They are responsible for creating technical proposals and ensuring a seamless handoff of actionable project plans to the execution team.