The Solutions Engineer is responsible for providing technical expertise, product demonstrations, and design support to assist Sales Representatives in closing opportunities. They also manage client-facing documentation, including RFPs and purchase agreements, while maintaining high levels of client satisfaction.
The Business Development Representative will drive the sales pipeline by conducting outbound prospecting and qualifying inbound leads to set appointments with C-level executives. They will manage account records in HubSpot CRM and collaborate with the Director of Business Development to transition qualified opportunities.
Design, implement, and optimize Microsoft Modern Work solutions while leading complex migration projects such as tenant-to-tenant consolidations. Provide advanced technical support, conduct root cause analysis, and mentor junior engineers to ensure high-quality service delivery.
Provide first-line technical support to end-users via phone, email, and chat while troubleshooting hardware, software, and network connectivity issues. Document all incidents in the ServiceNow ticketing system and escalate complex problems to higher-level support teams.
The Service Delivery Manager oversees technical documentation, asset management, and operational health for a portfolio of client accounts. They partner with Account Managers to provide reporting insights and manage client relationships for smaller accounts.
The Senior Staff Accountant is responsible for accurate financial reporting, maintaining accounting controls, and overseeing recurring accounting activities. This role also involves mentoring staff accountants and supporting month-end close processes and process improvement initiatives.
The Automation Engineer identifies, designs, and implements automation solutions to streamline business processes and enhance service delivery. This role involves assessing existing workflows, building integrations using scripts and APIs, and maintaining thorough documentation of all deployed solutions.
The L3 Cloud Operations Engineer serves as the senior technical leader and highest-level escalation point for complex cloud, networking, and security incidents. This role involves mentoring junior engineers, driving process improvements, and managing major incident resolution across global client environments.
The Marketing Administrator provides administrative and operational support by coordinating marketing activities, events, and campaigns. They are also responsible for maintaining marketing databases, preparing performance reports, and ensuring brand consistency across all communications.
The Change Coordinator manages the end-to-end change management process, ensuring all internal and customer-facing changes are properly documented, risk-assessed, and scheduled. Additionally, the role oversees resource planning and shift scheduling for the NOC teams to ensure operational coverage and project delivery.
The Security Engineer is responsible for managing and maintaining security solutions, including firewalls, endpoint protection, and vulnerability management systems. They provide advanced technical support, perform remediation, and offer consultative recommendations to clients while ensuring optimal system performance.
The Business Operations Manager will own and drive the organization's operating cadence within an EOS environment. Responsibilities include managing planning cycles, tracking goals via Strety, and facilitating weekly leadership meetings.
You will directly manage a team of NOC engineers, overseeing their performance, development, and shift scheduling. You will also serve as the primary local point of contact for the Head of NOC, ensuring adherence to company standards and incident management processes.
The Senior Infrastructure & Cloud Solutions Engineer is responsible for designing, implementing, and delivering technology solutions across client environments. This role involves leading project delivery from discovery to implementation while serving as a trusted technical advisor to clients.
The Intelligent Automation Engineer manages the full lifecycle of document intelligence and AI solutions, including discovery, design, configuration, and production support. They act as a technical advisor to clients and internal teams while ensuring the optimization and maintenance of document capture and automation platforms.
The analyst serves as the primary point of contact for IT support, triaging and resolving technical issues via phone and ticketing systems. They are responsible for maintaining system documentation, performing hardware and software configurations, and escalating complex issues to higher-tier support.
The analyst serves as the primary point of contact for IT support, triaging and resolving technical issues via phone and ticketing systems. They are responsible for maintaining documentation, assisting with hardware and software configurations, and escalating complex issues to higher-tier support.
The analyst serves as the first point of contact for IT support, triaging and resolving technical issues via phone and ticketing systems. They are responsible for maintaining accurate documentation, configuring hardware and software, and escalating complex issues to higher-tier support.
The Team Lead acts as a technical escalation point for Tier 1 and 2 teams while monitoring SLAs and KPIs to ensure efficient service delivery. They are responsible for mentoring staff, performing system troubleshooting, and managing ticket quality through QA processes.
The analyst serves as the primary point of contact for IT support, responsible for triaging, troubleshooting, and resolving technical issues for clients. They must maintain accurate documentation of all interactions and escalate complex problems to higher-tier support when necessary.
The technician is responsible for resolving escalated IT and VoIP issues for MSP clients, including server maintenance, network troubleshooting, and configuration changes. They also act as a technical escalation point for L1 staff and maintain detailed documentation of all troubleshooting activities.
The Warranty Claims Coordinator manages the end-to-end warranty claims process, including filing claims, creating returns in ServiceTitan, and processing vendor credit memos. They also support the accounts payable team with vendor communications and statement reconciliations.
Serve as a frontline engineer to resolve customer technical issues and ensure productivity. Document standard operating procedures and maintain high standards of customer service.
The AI Program Manager will lead the end-to-end delivery and operationalization of AI capabilities from initial business need through to final ownership. Responsibilities include managing governance processes, steering committees, and ensuring all AI deployments meet rigorous evidence-based promotion thresholds.
The AI Platform Support Technician acts as the first responder for platform incidents, diagnosing issues and maintaining system health. They are responsible for creating and updating technical runbooks in Git and escalating complex issues to the engineering team.
The NOC Engineer monitors customer networks and systems while managing incoming tickets and alerts. They perform basic troubleshooting and escalate complex issues to senior engineers while maintaining accurate documentation.
The Senior Network Engineer is responsible for designing, implementing, and maintaining enterprise and datacenter network infrastructure. This role serves as a senior technical escalation point for complex network incidents and ensures high availability and performance.
The Senior Linux Engineer is responsible for managing, maintaining, and optimizing Linux-based systems and virtualization platforms. They will perform advanced OS-level troubleshooting, develop automation scripts, and manage virtual firewall policies within a ticket-driven environment.
Lead the Philippines-based NOC team by managing workloads, queue distribution, and team performance. Act as the senior technical escalation point for complex incidents while mentoring engineers and ensuring adherence to NOC standards.
The Sr. Technical Analyst acts as the primary point of contact for customers, managing support tickets and providing troubleshooting for UCaaS and VoIP services. This role involves handling inbound and outbound calls while ensuring clear communication and timely resolution of technical issues.
Serve as a frontline engineer to resolve customer technical issues and ensure productivity. Document standard operating procedures and maintain high standards of customer service through effective communication.
The Architect is responsible for designing and leading enterprise infrastructure and hybrid cloud solutions while serving as a trusted technical advisor to clients. They will conduct technical assessments, lead proof-of-concept activities, and collaborate with delivery teams to ensure successful implementation of scalable and secure environments.
The Senior Engineer will lead the implementation, configuration, and support of enterprise datacenter infrastructure solutions across compute, storage, and virtualization platforms. They are responsible for independently executing infrastructure projects from planning through completion while ensuring alignment with technical requirements and best practices.
The L2 Helpdesk Engineer provides remote technical support for workstations, servers, and networks while ensuring adherence to Service Level Agreements. The role involves documenting incidents in ConnectWise Manage, managing client expectations, and collaborating with the Professional Services team.
Design, build, and maintain automation solutions using the Microsoft Power Platform and integrate them with MSP operational tools. Develop AI-enabled workflows using large language models to improve operational efficiency and decision support.
The Solutions Engineer will partner with sales teams to conduct technical discovery, design voice and telephony solutions, and prepare commercial proposals. They will also present these technical solutions to customers and provide guidance throughout the sales cycle.
The engineer will design, implement, and troubleshoot Microsoft 365 Modern Work solutions across client environments. They are also responsible for providing technical escalation support and mentoring junior engineers.
The Service Coordinator manages the IT service desk queue by triaging, prioritizing, and assigning incoming support tickets to engineers. They ensure accurate data hygiene, maintain proactive client communication, and provide the Service Manager with visibility into queue health and scheduling risks.
Provide expert tier III technical support for complex application, hardware, and networking issues to ensure minimal downtime. Manage IT systems including servers and cloud services while mentoring junior staff and maintaining technical documentation.
The developer is responsible for configuring, developing, and enhancing the ServiceNow platform to support Managed Services operations. Key tasks include building integrations, automating workflows, and troubleshooting platform issues.
Responsible for advanced server implementation, troubleshooting, and escalation support for a diverse client base in a remote MSP environment. The role involves managing virtualization, cloud platforms, and identity services while utilizing AI tools to improve operational efficiency.
The Presales Engineer conducts discovery calls and environment assessments to design scalable managed services solutions for clients. They are responsible for creating technical proposals and ensuring a seamless handoff of actionable project plans to the execution team.
