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Manage a portfolio of strategically significant enterprise accounts in the DACH, Nordics, and Benelux regions to drive retention and expansion. Partner with a geo-aligned pod to build deep relationships across complex organizations and advocate for customer needs internally.
Manage a portfolio of customers to drive adoption, ROI, and contract renewals while acting as the central point of contact. Collaborate with sales and product teams to gather feedback and identify expansion opportunities.
The Customer Success Manager will address customer questions, resolve software issues, and drive engagement growth to ensure customers derive value from the software. They will also provide continuous feedback to internal Product and Engineering teams to improve the customer experience.
Act as a technical and strategic partner for customers, owning the entire lifecycle from onboarding to growth. Responsibilities include driving product adoption, managing account health, and performing technical discovery to ensure successful SDK and API integrations.
The CSM is responsible for guiding new customers through their first 60 days of onboarding to ensure platform adoption and activation. They focus on proactive outreach, troubleshooting challenges, and maintaining strong relationships to secure account renewals.
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Act as a strategic advisor for high-value Mid-Market and Corporate accounts to drive customer retention and expansion. Focus on defining success plans, monitoring customer health, and leveraging data and AI to ensure measurable ROI and platform adoption.
![LevelUp is hiring for remote Customer Success Specialist [2622-302609]](/assets/4bc6f509-14da-4c7f-a012-b2d1ea9b0df7.png){kind=small}
Manage the commercial lifecycle for high-volume accounts, focusing on renewals, contract execution, and risk mitigation. Collaborate with Customer Success Managers and internal departments to ensure high revenue retention and a seamless customer experience.
Manage a high-volume book of SMB/MM customers, focusing on leading the renewals process and maximizing customer growth. Collaborate cross-functionally to drive product adoption, mitigate churn, and identify expansion opportunities.
Lead and coach a team of Customer Success Managers while managing a portfolio of strategic accounts to drive retention and revenue growth. Partner with Sales and Product teams to translate client insights into business strategies and product improvements.
Manage the success, retention, and growth of a portfolio of approximately 25 customers while serving as the primary relationship owner. Translate customer needs into actionable feedback for Product, Implementation, and Sales teams to improve the overall customer experience.
The role focuses on driving product adoption and resolving complex technical challenges for customers' software security programs. Responsibilities include integrating Veracode products into development toolchains and aligning security solutions with customer business needs.
Drive customer goals and revenue expansion by ensuring the successful adoption of the Reveleer platform for healthcare risk adjustment clients. Build strategic executive-level partnerships and collaborate cross-functionally to resolve critical project issues and ensure service level agreement alignment.
Manage a pooled portfolio of small to mid-size customers to drive product adoption and mitigate churn risks. Execute data-driven outreach strategies and lead virtual engagement sessions to provide value at scale.
The Customer Success Manager serves as the primary point of contact for managed services clients, ensuring value delivery and coordinating between technical teams to resolve issues. Responsibilities include managing onboarding, conducting service reviews, and identifying opportunities for account expansion and renewals.
Lead and mentor a team of Customer Success Associates to ensure high retention and health of a portfolio of healthcare partners. Drive engagement strategies and maintain high-level relationships with executive stakeholders to optimize patient outcomes.
Serve as the primary strategic partner for mid-market customers to drive platform adoption, gross retention, and value realization. Lead strategic business reviews and collaborate cross-functionally to align software usage with customer marketing objectives.
Act as a trusted advisor for premium customers to drive product adoption and maximize the value of fraud and identity solutions. Lead the full customer lifecycle including onboarding, training, operational reviews, and strategic consulting to ensure long-term retention.
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Manage a portfolio of U.S. public sector accounts to drive adoption, retention, and growth of the GitLab DevSecOps platform. Act as a primary liaison between customers and internal teams to translate business outcomes into actionable technical objectives.
Lead the adoption and implementation of the Armis platform for platinum-level customers to ensure maximum value realization. Act as a technical liaison between customers and internal teams to align platform capabilities with business goals and security objectives.
Manage and grow a portfolio of enterprise accounts by driving platform adoption, ensuring customer satisfaction, and identifying upsell opportunities. Collaborate with internal teams to develop strategic success plans and mitigate risks to ensure long-term retention and value realization.
The Customer Success Manager acts as the primary liaison for enterprise customers, driving platform adoption, retention, and strategic value delivery. They are responsible for conducting business reviews, managing escalations, and collaborating with cross-functional teams to ensure customer success.
Support Senior Customer Success Managers in providing high-touch service to hospital systems to drive product adoption and retention. Act as a primary point of contact for customer inquiries, technical escalations, and the preparation of Quarterly Business Reviews.
The Customer Success Manager acts as a strategic partner to drive product adoption, retention, and customer satisfaction for B2B SaaS clients. They bridge the gap between customers and internal teams to resolve challenges and identify expansion opportunities.
Lead the adoption and implementation of the Armis platform for platinum-level customers to ensure maximum value realization. Act as a technical liaison between customers and internal cross-functional teams to align security use cases with business goals.
Act as a regional representative to onboard and train travel agencies on the Worldia platform. Focus on activating existing accounts and providing market insights to improve the advisor experience.
Manage a portfolio of K-12 districts to drive onboarding, adoption, retention, and revenue growth. Act as a strategic partner to ensure clients receive maximum value from the Otus platform through consultative support and business reviews.
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Manage a book of business for ID Watchdog to drive customer growth, retention, and employee engagement. Act as the primary point of contact for key employer relationships and collaborate with account teams to identify business trends.
Act as a strategic advisor to key customers to drive retention, growth, and product adoption. Bridge the gap between customers and product engineering to influence the roadmap and resolve critical technical issues.
The CSM manages strategic accounts to ensure customer satisfaction, retention, and growth by driving product adoption and measuring delivered value. They act as a strategic ally throughout the customer journey, from onboarding and implementation to providing long-term subject matter expertise.
The role focuses on helping game studios maximize revenue through monetization, LiveOps, and direct-to-consumer strategies. This involves analyzing performance metrics, designing experiments, and partnering with game teams to drive business growth.
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