Ninja Partners LLC

The Customer Operations Specialist manages omni-channel support workflows and facilitates the operational connection between customers, engineering, and internal stakeholders. They are responsible for troubleshooting technical issues, maintaining CRM data accuracy, and optimizing AI-driven customer interactions.

The Team Leader is responsible for supervising and coaching a team of support representatives to ensure high-quality service and operational efficiency. They will manage performance metrics, handle escalations, and collaborate with clients to drive process improvements.

The Team Leader is responsible for managing and coaching a team of representatives to ensure high-quality customer service and operational efficiency. They will monitor performance metrics, address team conflicts, and collaborate with cross-functional departments to optimize workflows.