The HR Administrator will support the full recruitment process, manage employee onboarding, and maintain accurate records within the HR platform. They will also coordinate compliance training, produce HR reports, and provide general administrative support across all HR activities.
The primary responsibility is to perform outbound outreach to cold prospects to secure qualified appointments for sales consultants. You will also be responsible for tracking activities in the CRM, managing appointment scheduling, and participating in daily team meetings.
The role involves providing Tier 1 technical support and proactive NOC monitoring by triaging incidents and responding to infrastructure alerts. Responsibilities also include maintaining client documentation, performing vulnerability remediation, and ensuring high levels of client satisfaction through timely communication.
The role involves providing Tier 1 technical support and proactive NOC monitoring by triaging incidents and responding to infrastructure alerts. Responsibilities also include maintaining client documentation, performing vulnerability remediation, and ensuring high levels of client satisfaction through timely communication.
Provide first-level technical support by responding to client requests, logging and prioritizing incidents, resolving issues within scope, and escalating others appropriately. Monitor client infrastructure and alerts, perform proactive maintenance and remediation, maintain accurate documentation, and communicate service status to clients.
The Senior Network Solutions Architect leads the design and discovery of complex network architectures for enterprise clients, collaborating with sales and engineering teams. They provide technical leadership, develop implementation strategies, and offer billable consulting services while mentoring internal staff.
The role involves providing Tier 1 technical support and proactive NOC monitoring by triaging incidents and responding to infrastructure alerts. You will also be responsible for maintaining client documentation and performing vulnerability remediation tasks during off-peak hours.
The Service Desk Systems Engineer II provides advanced remote technical support and serves as an escalation point for complex infrastructure issues. They are responsible for mentoring junior engineers, conducting root cause analysis, and proactively identifying opportunities to improve client environments.
The Service Desk Systems Engineer II provides advanced remote technical support and acts as a senior escalation point for complex infrastructure issues. They are responsible for mentoring junior staff, conducting root cause analysis, and proactively identifying improvements for client environments.
The role involves providing Tier 1 technical support, triaging incidents, and monitoring infrastructure alerts via RMM tools. The incumbent will also manage client communications, maintain documentation, and perform proactive system maintenance.
The Service Desk Systems Engineer II provides advanced remote technical support and serves as an escalation point for complex infrastructure issues. They are responsible for mentoring junior staff, conducting root cause analysis, and proactively identifying opportunities to improve client environments.
The Database Administrator is responsible for maintaining, optimizing, and securing Microsoft SQL Server databases to ensure high performance and reliability. This role involves performing query optimization, troubleshooting operational incidents, and collaborating with development teams to support database integrations.
The Service Delivery Manager oversees technical documentation, asset management, and operational health for a portfolio of client accounts. They also support account managers with technical reviews and reporting while maintaining direct relationships with smaller accounts.
Design, implement, and maintain Microsoft 365 and Azure-connected Modern Work solutions while supporting hybrid identity and infrastructure. Lead technical workstreams for cloud migration and modernization projects, including troubleshooting and providing advanced technical support.
The engineer will design, implement, and maintain Microsoft Modern Work solutions including Intune, Entra ID, and various Microsoft 365 services. They are also responsible for providing advanced technical escalation support, conducting root cause analysis, and modernizing endpoint management environments.
The Senior Network Engineer is responsible for designing, implementing, and maintaining enterprise and datacenter network infrastructure. They serve as a senior technical escalation point for complex network incidents and ensure high availability and performance.
The Network Engineer manages, deploys, and maintains client and company networks while providing day-to-day support for incidents. They also lead network projects, mentor junior team members, and ensure network uptime through proactive troubleshooting and configuration management.
The Project Manager is responsible for planning, executing, and finalizing complex projects within budget and strict deadlines. They will coordinate team efforts, manage third-party contractors, and monitor project progress while ensuring quality control throughout the life cycle.
The Client Experience Manager will manage a portfolio of client relationships to provide guidance on best practices and platform usage. They will also act as the voice of the client to internal teams while identifying opportunities for service enhancements and upselling.
The Corporate Controller leads day-to-day accounting operations, including financial closing, cash management, and inventory reconciliation for an inventory-intensive business. They are responsible for managing the accounting team, ensuring U.S. GAAP compliance, and providing accurate financial reporting to the CFO.
The Service Coordinator acts as the central hub for help desk operations, managing ticket flow, resource scheduling, and client communication. They ensure service board health, enforce help desk processes, and maintain SLA commitments through effective coordination with engineering teams.
The Technical Account Manager acts as a liaison between internal teams, vendors, and clients to ensure smooth project execution and effective vCIO support. They are responsible for managing client relationships, coordinating project scopes, and identifying business development opportunities.
The role involves providing Tier 1 technical support, triaging incidents, and monitoring infrastructure alerts via RMM tools. The specialist is responsible for maintaining client documentation and performing proactive maintenance tasks during off-peak hours.
The Project Engineer will lead technical deployments, migrations, and infrastructure upgrades while serving as the senior technical resource on client calls. They are responsible for designing and executing complex server, network, and cloud projects while mentoring junior staff and ensuring high-quality documentation.
The senior developer will design and architect scalable SaaS solutions while developing and optimizing core ERP modules using AI-enabled tools. They will also lead engineering teams, implement CI/CD pipelines, and ensure the platform meets security and compliance standards.
The Business Development Team Lead will manage and coach a team of representatives to drive outbound prospecting and lead generation efforts. They are responsible for ensuring consistent KPI attainment, monitoring team performance, and fostering a results-driven culture within a remote environment.
The Major Account Sales Assistant supports sales representatives by managing product inquiries, processing orders, and maintaining accurate documentation in Salesforce. They also build customer relationships, handle inquiries, and assist with upselling and cross-selling opportunities.
The Salesforce Administrator will manage and support the organization's Salesforce environment, including user maintenance, automation, and system configuration. They will also serve as a subject matter expert, collaborating with stakeholders to define requirements and drive platform enhancements.
The Solutions Engineer is responsible for providing technical expertise, product demonstrations, and design support to assist Sales Representatives in closing opportunities. They also manage client-facing documentation, including RFPs and purchase agreements, while maintaining high levels of client satisfaction.
The Business Development Representative will drive the sales pipeline by conducting outbound prospecting and qualifying inbound leads to set appointments with C-level executives. They will manage account records in HubSpot CRM and collaborate with the Director of Business Development to transition qualified opportunities.
Design, implement, and optimize Microsoft Modern Work solutions while leading complex migration projects such as tenant-to-tenant consolidations. Provide advanced technical support, conduct root cause analysis, and mentor junior engineers to ensure high-quality service delivery.
The Senior Staff Accountant is responsible for accurate financial reporting, maintaining accounting controls, and overseeing recurring accounting activities. This role also involves mentoring staff accountants and supporting month-end close processes and process improvement initiatives.
The Automation Engineer identifies, designs, and implements automation solutions to streamline business processes and enhance service delivery. This role involves assessing existing workflows, building integrations using scripts and APIs, and maintaining thorough documentation of all deployed solutions.
The Marketing Administrator provides administrative and operational support by coordinating marketing activities, events, and campaigns. They are also responsible for maintaining marketing databases, preparing performance reports, and ensuring brand consistency across all communications.
The Security Engineer is responsible for managing and maintaining security solutions, including firewalls, endpoint protection, and vulnerability management systems. They provide advanced technical support, perform remediation, and offer consultative recommendations to clients while ensuring optimal system performance.
You will directly manage a team of NOC engineers, overseeing their performance, development, and shift scheduling. You will also serve as the primary local point of contact for the Head of NOC, ensuring adherence to company standards and incident management processes.
The Intelligent Automation Engineer manages the full lifecycle of document intelligence and AI solutions, including discovery, design, configuration, and production support. They act as a technical advisor to clients and internal teams while ensuring the optimization and maintenance of document capture and automation platforms.
The analyst serves as the primary point of contact for IT support, triaging and resolving technical issues via phone and ticketing systems. They are responsible for maintaining documentation, assisting with hardware and software configurations, and escalating complex issues to higher-tier support.
The analyst serves as the primary point of contact for IT support, responsible for triaging, troubleshooting, and resolving technical issues for clients. They must maintain accurate documentation of all interactions and escalate complex problems to higher-tier support when necessary.
The technician is responsible for resolving escalated IT and VoIP issues for MSP clients, including server maintenance, network troubleshooting, and configuration changes. They also act as a technical escalation point for L1 staff and maintain detailed documentation of all troubleshooting activities.
Serve as a frontline engineer to resolve customer technical issues and ensure productivity. Document standard operating procedures and maintain high standards of customer service.
The AI Platform Support Technician acts as the first responder for platform incidents, diagnosing issues and maintaining system health. They are responsible for creating and updating technical runbooks in Git and escalating complex issues to the engineering team.
The AI Program Manager will lead the end-to-end delivery and operationalization of AI capabilities from initial business need through to final ownership. Responsibilities include managing governance processes, steering committees, and ensuring all AI deployments meet rigorous evidence-based promotion thresholds.
Lead the Philippines-based NOC team by managing workloads, queue distribution, and team performance. Act as the senior technical escalation point for complex incidents while mentoring engineers and ensuring adherence to NOC standards.
Serve as a frontline engineer to resolve customer technical issues and ensure productivity. Document standard operating procedures and maintain high standards of customer service through effective communication.
The Senior Engineer will lead the implementation, configuration, and support of enterprise datacenter infrastructure solutions across compute, storage, and virtualization platforms. They are responsible for independently executing infrastructure projects from planning through completion while ensuring alignment with technical requirements and best practices.
The Architect is responsible for designing and leading enterprise infrastructure and hybrid cloud solutions while serving as a trusted technical advisor to clients. They will conduct technical assessments, lead proof-of-concept activities, and collaborate with delivery teams to ensure successful implementation of scalable and secure environments.
Design, build, and maintain automation solutions using the Microsoft Power Platform and integrate them with MSP operational tools. Develop AI-enabled workflows using large language models to improve operational efficiency and decision support.
The engineer will design, implement, and troubleshoot Microsoft 365 Modern Work solutions across client environments. They are also responsible for providing technical escalation support and mentoring junior engineers.
The Service Coordinator manages the IT service desk queue by triaging, prioritizing, and assigning incoming support tickets to engineers. They ensure accurate data hygiene, maintain proactive client communication, and provide the Service Manager with visibility into queue health and scheduling risks.
The developer is responsible for configuring, developing, and enhancing the ServiceNow platform to support Managed Services operations. Key tasks include building integrations, automating workflows, and troubleshooting platform issues.
The Presales Engineer conducts discovery calls and environment assessments to design scalable managed services solutions for clients. They are responsible for creating technical proposals and ensuring a seamless handoff of actionable project plans to the execution team.
