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Manage a portfolio of 60-75 mid-market accounts focusing on onboarding, product adoption, and renewals. Collaborate with product and engineering teams to integrate customer feedback into new features while utilizing AI tools to optimize workflows.
Act as an expert reference to resolve complex labor and payroll queries for customers using the self-service platform. Bridge the gap between clients and the product team to identify functional improvements and enhance the software.
Own end-to-end technical relationships with enterprise customers to drive ROI and product adoption. Lead technical onboarding, integration projects, and serve as the internal voice of the customer for Product and Engineering teams.
Act as a strategic advisor to APAC clients to maximize the value of Solidus Labs' surveillance and compliance infrastructure. Drive customer adoption, retention, and growth while collaborating internally to influence the product roadmap.
Lead the global customer experience function by defining scalable success strategies and managing a high-performing support and aftersales team. Oversee the end-to-end customer journey, including sales enablement, post-sales operations, and logistics resolution.
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Lead the global customer experience function by defining scalable success strategies and managing a high-performing support and aftersales team. Oversee the end-to-end customer journey, including sales enablement, post-sales operations, and logistics resolution.
Lead the global customer experience function by defining scalable success strategies and managing a high-performing support and aftersales team. Oversee the end-to-end customer journey, including sales enablement, post-sales operations, and logistics resolution.
Lead the global customer experience function by defining scalable success strategies and managing a high-performing team across support and aftersales. Oversee the end-to-end customer journey, including sales enablement, logistics coordination, and operational process improvements.
Lead the global customer experience function by defining scalable strategies and managing a high-performing success team. Oversee end-to-end operations including sales enablement, aftersales support, and logistics management.
Lead the global customer experience function by defining scalable success strategies and managing a high-performing support and aftersales team. Oversee the end-to-end customer journey, including sales enablement, post-sales operations, and logistics resolution.
Lead the global customer experience function by defining scalable success strategies and managing a high-performing team. Oversee the end-to-end customer journey, including sales enablement, post-sales operations, and logistics management.
Lead the global customer experience function by defining scalable success strategies and managing a high-performing team. Oversee the end-to-end customer journey, including sales enablement, post-sales operations, and logistics management.
Lead the global customer experience function by defining scalable success strategies and managing a high-performing team. Oversee the end-to-end customer journey, including sales enablement, post-sales operations, and logistics management.
Lead the global customer experience function by defining scalable success strategies and managing a high-performing team. Oversee the end-to-end customer journey, including sales enablement, post-sales operations, and logistics resolution.
Lead the global customer experience function by defining scalable success strategies and managing a high-performing support team. Oversee post-sales operations, including equipment setup, logistics, and process automation to enhance client satisfaction.
Lead the global customer experience function by defining scalable success strategies and managing a high-performing support team. Oversee the end-to-end customer journey, including sales enablement, post-sales operations, and logistics management.
Lead the global customer experience function by defining scalable success strategies and managing a high-performing support team. Oversee the end-to-end customer journey, including sales enablement, post-sales operations, and logistics management.
We watch for new "customer success" jobs and email you the matches. Free. Unsubscribe in one click.
Lead the global customer experience function by defining scalable success strategies and managing a high-performing support and aftersales team. Oversee the end-to-end customer journey, including sales enablement, post-sales operations, and logistics resolution.
The coordinator serves as the primary contact for learners, managing onboarding and providing ongoing support to ensure customer success. They also collaborate with cross-functional teams to improve the learner experience and identify growth opportunities through upselling.
Lead and scale enterprise account management operations by managing a portfolio of strategic accounts and leading a team of four professionals. Focus on driving customer retention, account expansion, and implementing scalable Customer Success playbooks.
Coordinate multi-functional teams to remediate customer-facing incidents and identify root causes in a 24x7 environment. Manage incident response activities, including bridge calls and stakeholder communications, while driving continuous process improvement.
Lead and mentor junior specialists while managing the end-to-end success and onboarding of enterprise-level clients. Act as the primary point of contact to ensure platform adoption, resolve complex issues, and identify growth opportunities.
Act as the primary point of contact for clients to ensure exceptional care and high retention rates. Manage client inquiries via email, text, and phone while handling escalations and supporting onboarding processes.
The Customer Success Manager focuses on nurturing customer engagement to ensure retention and growth of key enterprise accounts. Responsibilities include managing renewals, serving as a trusted advisor, and coordinating with internal teams to resolve customer escalations.
Design, build, and maintain agentic AI solutions to automate and optimize Commercial Customer Success workflows. Own the full lifecycle of customer-facing AI agents from initial prompting and testing to production deployment and continuous monitoring.
Lead customer onboarding and implementation to ensure measurable value and long-term success. Transform customer feedback and operational insights into actionable recommendations to influence business decisions and product improvement.
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The role focuses on nurturing and enhancing relationships with existing B2B customers in the Latam region to ensure satisfaction and success. The manager will act as a trusted advisor to drive strategic initiatives and identify expansion opportunities for growth.
Investigate and resolve complex infrastructure, hardware, and platform issues for customers using AI infrastructure. Coordinate with internal teams and providers to manage server deployments and maintain operational documentation.
Drive customer adoption, retention, and value realization by acting as a trusted advisor and business strategist. Collaborate with cross-functional teams to resolve account issues and provide internal feedback to improve the platform.
The Customer Success Manager is responsible for nurturing relationships with existing B2B customers in the Latam region to ensure satisfaction and success. The role involves driving strategic initiatives to align client objectives with Jitterbit's solutions and identifying expansion opportunities.
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