Manage a portfolio of mid-to-large investment and wealth management clients to drive product adoption, retention, and revenue expansion. Partner with internal Sales and Product teams to translate customer feedback into actionable insights and ensure rapid time-to-value.
Remote Customer Success Jobs (1,817)
Search = customer success
Senior Manager, Customer Success (Full Lifecycle)
Integrity Advocate
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Full Time
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4 Weeks Ago
Integrity Advocate
Own and optimize the entire customer lifecycle from implementation through renewal and expansion to drive retention and growth. Lead and develop customer-facing teams including Customer Success, Support, and Proctoring Operations while reporting directly to the CEO.
Lead a blended team of Customer Success Advisors and Technical Leads to drive adoption, retention, and value realization for a specific customer segment. Serve as the product SME to influence roadmaps and manage high-impact service incidents and customer communications.
Act as the primary point of contact for B2B clients to ensure product adoption and maximize value through technical support and relationship management. Collaborate with internal product and engineering teams to resolve client issues and relay feedback for product improvement.
Serve as a frontline partner to resolve client requests and build strong relationships through onboarding and proactive outreach. Collaborate across internal teams to ensure a seamless customer experience and provide account-based research support.
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Act as a strategic partner and trusted advisor to customers to drive product adoption and long-term value. Focus on achieving revenue targets through customer retention, renewals, and the implementation of tailored success plans.
Manage a portfolio of high-value enterprise accounts to drive adoption, retention, and expansion. Act as a strategic advisor to executive stakeholders while collaborating cross-functionally to influence product direction.
The CSM will provide email marketing strategy and guidance to clients to help them drive ticket sales and grow audiences. They are responsible for onboarding customers, managing key relationships, and contributing to the product roadmap based on customer feedback.
Serve as the primary liaison and trusted advisor for customers to ensure they realize maximum value from the GRC platform. Drive client retention and account growth through proactive health monitoring and executive business reviews.
The role focuses on building strong client relationships and guiding customers through onboarding and product adoption to ensure long-term retention. The manager will also identify growth opportunities within existing accounts and collaborate with cross-functional teams to improve the customer experience.
The Senior Customer Success Manager drives customer value and adoption of Brightree products by aligning with executive stakeholders on business goals and success strategies. They proactively monitor account health, manage escalations, and identify expansion opportunities to reduce churn and increase ROI.
The Senior Customer Success Manager drives customer value and adoption of Brightree products by aligning with executive stakeholders on business goals and improvement priorities. They are responsible for monitoring performance indicators, managing escalations, and conducting business reviews to reduce churn and identify expansion opportunities.
Serve as a strategic advisor to enterprise customers to maximize business outcomes through data-driven insights and operational optimization. Partner cross-functionally to drive measurable customer success and scale engagement frameworks.
Manage and triage customer support requests while building deep knowledge of the lending platform to resolve issues. Translate customer pain points into product insights and create comprehensive self-service documentation and AI-assisted workflows.
Manage the end-to-end customer lifecycle for B2B clients to ensure product adoption, retention, and sustainability outcomes. Provide high-touch technical engineering support and analytics to help clients optimize HVAC and refrigeration operations.
Customer Success Manager | FinTech | Global Customers
ezyCollect by Sidetrade
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Full Time
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4 Weeks Ago
ezyCollect by Sidetrade
Manage a portfolio of high-value Australian accounts, overseeing the entire customer lifecycle from onboarding and implementation to retention. Act as a strategic partner for C-suite executives to drive platform adoption and advocate for customer needs within the product team.
Manage a book of approximately 30 enterprise accounts across EMEA, guiding them from onboarding to scaled adoption and renewal. Translate product usage into measurable business value and ROI while identifying expansion opportunities to drive net revenue retention.
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Customer Success Specialist - 100% Remote/Vollzeit
Erschaffe dich neu
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Full Time
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4 Weeks Ago
Erschaffe dich neu
Manage a fixed base of 100-150 clients through 1:1 calls and group coaching to ensure program completion and results. Drive long-term retention and identify opportunities for clients to transition into follow-up programs by coordinating with the sales team.
Customer Success Specialist - 100% Remote/Vollzeit
Erschaffe dich neu
·
Full Time
·
4 Weeks Ago
Erschaffe dich neu
Manage a fixed base of 100-150 clients to ensure program completion and long-term retention through 1:1 calls and group coaching. Identify opportunities for follow-up products and coordinate with the sales team to achieve a 50% conversion rate.
The role focuses on managing customer relationships, ensuring service delivery against SLAs, and driving account growth through renewals and expansions. It involves leading service reviews and acting as a trusted advisor to align Microsoft security solutions with customer needs.
Manage a large set of SMB customers to drive success with Adobe's Creativity and Productivity products. Focus on identifying expansion opportunities through up-selling and cross-selling while managing the opportunity pipeline.
Provide technical product expertise and best practice guidance to help customers derive measurable value from GitLab. Deliver enablement through webinars, labs, and office hours while collaborating with cross-functional teams to support implementation and adoption.
Drive operational excellence across Customer Success, Support, and Professional Services by managing the operating rhythm and strategic projects. Translate the CCO's vision into actionable results to improve retention, customer satisfaction, and efficiency through data-driven insights and AI adoption.
Drive customer adoption and value realization for Aerospace, Defense, and US Government accounts throughout the toolchain lifecycle. Lead onboarding, proficiency development, and expansion strategies while managing executive relationships and reducing churn risk.
The Customer Success Manager is responsible for driving customer adoption and ensuring a positive experience to reduce churn and increase loyalty. This includes managing post-sales strategies, building strategic client relationships, and coordinating the implementation of automation solutions.
Customer Success Manager (Canada, EST, Remote)
MindBridge Analytics
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Full Time
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5 Weeks Ago
MindBridge Analytics
The Customer Success Manager is responsible for protecting and growing revenue by ensuring customers derive maximum value from the AI platform. This includes managing a book of business, driving renewals and expansions, and acting as a product expert and voice of the customer.
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The role involves developing creative strategies and scripts for Meta ads and reels while managing performance marketing campaigns. Additionally, the manager serves as the primary contact for clients via Slack and Zoom to resolve issues and maintain project tracking in ClickUp.
Drive adoption, retention, and growth for a portfolio of small to mid-sized finance teams by guiding them through onboarding and product education. Act as a trusted advisor to founders and operators while collaborating with internal product and engineering teams to improve the platform.
Customer Success Manager (UK Based, Remote)
MindBridge Analytics
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Full Time
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5 Weeks Ago
MindBridge Analytics
Partner with external audit customers to drive the adoption of AI-powered analytics and ensure they realize maximum value from the platform. Manage a book of business by developing success plans, mitigating churn risks, and collaborating cross-functionally to improve product feedback and renewals.
Bilingual (French) Sr. Customer Success Manager
Applied Systems Canada
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Full Time
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5 Weeks Ago
Applied Systems Canada
Deliver high-quality, customer-centric service to drive satisfaction and NPS while managing account plans to ensure retention and long-term growth. Lead Quarterly Business Reviews and monitor customer health data to inform internal strategies and product improvements.
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