Customer Support L2
Oversee Customer Support Agents and ensure operational excellence in supporting clients with their retirement plans. Provide advanced-level support and handle escalations while maintaining service quality and training the team.
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Oversee Customer Support Agents and ensure operational excellence in supporting clients with their retirement plans. Provide advanced-level support and handle escalations while maintaining service quality and training the team.
Oversee Customer Support Agents and ensure operational excellence in supporting clients with retirement plans. Provide advanced-level support and handle escalations while monitoring service quality and team performance.
Support coordination of payroll systems setup to ensure implementation is frictionless. Increase client speed to complete onboarding through successful completion of project tasks.
You will support coordination of payroll systems setup to ensure implementation is frictionless. This includes referencing existing documentation and ensuring action items are completed in a timely manner.
The Manager of Clinical Services and Operations provides operational leadership for clinical teams, ensuring high-quality and compliant care. This role involves overseeing program implementation, monitoring KPIs, and driving continuous improvement initiatives.
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The Financial Analyst will be responsible for monthly reporting of consolidated financial results and budgeting/forecasting for a multi-departmental organization. They will analyze financial results and communicate findings clearly to stakeholders.
Client Managers serve as the account holder and first level of case escalations, building relationships with clients and ensuring their needs are met to improve customer satisfaction. They manage client administration tasks, facilitate communication, and collaborate with internal teams to resolve issues and enhance service delivery.
Design and implement Azure Entra ID identity and access management architecture while ensuring compliance with security standards. Collaborate with teams to integrate identity governance and produce compliance-ready documentation.
Own full-cycle recruitment for technical and commercial roles, partnering with hiring managers to understand business needs. Manage the end-to-end candidate experience and utilize data to drive recruitment decisions.
The Senior Analyst will develop a deep understanding of business processes and data architecture to drive operational excellence. They will also create exploratory data models and ensure clear communication between the data office and business teams.
The Senior Analyst will monitor and analyze the global regulatory landscape for derivatives, ensuring the firm anticipates regulatory changes and translates them into actionable solutions. This role involves collaborating with technology teams and producing clear reports for various audiences.
The Finance Analyst serves as a link between plant controlling, Operations management, and Director Operations Controlling, providing coaching and guidance. Key tasks include preparing decision-making support documents and coordinating corrective actions between plants and EMEA FSC.
As Entrepreneurship Manager, you will lead the strategy, implementation, and reporting for both the Project Scholarship and Open Entrepreneurship tracks of the Fellowship. You will manage operational frameworks and ensure alignment with venture growth and fellowship broader impact objectives.
Lead technical discovery and demos during early-stage calls with Account Managers. Deliver tailored live demos and translate customer pain points into relevant AI-powered solutions.
The Communications Operations Senior Specialist will manage communications requests, draft communications assets, and support C-suite communications. This role also involves coordinating logistics for Town Halls and producing creative assets for internal campaigns.
The Associate will execute operational projects supporting the Petcare Marketing team, including budget tracking and managing the Copy Review Clearance process. They will collaborate with cross-functional teams to ensure timely delivery of marketing initiatives.
Account Managers will produce positive sales growth for a specific geography or vertical market, managing an average of 30-35 current accounts. They will utilize Grainger's CRM to perform daily business tasks and report to the District Sales Manager of Manufacturing.
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The Strategy and Ops Manager will partner with NA Corporate Sales and Global Sales Operations leadership to develop and improve processes, analyze data, and deliver insights. This role involves defining metrics to improve productivity, optimizing sales processes, and collaborating across functions to ensure alignment on lead generation and pipeline creation.
The Senior Regulatory Manager leads regulatory surveys and promotes continuous quality improvement principles. They ensure compliance with federal, state, and local regulations while providing guidance and education to clinical and operational teams.
The MarCom Lead will lead the planning, development, and execution of segment-specific communications plans and programs that drive business and marketing success. They will manage and mentor a high-performing MarCom team while ensuring all communications align with segment and brand strategies.
As an Account Executive, you will manage the full sales cycle with law firms, focusing on building sustainable client relationships. You will prospect new clients, lead sales conversations, and collaborate with cross-functional teams to deliver tailored solutions.
The Junior Recruiter will assist in the full-cycle recruitment process, working closely with center operations leadership to source and recruit qualified candidates. This role involves managing candidate experience and maintaining applicant tracking systems while meeting recruitment goals.
Lead the strategy realization function of the Enterprise Strategy department, focusing on organizational performance, operations excellence, and enterprise initiative management. Collaborate with multiple stakeholders to implement key initiatives that drive the realization of the enterprise strategy.
Lead the overall management of operations in the Southeast region, ensuring performance and client satisfaction across complex client projects. Develop and execute regional account strategies to drive account retention and expansion while establishing high-performing teams focused on client delivery excellence.
As a Senior Software Engineer, you will lead the design and implementation of complex software systems for our SaaS solutions. You will also mentor junior engineers and collaborate with various teams to ensure high-quality software delivery.
The Program Manager will oversee, organize, and grow membership and participation in franchise events focused on education and training, performance, and profitability. This role involves planning and executing training events and developing quality training programs that contribute to franchisee success.
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The Sr. Surgical Account Manager will drive surgeon demand across the Surgical COT portfolio and develop strategic sales plans. This role involves cultivating key customer relationships and expanding business opportunities within the territory.
The Information System Security Specialist III will maintain security policies and standards, ensuring compliance throughout the organization. They will also provide risk management framework services and assist in developing security program plans and requirements.
The Senior User Experience Designer will design Grainger's mobile iOS application to aid field team members. This role involves collaborating with Product Managers, Engineers, and other Designers to create user experiences and improve existing designs.
The Data Quality Specialist will ensure the accuracy, consistency, and reliability of data across various systems. This role involves identifying data issues, implementing quality initiatives, and supporting the data governance framework.
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