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Lead strategic relationships for the largest enterprise customers to ensure measurable value and long-term adoption of the platform. Collaborate with internal product and operational teams to translate customer insights into roadmap improvements and drive retention.
Act as the front-line for customer requests by debugging bugs and shipping scoped fixes. Improve support scalability by refining AI agents, creating guides, and advocating for customer needs to the product team.
Act as the front-line for customer requests by debugging bugs and shipping scoped fixes. Improve support scalability by refining AI agents, creating guides, and advocating for customer needs to the product team.
Lead the post-sale journey for Portuguese utility accounts to ensure the platform becomes a core operational tool. Bridge the gap between technical AI/Physics models and executive business outcomes to drive retention and expansion.
Lead the design and implementation of scalable AI-powered customer experience solutions and strategic transformation roadmaps for large organizations. Act as a strategic advisor to C-suite executives to move AI from experimentation to enterprise-wide production.
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Own a portfolio of key accounts to drive adoption, retention, and revenue expansion. Build the Customer Success function from scratch, developing playbooks and managing the end-to-end customer journey.
The Solution Engineer supports the sales team by scoping program requirements and designing technical mobile solutions for healthcare customers. They are responsible for creating detailed SOWs and ensuring a smooth transition from pre-sale to post-sale delivery.
Diagnose and solve complex technical problems for customers while performing deep root cause analysis and documenting solutions. Collaborate with engineering and product teams to implement system improvements and provide on-call support and mentorship to junior engineers.
Act as a trusted advisor to customers by managing account health, monitoring KPIs, and developing strategic success plans to ensure retention. Facilitate onboarding and training while collaborating with internal teams to resolve concerns and meet sales targets.
Lead and mentor a team of Customer Success Managers to ensure health, retention, and expansion for high-value accounts in the Americas. Drive operational efficiency by implementing AI-assisted workflows and translating customer feedback into actionable product insights.
Serve as a strategic partner to customers to drive product adoption and ensure long-term value realization. Manage the customer lifecycle by developing success plans, conducting health checks, and achieving revenue targets through renewals.
Build and maintain strategic relationships with mid-market and enterprise stakeholders in the DACH region to drive platform adoption and business outcomes. Manage the full customer lifecycle, including onboarding, renewal processes, and identifying expansion opportunities to ensure net revenue retention.
Lead and coach a team of senior Customer Success Managers to protect and grow North American enterprise revenue. Architect playbooks for retention, reduce churn, and serve as an executive sponsor for high-value account escalations.
Manage the successful delivery of post-implementation Tier 3 Workday services for a portfolio of clients. Act as the primary delivery contact to foster relationships, manage escalations, and coordinate technical subject matter experts.
Own the full commercial lifecycle of enterprise healthcare accounts, from onboarding and value realization to renewal and expansion. Drive revenue growth by analyzing usage data and managing relationships with senior clinical and operational stakeholders.
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Manage a portfolio of enterprise accounts from onboarding through renewal to ensure measurable value realization. Partner with sales to drive expansion and serve as the internal voice of the customer for product and engineering teams.
Act as a trusted advisor and chief advocate for customers to ensure long-term retention and value realization of security products. Lead account management strategies, including QBRs, and collaborate with internal departments to fulfill technical and strategic requirements.
Act as a trusted advisor and chief advocate for customers to ensure long-term retention and value realization of security products. Lead account management strategies, including QBRs, and collaborate with internal teams to fulfill technical and strategic requirements.
Lead the launch and scaling of the iLumos.ai platform by managing the full customer journey from pre-sales discovery to renewal and expansion. Partner with leadership to refine GTM strategies and establish repeatable customer success processes for law firms and enterprise corporations.
Act as the first point of contact for customers via phone to guide them through digital insurance processes and identify coverage gaps. Schedule advisory appointments for Sales Consultants to ensure customers receive optimal coverage.
Manage a book of business to drive customer retention, growth, and overall account health. Build strategic relationships with stakeholders to map product capabilities to business challenges and facilitate successful onboarding and renewals.
Act as the primary technical advisor and strategic partner for premium publishers to optimize ad stack yield and resolve technical hurdles. Manage the end-to-end publisher relationship from onboarding through long-term growth and retention.
Lead and develop a team of Customer Success Managers across various tiers while managing a small portfolio of strategic executive accounts. Drive key performance metrics including GRR, NRR, and NPS through the implementation of retention playbooks and AI-enabled workflows.
Manage a portfolio of customers by leading onboarding, training end users, and driving platform adoption and retention. Act as a trusted advisor and the internal voice of the customer while utilizing AI tools to scale account management.
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Establish the Customer Success function from the ground up, including playbooks, health-scoring, and reporting cadences. Serve as the primary strategic advisor to executive HR and Benefits leaders for Fortune 100 accounts to drive retention and growth.
Manage a strategic book of Enterprise accounts to ensure customer health, maximize product value, and drive renewals and expansions. Act as a strategic advisor to high-value accounts while collaborating with cross-functional teams to influence the product roadmap.
Lead a team of Enterprise Customer Success Managers to drive retention, expansion, and long-term value for strategic accounts. Act as an executive sponsor for high-value customers and coordinate cross-functional responses to resolve complex escalations.
Manage a strategic portfolio of mid-market customers in the Gaming and Entertainment/Media vertical to drive revenue expansion and retention. Serve as a trusted advisor by optimizing campaigns and partnering with sales to achieve shared growth goals.
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