The technician is responsible for resolving escalated IT and VoIP issues for MSP clients, including server maintenance, network troubleshooting, and configuration changes. They also act as a technical escalation point for L1 staff and maintain detailed documentation of all troubleshooting activities.
The Warranty Claims Coordinator manages the end-to-end warranty claims process, including filing claims, creating returns in ServiceTitan, and processing vendor credit memos. They also support the accounts payable team with vendor communications and statement reconciliations.
Serve as a frontline engineer to resolve customer technical issues and ensure productivity. Document standard operating procedures and maintain high standards of customer service.
The AI Program Manager will lead the end-to-end delivery and operationalization of AI capabilities from initial business need through to final ownership. Responsibilities include managing governance processes, steering committees, and ensuring all AI deployments meet rigorous evidence-based promotion thresholds.
The AI Platform Support Technician acts as the first responder for platform incidents, diagnosing issues and maintaining system health. They are responsible for creating and updating technical runbooks in Git and escalating complex issues to the engineering team.
The NOC Engineer monitors customer networks and systems while managing incoming tickets and alerts. They perform basic troubleshooting and escalate complex issues to senior engineers while maintaining accurate documentation.
The role involves providing Tier 1 technical support and proactive NOC monitoring by triaging incidents and responding to infrastructure alerts. Responsibilities also include maintaining client documentation, performing vulnerability remediation, and ensuring timely communication with clients regarding service requests.
The role involves designing, implementing, and supporting scalable cloud environments across AWS, Azure, and GCP. You will be responsible for infrastructure automation, CI/CD pipeline management, and the operational support of data platforms like Databricks and Apache Airflow.
Provide Level 1-2 technical support to clients via phone, email, and ticketing systems while maintaining high customer satisfaction. Diagnose and resolve hardware, software, and network issues while documenting all troubleshooting steps and resolutions.
The Senior Network Engineer is responsible for designing, implementing, and maintaining enterprise and datacenter network infrastructure. This role serves as a senior technical escalation point for complex network incidents and ensures high availability and performance.
The Senior Linux Engineer is responsible for managing, maintaining, and optimizing Linux-based systems and virtualization platforms. They will perform advanced OS-level troubleshooting, develop automation scripts, and manage virtual firewall policies within a ticket-driven environment.
Lead the Philippines-based NOC team by managing workloads, queue distribution, and team performance. Act as the senior technical escalation point for complex incidents while mentoring engineers and ensuring adherence to NOC standards.
The Service Desk Associate III is responsible for resolving complex, third-tier technical issues for end users across various platforms. They also act as a mentor to junior technicians and maintain detailed documentation and SLAs for all assigned tickets.
The technician will serve as the frontline support for clients, handling technical issues ranging from password resets to network connectivity. They are also responsible for documenting all support activities and managing incoming tickets to ensure timely resolution.
The Sr. Technical Analyst acts as the primary point of contact for customers, managing support tickets and providing troubleshooting for UCaaS and VoIP services. This role involves handling inbound and outbound calls while ensuring clear communication and timely resolution of technical issues.
Serve as a frontline engineer to resolve customer technical issues and ensure productivity. Document standard operating procedures and maintain high standards of customer service through effective communication.
The Senior Engineer will lead the implementation, configuration, and support of enterprise datacenter infrastructure solutions across compute, storage, and virtualization platforms. They are responsible for independently executing infrastructure projects from planning through completion while ensuring alignment with technical requirements and best practices.
The Architect is responsible for designing and leading enterprise infrastructure and hybrid cloud solutions while serving as a trusted technical advisor to clients. They will conduct technical assessments, lead proof-of-concept activities, and collaborate with delivery teams to ensure successful implementation of scalable and secure environments.
The L2 Helpdesk Engineer provides remote technical support for workstations, servers, and networks while ensuring adherence to Service Level Agreements. The role involves documenting incidents in ConnectWise Manage, managing client expectations, and collaborating with the Professional Services team.
The Senior Systems Engineer leads complex project installations and oversees responses to client-wide IT emergencies. This role involves providing remote and on-site support for servers, networks, and cloud environments while mentoring junior staff.
The Security Engineer II is responsible for provisioning, managing, and optimizing security solutions including firewalls, endpoint protection, and vulnerability management. They provide advanced technical support, handle escalations, and contribute to best practices while maintaining system documentation and security standards.
You will resolve complex technical tickets across endpoints, identity, and cloud systems while mentoring less-experienced team members. Additionally, you will author knowledge-based articles and manage escalations to ensure high customer satisfaction and first-contact resolution.
Design, build, and maintain automation solutions using the Microsoft Power Platform and integrate them with MSP operational tools. Develop AI-enabled workflows using large language models to improve operational efficiency and decision support.
The Solutions Engineer will partner with sales teams to conduct technical discovery, design voice and telephony solutions, and prepare commercial proposals. They will also present these technical solutions to customers and provide guidance throughout the sales cycle.
The engineer will design, implement, and troubleshoot Microsoft 365 Modern Work solutions across client environments. They are also responsible for providing technical escalation support and mentoring junior engineers.
The Service Coordinator manages the IT service desk queue by triaging, prioritizing, and assigning incoming support tickets to engineers. They ensure accurate data hygiene, maintain proactive client communication, and provide the Service Manager with visibility into queue health and scheduling risks.
Design, deploy, and maintain enterprise infrastructure solutions with a focus on virtualization and server technologies. The role involves troubleshooting complex system issues and integrating network services across diverse client environments.
Provide expert tier III technical support for complex application, hardware, and networking issues to ensure minimal downtime. Manage IT systems including servers and cloud services while mentoring junior staff and maintaining technical documentation.
The Cybersecurity Specialist manages primary security functions, including resolving tickets, alerts, and escalations. Key duties involve conducting audits, responding to incidents, and overseeing the security of computing assets and server infrastructure.
The developer is responsible for configuring, developing, and enhancing the ServiceNow platform to support Managed Services operations. Key tasks include building integrations, automating workflows, and troubleshooting platform issues.
Provide first and second-level technical support for Microsoft 365, Azure, and networking functions to ensure system stability. Manage user onboarding, offboarding, and system maintenance while documenting incidents and escalating complex issues.
Responsible for advanced server implementation, troubleshooting, and escalation support for a diverse client base in a remote MSP environment. The role involves managing virtualization, cloud platforms, and identity services while utilizing AI tools to improve operational efficiency.
The Presales Engineer conducts discovery calls and environment assessments to design scalable managed services solutions for clients. They are responsible for creating technical proposals and ensuring a seamless handoff of actionable project plans to the execution team.
