The Customer Success Manager will act as a customer-facing consultative partner, blending commercial expertise with technical proficiency to accelerate value realization and drive adoption of the CommerceIQ platform. Responsibilities include leading technical discovery, acting as a platform subject matter expert for complex inquiries, and configuring key platform components to support adoption and value delivery.
Remote Customer Success Manager Jobs in United States (636)
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The Manager, Customer Success will own the post-sale success for a portfolio of primary care provider accounts, acting as a strategic partner from implementation through renewal to ensure customers master value-based care programs and technology. Responsibilities include leading customer engagements, developing scaled engagement methods, analyzing performance data, and collaborating with internal teams to optimize provider success and secure renewals.
The Customer Success Manager ensures long-term operational success, system reliability, and business value realization for customers utilizing Intelligrated’s material handling automation and lifecycle services portfolio. This role involves acting as the primary customer advocate, aligning internal resources to support system performance, reduce risk, and drive adoption of lifecycle services.
Customer Success Managers act as trusted advisors to drive product adoption, ensuring customers achieve operational priorities and full business value through frequent reviews and KPI tracking. They serve as the client point-of-contact for engagements, assist with contract renewals, and collaborate cross-functionally to improve processes and act as the voice of the customer.
The Customer Success Manager drives customer adoption and retention by serving as the primary post-sale contact, providing guidance, and leveraging deep product and industry knowledge to facilitate utilization. Responsibilities include account management for large enterprises, building strategic success plans, and ensuring customers achieve their goals using Reltio's unified data solutions.
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Customer Success Manager
Strategic Communications
·
Full Time
·
11 Weeks Ago
Strategic Communications
The primary goal is to ensure customers achieve desired outcomes using subscription-based products like SaaS and cloud services to drive satisfaction, retention, and growth. Key duties include guiding onboarding, providing training, building trust-based relationships, monitoring usage, advocating for customers, managing renewals, and resolving issues.
The Customer Success Manager acts as a key contact for internal teams and district partners, focusing on fostering communication and monitoring enterprise account health metrics to drive renewal and expansion success. Responsibilities include leading Knowledge Share Calls, managing At-Risk Action Plans, and collaborating cross-functionally to evaluate data and mitigate risks.
The Customer Success Manager will own the end-to-end client relationship for a portfolio of SaaS accounts, guiding them through onboarding, adoption, and value realization while driving retention and growth. Key duties include leading business reviews, developing success plans, identifying risks, and qualifying expansion opportunities.
The Customer Success Manager primarily owns the post-close client onboarding process, ensuring a smooth transition from sales to coaching and setting clear expectations for early success milestones. This role also involves proactive client relationship management focused on retention, monitoring engagement, and intervening early to prevent churn.
The Customer Success team is responsible for product implementation, ongoing support, consulting with customers to understand needs, training users, and tracking feedback. They act as the bridge between customers and the product design/development teams, serving as the voice of the customer.
The role involves educating clients, primarily agencies and DTC brands, on creative strategy and operationalizing workflows using the Motion platform to bridge gaps between performance and creative teams. Responsibilities include developing onboarding curricula, hosting training sessions, maintaining client relationships post-onboarding, and identifying strategic opportunities for deeper platform usage.
This role is responsible for owning the overall success, adoption, and long-term value realization for an assigned portfolio of strategic ISP customers, leading onboarding and acting as a trusted advisor. The manager will also drive renewals, mitigate churn risk, and identify cross-sell/upsell opportunities in collaboration with internal sales teams.
The role involves driving adoption, retention, and expansion within a portfolio of enterprise customers, ensuring long-term partnership and measurable business impact through lifecycle management and proactive engagement strategies. Responsibilities also include partnering with Sales, serving as the voice of the customer to the product team, and building engagement models to ensure customer delight.
The Customer Success Manager will own the customer relationship from pre-deployment through long-term engagement, ensuring a seamless experience and sustained value realization. This involves serving as the central point of contact for coordination, orchestrating internal teams, and proactively managing customer health and risk signals.
The Customer Success Manager will proactively engage with clients to help them navigate the platform, optimize workflows, and achieve business objectives by translating financial insights into actionable strategies. Key duties include providing prompt customer support via email and chat, collaborating across departments, and resolving client issues professionally.
The Customer Success Manager will be responsible for developing, maintaining, and growing relationships with key veterinary hospital consolidators, serving as the primary point of contact for corporate partners. This role involves designing the corporate accounts strategy, proving customer value through reviews, and establishing an effective feedback loop for product development.
The Customer Success Manager will act as the preferred point of contact for approximately 100 assigned accounts, focusing on building strong relationships and guiding customers to maximize their business results using the ServiceTitan platform. Key activities include proactive and reactive engagement, driving value realization, mitigating churn risk, and monitoring gross revenue retention.
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The role involves owning the entire customer journey, from setup and onboarding to driving adoption, retention, and growth, while also shortening the time-to-value for new partners. This includes capturing and structuring customer feedback to influence product decisions and assisting with contract processes.
The Customer Success Manager will manage a portfolio of 20–25 customers through onboarding, adoption, renewal, and expansion, serving as a trusted advisor on QA and automated testing best practices. This role involves owning forecasting, renewals, expansion opportunities, and delivering against Net and Gross Dollar Retention targets.
The Customer Success Manager will own and scale the post-sales customer experience, ensuring clients maximize success with Allium's blockchain data infrastructure, while building a world-class Customer Success motion for Web3 companies. This involves managing onboarding, optimizing health and retention, and building expansion strategies across a $5M+ ARR book of business.
The Customer Success Manager will be responsible for driving success at a strategic level within assigned accounts and implementing strategies to gain customer acceptance across their organizations. Key duties include being the voice of the client, identifying and solving pain points, and owning client communications and account operations.
Key responsibilities involve building strong customer relationships, monitoring usage, acting as the primary point of contact, and responding promptly to support requests while troubleshooting issues. The role also requires identifying upsell/renewal opportunities and providing crucial customer insights to product and engineering teams.
The Customer Success Manager will act as a trusted advisor, building strategic customer relationships to help them achieve business goals, while orchestrating all service and support matters as the single point of contact. Key duties include executing onboarding, managing executive relationships, tracking customer health, and coordinating subscription renewals, up-sells, and cross-sells.
The Customer Success Manager will act as a trusted advisor, ensuring customers maximize value from the MDR platform by driving adoption, satisfaction, and long-term success post-sale. This involves developing success plans, conducting regular business reviews, mitigating churn risks, and collaborating cross-functionally to improve services.
The Customer Success Manager will own the entire customer lifecycle, including onboarding, nurturing, retention, and upselling, while refining the customer journey and segmenting the customer base for resource alignment. They will actively engage in client discussions to position the solution's value and collaborate with cross-functional teams to integrate customer feedback into the product roadmap.
The role primarily involves providing friendly, accurate, and timely client support via channels like Zendesk/Zoho, troubleshooting common questions, and guiding customers through platform usage. Additionally, responsibilities include proactively following up with customers for adoption, assisting with onboarding reinforcement, and accurately triaging and escalating technical issues.
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The Customer Success Manager will manage a dedicated portfolio of accounts to ensure customers derive maximum value from Qwilr, focusing on satisfaction, product engagement, and churn prevention across the entire customer lifecycle. Key duties include onboarding, driving adoption, maintaining high revenue retention, identifying expansion, and acting as a product expert.
The Customer Success Manager will own the ongoing relationship with existing customers post-project launch, ensuring satisfaction and retention. They will identify new opportunities within customer organizations and collaborate on project management and planning.
The Customer Success Manager will onboard new clients and conduct training sessions to ensure product adoption. They will also manage client relationships, proactively communicate to align on goals, and monitor client engagement to identify and resolve issues.
The Customer Success Manager will guide new clients through onboarding, provide training, and manage ongoing client relationships. They will also oversee account renewals and advocate for clients to ensure they realize the value of Nutrislice solutions.
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