The Billing Analyst is responsible for ensuring accurate client invoicing, maintaining subscription records, and managing revenue intake. They also investigate billing discrepancies, perform reconciliations, and support month-end billing processes.
The Service Quality Analyst monitors and scores customer interactions to ensure quality standards are met while providing feedback for coaching. They also participate in calibration sessions, analyze trends, and recommend process improvements to enhance service delivery.
The Customer Service Representative handles incoming inquiries via phone, email, or chat to resolve customer issues professionally. They are also responsible for documenting interactions in the CRM and meeting performance KPIs.
The Customer Service Representative will handle customer inquiries across phone, email, and chat channels while resolving complex issues professionally. They are responsible for documenting interactions in the CRM and maintaining performance targets while providing in-depth product information.
Respond to customer inquiries through up to two channels, provide product and service information, and resolve or escalate complex issues. Document interactions in the CRM, follow up with customers, meet performance targets, and collaborate with other departments while maintaining a professional and empathetic approach.
The Customer Service Representative will handle customer inquiries via email and phone, including order management, returns, and exchanges. They are also responsible for identifying upsell opportunities and providing product recommendations to enhance customer retention.
The Customer Service Representative handles incoming customer inquiries via phone, email, and chat to resolve issues professionally. They are also responsible for documenting interactions in the CRM and meeting performance KPIs.
The Logistics Coordinator manages the scheduling, tracking, and documentation of inbound and outbound shipments while maintaining accurate inventory records. They also communicate with vendors and carriers to resolve delivery issues and ensure compliance with logistics policies.
Maintain the payments-specific supplier database, contact suppliers to collect and verify information, and flag data issues while coordinating with internal teams. Respond to customer inquiries, resolve and document issues in the CRM, meet performance targets, and maintain current knowledge of products, services, and processes.
Provide basic technical support to customers by identifying and troubleshooting issues with products or services. Document interactions in a CRM system and ensure effective resolution of customer inquiries.
The Customer Service Representative handles incoming inquiries via phone, email, or chat to resolve customer issues professionally. They are also responsible for documenting interactions in the CRM and meeting performance KPIs.
Develop and maintain test plans, test cases, regression suites, and automated tests while performing exploratory, functional, integration, and API testing across web, mobile, and other products. Track defects through resolution, collaborate with Product and Engineering teams on requirements and releases, and contribute to root cause analysis and continuous quality improvement.
Coordinate and deliver customer onboarding and training, track milestones, answer customer questions, and maintain training materials. Collaborate with internal teams to resolve issues, gather feedback, and improve onboarding programs while meeting performance targets.
The Customer Service Representative II handles customer inquiries and resolves moderately complex issues across multiple communication channels like phone, email, and chat. They are responsible for documenting interactions, managing escalated concerns, and providing accurate product and service guidance.
Provide advanced technical support to customers by identifying and troubleshooting hardware, software, and system issues. Document interactions in a CRM system and collaborate with other departments to ensure effective solutions and customer satisfaction.
The Helpdesk Optimization Specialist will analyze and optimize helpdesk systems while implementing automation and AI-driven solutions to improve support efficiency. They are responsible for reporting on ticketing metrics and leading strategic initiatives to enhance operational performance.
The Team Leader is responsible for supervising and coaching a call center team to ensure operational performance and high-quality customer service. They will manage KPIs, handle escalations, and collaborate with cross-functional teams to optimize workflows and productivity.
The MLS Coordinator provides front-line support to members regarding operations, systems, and policies while maintaining accurate records and compliance. They also process transactions, research operational questions, and document all member interactions to ensure high-quality service.
Provide high-quality, personalized support to customers throughout their lifecycle while building strong relationships. Translate customer needs into actionable feedback for product, engineering, and design teams to improve the product.
The AI Data QA & Training Specialist evaluates and labels AI system responses to ensure accuracy, relevance, and safety. They also document findings in CRM tools and collaborate with engineering teams to improve model performance.
The Technical Team Leader will manage and mentor a team of representatives to ensure high-quality customer service and operational efficiency. They are responsible for monitoring performance metrics, resolving escalations, and fostering a collaborative team environment.
Provide first-line technical support for global customers by monitoring tickets and performing initial troubleshooting. Manage customer communication and escalate complex technical issues to Tier 2 or Engineering teams as necessary.
Provide first-line technical support for a global customer base by monitoring tickets and performing initial troubleshooting. Manage customer communication and escalate complex technical issues to Tier 2 or Engineering teams as necessary.
Provide first-line technical support for IoT devices and networking systems while managing customer communication via a ticketing system. Perform initial troubleshooting, escalate complex issues to engineering, and support field service engineers with remote technical assistance.
Provide first-line technical support for IoT devices and networking systems while managing support tickets and customer communication. Perform initial troubleshooting and escalate complex technical issues to Tier 2 or Engineering teams as necessary.
Provide first-line technical support for IoT devices and networking systems while managing support tickets and customer communication. Perform initial troubleshooting and escalate complex technical issues to Tier 2 or Engineering teams as necessary.
Provide first-line technical support for IoT devices and networking systems while managing support tickets. Escalate complex issues to engineering teams and provide remote assistance to field service engineers.
Provide first-line technical support for global customers by monitoring tickets and performing initial troubleshooting. Manage customer communication and escalate complex technical issues to Tier 2 or Engineering teams as needed.
Provide first-line technical support for IoT devices and networking systems while managing support tickets and customer communication. Perform initial troubleshooting and escalate complex technical issues to Tier 2 or Engineering teams as necessary.
Provide first-line technical support for a global customer base by monitoring tickets and performing initial troubleshooting. Escalate complex issues to Tier 2 or Engineering while maintaining clear communication and adhering to SLA commitments.
The Marketing Project Manager oversees the operational backbone of the marketing function by managing workflows, timelines, and processes for campaigns and content. They facilitate team alignment, manage external vendor relationships, and ensure all marketing deliverables are executed on-time and on-brand.
The Customer Service Representative II handles customer inquiries via phone, email, or chat while resolving complex issues in a professional manner. They are also responsible for documenting interactions in the CRM and escalating cases when necessary.
Provide first-line technical support for IoT and networking systems while managing support tickets and customer communication. Perform initial troubleshooting, escalate complex issues to engineering, and occasionally travel to customer sites for field maintenance.
Provide advanced technical support to customers by identifying and troubleshooting hardware, software, and system issues. Document interactions in a CRM system and collaborate with other departments to ensure effective solutions and customer satisfaction.
The Accounts Payable Specialist is responsible for processing vendor invoices, payments, and expense reports while ensuring compliance with company policies. They also manage vendor relationships, reconcile statements, and support month-end financial operations.
The Partnership Manager will own and grow a portfolio of outsourcing advisors, consultants, and broker relationships to drive a pipeline of qualified sales opportunities. They are responsible for managing the full referral lifecycle, educating partners on service offerings, and representing the company at industry events.
The Partnership Manager will own and grow a portfolio of outsourcing advisors and consultants to drive a pipeline of qualified sales opportunities. They will manage the full referral lifecycle, educate partners on service offerings, and coordinate with internal teams to ensure a seamless prospect experience.
The role involves maintaining platform safety by reviewing user-generated content, identifying scams, and verifying job listings. Additionally, the editor will optimize job posts, manage ticket queues, and provide expert support to clients regarding casting tools.
Resolve customer account, billing, subscription, and technical issues across web and mobile platforms while meeting SLAs and escalating concerns when appropriate. Analyze support trends, collaborate with internal teams, and maintain SOPs and knowledge-base content to improve customer experience and operational efficiency.
Respond to customer inquiries and troubleshoot account, billing, subscription, and technical issues across web and mobile applications, owning cases through resolution and escalating when needed. Identify recurring customer issues, share actionable insights with internal teams, and contribute to documentation and process improvements.
The General Accounting Specialist is responsible for processing high-volume accounting transactions, including accounts payable, receivable, and general ledger entries. They also perform complex account reconciliations, ensure compliance with US GAAP, and prepare accurate financial reports.
The representative handles customer inquiries via phone, email, or chat while resolving complex issues and documenting interactions in the CRM. They are also responsible for meeting performance KPIs and collaborating with other departments to ensure customer satisfaction.
The Head of FP&A will build and scale the global financial planning and analysis function from the ground up while managing a team of direct reports. They will serve as a strategic advisor to the C-suite, overseeing financial forecasting, budgeting, and capital allocation to drive enterprise value.
The Head of FP&A will build and scale the global financial planning and analysis function from the ground up while managing a team of direct reports. This role acts as a strategic advisor to the C-suite, overseeing financial forecasting, capital allocation, and system automation to drive enterprise value.
The AI/ML Engineer will develop and implement innovative AI/ML solutions, including predictive models and conversational AI chatbots. They will collaborate with cross-functional teams to research, design, and deploy models that address critical business challenges.
The Customer Service Representative II handles customer interactions across digital channels to provide accurate resolutions and maintain brand consistency. They are responsible for managing escalations, supporting VIP customers, and identifying trends to improve the overall customer experience.
The Customer Service Representative II handles customer inquiries via phone, email, or chat while resolving complex issues in a professional manner. They are responsible for documenting interactions in the CRM, managing escalations, and meeting performance KPIs.
The Sales Representative handles sales calls and chats to identify customer needs, close deals, and assist in retention efforts. They are also responsible for maintaining accurate CRM documentation and collaborating with other departments to resolve customer issues.
The Sales Representative II handles sales inquiries via phone, email, and chat to identify customer needs and drive retention. They are also responsible for maintaining product knowledge, documenting interactions in the CRM, and meeting performance KPIs.
Provide basic technical support to customers by identifying and troubleshooting hardware, software, and system issues. Document interactions in a CRM system and collaborate with other departments to ensure effective solutions and customer satisfaction.
The Quality Assurance Team Leader supervises a team of Quality Analysts, overseeing transaction monitoring, audits, and performance feedback to ensure client goals are met. They also act as a liaison between operations and clients while driving process improvements and developing staff.
