Provide Tier 2.5 desktop and network support, including handling VPN, software installations, and printer issues. Independently manage support tickets after initial triage using tools like ConnectWise and Jira.
ScalableOS
14 Remote Job Openings at ScalableOS
Provide high-tier technical support and act as an escalation point for complex issues while assisting with IT project execution. Perform light service coordination duties including ticket triage, SLA management, and client communication.
Provide high-tier technical support and act as an escalation point for complex technical issues. Manage client expectations and triage tickets while transitioning into leading independent IT projects.
Manage a large portfolio of small- to mid-sized clients by serving as the primary relationship owner and ensuring high client satisfaction. Coordinate with internal teams to resolve issues and maintain operational excellence through proactive communication and service delivery.
The Presales Engineer conducts discovery calls and environment assessments to design scalable managed services solutions for clients. They are responsible for creating technical proposals and ensuring a seamless handoff of actionable project plans to the execution team.
Develop and maintain multi-platform integration solutions and pipelines within the ServiceNow ecosystem. Balance time between general integration development and ServiceNow backend development to improve platform functionality.
The analyst is responsible for monitoring, investigating, and responding to security alerts using Cisco's security tool stack. They collaborate with engineering teams to improve detection quality and coordinate remediation efforts across the organization.
Lead the technical discovery, design, and implementation of Microsoft Teams Calling and collaboration projects. Partner with clients to drive cloud voice adoption and provide ongoing high-level technical support and troubleshooting.
Lead all technical phases of Contact Center projects, including discovery, design, implementation, and support for Cisco and Webex solutions. Collaborate with architecture teams and vendors to deploy customer environments and drive feature adoption.
The L3 Support Engineer is responsible for remediating technical alerts, security vulnerabilities, and patching issues across server and network environments. They perform remote troubleshooting, system upgrades, and create technical documentation for client processes and software tools.
The Level 2 Technician is responsible for resolving escalated IT and VoIP issues for MSP clients, including server maintenance, network troubleshooting, and voice system configuration. They also act as a technical escalation point for L1 technicians and maintain detailed documentation of all configurations and troubleshooting steps.
The role involves leading and overseeing client experience across 24x7 operations, aligning ITIL-based service delivery to contractual commitments for diverse technologies. Responsibilities include managing client governance, ensuring SLA attainment, and driving Continual Service Improvement initiatives through operational reporting.
The Senior Systems Engineer will lead the transformation from VMware to Red Hat OpenShift Virtualization, managing the full migration lifecycle and day-to-day operations of VMs on OpenShift. Responsibilities include infrastructure design, leading end-to-end migration using MTV, storage configuration with Portworx, and managing VM-specific operations like Live Migration and maintenance.
The Service Delivery Project Manager is responsible for the successful execution of client projects from initiation through completion, owning coordination, resource planning, client communication, and financial performance. This role drives predictable execution by acting as the central coordination point between Sales, Engineering, Service Teams, and Leadership.
