The Customer Success Manager is responsible for increasing customer engagement and nurturing relationships with clients. They will regularly check in with clients to understand their needs and identify opportunities for additional services.
Remote Customer Success Jobs (1,759)
Search = customer success
The Customer Success Manager will serve as the main point of contact for mid-market and enterprise accounts, ensuring effective onboarding and adoption of Spellbook’s platform. They will also conduct regular business reviews, address client objections, and manage renewals to maintain high retention.
You will collaborate with universities and educational institutions to implement digital platforms successfully. Additionally, you will act as the primary point of contact for customers, ensuring they maximize value and engagement with the platforms.
Customer Success Manager - T Cloud Public - SOLO (REF5321F)
Deutsche Telekom IT Solutions
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Full Time
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11 Weeks Ago
Deutsche Telekom IT Solutions
The Customer Success Manager will act as a strategic partner to accelerate clients' cloud reinvention and manage enterprise adoption of the TCP platform. They will ensure clients leverage the unique value of European cloud infrastructure while maintaining a focus on security and performance.
Customer Success Manager - T Cloud Public - SOLO (REF5321F)
Deutsche Telekom IT Solutions
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Full Time
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11 Weeks Ago
Deutsche Telekom IT Solutions
The Customer Success Manager will act as a strategic partner to clients, helping them transition to a sovereign European cloud alternative and ensuring they effectively adopt the platform. They will also manage complex B2B programs and collaborate with multi-disciplinary teams to enhance the customer journey.
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Lead and develop a high-performing team of Customer Success Managers while driving customer retention and expansion. Collaborate cross-functionally to represent the voice of the customer and provide executive-level support.
The Customer Success Project Manager will design and deliver engaging learning experiences for customers, focusing on high-quality digital content. This role involves collaborating with various teams to create accessible learning materials that enhance customer onboarding and education.
The Customer Success Manager will oversee the entire customer experience, including onboarding, issue resolution, and product adoption. This role involves diagnosing issues, coordinating fixes, and ensuring customers effectively use the platform.
As a Customer Success Manager, you will oversee the customer experience from onboarding to issue resolution and product adoption. You will help customers navigate complex workflows and ensure accurate outcomes within the platform.
The Senior Manager is responsible for leading a team of Customer Success Managers and Renewal Representatives while managing high-value accounts. They will also refine customer journeys and advocate for customer needs within the organization.
The Senior Manager will lead a team of Customer Success Managers and Renewal Representatives while managing high-value accounts. They will also refine customer journeys and act as the voice of the customer for product and sales.
The Senior Manager is responsible for leading a team of Customer Success Managers and Renewal Representatives while managing high-value accounts. This role involves mentoring the team, developing strategies for account renewals, and ensuring customer satisfaction and growth.
Manage relationships with C-level executives across complex enterprise accounts while acting as a trusted advisor. Proactively identify customer needs and tailor solutions to enhance security posture and ROI.
The Customer Success Manager will own the full post-sale relationship for a portfolio of accounts, leading onboarding, training, adoption, and renewals. They will monitor usage metrics, partner with Product and Engineering, and contribute to the creation of scalable systems and processes.
The Senior Customer Success Manager will take full ownership of the customer lifecycle, driving activation and expansion of product usage. They will act as a trusted advisor to stakeholders and help build and maintain the customer success playbook.
Customer Success Account Manager
Storable Australia - Newbook (LinkedIn)
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Full Time
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11 Weeks Ago
Storable Australia - Newbook (LinkedIn)
As a Customer Success Account Manager, you will manage relationships with a portfolio of customers, focusing on retention and account growth. You will drive adoption of Newbook products and ensure customers view Newbook as essential to their success.
The Customer Success Manager will support the activation and adoption of the MEG Premium software among clients, ensuring customer satisfaction and maximizing the use of solutions. They will work closely with sales and support teams throughout the entire client lifecycle.
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As a Customer Success Manager, you will manage a portfolio of college and university partners, ensuring their success and driving renewals and expansions. You will analyze partner data, provide insights, and collaborate with internal teams to enhance the partner experience.
The Customer Success Manager ensures customers achieve measurable business outcomes by acting as a strategic operator to translate audience intelligence into live campaigns, optimize performance, and scale investment. This involves driving platform adoption, acting as a strategic advisor on audience strategy, monitoring customer health, and identifying revenue expansion opportunities.
Government Customer Success Manager
Zebra Technologies
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Full Time
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11 Weeks Ago
Zebra Technologies
The role involves managing a portfolio of government clients through their post-sales journey, focusing on onboarding, adoption, renewals, and expansion opportunities while meeting key performance indicators. This includes owning the client engagement process, driving value delivery, and working cross-functionally on internal projects to evolve solutions for public sector needs.
The role involves the strategic development and scaling of the Aftersales division by establishing structures, processes, and KPIs to ensure efficient and scalable team operation. Responsibilities include end-to-end customer follow-up, managing post-installation issues, coordinating internal interfaces, and ensuring prompt resolution of problems.
This role involves leading the Customer Success team for the Mid-Market segment in Mexico, managing both high-touch and digital success motions to drive adoption, retention, and growth. The manager will also directly own and evolve the Digital Scale journey, designing automated, data-driven customer experiences for the long tail of accounts.
Customer Success Managers partner strategically with clients across the entire lifecycle, independently managing complex, high-value accounts from end-users to C-suite executives. They own the post-sales lifecycle, ensuring customers achieve desired business outcomes while proactively bringing strategic ideas to the table.
This role involves leading Customer Success efforts globally for CooperSurgical, likely focusing on their genomics and reproductive health offerings. The director will be responsible for ensuring customer satisfaction and effective utilization of technically complex products.
The Customer Success Manager will build and nurture relationships with clients, ensuring their satisfaction and driving growth through tailored recommendations. They will also provide ongoing software training and manage client escalations to enhance client success.
Customer Success & Operations Manager (m/w/d) - Construction Tech 14 APPLICANTS
Flexxter GmbH
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Full Time
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11 Weeks Ago
Flexxter GmbH
The role involves acting as a strategic partner to users, focusing on ensuring they understand and utilize the software effectively by analyzing bottlenecks and proactively engaging with customers. Responsibilities include process architecture, onboarding new clients, proactive customer success management, rapid problem-solving, and channeling market feedback directly into product development.
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The Customer Success Manager II is responsible for building, maintaining, and growing customer relationships by acting as a website performance specialist, addressing proactive and reactive customer requests using OEM, product, and industry knowledge. This role involves managing customer accounts, providing monthly product review reporting, analyzing digital performance, completing website edits, and ensuring service level agreements are met.
The Customer Success Analyst will ensure clients have a smooth experience by managing customer onboarding, delivering comprehensive training, and creating detailed documentation for product usage. They will also serve as the primary support contact, troubleshoot issues, and build long-term client relationships to maximize product value.
The Scaled Customer Success Manager ensures effective adoption and expansion for clients by managing the transition from sales through onboarding to customer success, leveraging digital programs for portfolio management. Responsibilities include onboarding new customers, guiding existing ones through coaching and proactive management, and collaborating internally to refine success strategies and improve Time to First Value.
Customer Success Manager, LAC 17 APPLICANTS
Restaurant Brands International
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Full Time
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11 Weeks Ago
Restaurant Brands International
The Customer Success Manager will drive projects to grow the digital business in key markets and lead all customer routines, serving as the primary post-sale contact to develop strong customer advocates. This role involves coordinating with internal teams to prioritize digital initiatives and assuming a consultative role for technical issues and new feature introductions.
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